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12 Secrets of FedEx Delivery Drivers

Chris Hondros/Getty Images
Chris Hondros/Getty Images

They carry little package scanners that look like Star Trek tricorders. They can deliver to literally any street address in the United States. And with an average of 13 million packages delivered daily—many of them containing consumer merchandise—they beat the brakes off Santa’s productivity. They’re FedEx drivers, a smart and efficient fleet of employees who represent the final step in getting your goods right to your doorstep.

With the company’s 160,000 vehicles experiencing peak volume in time for the holidays, Mental Floss asked several drivers about some of the lesser-known facts surrounding their job. Read on to find out why they’re sometimes followed, why they hide packages, and what happens when they have to pee while on the clock.

1. NOT ALL FEDEX DRIVERS ACTUALLY WORK FOR FEDEX.


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Surprised? So were we. According to Ian, a former driver in Ohio, FedEx Express and FedEx Ground are actually two separate entities. “Most of the routes for Ground are contracted out to save money,” he says. “People can purchase the routes [from FedEx] and then hire their own drivers.” While that shouldn’t affect the consumer all that much, Ian says that he sometimes encountered people who were upset that, as an Express employee, he couldn’t pick up Ground packages. Ground drivers also tend to handle the larger, heavier items that aren’t being sent overnight. “Express can be more business and paperwork,” he says.

Another key difference: FedEx Express drivers often get sleek Mercedes Sprinter vans, while Ground has to settle for whatever their contractor wants them to use. Ian drove for both, but when he was a Ground driver, “I didn’t have any heat or air conditioning. In winter, it was like driving a giant freezer.”

2. THEY’RE NOT ALLOWED TO HAVE CELL PHONES IN THE TRUCK.

Although Express trucks are fancy, they’re not loaded with GPS or other high-tech distractions. According to Tony, an Express driver based in Georgia, the company frowns on having electronic devices of any kind in the cab. “None of the trucks even have radios,” he says. “You’re supposed to leave your phone in the back with the packages.” Headphones and earbuds are also prohibited, although Tony says some drivers use a wireless Bluetooth speaker up front to stream music from their phone in the back. For directions, drivers use map books—but most know their route well enough to not need the help.

3. THEY CAN EARN BONUSES FOR NOT SMASHING YOUR STUFF.

A FedEx driver carries a package
Justin Sullivan/Getty Images

Despite the occasional security camera footage of FedEx and UPS drivers tossing packages over fences or otherwise trying their best to use boxes as footballs, the reality is that drivers have no desire to mishandle your goods—just the opposite. "If a driver does throw packages [or] break stuff he'll be cut very quickly,” says James, a Ground driver from Washington. “My contractor has a bonus every month. It’s like $50 to $100 for doing good. It’s an equation [based] on how many mis-deliveries and late pickups I have. If I come clean with nothing wrong for the month, I get the full bonus.”

4. THEY CAN TELL WHEN YOU’RE SHIPPING SOMETHING VALUABLE.

People tend to try and cloak more valuable shipments by using a little misdirection: Ian says he’s seen a number of packages sent along in diaper boxes to throw people off the value of their contents. “They can weigh something like 80 pounds, or as little as five ounces, but it's never actual diapers,” he says. He can also tell if people are shipping ammo—it rattles—or blood, but the latter is a bit of a cheat: Biohazards are clearly marked (or should be). "And no one wants to spill them."

5. THEY MAY NOT LEAVE A PACKAGE BEHIND IF THE NEIGHBORHOOD SEEMS SKETCHY.

A FedEx driver stacks packages
Justin Sullivan/Getty Images

For packages where the sender doesn’t require a signature, FedEx employees are left to use their own discretion on whether to leave a package unattended or reserve delivery for another day. If the address or neighborhood seems run down or otherwise at a higher risk of theft, they may opt for the latter. If not, they’ll do their best to make the delivery discreet. “I go out of my way to keep packages secure and out of sight from the public,” James says. “For instance, many houses have pillars, so I try to conceal the package behind them so it’s hard to see from the street.”

