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10 Secrets of Hotel Room Service

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Guests visiting New York City's Waldorf Astoria hotel in the 1930s enjoyed an amenity that was unheard of at the time: waiters delivering meals directly to their rooms. While the Astoria’s reputation for luxury has endured, room service is no longer exclusive to five-star stays. Roughly 22 percent of the country’s 54,000 hotels [PDF] are willing and able to bring breakfast, lunch, or dinner to people who prefer to eat while splayed out on a large and strange bed.

To get the scoop on what goes into getting food from the kitchen to your floor, Mental Floss spoke with Matt, a hospitality specialist who spent a total of 10 years working in and around room service for a major San Francisco hotel. Matt preferred not to use his last name; since his stories sometimes involved naked people, undercooked chicken, and Oprah, you can understand why. Below, check out a few things you should know before you dig into that tray.

1. THE HIGHER YOUR FLOOR, THE WORSE THE FOOD GETS.

When a room service delivery employee takes a tray from the kitchen to your room, it’s typically covered in a metal lid to retain heat and to prevent other guests from sneezing on it. The higher up you are, the longer it has to travel—and the more that lid traps steam, soaking your food in moisture. “Food sweats in there,” Matt says. “Instead of having crispy, toasted bread, you get wet toast. The longer it stays in there, the worse it gets.” If you want crunchy fries, you’d better be on the first couple of floors.

2. DON’T ORDER SEAFOOD. OR STEAK.

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That lid is a nuisance in other ways. Because it traps heat, it’s effectively cooking your food in the time it takes to get from the chef’s hands to yours. “If you order a steak medium, it will probably be medium well by the time it gets to you,” Matt says. While you can try to outsmart the lid by requesting meat be cooked a notch lower than your preference, it's not so easy to avoid overcooked fish—which will probably also stink up your room. Instead, stick with burgers, club sandwiches, or salads. According to Matt, it’s hard to mess any of them up.

3. THE HOTEL CHEF MIGHT NOT BE PREPARING YOUR FOOD.

Just because you see a menu in your room, it doesn’t mean the hotel has a kitchen or chef on-site. To cut costs, more hotels are opting to out-source their room service to local eateries. “It might be ‘presented’ by the hotel, but it’s from a restaurant down the street,” Matt says. Alternately, hotels might try to save money by eliminating an overnight chef and having food pre-prepped so a desk clerk or other employee can just heat it up. That’s more likely if sandwiches or salads are the only thing available after certain hours.

4. SOMETIMES GUESTS INVITE THEM IN.

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No, not for the reason you’re thinking. Because so many hotel guests are business travelers who are away from home for weeks or months at a time, some of them get tired of eating alone. When that happens, they turn to the first—and maybe only—person who could offer company: the room service waiter. “People are usually traveling alone, so they’ll offer you food,” Matt explains. Sometimes the traveler is a familiar face: According to Matt, he once sat down to eat with Oprah Winfrey, who was eating by herself despite her suite being filled with her own employees. He also says he had a bite with John F. Kennedy Junior, who wanted to finish watching Fast Times at Ridgemont High before heading for his limo.

5. THERE’S A TRICK TO ORDERING CHICKEN WINGS.

Busy hotel kitchens aren’t always paying attention to whether the chicken wings they buy in bulk are frozen raw, frozen cooked, or somewhere in between. “Ask for them extra crispy,” Matt says. That way, they’ll be cooked thoroughly regardless of their freezer status. “I recommend that to everyone.”

6. THEY LOVE IT WHEN YOU FILL OUT YOUR BREAKFAST CARDS.

A hotel guest pours milk into a bowl of cereal
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Breakfast is undoubtedly the busiest time for room service, and those little cards that allow you to check off your menu items the night before are a huge help. “It’s great for everybody involved,” Matt says. “The kitchen can pace themselves and you can get your food on time.”

