12 Behind-the-Scenes Secrets of Voice Actors

Sony Pictures
Sony Pictures

Everyone knows a guy who can do a pretty respectable Porky Pig. He might even mention how cushy a job it is to sit in a booth for a couple of hours, stammering, for a fat check. After all, how hard could it be to act like a walking piece of pork with a speech impediment?

“People have this idea you run in wearing tennis shoes and get lines thrown at you for a ton of money,” says Corey Burton, a veteran voiceover actor (DuckTales, Transformers) with over 40 years in the business. “That works if you’re Chris Rock. If you're a non-celebrity, it’s not an easy profession to make a steady living at.”

Of course, the job is a lot of fun. (And a form of self-defense: Burton’s Bullwinkle got him out of at least one childhood beating.) But it also requires actors to master a craft that requires a huge arsenal of talents, an ability to deliver a performance using only your vocal cords, and a willingness to work at the drop of a hat. We asked Burton, Sean Kenin (Family Guy, Smurfs 2, the web series 47 Secrets to a Younger You), and Wally Wingert (The Garfield Show, Batman: Arkham Knight) to let us in on some of the lesser-known facts about the voiceover business.

1. SOME ACTORS ARE HIRED JUST FOR BREATHING.  

Kenin, who pops up on Family Guy as the cackling, hyper “Tiny Tom Cruise,” is known in the business as a mimic: He can approximate well-known performers right down to how they sound when they’re gasping for air. When sound engineers needed someone to sit in for a busy Ben Stiller to loop (re-record) his grunts for 2011’s Tower Heist, they called Kenin. “At first I thought they wanted words,” he says, “but they said, ‘No, no, we just want you to literally breathe.’” Kenin sighed, grunted, and ugghed his way through a session. (Kenin also does a good out-of-breath John Cusack.)

Mimic specialists tend to watch actors in films to get a feel for their vocal characteristics, but, as Kenin points out, “They might have had someone doing his grunts for Meet the Fockers, too, so I wind up doing an impression of an impression.”  

2. THEY’RE ALWAYS ON CALL.

While animated shows and films still prefer to have group sessions in-studio when schedules permit, actors hired on gigs for network spots or commercials often take advantage of ISDN lines in their home to phone in performances. “I would say 95 percent of solo work, like movie trailers and promos, is done at home,” Burton says.

Because of the convenience factor, actors can sometimes get job offers on 10 minutes’ notice. “The demand is instant,” Burton says. “It used to be a minimum two weeks’ notice. Now it’s, ‘What are you doing right now? Can we email you a script?’” When Wingert was the voice of The Tonight Show with Jay Leno, he was expected to be able to turn around material quickly. “I just had to wait for the leaf blower guy to leave,” he says.  

3. THEY SOMETIMES DO VOICES THAT NEVER GET HEARD.

YouTube

The marriage of live-action and computer-generated characters has opened up a whole new venue for voiceover artists—though they might not necessarily make the final cut. Kenin was hired to do voices for all of the animated characters during shooting for 2011's The Smurfs and its sequel; celebrities were brought in to do the final voiceover work later. He was even equipped with Smurf dolls so cast members Neil Patrick Harris and Hank Azaria had a visual as well as audio frame of reference on set. “I had these maquettes I would bounce around on my arm,” he says. “It’s kind of like playing with action figures.”    

4. THEY LIKE TO USE VOCAL PROPS.

While computers can be used to speed up or slow down dialogue (which is more of a concern in dubbing Japanese animation, where the visuals are already done), certain vocal changes can easily be achieved using random items in the studio. “If the character is in a hollowed-out tree, I might stick my head in a wastebasket,” Burton says. “If it doesn’t sound quite right, I can throw some wadded-up Kleenex in there for better acoustics.”

Burton, who was trained by legendary voice artist Daws Butler (Yogi Bear), also prefers to eat real food when the moment calls for it. “They want you to sometimes just go, ‘Nom, nom, nom.’ No! I want a carrot, a cookie. I don’t want to make a dry slurping noise when I could be sipping a drink.”  