6. THEY WISH YOU’D PUT UP A HOUSE NUMBER.

One of the top reasons your package might be delayed? Because the driver doesn’t know which house is yours. “People are bad about not putting numbers on their house,” Tony says. “I’ll wind up driving up and down the road, trying to figure out which house I need or which entrance to use.”

7. THEY CAN USUALLY TELL IF YOU’RE TRYING TO SHIP DRUGS.

A drug dealer counts his profits from mailing drugs via FedEx
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While FedEx sorting facilities get visits from DEA agents and their drug-sniffing canines, Ian says that drivers can often tell when someone is trying to make them inadvertent drug couriers. “People will wrap packages of weed in tons of duct tape or use some kind of fragrance to mask the smell,” he says. “It’s all a giveaway.” Sometimes, agents will let the drivers deliver the package so recipients can get delivered to a jail cell.

8. THE HOLIDAY SEASON MEANS A LOT OF PACKAGE FRAUD.

Package volume obviously goes up during the holidays, but Tony says that there’s also an increase in items bought using someone’s stolen identity. “People will order something, maybe thousands of dollars’ worth of leather jackets, and then say they’ll pick it up at the sorting facility,” he says. “That way, they can avoid having it delivered to the address on file with the [stolen] card.” But there’s a wrinkle: FedEx is often so efficient during this time of the year that items they expect to arrive in three days might get there in two. “Then you get people calling up asking who ordered all these jackets.”

9. DELIVERY NOT ON TIME? BLAME YOUR DOG.

A dog looks up at a photographer
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Dogs and delivery people have a rich, occasionally bloody history. If you have a time-sensitive delivery coming, you may want to rethink letting your canine roam the front yard. “Some dog owners don’t seem to understand that if your dog is roaming loose I won’t try and get into your property,” James says. “I know some drivers who know specific dogs and refuse to leave their trucks if the dog is there. If the dog walks up to me I'll pet him and leave the package. But if he gets hostile ... I'll try again the next day.”

10. THEY SOMETIMES GET FOLLOWED.

When driving, Ian would sometimes notice a tail behind him. That’s because some thieves have been known to follow delivery drivers and scoop up packages as they’re being dropped off. “We were taught to keep an eye out for familiar vehicles following us,” he says. “They knew people weren’t at home during the day, would wait until we were around the corner, and then pick up the package.” If you’re ordering something expensive like a TV, this is a good reason to request a signature. “It blows my mind how many people wouldn’t bother paying the extra $2.50 to make the signature required.”

11. THEY WISH YOU'D STOP RE-USING BOXES.

A FedEx delivery box is pictured
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When Tony sees packages arrive from freight trucks looking like they’ve been beaten with baseball bats, chances are it’s due in part because the shipper has re-used a box too often. The weakened cardboard is giving out, forcing employees to label it damaged upon arrival and hope nothing is broken. “We never want to deliver something broken,” he says. “Sometimes we’ll repackage it.”

12. WHEN THEY GOTTA GO, THEY GOTTA GO.

Drivers don’t usually have set shifts. Instead, their day ends when all packages have been delivered, so being efficient with their time is important. When it comes to needing the bathroom, some drivers opt for a detour—others don’t. “I'll take the five minutes and go to a gas station to [pee],” James says. “If I need to go number two I'll go in an apartment building that I know. But I've [gone riding] with drivers who have a big jug in their truck, that they [pee] in. Its gross but understandable.”