7. THEY WOULD PREFER YOU NOT ANSWER THE DOOR NAKED.

Yes, guests answer the door barely clothed. No, this is not optimal. “We don’t want to see it,” Matt says. “It's something we dealt with numerous times.” While it's likely your waiter will use discretion, any combination of genitalia, drugs, or illicit activity is best kept out of their sight.

8. YOUR USED TRAY DISGUSTS THEM.

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That move where you stick your soggy fries outside your door? It can lead to some awkward encounters. Matt says he’s seen other guests stop, examine trays, and then pick up discarded food from them. Other times, people leave unimaginably gross items on the trays. “I’ve found condoms on there. Divorce paperwork. All kinds of things.”

9. THEY APPRECIATE IT WHEN YOU CALL TO COME PICK UP THE TRAY INSTEAD.

Weird people aside, “We don’t really want it out there,” Matt says. “It stinks.” Instead, dial 0 for the front desk and let them know you’re done eating. They’ll dispatch someone to come and get it.

10. WHO GETS THE TIP?

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People pay out the nose for room service, with hotels adding surcharges for “service” and “in-room” dining that can turn a $5 club sandwich into a $15 expense. That’s not great news for guests, but it does mean you don’t need to feel bad about not offering a cash tip. Those service fees usually go straight to the employees who got your food to your room. “I never tip,” Matt says. “Most of the time, the service and delivery charges are given to the waiter or split between the people who answered the phone and pick up the tray. It’s better to leave it all on paper to make sure it gets divided up.”

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13 Secrets of Roller Derby
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MARK RALSTON/AFP/Getty Images

When sports promoter Leo Seltzer got the idea to organize a roller skating marathon in 1935, he probably didn’t expect that his event would provide the basis for a fledgling sport known as roller derby. Those early contests had skaters circling a track for thousands of miles over a period of a month to test their endurance; the current incarnation is more of a contact sport that involves players protecting—or blocking—a player known as a "jammer" who is trying to skate past the opposing team for points.

A popular sport through the 1950s and 1960s, derby briefly lost some of its luster when a bit of the theatricality usually found in pro wrestling made its way to the tracks to bolster television ratings in the 1970s. While today's derby still maintains some of that showmanship—players often compete under pseudonyms like H.P. Shovecraft—you’d be wrong to characterize its players as anything less than serious and determined athletes. Mental Floss asked several competitors about the game, the hazards of Velcro, and the etiquette of sending get-well cards to opponents with broken bones.

1. THERE’S A GOOD REASON THEY USE ALTER EGOS.

Derby players looking to erase the image of the scantily-clad events of the ‘70s sometimes bemoan the continued use of aliases, but there’s a practical reason for keeping that tradition going. According to Elektra-Q-Tion, a player in Raleigh, North Carolina, pseudonyms can help athletes remain safe from overzealous fans. “It’s kind of like being a C-level celebrity,” she says. “Some players can have stalkers. I have a couple of fans that can be a little aggressive. Using 'Elektra-Q-Tion' helps keep a separation there. If they know my real name, they can find out where I live or work.”

2. THEY CAN’T ALWAYS RECOGNIZE OTHER PLAYERS OFF THE TRACK.

For many players, derby is as much a social outlet as a physical one—but meetings outside of the track can sometimes be awkward. Because of the equipment and constant motion, it can be hard to register facial features for later reference. “You don’t really get the opportunity to see them move like a normal person,” Elektra-Q-Tion says. “People can identify me because I’m really tall, but if someone comes up and says we’ve played, I have to do that thing where I hold my hand up over their head [to mimic their helmet] and go, ‘Oh, it’s you.’”

3. THEY SUFFER FROM “DERBY FACE.”

Extreme concentration, core engagement, and other aspects of the game often conspire to make players somewhat less than photogenic. “'Derby face' is common,” says Barbie O’Havoc, a player from the J-Town Roller Girls in Johnstown, Pennsylvania. “You’re pretty focused on trying not to fall over or get beat up.”

