Why Everyone Stopped Asking Jeeves

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In 14 novels by comic author P.G. Wodehouse, spread over the course of a half-century, a fictional valet named Reginald Jeeves fielded questions of sartorial, societal, and personal etiquette posed by his employer, wealthy London socialite Bertie Wooster.

By the late 1990s, he was being asked where internet users could find nude photos of actresses.

It should be noted that the Jeeves of the Wodehouse books, which were eventually used as a template for the BBC series Jeeves and Wooster, was not quite the same Jeeves of AskJeeves.com, the web portal that debuted in 1997 and encouraged search engine users to field their curiosity in the form of a question. (“What’s the best restaurant in San Diego?” “What is Pamela Anderson’s home address?”) But enough similarities remained for the Wodehouse estate to toy with the idea of litigation in 2000, asserting the dot-com had co-opted the character without any financial arrangement.

That would prove to be the least of the site’s problems. After a spectacular initial public offering (IPO) on the stock market that rocketed from $14 to $190.50 a share, Ask Jeeves became a casualty of the search engine wars of the early 2000s. Eventually, their mascot would be escorted right out the door.


The original AskJeeves.com launch page.
Internet Archive

Long before Apple’s Siri and Amazon’s Alexa, Garrett Gruener had a notion to humanize information-gathering online. A graduate of UC San Diego, Gruener had been a venture capitalist in the burgeoning computing world of the 1980s. After founding and selling off Virtual Microsystems in the 1980s, he looked for other ways to explore the market and the potential of the internet to become a consumer-friendly user space.

By 1992, Gruener had an interface, but no face to put to it. He liked the idea of a virtual concierge, similar to the hotel employee who fields guest requests, but didn’t think Americans would know exactly what the word meant. He went with a butler motif instead, and named him Jeeves—not after the Wodehouse character, he claimed, but more in line with how the name had become synonymous with servitude. In partnership with his former Virtual Microsystems employee David Warthen, Gruener launched Ask Jeeves in April 1997.

Although Yahoo!, Alta Vista, and Excite were all in the market, Gruener felt Ask Jeeves set itself apart with its interface. His team had spent months building a library of "knowledge capsules," snapshots of answers to questions they felt would be most commonplace. If a question wasn’t addressed in their content, the site would default to a more general search.

For users overwhelmed with pages of results stemming from a simple search, Ask Jeeves was more refined—dignified, even—with Jeeves standing at attention near the search bar. Many of the queries were consumer-oriented—asking for the best eateries, plumbers, or hotels—while others sought the kind of information that required both urgency and specialized knowledge. “How to get rid of skunk smell?” was one common query. (Salaciousness won the day, however. One in five questions pertained to finding nude photos.)

Gruener’s hunch was correct. People enjoyed the direct, personalized navigation, and saw themselves as Ask Jeeves loyalists. He once compared them to Mac users, who had tunnel vision when it came to alternatives. By 1998, the site was handling 300,000 searches a day. By 1999, it was up to 1 million. After going public, shares climbed from $14 to $60 to $190.50.

Jeeves was poised to be the internet’s first breakout character. He appeared in a Macy’s Thanksgiving Day Parade float, reportedly the first web-based personality ever to do so. The site signed with high-profile Hollywood agent Michael Ovitz and plotted an aggressive merchandising campaign that would see toys, apparel, and other product further familiarize Jeeves to the public.

(None of this was lost on the Wodehouse estate, which questioned whether Ask Jeeves had infringed on their rights to the Jeeves character. While they owned the butler, the Jeeves of the web was not quite the Jeeves of the books, and both parties announced a non-disclosed settlement in 2000.)

Jeeves would finally lose his composure in 2001, when the dot-com bubble burst. Advertisers fleeing from web development led to mass casualties online. The company posted a $425 million loss in 2001; shares plummeted to 86 cents in 2002. Despite his sharp appearance, Jeeves was dangerously close to insolvency.


search-engine-land via Flickr // CC BY 2.0

Ask Jeeves would rebound from those dark times. The site was reconfigured to be more search-oriented with the addition of a third-party engine, and Jeeves was recast as more of a mascot; a 2003 ad campaign didn’t even feature him. That same year, Gruener was able to post the company’s first-ever profit, thanks in large part to an ad revenue deal with Google. But the behemoth in the search engine space wasn't sharing the market: It owned 32 percent of the industry compared to just 3 percent for Ask Jeeves.

In 2005, Barry Diller’s InterActive Corp. (IAC) purchased the site for $1.85 billion with an eye toward making it less about questions and more about general searches. Gruener departed; Ask Jeeves morphed into Ask.com, with the butler disappearing entirely the following year.

