12 Secrets of FedEx Delivery Drivers

Chris Hondros/Getty Images
Chris Hondros/Getty Images

They carry little package scanners that look like Star Trek tricorders. They can deliver to literally any street address in the United States. And with an average of 13 million packages delivered daily—many of them containing consumer merchandise—they beat the brakes off Santa’s productivity. They’re FedEx drivers, a smart and efficient fleet of employees who represent the final step in getting your goods right to your doorstep.

With the company’s 160,000 vehicles experiencing peak volume in time for the holidays, Mental Floss asked several drivers about some of the lesser-known facts surrounding their job. Read on to find out why they’re sometimes followed, why they hide packages, and what happens when they have to pee while on the clock.

1. NOT ALL FEDEX DRIVERS ACTUALLY WORK FOR FEDEX.


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Surprised? So were we. According to Ian, a former driver in Ohio, FedEx Express and FedEx Ground are actually two separate entities. “Most of the routes for Ground are contracted out to save money,” he says. “People can purchase the routes [from FedEx] and then hire their own drivers.” While that shouldn’t affect the consumer all that much, Ian says that he sometimes encountered people who were upset that, as an Express employee, he couldn’t pick up Ground packages. Ground drivers also tend to handle the larger, heavier items that aren’t being sent overnight. “Express can be more business and paperwork,” he says.

Another key difference: FedEx Express drivers often get sleek Mercedes Sprinter vans, while Ground has to settle for whatever their contractor wants them to use. Ian drove for both, but when he was a Ground driver, “I didn’t have any heat or air conditioning. In winter, it was like driving a giant freezer.”

2. THEY’RE NOT ALLOWED TO HAVE CELL PHONES IN THE TRUCK.

Although Express trucks are fancy, they’re not loaded with GPS or other high-tech distractions. According to Tony, an Express driver based in Georgia, the company frowns on having electronic devices of any kind in the cab. “None of the trucks even have radios,” he says. “You’re supposed to leave your phone in the back with the packages.” Headphones and earbuds are also prohibited, although Tony says some drivers use a wireless Bluetooth speaker up front to stream music from their phone in the back. For directions, drivers use map books—but most know their route well enough to not need the help.

3. THEY CAN EARN BONUSES FOR NOT SMASHING YOUR STUFF.

A FedEx driver carries a package
Justin Sullivan/Getty Images

Despite the occasional security camera footage of FedEx and UPS drivers tossing packages over fences or otherwise trying their best to use boxes as footballs, the reality is that drivers have no desire to mishandle your goods—just the opposite. "If a driver does throw packages [or] break stuff he'll be cut very quickly,” says James, a Ground driver from Washington. “My contractor has a bonus every month. It’s like $50 to $100 for doing good. It’s an equation [based] on how many mis-deliveries and late pickups I have. If I come clean with nothing wrong for the month, I get the full bonus.”

4. THEY CAN TELL WHEN YOU’RE SHIPPING SOMETHING VALUABLE.

People tend to try and cloak more valuable shipments by using a little misdirection: Ian says he’s seen a number of packages sent along in diaper boxes to throw people off the value of their contents. “They can weigh something like 80 pounds, or as little as five ounces, but it's never actual diapers,” he says. He can also tell if people are shipping ammo—it rattles—or blood, but the latter is a bit of a cheat: Biohazards are clearly marked (or should be). "And no one wants to spill them."

5. THEY MAY NOT LEAVE A PACKAGE BEHIND IF THE NEIGHBORHOOD SEEMS SKETCHY.

A FedEx driver stacks packages
Justin Sullivan/Getty Images

For packages where the sender doesn’t require a signature, FedEx employees are left to use their own discretion on whether to leave a package unattended or reserve delivery for another day. If the address or neighborhood seems run down or otherwise at a higher risk of theft, they may opt for the latter. If not, they’ll do their best to make the delivery discreet. “I go out of my way to keep packages secure and out of sight from the public,” James says. “For instance, many houses have pillars, so I try to conceal the package behind them so it’s hard to see from the street.”

6. THEY WISH YOU’D PUT UP A HOUSE NUMBER.

One of the top reasons your package might be delayed? Because the driver doesn’t know which house is yours. “People are bad about not putting numbers on their house,” Tony says. “I’ll wind up driving up and down the road, trying to figure out which house I need or which entrance to use.”

7. THEY CAN USUALLY TELL IF YOU’RE TRYING TO SHIP DRUGS.

A drug dealer counts his profits from mailing drugs via FedEx
iStock

While FedEx sorting facilities get visits from DEA agents and their drug-sniffing canines, Ian says that drivers can often tell when someone is trying to make them inadvertent drug couriers. “People will wrap packages of weed in tons of duct tape or use some kind of fragrance to mask the smell,” he says. “It’s all a giveaway.” Sometimes, agents will let the drivers deliver the package so recipients can get delivered to a jail cell.