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9 Behind-the-Scenes Secrets of Hollywood Body Doubles
Hugh Jackman and his Real Steel body double, Taris Tyler
Hugh Jackman and his Real Steel body double, Taris Tyler
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When you see the back of an actor’s head in a movie, it may not be the actor you think it is. In addition to stunt performers, most movies employ body doubles (or photo doubles) with a passing resemblance to the principal actors. While some body doubles are brought on set for specific skills—like helping an actor pass as a professional athlete—the job can often involve just being a body, whether that means being nude on camera, having photogenic hands, or appearing in place of actors who can’t be on set for some reason. Here are nine secrets of the job:

1. THEY MIGHT ONLY BE MODELING ONE BODY PART.

Body double Danielle Sepulveres has played the hands of other actors in plenty of roles in her career, on TV and in beauty commercials featuring close-up shots of her holding moisturizer or makeup. She’s drizzled dressing on salad in place of Brooke Shields. She regularly slides files across tables, makes lists, and pours wine in the place of actresses on The Good Wife. (She has also played Jill Flint's butt on the show.) “I knew only glimpses of my hands might make it into a shot, or part of my shoulder along with a wisp of hair,” she wrote of one of her jobs in Good Housekeeping in 2016. But she overheard the director complaining that her wrists looked “vastly different” than those of the principal actress in the movie, 2015’s Mania Days. “Luckily, I didn't get fired in spite of my wrists, but I wouldn't have been surprised had it happened.”

2. THEY’RE NOT JUST THERE TO SHOW THEIR BUTTS.

Yes, body doubles are often brought in if an actor doesn’t want to bare it all on camera. But they are hired for other reasons, too. For one thing, union rules mandate the actors get 12 hours off between when they leave set for the day and their next call time, so if the shoots are running long, the crew might employ someone else to stand in. Other times, it's a matter of particular talents. Most actors may be able to sing, dance, and cry on camera, but few also have the athletic skills to allow them to pass as a sports legend. In Battle of the Sexes (2017), Emma Stone plays Billie Jean King, one of the best tennis players of all time. To realistically represent King’s skills on the court, the movie makers brought in tennis doubles to play in place of Stone and her co-star, Steve Carell. Stone’s double was chosen for her playing style, which resembled King’s, and worked with King on-set to perfect her imitation. The effort was, according to The Wall Street Journal, a huge success. “Not only is the tennis believable, it’s a meticulous representation of the type of tennis played in that era: serve and volley, chipping and charging to the net, touch volleys and soft hands.”

3. ACTORS CAN GET TOUCHY ABOUT WHO PLAYS THEM.

When you are tasked with choosing a celebrity doppelgänger, you’ve got to keep egos in mind. “The choice reflects on the principal actor,” DeeDee Ricketts, the casting director for Titanic, told Vanity Fair in 2016. “We have to take into consideration that they can’t be too thin, or more beautiful, or too heavy, or too old, or else the principal actor will think, That’s how they see me?” Actors often get to give input on who will be their double, and sometimes have final approval rights written into their contracts. When she was being considered for the job of Janet Leigh's body double in Psycho's iconic shower scene, model and Playboy covergirl Marli Renfro had to strip down for both Alfred Hitchcock and Leigh herself so that they could make sure her body looked enough like Leigh's, as Renfro recently revealed at a Brooklyn screening of the documentary 78/52: Hitchcock's Shower Scene. In the case of nude scenes, actors might even have final approval on what physical moves their doubles are allowed to make.

4. THEY MIGHT NEVER MEET THEIR DOUBLE ...

If you’re working as an actor’s double, by definition, you’re not going to have scenes with them, and so some body doubles never meet the stars they’re pretending to be. Danish actor Elvira Friis, who worked as a body double for Charlotte Gainsbourg (and her character’s younger self, played by Stacy Martin) during the racier scenes of Lars von Trier’s Nymphomaniac (2013), never met the actor. “The closest I got to Charlotte Gainsbourg was that I was wearing her dress,” Friis told The Wall Street Journal.

