15 Secrets of Courtroom Sketch Artists

Kim Ludbrook, AFP/Getty Images
Kim Ludbrook, AFP/Getty Images

After aviator Charles Lindbergh’s infant son was kidnapped and found dead in 1932, perpetrator Bruno Hauptmann was brought to justice—and cameras followed. So many lit up the courtroom during Hauptmann's trial and eventual conviction that the American Bar Association successfully lobbied to ban photographers from proceedings due to the distraction. Some 30 years later, during the trial of Lee Harvey Oswald’s killer, Jack Ruby, CBS found a solution. They hired illustrator Howard Brodie to capture Ruby’s expressions.

The rest is history, most of it rendered in charcoal and watercolor. Courtroom sketch artists go where cameras cannot, recording the often-tense atmospheres of high-profile judicial cases featuring the likes of Charles Manson, Bernie Madoff, and Michael Jackson. On tight deadlines, these artists use their craft to communicate the emotions of a courtroom.

But being talented isn’t enough. Speed is essential, and so is finding just the right scene to encapsulate an entire day or trial. “It’s difficult to do,” says Mona Shafer Edwards, a courtroom illustrator in California. “It’s not a cartoon, it’s not caricature, it’s not a portrait. It’s capturing a moment in time.”

To get a better sense of what goes into their work, Mental Floss spoke with three of the most celebrated artists working today. Here’s what they had to say about drawing conclusions to some of history’s biggest stories.

1. THEY HAVE TO DRAW AROUND OBSTACLES.

A courtroom sketch by Elizabeth Williams featuring Teresa Giudice
Courtesy of Elizabeth Williams

Imagine sitting down to sketch a friend and finding that someone has placed a column, screen, or body directly in your field of vision. Now imagine that if you can’t capture this person’s likeness, you don’t get paid. That’s the most common problem faced by courtroom sketch artists, who frequently have to navigate around obstacles in order to get a glimpse of their subject—often the defendant, attorney, or judge. “You generally have to wait for someone to lean over,” says Elizabeth Williams, an artist based in New York who works for CNBC and the Associated Press, among others. (Most artists are hired by the larger news outlets.) “Fortunately, people aren’t potted plants, and they do move.” If they don’t, Williams will move around the courtroom herself, trying to secure a better vantage point. During pleas and sentencing—and depending on the judge—she might be allowed to sit with other reporters in the jury box.

If visual obstacles remain a problem, some artists might turn to family members. Vicki Ellen Behringer, who works out of California for clients including CBS and Fox, says she once used the father of a defendant as a reference when she couldn’t see his son. “I had studied his son’s face and the father reminded me of what he looks like,” she says. “They looked so much alike.”

2. YOUNGER PEOPLE ARE HARDER TO DRAW.

A courtroom sketch by Vicki Ellen Behringer featuring Unabomber Ted Kaczynski and his attorney
Courtesy of Vicki Ellen Behringer

For Behringer, faces with plenty of distinguishing features are a gift. “I love glasses, I love facial hair, lots of wrinkles, anything that shows character,” she says. “The most difficult thing is doing someone fairly young and good-looking. They don’t have lines on their face.” Behringer cites the sketch of Unabomber Ted Kaczynski (above), seated with his attorney. While Kaczynski's weathered look was easy to render, his lawyer—younger and relatively unlined—was much harder to capture.

3. MORNINGS ARE BETTER FOR THEM.

A courtroom sketch by Elizabeth Williams features Bernie Madoff accomplice Frank DiPascali being led away in handcuffs
Courtesy of Elizabeth Williams

Sketch artists work in a pressure cooker environment. They’re often called to court by news agencies on a day’s notice or less and need to render their drawings quickly. If a crucial moment in a trial happens in the late afternoon, artists may have as little as an hour to finish coloring their piece before scanning and sending it to the news outlets that have contracted the work. “There’s a lot of pressure to turn it around quickly” in time for the evening newscasts, Williams says. If something transpires in the morning, she has more time to refine the work. “Nobody’s really breathing down your back then.”

4. THEY CATCH HEAT FOR CELEBRITY RENDERINGS.

A courtoom sketch by artist Mona Shafer Edwards depicts Gwyneth Paltrow testifying during a trial
Courtesy of Mona Shafer Edwards

Because celebrities are familiar to people, seeing a court sketch that doesn’t seem to line up can be disconcerting. But according to Edwards, that’s because celebrities aren’t necessarily putting their best face forward. “I was pilloried for making Gwyneth Paltrow look unattractive,” she says, referring to the actress’s appearance (above) during a 2016 trial to testify against Dante Michael Soiu, a man accused of stalking her. (He was acquitted.) “She had no make-up on, wore a beige turtleneck, and her nose was red from crying.” Paltrow’s fans criticized Edwards for the unflattering likeness.