8. THE HOLIDAY SEASON MEANS A LOT OF PACKAGE FRAUD.

Package volume obviously goes up during the holidays, but Tony says that there’s also an increase in items bought using someone’s stolen identity. “People will order something, maybe thousands of dollars’ worth of leather jackets, and then say they’ll pick it up at the sorting facility,” he says. “That way, they can avoid having it delivered to the address on file with the [stolen] card.” But there’s a wrinkle: FedEx is often so efficient during this time of the year that items they expect to arrive in three days might get there in two. “Then you get people calling up asking who ordered all these jackets.”

9. DELIVERY NOT ON TIME? BLAME YOUR DOG.

A dog looks up at a photographer
iStock

Dogs and delivery people have a rich, occasionally bloody history. If you have a time-sensitive delivery coming, you may want to rethink letting your canine roam the front yard. “Some dog owners don’t seem to understand that if your dog is roaming loose I won’t try and get into your property,” James says. “I know some drivers who know specific dogs and refuse to leave their trucks if the dog is there. If the dog walks up to me I'll pet him and leave the package. But if he gets hostile ... I'll try again the next day.”

10. THEY SOMETIMES GET FOLLOWED.

When driving, Ian would sometimes notice a tail behind him. That’s because some thieves have been known to follow delivery drivers and scoop up packages as they’re being dropped off. “We were taught to keep an eye out for familiar vehicles following us,” he says. “They knew people weren’t at home during the day, would wait until we were around the corner, and then pick up the package.” If you’re ordering something expensive like a TV, this is a good reason to request a signature. “It blows my mind how many people wouldn’t bother paying the extra $2.50 to make the signature required.”

11. THEY WISH YOU'D STOP RE-USING BOXES.

A FedEx delivery box is pictured
iStock

When Tony sees packages arrive from freight trucks looking like they’ve been beaten with baseball bats, chances are it’s due in part because the shipper has re-used a box too often. The weakened cardboard is giving out, forcing employees to label it damaged upon arrival and hope nothing is broken. “We never want to deliver something broken,” he says. “Sometimes we’ll repackage it.”

12. WHEN THEY GOTTA GO, THEY GOTTA GO.

Drivers don’t usually have set shifts. Instead, their day ends when all packages have been delivered, so being efficient with their time is important. When it comes to needing the bathroom, some drivers opt for a detour—others don’t. “I'll take the five minutes and go to a gas station to [pee],” James says. “If I need to go number two I'll go in an apartment building that I know. But I've [gone riding] with drivers who have a big jug in their truck, that they [pee] in. Its gross but understandable.”

14 Secrets of Cruise Ship Workers

iStock/Remus Kotsell
iStock/Remus Kotsell

From an outsider’s perspective, working on a cruise ship might seem like a dream job. What could be more glamorous than getting paid to travel the world by sea, without having to pay for housing or food? But as with many “dream” jobs, there are a few significant downsides to consider before you fill out an application. We spoke to a few cruise ship employees about what it’s like to live and work on a floating hotel.

1. Americans are the worst cruise workers.

On most large cruise liners, the majority of staff and crew are not American. “On any given contract, you’re working with about 64 nationalities,” says Kat, who spent three years working for a major cruise line. There are a number of possible drivers behind this statistic, but one is that cruise ship employees work really long hours and almost never get a day off, which isn’t particularly appealing to Americans used to a 40-hour workweek and relaxing on weekends. “On my worst contract, I was working close to 300 hours a month,” Kat says. “Yeah, you might be in beautiful places, but you’re so tired sometimes you don’t even want to go out and explore. A lot of times they won’t even hire Americans because the rate of people quitting is so high.”

Americans are also more expensive to employ, even if they do the same work as their counterparts from developing countries. Sam, who worked on Princess Cruises for two years, says her monthly salary of $1100 was higher than that of her Filipino boss. According to Sam, the official reason the ship gave was that the dollar is worth more to people from developing countries than it is to Americans.

2. Cruise ship workers are trained for pirate attacks.

It’s rare for pirates to take on a massive cruise ship, but it can happen, and if it does, the crew is prepared. Nolan, who worked for both Princess Cruises and Oceania Cruises, says he was trained to get all guests away from windows and spray the intruders with giant water cannons.

“Our ship can totally outrun their little dinghies,” he says. “We could spray them with water and they’d be helpless.” Other ships may be equipped with Long Range Acoustic Devices that emit loud, painful noises to deter attacks. That’s how a luxury cruise liner escaped a pirate attack off the coast of Africa in 2005.