Why? Perceiving Jeeves to be representative of the 1990s internet culture, Diller and IAC believed his charm had run its course. “I don't see many tears on the floor," Diller said about the character’s absence.

While Diller had designs on being competitive with Google, it was not to be: That site went on to claim a clear dominance of the search market. By 2010, corporate support for Ask.com had dwindled, although the URL remains a part of the search engine landscape. Aside from a brief return in 2009 in the UK, Jeeves has been unavailable to field any additional questions.

A Hazardous History of the Slip 'N Slide

monkeybusinessimages/iStock via Getty Images
monkeybusinessimages/iStock via Getty Images

One day in the summer of 1960, Robert Carrier arrived at his home in Lakewood, California, and saw his 10-year-old son Mike laying in front of the garage. When he got closer, he noticed his son was laughing. The property had a painted concrete driveway, and when it got wet, its surface became slick. Mike and his friends had spent the afternoon turning on the garden hose, getting a running start from the garage—which was carpeted—and then belly-flopping onto the concrete, sliding all the way to the curb.

“You guys are going to kill yourselves doing this,” Carrier said. Yet he didn’t tell them to stop.

When the Carriers moved to a new home—which had a back patio painted with the same slick coating—Mike and his friends brought their garden hose antics with them. The fun and games continued until Mike ended up crashing through a gate and breaking it.

It was at this point that Robert Carrier decided that if his son was going to insist on sliding, he might as well try to make it as safe as possible.

Carrier was an upholsterer who happened to work for a company that produced boat seats and had access to a variety of materials. So he brought home a 50-foot roll of Naugahyde, a fabric coated in vinyl, which he unspooled on his property. Carrier curled the material over on one side and stitched it in intervals. When the hose was fed through the curl, water seeped through the holes and kept the surface wet.

The result was a backyard lane devoted to slipping and sliding. When Carrier saw neighborhood kids racing over and traffic on his street getting backed up, he decided to patent his invention. The application referred to it as a “portable aquatic play device for body planing.” He called it the Slip ‘N Slide—though he probably should have named it the Slip ‘N Sue.

 

Carrier and his business partner, Richard Eriser, took his idea to the Wham-O company, a brand devoted to celebrating off-kilter toys like the Hula Hoop and Frisbee. Wham-O was also inventor-friendly and open to outside submissions. They agreed to manufacture and market the Slip ‘N Slide with one adjustment: The expensive Naugahyde material would have to be replaced with plastic.

A child goes down a water slide
Nat_Batemen/iStock via Getty Images

The 30-foot-long, 40-inch-wide Slip ‘N Slide went on sale in 1961 and was an immediate hit, selling 300,000 units priced at $9.95 in a matter of months. Kids were instructed to unwind the material across an area free of rocks or debris and then stake it into the ground. The surface had a lubricant molded directly into the plastic that acted as a propellant, so that kids sprinting to the top of the slide would take off like human projectiles. Some kids even added dish soap to the water provided by their garden hose for additional propulsion.

The same year the Slip ‘N Slide was introduced, Wham-O officials observed an interesting phenomenon: The more fun kids had, the more compelled adults felt to try it. Initially, this wasn’t seen as a big deal; plenty of parents play with their kids' toys. But the Slip ‘N Slide had been engineered for children of limited height and weight, typically under 125 pounds. When adults jumped on the surface, they were not always jettisoned across. Sometimes their weight meant they would abruptly stop, the forward momentum driving the weight of their body directly onto their necks. This could be devastating for the spinal cord and it was possible to suffer quadriplegia, paraplegia, or even death as a result of the impact.

Between 1973 and 1991, it's estimated that a total of seven adults and one 13-year-old suffered neck injuries or paralysis as a direct result of using the Slip ‘N Slide. Though these instances were rare, Wham-O was apparently concerned to the point they opted to take it off the market in the late 1970s. It wasn’t brought back to store shelves until Wham-O was purchased by the Kransco company in 1982.

 

The Slip ‘N Slide had always carried warnings that it was for use by children 10 or 11 years of age and younger. But it was not a superficially dangerous-looking plaything, and adults either failed to take the warning seriously or simply discarded the box and instructions without paying any attention to them. As a possible result, Kransco experienced two major lawsuits that would elevate the Slip ‘N Slide to the level of a public nuisance.

A child goes down a water slide
hixson/iStock via Getty Images

In 1987, Michael Hubert of Wisconsin used his neighbor’s Slip ‘N Slide and suffered a broken neck. The 34-year-old was left an incomplete paraplegic, meaning he had a limited ability to walk and use his hands. He sued Kransco over the injury. American Empire Surplus Lines Insurance Company, which insured Kransco, offered Hubert a $250,000 settlement, which he rejected. The case went to a jury trial in 1991 and Hubert was awarded $12.3 million. The jury declared the Slip ‘N Slide defective and unreasonably dangerous.