5. THEY SOMETIMES REARRANGE THE COURTROOM ON PAPER.

A courtroom sketch by Vicki Ellen Behringer depicts players in the 2012 Apple v. Samsung trial
Courtesy of Vicki Ellen Behringer

According to Williams, some news outlets have strict guidelines about how sketch artists interpret a court scene. The Associated Press, for example, doesn’t allow artists to mess with the proximity of one person to another. If a defendant is four feet from his or her attorney, Williams can’t have their shoulders touching. But other outlets allow for artistic license. “Sometimes you can’t get everything you want and be accurate, so you squish it together,” Behringer says. “You sometimes want the defendant in the same sketch as a judge, or to move the defense and prosecution tables closer together.”

6. THEY SELL THEIR WORK TO ATTORNEYS.

A courtroom sketch by Elizabeth Williams depicts attorney Robert Hillard in a 2016 trial examining the possible fault of General Motors in a motor vehicle accident
Courtesy of Elizabeth Williams

Like big game hunters, lawyers enjoy a trophy. Some attorneys in high-profile case will approach Williams asking to purchase a sketch that she rendered. “I’ve sold my work to a number of attorneys,” she says. “Generally speaking, they only want it when they win.” Behringer says that some attorneys fresh out of law school will specifically request she come into court to sketch them. “I guess it might be to show parents you’ve finished law school.”

The Library of Congress even has a collection of 96 courtroom drawings from famous trials, with illustrations by Williams among them. They were purchased with funds from the noted L.A. laywer Thomas V. Girardi, best known for working on the California environmental contamination case involving Erin Brockovich.

7. SOMETIMES SUBJECTS ASK FOR A MAKEOVER.

Courtroom sketch artist Mona Shafer Edwards depicts the trial of the Menendez Brothers
Courtesy of Mona Shafer Edwards

Edwards is sometimes approached by defense attorneys or other jurists and asked if her work could be a little more flattering. “Men will come up to me and ask me to give them more hair or make them look thinner or better-looking,” she says. “It’s never women asking for me to take weight off or whatever. It’s always men.”

8. POLKA DOTS AND BARS ARE BAD NEWS.

A courtroom sketch by Vickie Ellen Behringer depicts accused Golden State Killer Joseph James DeAngelo in 2018
Courtesy of Vicki Ellen Behringer

Sketch artists need to spend their time capturing and refining emotions and moods. If defendants are wearing prints, it can be exasperating. “White polka dots on dark clothing can be hard to do in watercolor,” Behringer says. “Stripes, too. You don’t want to waste energy into making the clothing accurate. I’d rather put that time into the face. It can be frustrating.” Another Behringer pet peeve: bars. In California, some defendants are arraigned in a mini-jail cell in court, leaving artists to try and sketch them while they’re behind the railing. Behringer illustrated suspected Golden State Killer Joseph James DeAngelo while DeAngelo was in his mini-prison (above), carefully drawing each bar separating him from civilized society. “That was very time-consuming.”

9. THEY SOMETIMES PRACTICE BEFOREHAND.

An artist sketches using a pencil
iStock.com/cherrybeans

When artists book a trial, they know they might only have a millisecond to glimpse a defendant’s face before he or she is either ushered out of the courtroom or takes a seat out of view. To help get a better look, artists will sometimes do some drafts at home using existing photographs as reference before heading to trial. “Occasionally I’ll do that [practice] with someone famous because everyone knows what they look like,” Behringer says. “Even if they’re not a celebrity, looking for certain features in photos helps because you might not be able to see it in court.”

10. THEIR SUBJECTS RARELY COOPERATE.

A courtroom sketch by Elizabeth Williams depicts Michael Cohen seated next to his attorney during a 2018 hearing
Courtesy of Elizabeth Williams

Unlike normal portrait subjects, defendants and other court personalities don’t usually have a big incentive to cooperate with a sketch artist. They’ll express a variety of emotions, changing expressions so quickly that it can be difficult to nail one down. Covering former Donald Trump attorney Michael Cohen (seen above) and his federal hearing for tax evasion in August 2018, Williams was taken aback by his elastic face. “If someone is just sitting there, it’s like, ‘OK, got it,’” she says. “But during his allocution, he was so overwrought, his range of emotions went from fear to depression to practically being in tears. When people are making a lot of expressions, it’s challenging to make it look like them.” She drew 17 Cohen heads before settling on one she liked.

