11 Secrets of Target Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

If retail stores could splice their DNA, then Target might be considered a hybrid of Walmart and IKEA. The chain’s 1850 U.S. locations tend to focus less on just rock-bottom prices and more on offering consumers a variety of home goods—including furnishings, apparel, and even grocery items—in an aesthetically pleasing environment.

Target employees, or “team members,” adhere to a company policy of going out of their way to make sure customers leave happy. (Target, in turn, tries to keep workers satisfied, too: Starting pay at stores is $12 an hour, higher than minimum wage averages in many areas, and is expected to reach $15 by 2020.) To get a better idea of what that entails, Mental Floss asked a number of current and former Target associates about their experiences walking those well-polished floors. Here’s what they had to say about life under the bull's-eye.

1. Target team members have 15 seconds to respond to a customer’s call for help.

Go to a department inside a Target—toys, electronics, tools—and you’ll see a small call button or telephone you can use for assistance with inventory, pricing, or even to report a spill. This is Target’s version of DEFCON 1, and team members are expected to react accordingly. “When a guest picks up one of those red phones by the price scanners, they are given a chance to be directed to the store operator or page a team member,” Michael, a Target team member in the Los Angeles area, tells Mental Floss. “When they page a team member, it will announce on our walkies that a guest needs service in whatever area the phone was in. We have 15 seconds to get to that phone and clear the request.”

If they don’t make it in 15 seconds, the employee will get a second notice from the system. Miss it a third time and the store and its employees will take a hit on their guest service scores, which are also influenced by customer satisfaction surveys, speed of checkout, and other metrics. (Low scores might prompt a managerial scolding.)

2. Target employees are trained in biohazard clean-up.

If you work with the public, encountering bodily fluids is part of the job. At Target, cart attendants are typically responsible for retrieving shopping carts as well as any general maintenance, including messes that didn’t make their way into a toilet or sink. But if the cart attendant isn’t available, that means other team members have to be trained in eliminating messes. “Technically, it’s the cart attendant’s responsibility, but we don’t have one all the time,” Katherine, a Target team member in Missouri, tells Mental Floss. “You have to be certified in biohazard clean-up. It’s training you have to do. You’re able to clean chemical spills, feces, stuff like that.”

Katherine says she’s had to dispose of errant poop as well as used underwear. Fortunately, there’s a hierarchy for more serious spills: “For blood, we’re supposed to get the store leader.”

3. Target Starbucks isn’t really a Starbucks.

A welcome perk of Target locations is their food court, which can host a variety of pizza or other fast food items and typically includes a Starbucks location. (As of 2016, there were over 1300 Target stores with a Starbucks inside.) But according to Katherine, that Starbucks isn’t a Starbucks by the strictest of definitions. “A Starbucks in a Target is not actually a Starbucks,” she says. Those storefronts are actually managed by Target, not the coffee chain. “If they transferred to Starbucks, they would have to be re-trained, or trained. Starbucks doesn’t consider Target Starbucks to be Starbucks.”

4. Target employees hate when customers act like “Karen.”

A Target employee is seen standing near a customer
Joe Raedle, Getty Images

If you hear a Target employee discuss someone named “Karen” in your presence, be concerned. On Reddit and other internet forums where Target team members congregate to swap customer horror stories, the name has evolved to be a catch-all for a rude, obnoxious shopper. “Karen is basically the guest that complains about why her coupon didn’t work,” Katherine says. “She’s many people. Her name may not be Karen in real life, but she’s a pain. Just a guest that wants to speak with your manager.”

5. Team members want to connect with you.

Target’s corporate lingo used to include the concept of the “Vibe,” which was a term used to reference how team members can achieve maximum customer satisfaction. Though the “Vibe” term has gone out of style, the idea remains—get the customer feeling good about their experience. “The Vibe was Target's way of helping customers and getting them to buy more stuff,” Adam, a former Target employee in Wisconsin, tells Mental Floss. “For example, a customer is looking to buy a digital camera. We'd try to get them to buy a memory card and maybe a protective case for it as well. Target wanted us to try to ‘connect’ with the customer to drive additional sales. The Vibe was also doing other things such as price-matching low-priced items no questions asked, putting things on hold, walking customers' purchases out to their car and even putting them in their car.”