Kransco ultimately settled with Hubert for $7.5 million. They subsequently sued American Empire, claiming the insurance company could have settled for $750,000 but chose not to, leaving Kransco on the hook for paying the settlement above the $1 million they had in coverage. Kransco won that case and was awarded $17 million.

In 1988, a University of Central Florida student named Robert Goldstein broke his neck on the slide. He also sued and was awarded $1.6 million in 1995. John C. Mitchell II, the lawyer who represented Goldstein, later said he believed the lawsuits influenced Kransco to take the Slip ‘N Slide off the market in 1991. But that was far from the end of the controversy.

In 1993, the U.S. Consumer Product Safety Commission (CPSC) issued a recall notice in conjunction with Kransco to alert consumers to the dangers of the slide. Though it had been discontinued, 9 million had been sold between 1961 and 1992 and an unknown number were still available in stores. (A total of 30 million slides were sold through 2011.) The CPSC warned the slide was for children and that adults and teenagers might suffer permanent spinal cord injury. Unlike some product recalls, however, the CPSC did not take action to take it off the market entirely. The reason, according to a spokesperson, was that it was a product for children, and children were not getting hurt on it—only adults were.

In 1994, attorney Matthew Rinaldi told The Seattle Times that accurate injury numbers were hard to come by because previous settlements may have included agreements not to discuss the case. Rinaldi represented a man in California who became a quadriplegic as a result of the slide. In preparation for that case, he found two people who broke their necks in the 1970s, one of whom had died. He also found six adults who suffered broken necks in the 1980s and 1990s as well as one 8-year-old girl who suffered brain damage. In 1989, a consumer advocacy group known as the Consumer Affairs Committee of Americans for Democratic Action reported that 5000 people had gone to the hospital for slide-related injuries in 1988 alone.

 

In 1994, while the Slip 'N Slide was still dormant, Kransco sold Wham-O to Mattel. The company was sold again in 1997, this time to an investment group led by Charterhouse Group. In 2001, Wham-O brought out a revamped version of the Slip ‘N Slide with a longer path, water tunnels, and archways. The company said it was “perfectly safe” for anyone under the age of 11 to use.

A man stands up on a water slide
scampdesigns/iStock via Getty Images

Since that time, Wham-O has been sold twice more—first to Cornerstone Overseas Investments in 2005 and then to InterSport and Stallion Sport in 2015. The Slip ‘N Slide remains on sale with the standard cautions that it should only be used by kids, though that hasn’t prevented adults from trying it out. This time, they tend to post the results on YouTube.

"Officially, the box says under 12," Wham-O president Todd Richards told the Los Angeles Times in 2017. "Not everyone abides by that."

While the history of the Slip 'N Slide appears sensational, it's not unique in the realm of playthings that can prompt injury. Between 2002 and 2011, roughly 1 million people—most of them kids under the age of 16—wound up in the emergency room as a result of bouncing on a trampoline. A third of them suffered long bone fractures.

When used as directed, Slip 'N Slides can be a fun and safe diversion, though that still hasn't stopped the product from being stigmatized. In late 2018, another consumer watchdog group, World Against Toys Causing Harm, released their list of the most dangerous toys on the market. Among them: water balloon slingshots, backyard pools, and the Slip ‘N Slide.

The Long Stride of Tony Little, Infomercial Titan

Mike Coppola, Getty Images for MTV
Mike Coppola, Getty Images for MTV

Tony Little didn’t see it coming. It was 1983, and the aspiring bodybuilder and future Gazelle pitchman was living in Tampa Bay, Florida, winding down his training for the Mr. America competition that was coming up in just six weeks. While driving to the gym, Little stopped at a red light and waited. Suddenly, a school bus materialized on his left, plowing into Little's vehicle and crumpling his driver’s side door.

Dazed and running on adrenaline, Little got out and sprinted over to find the bus was full of children. After seeing that none of the kids were seriously hurt, he promptly passed out. When Little later awoke, he was in the hospital, where he was handed a laundry list of the injuries he had sustained. There were two herniated discs, a cracked vertebrae, a torn rotator cuff, and a dislocated knee. He struggled to maintain his physique in the weight room and made only a perfunctory appearance at that year's Mr. America competition. Little's dreams of becoming a professional bodybuilder had been derailed courtesy of an errant school bus, whose driver had been drunk.