Other times, defendants can be chillingly emotionless. Chronicling the 2016 case of “Grim Sleeper” Lonnie David Franklin Jr., who killed between 10 and 25 people, Edwards was struck by the fact that he seemed unmoved by the trial. “I kept staring at this guy waiting for him to have some reaction,” she says. “He didn’t even lift his head.” Sketching James “Whitey” Bulger in 2013, the notorious Boston mobster who had finally been brought to justice after years on the run, Bulger looked directly at her and shook his finger “no" before trying to cover his face.

11. THEY BOND WITH JUDGES OVER ART.

A courtroom sketch by Mona Shafer Edwards depicts judge Elden Fox and Courtney Love during a hearing
Courtesy of Mona Shafer Edwards

Most artists have good relationships with judges, who appreciate their work in chronicling important civil and criminal cases. Sometimes, a judge may even decide to talk shop. “I’ve had judges buy my drawings and take me into their chambers to show me what they’ve done themselves or show their collection of art,” Edwards says. “A lot of them have good taste and a good eye.”

12. DEFENDANTS CAN CHANGE THEIR APPEARANCE.

A courtroom sketch by Vicki Ellen Behringer depicts Jay Leno's testimony while Michael Jackson looks on during Jackson's child molestation trial in 2005
Courtesy of Vicki Ellen Behringer

Some trials can mean day after day of sketching the same faces. Other times, defendants will experience some fairly radical physical transformations that keep sketch artists on their toes. “Barry Bonds, from the day he was indicted [in 2007, for perjury] to the day the trial was over, lost a significant amount of weight,” Behringer says. “There was another trial in Stockton where the defendant gained a significant amount of weight. People said it was the carbs in the jail food.”

The most dramatic alterations in appearance are usually attributed to the late singer Michael Jackson (above, seen with Jay Leno), who was frequently sketched during his participation in a 2005 trial to refute charges of child molestation. (A jury found him not guilty.) “Every day, he wore a completely different outfit, different armbands, and his hair would change from Monday to Friday. One time, it was longer on a Monday. It’s like, how did you do that?”

13. THEY TRY TO DRAW QUIETLY.

A courtroom sketch by Mona Shafer edwards depicts Clint Eastwood sitting next to his attorney during Eastwood's 1996 palimony trial
Courtesy of Mona Shafer Edwards

When cameras are in a courtroom, everyone knows it. When Edwards is around, subjects might not even know they’re being rendered. The artist carries a small 9-inch by 12-inch pad with her along with a small number of tools. “Defendants never know I’m drawing them,” she says. “You might act differently if you’re aware someone is staring. I try to blend in.”

14. O.J. SIMPSON MAY HAVE KEPT THEM IN BUSINESS.

A courtroom sketch by Mona Shafer Edwards depicts O.J. Simpson testifying during his 1995 trial for murder
Courtesy of Mona Shafer Edwards

The decision in 1995 to allow television cameras to depict the O.J. Simpson trial—Simpson was accused of killing ex-wife Nicole Brown Simpson and her friend, Ron Goldman—seemed to signal a new and relaxed policy about media coverage in courtrooms. “I thought that was it, the swan song of sketching,” Edwards says. “Then it turned out to be a joke.” Judges, fearing they’d be criticized as much as Simpson’s presiding judge Lance Ito, shied away from that kind of scrutiny. “Judges realized they didn’t want to be on camera. So every time I think it’s over, it keeps going.”

15. THEY DO WEDDINGS.

Artist Elizabeth Williams depicts a newlywed couple
Courtesy of Elizabeth Williams

The nature of the court sketch business has changed over the years as some federal courts are becoming more lenient with the presence of cameras. (While cameras are typically not allowed in federal trial courts, there have been certain exceptions, experiments, and pilot projects to allow cameras; state rules vary.) Experienced artists still find work, but it’s a good idea to have some alternative methods of income. Williams books her services as a sketch artist for weddings on weekends, when court isn’t in session. “People are always getting married, but you can’t always count on ‘El Chapo’ getting arrested,” she says. “You have to do other things.” Williams approaches nuptials in much the same way as a trial. “I’ll meet with a client and go over the key moments.” Instead of closing arguments, it might be the first dance as a married couple.

The biggest difference? “It’s so nice to be around people who are so happy and just beginning their lives, as opposed to people going to, you know, prison.”

All sketches are copyright their respective artists and used with permission.