5. THEY CAN BE PUT ON STANDBY—WITHOUT PAY.

Called an “avail” in the business, some actors agree to reserve an afternoon or even consecutive days for a recording session. Great, right? The problem: Their potential employer is under no obligation to actually use them. “No one else can book you during that time until they release you from it,” Burton says. “You might not know until the day before that you won’t be needed.”   

6. THEY STILL WORK IN FRONT OF A CAMERA.

While some animators like to sit and sketch actors as they’re performing to pick up physical tics, schedules don’t always allow for it. Some shows wind up installing a kind of performer surveillance camera in recording studios to capture movement they can use as a reference. “They do a lot with facial expressions, blinking, looking around,” Wingert says. “You might do something with your mouth they’ll use for the character later.”

7. A GREAT CHARACTER VOICE MIGHT JUST BE A BAD IMPRESSION.

Hank Azaria, who voices a large chunk of the characters on the The Simpsons, once said bartender Moe is basically just a gravely Al Pacino impression; Comic Book Guy is someone he knew in college. “It’s about doing celebrities, doing relatives, doing hybrids,” Wingert says. “Mike Judge does Hank Hill based on a customer he had as a paperboy.” To come up with a take on the Riddler for the Batman: Arkham Asylum video game series, Wingert used a theater director he knew who would “chew on his words, like everything he said was gold.”

8. SOMETIMES THEY DON’T MAKE EYE CONTACT WITH THE DIRECTOR.

Because voiceover actors are in a recording studio and looking at directors and engineers through soundproof glass, physical cues can sometimes get misunderstood. “When you look and see someone shaking their head, you might think you’re terrible,” Kenin says. “But it might just mean they don’t want tuna for lunch. You need to pay attention to what they say, not what they’re doing.” Kenin will sometimes turn away from the booth so he can focus on direction, not gestures.   

9. THEY CAN GET PAID BY THE WORD.

When performers accept movie trailer voiceover jobs, they usually need to shuffle the lines so the marketing department has material it can run throughout the week. “Each individual tag is an additional union scale payment,” Burton says. “So when I say, ‘Starts Wednesday,’ 'starts Friday,’ 'starts tomorrow,’ each one adds to the check.”

10. CELEBRITIES MAY NOT MAKE THE BEST V.O. ACTORS.

Beginning with the late Robin Williams in 1992’s Aladdin, studios and marketing departments have fallen over themselves trying to hire recognizable names for prominent voice work. “They can be surprised at how difficult it is,” Wingert says. “Four hours of talking is different from what they’re used to.” Some A-list performer recordings, Burton says, need to be spliced together, Frankenstein-style, in order to patch over weak points.

11. THEY DOUBLE AS MOVIE EXTRAS.

When sound is recorded on a film set, it’s usually focused on the leading actors who have dialogue: Extras in a restaurant scene, for example, are told to flap their lips but not actually make noise. That work is left to actors like Kenin, who comes in as part of a small cast known as a “loop group” to provide the background chatter. “You have to match their lip movement, which can be hard,” he says. “They were probably just mouthing made-up nonsense.”

12. THEY DON’T ALWAYS RECOGNIZE THEIR OWN VOICES.

FX Networks

For an experienced actor like Burton, who has had thousands of gigs over the decades, it can sometimes be a challenge to recognize when he’s actually annoying himself. “I once did a really crappy radio commercial that wanted a nasal, squeaky reading,” he says. “One morning I woke up to the sound of my clock radio and this awful voice. It was annoying as hell. ‘Screw this guy,’ I thought. By the end, I realized, ‘Oh, that’s me.’”

7 Behind-the-Scenes Secrets of Roadies

Lindrik/iStock/GettyImagesPlus
Lindrik/iStock/GettyImagesPlus

Although the word roadie may conjure up images of non-stop partying with rock stars, the reality is that most work unglamorous, physically and emotionally demanding jobs. They lug the gear, set up the instruments, manage the stage, run the sound, sell the merch, drive the bus, and generally do whatever it takes to make concerts possible. Mental Floss talked to a few roadies (who probably wish we'd stop calling them that—see below) to get the inside scoop.