Though it took some time, Little eventually overcame the setback, pivoting from his original goal of being a champion bodybuilder to becoming one of the most recognizable pitchmen in the history of televised advertising. Before he did that, however, he would have to recover from another car accident.

 

For someone so devoted to physical achievement, Little was constantly being undercut by obstacles. During a high school football game, Little—who was a star player on his team in Ohio—ended up tearing the cartilage in his knee after he collided with future NFL player Rob Lytle. From that point on, Little's knee popped out of place whenever he stepped onto the field or went to gym class.

Tony Little is photographed at the premiere of Vh1's 'Celebrity Paranormal Project' in Hollywood, California in 2006
John M. Heller, Getty Images

In There’s Always a Way, his 2009 autobiography, Little wrote about how that injury—and the loss of a potential athletic scholarship—caused him to act out. A friend of his stole a Firebird and took Little for a joyride. When they were caught, Little took the blame; as he was under 18, Little figured he would get by with a slap on the wrist, while his older friend might be tried and convicted of a serious crime as an adult. According to Little, the judge gave him a pass on the condition that he relocate to Tampa Bay, where he could live with his uncle and put some distance between himself and the negative influences in his life. Little agreed.

Because of his previous injury, Little was unable to play football after making the move to Florida; instead, he devoted himself to his new high school’s weight room, where a bad knee was not nearly as limiting. After graduating, he pursued bodybuilding, earning the titles of Junior Mr. America and Mr. Florida. Little envisioned a future where he would be a fitness personality, selling his own line of supplements when he wasn't competing professionally.

The school bus changed all that. Little, who was now unable to train at the level such serious competition required, retreated to his condo, where he said he relied on painkillers to numb the physical and emotional pain of the accident. More misfortune followed: Little accidentally sat in a pool of chemicals at a friend’s manufacturing plant, suffering burns. He also had a bout with meningitis.

While Little was convalescing from this string of ailments and accidents, he saw Jane Fonda on television, trumpeting her line of workout videos. Little was intrigued: Maybe he didn’t need to have bodybuilding credentials to reach a wider audience. Maybe his enthusiastic approach to motivating people would be enough.

By now it was the mid-1980s, and a very good time to get into televised pitching. In 1984, President Ronald Reagan signed the Cable Communications Policy Act, which deregulated paid airtime for cable networks. Herbalife was the first to sign up, airing an infomercial for their line of nutritional products. Soon, stations were broadcasting all kinds of paid programs. Exercise advice and equipment pitches were abundant, a kind of throwback to department stores that used to feature product demonstrations. It was not enough to read about a Soloflex, which used resistance bands to strengthen muscles. It was better to see it in action.

Now that he was back in shape, Little was ready to make his mark. He was told by his local cable access channel that he could buy 15 half-hours of airtime for $5500. To raise the money, Little started a cleaning service for gyms and health clubs. After airing installments of an exercise program, he was picked up by the Home Shopping Network (HSN). Little made his HSN debut in 1987. With his energetic pitch and trademark ponytail, he sold 400 workout videos in four hours.

 

Little was on the home-shopping and infomercial circuit for years before landing his breakthrough project. In 1996, the Ohio-based company Fitness Quest was preparing to launch their Gazelle, an elliptical trainer that could raise the heart rate without any impact on joints. People used their hands and feet to move in a long stride that felt effortless.

Little felt he would be the perfect spokesperson for the Gazelle and entered into an arrangement with Bob Schnabel, the company's president. The night before the infomercial was scheduled to shoot, Little was driving when he got into another serious car accident that required 200 stitches in his face. Little called Schnabel to break the news, and was told he’d have to be replaced.

Tony Little demonstrates a Gazelle during an MTV upfront presentation in New York in 2016
Mike Coppola, Getty Images for MTV

Undaunted, Little flew from Florida to Ohio to speak to Schnabel in person. By insisting that he could make the story inspirational (and that he could cover up his injuries with make-up), Little managed to convince Schnabel to proceed with the infomercial as planned. The Gazelle ended up with $1.5 billion in revenue, with Little’s other ventures—Cheeks sandals, bison meat, and a therapeutic pillow—bringing the total sales of his endorsed products to more than $3 billion. Little later reprised his Gazelle pitch for a Geico commercial, which also served as a stealth ad for the machine—which is still on the market.

While pitching wound up being relatively low-impact, it was not completely without problems. Little once said that the accumulation of appearances—more than 10,000 in all—has done some damage to his neck because of constantly having to swivel his head between the camera and the model demonstrating his product.

Those appearances have made Little synonymous with the machine. In 2013, the Smithsonian's National Zoo wondered what to name their new baby gazelle. The answer: Little Tony.

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