4. THEY CAN KISS THEIR FEET GOODBYE.

Hours of practice in skates usually precedes an unfortunate fate for feet. “Your feet become pretty gross,” Elektra-Q-Tion says. “People sometimes say it’s because skates don’t fit right, but it can happen with custom skates. You get calluses, your toenails get worn and fall off, your bones shift, you get fallen arches. One time a doctor thought I had MRSA. He actually recoiled from my foot. I had a blister on my blister.”

5. THEY HAVE TO CONVINCE DOCTORS THEY’RE NOT BEING ABUSED.

Flying, crashing bodies skating at velocity will become heavily bruised, with players sporting black eyes and large-scale blemishes. If they need to seek medical attention when something is broken, those superficial marks often raise suspicion. “The first question people will ask is, ‘Are you okay?’” says Elektra-Q-Tion. “Once, my husband took me to the emergency room because I had broken my hand. The nurse asked him to leave the room and asked me, ‘Did he do this to you?’”

6. THEIR GEAR SMELLS PRETTY BAD.

“Derby stink is very much real,” says Barbie O’Havoc. “It comes down to body chemistry. Some players don’t have a problem. Others can wash their gear all the time and it still stinks. After I sold my car that I used to haul my gear in for years, my sister told me it smelled awful. The entire car.”

7. NO PLAYER WEARS A “1” JERSEY—AND FOR GOOD REASON.

Attend a derby bout and it’s unlikely you’ll see any player sporting a “1” on their jersey. “I've always heard you shouldn't use the number 1,” says Cyan Eyed, a player for Gem City Roller Derby in Ohio. “But not everyone is aware of the 1937 bus crash.” On March 24 of that year, a bus carrying 14 skaters and 9 support staff was driving from St. Louis to Cincinnati when it crashed, killing 21 passengers. Joe Kleats, a veteran player who was riding on the bus, wore the number; when he and the others died, the sport retired it in memory of the tragedy.

8. THEY HAVE SKATE MECHANICS.

The pounding endured by skates, wheels, and bearings often requires attention from someone versed in repair and maintenance work. Enter the skate mechanic, typically an official or significant other of a player who doubles as the team’s wheel-person. “Players are afraid of taking their expensive skates apart,” Elektra-Q-Tion says. But she'd prefer that skaters know how to care for their own wheels. “I don’t like the idea of someone not understanding how they work. What happens if the ref retires?”

9. VELCRO IS THEIR ENEMY.

Much of a derby player’s gear, such as knee and elbow pads, is held in place with Velcro, that useful-but-dangerous adhesion system. “The problem with Velcro is the close contact,” Elektra-Q-Tion says. “If people don’t have it on correctly or part of it is peeling off, they’ll scrape you with it and you won’t realize it until you’re in the shower later and the water hits it, which is a miserable feeling.”

10. THEY TRY TO BE POLITE EVEN AFTER SMASHING SOMEONE.

Injuries are expected in derby, but if you unwittingly broke someone’s nose, it’s considered polite track manners to check up on them later. “I remember seeing a nasty injury and our league sent her flowers and a card,” Barbie O’Havoc says.

11. THEY CAN WATCH OTHER TEAMS PRACTICE.

Good luck allowing members of an NFL team to drop in on an opposing team’s practice. Derby, which prides itself on a communal atmosphere, doesn’t mind opening its doors for visiting rivals. “If I go to, say, San Diego and ask to practice with the local team there, most of the time they would say yes,” Elektra-Q-Tion says.

12. A PENNY CAN SPELL DOOM.

It’s not often something as tiny as a coin can bring a sporting event to a complete halt, but that’s what happens when you’re dependent on skate mobility. Barbie O’Havoc says that although tracks are swept and cleaned before bouts, the odd foreign object can still pop up, causing wheels (and feet) to go flying. “There’s a washer on the toe stop that can fall off,” she says. “And I’ve seen people lose their wedding rings.” Pebbles and other tiny hazards will prompt a time-out until they're found and disposed of.