5. OR THEY MIGHT SPEND A LOT OF TIME WITH THE PEOPLE THEY'RE PORTRAYING.

But how much time an actor spends with their doppelgänger really depends on the role. Some actors spend plenty of time with their doubles on set helping them get into the role. In What Happened to Monday (2017), Noomi Rapace plays the roles of seven identical sisters, making body doubles a necessity on set. Rapace helped direct her doubles during filming, “as they needed to know how the star would play the scene for each character so that it would sync up when she performed the part herself,” according to The Hollywood Reporter. Game of Thrones star Lena Headey (who plays Cersei) worked closely with her double Rebecca Van Cleave for a nude scene in the show’s fifth season finale. Headey walked Van Cleave through her character’s thinking and movements for each shot. Then, Headey did the same performance herself, wearing a beige dress that could later be edited out. In the final product, Headey’s facial expressions were merged with Van Cleave’s nude body.

6. THEY DON’T ALWAYS LOOK EXACTLY LIKE THEIR COUNTERPARTS.

Because body doubles are often only seen from the back or side, they may not look quite as much like their acting counterpart as you’d think. Brett Baker, who worked as Leonardo DiCaprio’s body double for Titanic, is several inches shorter than DiCaprio and seven years older. From the front, you wouldn’t peg him as a Jack Dawson lookalike. But with the same clothes and haircut, shot from above and behind, he passed easily as DiCaprio. Once Leo’s closeups were done, according to Vanity Fair, Baker was often brought in to stand opposite Kate Winslet as she played through her half of the scene. In some cases, he didn’t make it into the final shot at all, but still had to be on set for those 14-hour days.

7. THESE DAYS, THEY GET A BOOST FROM CGI.

With the help of technology, filmmakers can put their leading actor’s face on a body double’s torso, so they don’t have to limit their body doubles to just back-of-the-head or partial shots. This allows them to seamlessly meld both the main actor and the body double’s performances in post-production. That can allow directors to get exactly the scene they want in shows like Orphan Black, which features Tatiana Maslany playing multiple roles, or in cases where actors don't want to get totally naked on-camera. In rare cases, it can also be used to bring actors back from the dead. When Paul Walker died in a car crash midway through filming Furious 7 (2015), the filmmakers used his brothers and another actor as body doubles, superimposing computer-generated images of Walker’s face on their performances. Around 260 shots featuring Walker’s doubles appeared in the final cut.

8. IF AN ACTOR CAN’T ALTER THEIR WEIGHT FOR A ROLE, A BODY DOUBLE CAN FILL IN.

When Matt Damon was filming The Martian (2015), he wanted to lose 30 to 40 pounds to portray astronaut Mark Watney after he had been surviving on meager rations for years. But the filming schedule made that impossible, so a body double had to be brought in for some shots. “I was going to lose a bunch of weight in the third act of the movie, then put the weight back on,” Damon told Maclean’s. However, as the schedule shook out, they filmed the NASA interiors in Hungary, then immediately went to Jordan, which doubled as the Red Planet for the film’s purposes, and shot all the exterior shots from the beginning, middle, and end of the movie, with no time for Damon to lose a significant amount of weight. The skinny body double isn’t on screen for long. “It was, like, two shots,” Damon describes. (Still, fans noticed.)

9. SOMETIMES THEY NEVER MAKE IT IN FRONT OF THE CAMERA AT ALL.

When it comes to nude scenes, sometimes body doubles are hired but never used. Veteran body double Laura Grady was cast as Robin Wright’s lookalike for State of Play (2009), but didn’t shoot a single scene. “I just sat in my trailer, ready to go, and then at the end, [Wright] decided to do her own scenes,” Grady told Vulture in 2014. “That happens sometimes. Sometimes they just get a body double because they think they might need one, and then all of a sudden the actress is comfortable and she’s like, ‘No, I’ll just do it.’ Or they change a scene and they don’t make it as risqué.” Don’t worry, though—the double still gets paid.