1. Roadie is an outdated term.

Some roadies who worked in the 1960s through the 1980s later wrote books bragging about their sexual conquests, wild partying, and drug use while on the road. Although that lifestyle is not completely obsolete—genres such as metal, rap, and hip hop supposedly see more illegal activity than indie, pop, folk, and alternative—most roadies don’t refer to themselves as such.

Morgan Paros, a violinist and singer based in Los Angeles, says that the generic term roadie seems slightly derogatory now. Instead, it’s better to use terms that more specifically describe individual duties. “Anyone on a tour is generally working very hard to fulfill their role of tour manager, front of house (sound engineer), light tech, stage manager, instrument tech, or merchandise manager,” Paros says. “These individuals make everything possible for the performers every night.”

2. Roadies work insanely long hours.

Most roadies work 16- to 20-hour days. Waking up early and going to sleep late is part of the job description, as Meg MacRae, a production coordinator who’s been on the road with Bon Jovi and the Eagles, attests. A typical day for her starts with a 6 a.m. bus pickup, after which she sets up a temporary production office at the venue. After a long day of problem-solving, booking flights and hotels, and making sure the crew is taken care of, she ends her day at 1:30 or 2 a.m.

3. Roadies get used to roughing it.

Unless they’re working for an A+ list performer, most roadies are not living the high life, sleeping in luxury hotel suites and flying on private jets. Being on the road can be hard work. Depending on the band’s budget level, the road crew may sleep on the floor of a shared hotel room, or sit in a crowded Ford Econoline or Chevrolet Express van for hours.

Tour conditions offer minimal privacy and maximum mess. “You wouldn’t believe how insanely messy a van can get after a 6-week tour of the country,” says Michael Lerner of Telekinesis.

David, a front-of-house sound engineer based in New York, also describes the dirty working conditions in many venues. “Consider how grimy some music venues look. The dusty mixing board in the back coated in spilled beer, the germs of hundreds of singers talking/spitting/shouting into the same microphones night after night, and the questionable odors of green rooms inhabited by people who spend a solid portion of their days packed into a van … this is your office. Good luck not getting sick.”

4. Roadies usually have good reasons for putting up with it all.

So why do roadies subject themselves to the long hours and less-than-glamorous conditions? Many say they love music so much that they can’t imagine working in any other field. “For as long as I can remember, I have always wanted to have a job in music,” tour manager and sound engineer William Pepple writes. Some roadies also get into it because they love traveling all over the world, seeing new cities, and meeting new people.

5. Maintaining relationships at home is a big challenge for roadies.

Being a roadie is a lifestyle rather than just a job. Because they travel so frequently for work, roadies often struggle to maintain relationships with loved ones. Technology such as FaceTime and Skype has made keeping up with family, friends, and significant others easier, but it can still be a challenge to find privacy to make phone calls. Roadies who travel on buses have a little more privacy and time to connect with loved ones back home, since bus tours often give them the freedom of waking up in the city where the band’s next show is, while road crew on van tours spend the majority of the daytime driving to the next show.

6. They probably have at least one horror story from the road.

Whether it’s an unscrupulous promoter cheating the band out of their earnings, a bus overheating, a van breaking down, or driving through dangerous winter storms, roadies probably have at least one horror story. Most awful promoters or venues, though, are usually due to simple misunderstandings. “Most bad days are due to either bad communication or a lack of understanding that most touring people just want simple comforts: a clean shower, clean towels, a safe place to put their stuff, laundry machines, and good food,” says Mahina Gannet, who’s worked as a tour manager and production coordinator for bands such as The Postal Service, Death Cab For Cutie, and Neko Case.

7. Good roadies are there to work, not just hang out with the band.

Achieving a balance between being professional and having fun is harder on tours because “you are working, living and traveling with your co-workers,” Gannet adds. “I’m there to get a job done, and when it’s done, I love to hang out. A lot of tour managers I’ve seen definitely can go to either extreme (some actually thinking they are a member of the band, some so distant the band can’t talk to them), but it’s like everything else in life. It’s about finding your own personal balance.”

This piece first ran in 2016 and was republished in 2019.

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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