6. They sometimes dread seeing Funko collectors walk in.

Several Funko 'Star Wars' figures are lined up for a photo
James_Seattle, Flickr // CC BY 2.0

For Funko collectors, coveting the blockheaded vinyl figures means going on a hunt for exclusives at various retail outlets. Their enthusiasm for snagging limited-run items can sometimes tax the patience of employees, who are often recruited to assist in the search. “They can be the most annoying people in the world,” Katherine says. “Other collectors, Hot Wheel collectors, are not that bad. [Funko] collectors know the item number, what time the truck arrives. They have their own sub-Reddit. They know how we work and operate. They can be hostile in person.”

Collectors who idle in the hopes that a Funko shipment is lurking in the stock room are usually out of luck. “We typically don’t have it in the back because they sell out really fast. Some Funko collectors are all right, but one time, at eight in the morning, someone spent the whole day there waiting for Funko to be unpacked. He asked four team members. He wanted like a special edition Shining Funko.” (Another employee eventually found it.)

7. No, Target employees are not hiding stuff from you.

As with any inventory system, Target’s website and its internal stock database can never be exactly correct at all times. When the computer indicates they have an item and it can’t be found, Michael says that some customers assume the team member is being deceptive. “Many guests believe that we have literally every item in the back room,” he says. “On our devices it may say we have X amount of an item on hand ... in reality, that number takes a while to update if it’s been sold. That number could also mean it’s in someone’s shopping cart, at guest services waiting to be sorted, thrown in a random spot, or stolen. They throw a fit all the time and accuse us [of] hiding it or some other crazy accusation.”

8. Target has its own forensic labs.

The Target logo appears on televisions on display inside the store
Chris Hondros, Getty Images

Like most retail stores, Target tries to limit losses as a result of shoplifting. The company even has two forensic laboratories, based in Las Vegas and Minneapolis, to analyze security footage and gather evidence of criminal activities. Employees are not expected to intervene on the sales floor, however, due to the potential for physical confrontation or liability. Instead, they usually just have to contact the asset protection teams and watch. “One lady last summer stole a bunch of clothes," Katherine says. "They got her to the police station, and she had stuffed a shirt up her butt. They asked if we wanted it back and ugh, no.”

9. They have a low-key uniform—but it can sometimes be uncomfortable.

A Target employee works at a register
Scott Olson, Getty Images

The Target “uniform” is relatively straightforward: a red shirt with khakis. (Although it varies a little by store, and some locations will allow team members to wear jeans on select occasions.) Because that’s not exactly a proprietary outfit, Katherine says that customers can sometimes be mistaken for employees. “They see people dress similar to Target workers and so they’ll go up to people,” she says. Katherine’s store has not yet gone to jeans, which she laments: “The khakis can be uncomfortable.”

10. Target employees have their own lingo—and they dread the clopen.

Target workers have their own vernacular. Broad sight lines and wide aisles populate a race track, or main pathway, that circles the stores. Reshop is merchandise that is out of place; zoning refers to making sure item labels are facing front on shelves. Adam says team members also reference the clopen, a work shift that is possibly the least desirable of them all. “I'd [like to] get rid of the clopen shifts,” he says, “having a closing shift and then an opening shift the next day.”

11. Target employees appreciate the perks.

A Target customer walks out of the store
Joe Raedle, Getty Images

Working at Target is no picnic. Because of the store’s commitment to exceptional customer service, team members can’t easily phone in their work performance and expect to stick around. That demand sometimes breaks rookies. “There’s a high turnover rate in general,” Katherine says. “People are intimidated by Target. When they first start, it’s a lot to take on, learning terms. Sometimes people start and never come back the next day."

If they stick it out, it might turn out to be one of the better experiences in retail. “It’s probably the best job I’ve ever had,” Katherine says, citing her circle of team members who are also her friends. Employees have also cited a 10 percent discount, flexible hours, and mandated break times as other perks that making working at Target a plus.

7 Behind-the-Scenes Secrets of Roadies

Lindrik/iStock/GettyImagesPlus
Lindrik/iStock/GettyImagesPlus

Although the word roadie may conjure up images of non-stop partying with rock stars, the reality is that most work unglamorous, physically and emotionally demanding jobs. They lug the gear, set up the instruments, manage the stage, run the sound, sell the merch, drive the bus, and generally do whatever it takes to make concerts possible. Mental Floss talked to a few roadies (who probably wish we'd stop calling them that—see below) to get the inside scoop.