7 Behind-the-Scenes Secrets of Roadies

Lindrik/iStock/GettyImagesPlus
Lindrik/iStock/GettyImagesPlus

Although the word roadie may conjure up images of non-stop partying with rock stars, the reality is that most work unglamorous, physically and emotionally demanding jobs. They lug the gear, set up the instruments, manage the stage, run the sound, sell the merch, drive the bus, and generally do whatever it takes to make concerts possible. Mental Floss talked to a few roadies (who probably wish we'd stop calling them that—see below) to get the inside scoop.

1. Roadie is an outdated term.

Some roadies who worked in the 1960s through the 1980s later wrote books bragging about their sexual conquests, wild partying, and drug use while on the road. Although that lifestyle is not completely obsolete—genres such as metal, rap, and hip hop supposedly see more illegal activity than indie, pop, folk, and alternative—most roadies don’t refer to themselves as such.

Morgan Paros, a violinist and singer based in Los Angeles, says that the generic term roadie seems slightly derogatory now. Instead, it’s better to use terms that more specifically describe individual duties. “Anyone on a tour is generally working very hard to fulfill their role of tour manager, front of house (sound engineer), light tech, stage manager, instrument tech, or merchandise manager,” Paros says. “These individuals make everything possible for the performers every night.”

2. Roadies work insanely long hours.

Most roadies work 16- to 20-hour days. Waking up early and going to sleep late is part of the job description, as Meg MacRae, a production coordinator who’s been on the road with Bon Jovi and the Eagles, attests. A typical day for her starts with a 6 a.m. bus pickup, after which she sets up a temporary production office at the venue. After a long day of problem-solving, booking flights and hotels, and making sure the crew is taken care of, she ends her day at 1:30 or 2 a.m.

3. Roadies get used to roughing it.

Unless they’re working for an A+ list performer, most roadies are not living the high life, sleeping in luxury hotel suites and flying on private jets. Being on the road can be hard work. Depending on the band’s budget level, the road crew may sleep on the floor of a shared hotel room, or sit in a crowded Ford Econoline or Chevrolet Express van for hours.

Tour conditions offer minimal privacy and maximum mess. “You wouldn’t believe how insanely messy a van can get after a 6-week tour of the country,” says Michael Lerner of Telekinesis.

David, a front-of-house sound engineer based in New York, also describes the dirty working conditions in many venues. “Consider how grimy some music venues look. The dusty mixing board in the back coated in spilled beer, the germs of hundreds of singers talking/spitting/shouting into the same microphones night after night, and the questionable odors of green rooms inhabited by people who spend a solid portion of their days packed into a van … this is your office. Good luck not getting sick.”

4. Roadies usually have good reasons for putting up with it all.

So why do roadies subject themselves to the long hours and less-than-glamorous conditions? Many say they love music so much that they can’t imagine working in any other field. “For as long as I can remember, I have always wanted to have a job in music,” tour manager and sound engineer William Pepple writes. Some roadies also get into it because they love traveling all over the world, seeing new cities, and meeting new people.

5. Maintaining relationships at home is a big challenge for roadies.

Being a roadie is a lifestyle rather than just a job. Because they travel so frequently for work, roadies often struggle to maintain relationships with loved ones. Technology such as FaceTime and Skype has made keeping up with family, friends, and significant others easier, but it can still be a challenge to find privacy to make phone calls. Roadies who travel on buses have a little more privacy and time to connect with loved ones back home, since bus tours often give them the freedom of waking up in the city where the band’s next show is, while road crew on van tours spend the majority of the daytime driving to the next show.

6. They probably have at least one horror story from the road.

Whether it’s an unscrupulous promoter cheating the band out of their earnings, a bus overheating, a van breaking down, or driving through dangerous winter storms, roadies probably have at least one horror story. Most awful promoters or venues, though, are usually due to simple misunderstandings. “Most bad days are due to either bad communication or a lack of understanding that most touring people just want simple comforts: a clean shower, clean towels, a safe place to put their stuff, laundry machines, and good food,” says Mahina Gannet, who’s worked as a tour manager and production coordinator for bands such as The Postal Service, Death Cab For Cutie, and Neko Case.

7. Good roadies are there to work, not just hang out with the band.

Achieving a balance between being professional and having fun is harder on tours because “you are working, living and traveling with your co-workers,” Gannet adds. “I’m there to get a job done, and when it’s done, I love to hang out. A lot of tour managers I’ve seen definitely can go to either extreme (some actually thinking they are a member of the band, some so distant the band can’t talk to them), but it’s like everything else in life. It’s about finding your own personal balance.”

This piece first ran in 2016 and was republished in 2019.

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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