13. THEY DISLIKE HOLLYWOOD.

Whenever television crime dramas depict derby, it’s typically presented as a bunch of “bad girls” with sour attitudes and a thirst for blood on the track. “That seems to be very attractive to movie and television people,” Elektra-Q-Tion says. “Usually someone gets murdered.” 2009’s Whip It, a comedy-drama starring Ellen Page and directed by Drew Barrymore, didn’t fare much better in terms of believability—but players will give that one a pass. “Whip It was great press for us. That’s when we had most of our new audience and skaters come in.”

All images courtesy of Getty.

A version of this story ran in 2016.

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15 Behind-the-Scenes Secrets of Pool Lifeguards
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Pool lifeguards do far more than just work on their tan: These trained professionals can detect sometimes-subtle indications of distress, shut down dangerous water activities, and keep visitors safe from harm.

But jumping to the rescue is only a minor part of their routine. To get a better idea of what their job entails, we asked several career pool lifeguards about their duties, from working with dangerous chemicals to dealing with poop emergencies. Here's what we learned.

1. THEY CAN TELL HOW WELL YOU SWIM BY HOW YOU GET INTO THE WATER.

Paul, a lifeguard at a private pool facility in Reno, Nevada, says that he can usually evaluate a person’s swimming abilities by how they enter the water. “People who are less skilled and experienced typically lower themselves into the pool or use the stairs or ladders,” he says. “More skilled swimmers do this thing where they jump into the pool, fully submerge, then push off the bottom and start swimming immediately. It's surprisingly common.”

2. THEY SEE A LOT OF CRACK.

Swimming trunks may be some of the least-intuitive apparel items of the modern world: Get them wet and they’re likely to make for an anatomy lesson no one asked for. “Kids, especially boys, have the strangest inability to notice when their trunks are falling off,” says Marek, an indoor lifeguard in Washington state. “It's usually not a big deal and gets handled when the kid's parent notices and scolds them."

3. THEY’RE AMATEUR CHEMISTS.

Responsibility for maintaining the pH balance of a pool and adding or reducing chemicals to preserve a clean environment is usually the duty of head lifeguards. According to Darrell, a 10-year veteran of indoor pools, handling these substances requires additional training. “This is done at the end of the day and I typically add chemicals twice or sometimes three times a week,” he says. “I add either calcium chloride to control the hardness of the water or sodium bicarbonate, baking soda, to control the alkalinity.” For germ-killing, chlorine and muriatic acid are delivered to the water through a computer-controlled delivery system.

4. SOME VERY GROSS THINGS LURK AT THE BOTTOM OF POOLS.

Some lifeguards are charged with vacuuming the bottom surfaces of pools, which usually produces a composite muck in the canister that Marek refers to as a “diaper”: It’s typically full of hair and gray sludge. But things can get worse. Much worse. “At the summer camp I work at, I've had the pleasure of fishing dead things out of the strainer baskets,” he says. “Frogs and rats. Having seen what comes out of those pools, let's just say that I'm not a big fan of recreation swimming anymore.”

5. THEY DISLIKE LANE HOGS.

Some regulars who use private pools as part of their fitness routine can get a little too self-confident in their skills. “Narcissistic lap swimmers” are a pet peeve of Paul’s. “They can't share lanes and always brag about how they're the best damn person in the pool. It's like, man, I've seen 5-year-olds with a better breast stroke.” (Another way to get on a guard’s bad side: sitting over a lane and dangling your legs in.)

6. THEY’RE NOT ABOVE PEEING IN THE POOL.

It’s a testament to how potent the chemicals are in pools that some lifeguards offering swim lessons don’t mind relieving themselves when nature calls and they don’t feel like getting out. “I know plenty of swim instructors who will relieve themselves in the pool because they don't have much time between lessons and they might be stuck in the water several hours,” Marek says. “One of my former coworkers, and a good friend, has always said that there are two kinds of people in the world. Those that pee in the pool, and those that deny it."