1. Roadie is an outdated term.

Some roadies who worked in the 1960s through the 1980s later wrote books bragging about their sexual conquests, wild partying, and drug use while on the road. Although that lifestyle is not completely obsolete—genres such as metal, rap, and hip hop supposedly see more illegal activity than indie, pop, folk, and alternative—most roadies don’t refer to themselves as such.

Morgan Paros, a violinist and singer based in Los Angeles, says that the generic term roadie seems slightly derogatory now. Instead, it’s better to use terms that more specifically describe individual duties. “Anyone on a tour is generally working very hard to fulfill their role of tour manager, front of house (sound engineer), light tech, stage manager, instrument tech, or merchandise manager,” Paros says. “These individuals make everything possible for the performers every night.”

2. Roadies work insanely long hours.

Most roadies work 16- to 20-hour days. Waking up early and going to sleep late is part of the job description, as Meg MacRae, a production coordinator who’s been on the road with Bon Jovi and the Eagles, attests. A typical day for her starts with a 6 a.m. bus pickup, after which she sets up a temporary production office at the venue. After a long day of problem-solving, booking flights and hotels, and making sure the crew is taken care of, she ends her day at 1:30 or 2 a.m.

3. Roadies get used to roughing it.

Unless they’re working for an A+ list performer, most roadies are not living the high life, sleeping in luxury hotel suites and flying on private jets. Being on the road can be hard work. Depending on the band’s budget level, the road crew may sleep on the floor of a shared hotel room, or sit in a crowded Ford Econoline or Chevrolet Express van for hours.

Tour conditions offer minimal privacy and maximum mess. “You wouldn’t believe how insanely messy a van can get after a 6-week tour of the country,” says Michael Lerner of Telekinesis.

David, a front-of-house sound engineer based in New York, also describes the dirty working conditions in many venues. “Consider how grimy some music venues look. The dusty mixing board in the back coated in spilled beer, the germs of hundreds of singers talking/spitting/shouting into the same microphones night after night, and the questionable odors of green rooms inhabited by people who spend a solid portion of their days packed into a van … this is your office. Good luck not getting sick.”

4. Roadies usually have good reasons for putting up with it all.

So why do roadies subject themselves to the long hours and less-than-glamorous conditions? Many say they love music so much that they can’t imagine working in any other field. “For as long as I can remember, I have always wanted to have a job in music,” tour manager and sound engineer William Pepple writes. Some roadies also get into it because they love traveling all over the world, seeing new cities, and meeting new people.

5. Maintaining relationships at home is a big challenge for roadies.

Being a roadie is a lifestyle rather than just a job. Because they travel so frequently for work, roadies often struggle to maintain relationships with loved ones. Technology such as FaceTime and Skype has made keeping up with family, friends, and significant others easier, but it can still be a challenge to find privacy to make phone calls. Roadies who travel on buses have a little more privacy and time to connect with loved ones back home, since bus tours often give them the freedom of waking up in the city where the band’s next show is, while road crew on van tours spend the majority of the daytime driving to the next show.

6. They probably have at least one horror story from the road.

Whether it’s an unscrupulous promoter cheating the band out of their earnings, a bus overheating, a van breaking down, or driving through dangerous winter storms, roadies probably have at least one horror story. Most awful promoters or venues, though, are usually due to simple misunderstandings. “Most bad days are due to either bad communication or a lack of understanding that most touring people just want simple comforts: a clean shower, clean towels, a safe place to put their stuff, laundry machines, and good food,” says Mahina Gannet, who’s worked as a tour manager and production coordinator for bands such as The Postal Service, Death Cab For Cutie, and Neko Case.

7. Good roadies are there to work, not just hang out with the band.

Achieving a balance between being professional and having fun is harder on tours because “you are working, living and traveling with your co-workers,” Gannet adds. “I’m there to get a job done, and when it’s done, I love to hang out. A lot of tour managers I’ve seen definitely can go to either extreme (some actually thinking they are a member of the band, some so distant the band can’t talk to them), but it’s like everything else in life. It’s about finding your own personal balance.”

This piece first ran in 2016 and was republished in 2019.

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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