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9 Secrets of Whole Foods Employees
David McNew/Getty Images
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With 474 stores across the United States, Canada, and the United Kingdom, Whole Foods has cornered the market on organic, high-end groceries. And while the company is currently undergoing changes (such as lowering prices on many items) due to Amazon’s recent acquisition, we got the 411 on what it’s like to work there now. Here’s an inside look at how employees feel about the store’s high prices, why they can’t do much about shoplifters, and what they really do with damaged fruit.

1. THEY HAVE MIXED FEELINGS ABOUT THE STORE’S PRICES.

Many items at Whole Foods cost more than at other grocery stores, and the company’s “whole paycheck” nickname has some truth to it. While some team members defend the store’s notoriously high prices, others admit that they can’t afford to shop there. As Whole Foods Culinary Content Editor Molly Siegler explains to PopSugar, the store has high standards. “We have a whole team that’s dedicated to using science and really heavy research to figure out what can and can't be in our stores,” she says. “At a minimum, we have no artificial colors, no artificial preservatives, no artificial sweeteners, and no hydrogenated fats. Every single thing in our stores meets those standards, and often people don't realize that.” Whole Foods also lets customers sample anything before they buy it, return anything for a refund or store credit, and use coupons to lower their grocery bill.

On the other hand, some employees admit that Whole Foods makes high margins on candy (such as fancy marshmallows) and Whole Body products, the section of the store that contains vitamins, supplements, organic makeup, and skincare. “A lot of the things we sell—there’s no way I could buy [them],” an anonymous Whole Foods employee who works at a store in Southern California tells Mental Floss.

2. THEY MIGHT PUT DAMAGED PRODUCE IN YOUR SMOOTHIES.

Whole Foods worker stocking vegetables
JEFF HAYNES/AFP/Getty Images

The juice and smoothie bar at Whole Foods may look like it offers a tantalizing mix of fresh fruit and pristine vegetables, but the reality might be less than picture-perfect. Employees at some stores reportedly put old fruit and spinach into green smoothies, while others use bruised and damaged apples to make discounted apple juice. Similarly, some stores may put lettuce, tomato, onions, or mixed greens that haven't sold yet (and will go bad in a day or two) in the salad bar.

3. THEY WISH YOU WOULDN’T USE THEM AS YOUR DOCTOR.

Whole Foods’ commitment to health and high-quality products means that some customers treat their visits to the grocery store more like visits to a doctor, pharmacist, or holistic nutritionist. Although employees in the Whole Body department can help you find vitamins and supplements, they can't diagnose you or suggest treatment plans. “I cringe to think about how much money people dump into trying to solve their problems by taking the advice of the perfect-looking community college student in the body and vitamin aisle when what they need is treatment by a medical doctor,” writes a former Whole Foods employee on Gawker.

4. THEY DON’T ACTUALLY MAKE ALL THEIR PREPARED FOOD IN-HOUSE.

people in line at Whole Foods
TIMOTHY A. CLARY/AFP/Getty Images

You might assume that employees in each store’s kitchen bake or cook the items you see in the prepared foods section. But that warm loaf of bread, bowl of quinoa salad, or slice of tiramisu that tempts you at lunchtime might not be made in-house. Depending on the location and size of the Whole Foods, some items that appear to be freshly cooked are not. Most bread, for example, is shipped frozen to each store and then baked in an oven. (Bigger stores are more likely to have a full-service kitchen.)

“Little to nothing is actually made from scratch in the Whole Foods bakeries each day,” a former Whole Foods chef writes on her blog. “In the South region, Whole Foods has a huge mass-production kitchen in Alpharetta, GA. If you shop at any Whole Foods in the South and get food off of the hot bar, off of the soup bar, out of the deli case or in pre-packaged containers in the sandwich cooler or refrigerated prepared foods wall, there’s a good chance that your food was actually made in that kitchen in Alpharetta.”