7. IT'S HARD TO PREDICT WHEN TROUBLE WILL STRIKE.

While some lifeguards subscribe to a 15-minute rule—most questionable swimmers are going to get themselves into trouble within 15 minutes of entering the water—Paul cautions that there are always exceptions. “If you're a weak enough swimmer that you would have a problem, you're going to have that problem pretty quickly,” he says. “Though that is only most of the time. Some people get tired and get into trouble later on and some people have heart attacks halfway through their swim. You've got to be ready for anything.”

8. NOSEBLEEDS ARE COMMON.

Irritated nasal passages can be a problem at pools, which means that lifeguards are frequently charged with handling biohazards on or near the deck. “We see a lot of nosebleeds,” Darrell says. “We cover the areas with signage. Hopefully the patron has found a guard quickly if we didn't see it and hasn't left a 50-foot trail of blood on the deck. We then spray the blood with a disinfectant solution designed to kill blood-borne pathogens, wait 10 minutes, then hose directly with water.”

9. THERE’S A PROTOCOL FOR POOP.

It’s the emergency every lifeguard dreads: a fecal deposit in a pool full of swimmers. When that happens, it’s time to “shock” the pool by turning it into a chemical bath. According to Darrell, who considers himself a “poop whisperer,” solids come out first. “Dispersed poop? Everyone out. Scoop and vacuum. The pool is closed for a minimum of eight hours as we now have to chemically burn the water. [That means] basically bringing the chlorine levels up to where even cockroaches would die.” Vomit is slightly less dire: the pool is closed for 30 minutes while the chlorine goes to work.

10. A CROWDED POOL CAN BE SAFER.

The more patrons in the water, the harder it might be for a lifeguard to keep track of everyone. But, Marek says, having too few people can be just as much of a problem. “Crowded pools have the benefit of holding your attention better. If you've got two patrons in the water, it's easy to get bored and zone out."

11. ARM BANDS REALLY ANNOY THEM.

Those inflatable arm bands worn by children? Lifeguards hate them. “They may pop, which would probably be unusual, or they may leak slowly,” Darrell says. “But that's not the real danger. Although they will keep a small child afloat, this is assuming the child has the strength to keep their arms down in order to keep their head above water.”

12. THEY DOUBLE AS JANITORS.

At Paul’s private pool, lifeguards are expected to perform tasks that would usually be reserved for a maintenance crew. “Cleaning is a part of the job,” he says. “Many pools don't have janitors so the bulk of making sure the pool looks presentable is up to the lifeguards.” They’ll even set up tables for parties and clean the bathrooms.

13. THEY HAVE STRATEGIES TO KEEP FROM ZONING OUT.

Guards have all kinds of tricks for not letting their attention wander from swimmers: they keep their shoulders square with the pool, they count how many times a song plays on the radio, and they rotate positions every 15 minutes. “A wandering mind is a dangerous thing to have while actively guarding,” Darrell says. “I count patrons. I go through scenarios in my mind.” Cell phones are usually prohibited: getting caught with one can be grounds for termination.

14. POOL NOODLES ARE THE BANE OF THEIR EXISTENCE.

While people are welcome to bring their own noodles to public pools, Darrell prefers they didn’t. Instead of being used as flotation aids, they wind up getting used as chew toys. “They end up with bite marks and chunks ripped out of them,” he says. “I often wish we could purchase noodles made out of foam that tastes like something rotten to discourage this.” Darrell will not directly seize a noodle from a tiny guest, but if he happens to see one abandoned, he will grab it. And he will not be sorry.

15. THEY’RE NOT BABYSITTERS.

“I think my single biggest peeve when it comes to guarding is parents who assume that we are there to babysit their children for them,” Marek says. “Nothing could be further from the truth. Lifeguards are there to supervise and ensure a safe, and hopefully fun, environment for all. It's incredibly selfish and irresponsible to assume that we are there to watch your one child when we've got hundreds of other people to keep track of. We are there to mitigate risk and respond if something does happen, not to babysit.”

All images courtesy of iStock.

This story originally ran in 2016.

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