5. THEY LAUGH ABOUT THE “ASPARAGUS WATER” INCIDENT.

A selection of asparagus stalks on wood
iStock

In 2015, some stores notoriously sold asparagus water—a bottle of water with three stalks of asparagus in it—for $6. Customers expressed their outrage on social media, poking fun at the product’s cost and silliness. Whole Foods soon removed the water from shelves, claiming it was a mistake, but the blunder lives on. Asked on Reddit if asparagus water is delicious, a Reddit user named wfmworker replied in the affirmative. “Honestly though, that whole situation didn't even shock me. WF sells some weird stuff.” In 2016, the store removed another $6 item—pre-peeled oranges in plastic containers—after Twitter users mocked the product’s pointlessness and damage to the environment.

6. THEY KNOW HOW TO HACK THE SALAD BAR.

An array of vegetables at a salad bar
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With an assortment of veggies, protein, nuts, and dressings, the salad bar at Whole Foods can be overwhelming, and it’s easy to pay a lot for a small container of food. But because items from the salad bar are priced according to weight, Whole Foods employees have some smart strategies on how to hack it. Some of their tips? Avoid heavier vegetables (like dense cauliflower or broccoli), skip beans, and use less dressing. According to a former Whole Foods Team Member who goes by psh_1_psh_2 on Reddit, you can also use the salad bar to save money on nuts. “The nuts on the salad bar are way less expensive than the nuts in bulk. You could theoretically just fill up your whole salad container with pecans or walnuts and save at least $2/lb,” he says.

7. THEY DEAL WITH SOME CRAZIES.

Whole Foods employees acknowledge that their customer base is unique. In general, the shoppers have a high disposable income, heightened interest in animal welfare, and a desire to support environmentally sustainable farming and fishing practices. But according to employees, it’s not uncommon to encounter customers who are demanding, entitled, or simply overshare their strange beliefs.

“In many cases, these customers have been privileged—financially and often otherwise—all their lives, which means many of them have massive entitlement complexes. It’s kind of hilarious to observe a building full of people who all believe that the world revolves around them,” says the former Whole Foods chef.

A former Whole Foods manager in California tells Thrillist that some customers discussed conspiracy theories with him. “I was so used to crazy people coming in that it became the norm. I had conversations with customers about chemtrails at a freaking grocery store. I had people go off on religious rants about Jews to me—and I'm Jewish, by the way,” he says. “People talk and run their mouths a lot and get too comfortable.”

8. THEY GO THE EXTRA MILE FOR THEIR CUSTOMERS.

Whole Foods employee at sample station with customer
Joe Kohen/Getty Images for Function Drinks

It’s no secret that the store’s items can be pricey, so Whole Foods employees put extra effort into making their customers happy. “I can say as a decorator in the bakery that we give extra time for free to cakes for really nice customers,” says psh_1_psh_2. Customers who smile and engage in small talk can brighten an employee’s day, transforming the experience of bagging groceries from a mundane task into an enjoyable one. Kailee Ver Valin, who has worked as a Team Member for over a year at a Whole Foods in North Carolina, explains that most customers respond positively to her friendliness. “The customers are thankful and friendly. I love talking to people,” she tells Mental Floss.

Additionally, the store’s butchers will debone animals, and sometimes season the meat, all for free. “A lot of people do that in our offices for lunch, or it's a really easy thing to do right before you head home for dinner. And it's not just salt and pepper—there's interesting rubs and spice mixes,” Siegler says.

9. THEY CAN’T DO MUCH ABOUT SHOPLIFTING.

Most Whole Foods employees have at least one story of customers stealing food. Whether someone eats from the prepared foods section before (or instead of) paying for it or lifts a container of vitamins and then asks for a refund, shoplifting is a big problem. Reddit user Lifeoncloud_9, who works as a supervisor at a Whole Foods in Chicago, explains that the company forbids employees from pursuing or trying to stop shoplifters: “We can get fired for confronting them. Most of the time we have an undercover loss prevention guard on duty. When there isn't, the most we can do is notify the manager on duty and he or she can ban them from the store."

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