3. Want to lose weight? Work on a cruise liner.

While passengers are feasting on steak and scrumptious seafood, the staff and crew aren’t so lucky. “Imagine eating at your high-school cafeteria three meals a day, seven days a week for a year,” writes one former cruise ship worker on Reddit. Kat recalls strange offerings like goat foot stew. The unappetizing food, combined with the many hours spent running the length of the ship, often mean crew members lose a significant amount of weight during their time at sea. “I would lose about 10 to 12 pounds per contract,” Kat says.

Gavin, who worked as a waiter for a major cruise line, said the crew would occasionally get treated to whatever leftovers remained from the passenger buffet, but “it would disappear so fast.”

4. Crew members sometimes mess with passengers.

Life at sea can get a bit monotonous. “It got mundane really fast,” writes one former worker on Reddit. “It was basically the same comedy of errors each day of the week, with a different ‘cast’ of passengers each week.”

Some crew members shake things up by getting a rise out of passengers in the form of good old practical jokes. According to another former crew member, “a favorite was while in a passenger area say to another crew member, loud enough to be heard by passengers, ‘Meet you in the bowling alley tonight!’” Of course, there wasn’t actually a bowling alley on board. “Then we'd wait for the comment cards to come in: ‘Why do crew get a bowling alley when we don't?’”

5. … and chance are the workers might be drunk.

When they’re not working, employees are probably drinking and partying. “We partied our asses off,” Gavin says. “We joked about how it makes a frat house look like a monastery.” The staff get their own designated watering holes on board, referred to as the crew bars, where the drinks are dirt cheap. “At the passenger bars they were charging like $15 for a drink and we’d go down into the crew bar and you could get a beer or mixed drinks for $1.25,” Sam says.

And what happens when you give copious amounts of cheap alcohol to people who are cooped up together for months at a time? “It seems like a cliche, but everyone was hooking up with each other,” Sam says. “In a lot of the crew areas there were these huge posters about STD prevention.”

The crew is regularly threatened with the possibility of random breathalyzer tests (and drug testing), but even this isn’t always enforced. “There was a strict limit on our ship of no more than .04 blood alcohol content at any time,” Gavin says, “but as long as you didn’t make a fool of yourself, you wouldn’t get randomly breathalyzed, so people would break that rule all the time.”

6. For the crew, hooking up with guests on the cruise is strictly forbidden.

So you spotted a cute crew member on your ship and are thinking of chatting them up? Good luck with that. Having sexual relations with a guest is one of the fastest ways for a crew member to get fired. This is mainly to protect the cruise line from reputation-damaging accusations of abuse. Ship security keeps a close eye on crew members day and night. That doesn’t mean hookups never happen, but if a crew member is caught in the act with a guest, they’re kicked off the ship at the next port.

7. Crew passengers are almost always being watched.

“It is safe to assume if you are outside of your cabin you are probably on camera,” Gavin says. “In the event of any kind of emergency, they could pull security footage at any time.”

8. Passengers have a lot of power over how much the crew gets paid.

At the end of a journey, you might be asked to rate your experience and share any praise or complaints on a comment card. These reviews are taken very seriously and often translate directly into salaries and bonuses for workers. “For most people, their salaries are quite low and they rely on those bonuses,” Kat says. So if you leave a bad review and mention someone by name, you can be sure they’ll feel the impact on their paycheck.

“The very best thing you can do for a crew member is to write a glowing review, mentioning them specifically on your comment card,” says a former cruise worker on Reddit. “Their superior’s superiors take note of that.”

9. Some cruise workers have double lives.

“You get a lot of married people that have their own separate lives on the cruise ship,” Kat says. “I’ve worked with couples that have wives at home and a whole different relationship while they’re on the cruise ship. It’s kind of like a don’t-ask-don’t-tell policy.”

Gavin says one of his fellow employees lived as an out-of-the-closet gay man while on board, but was still closeted on land.

10. They have no idea what’s going on in the world.

“You stop following news and sports and pop culture,” Gavin says. “You’re really kind of isolated out there.” It can be difficult (and expensive) to find an internet connection while at sea, so many ship workers completely lose track of current events while on contract.

11. They speak in code.

Crew members have shorthand codes for everything from fires to medical emergencies, which they can announce over the loudspeaker without alarming passengers.

Code Adam: a child is missing
Code Alpha: there’s a medical emergency
Code Oscar: man overboard
Code Bravo: fire on the ship

12. The cruise ship has many mafias.

But not the kind that will make you an offer you can’t refuse. According to Sam, the crew members on her ship were split into “mafias” based on their country of origin, and each mafia dealt in specific goods. For example, the Indian mafia was in charge of getting good food for the crew parties, she says. Because Sam worked in the youth center, she was tasked with providing art supplies for crew costume parties. “That’s just one of the economies of the ship,” Sam says. “Everyone is always trying to figure out what they can get from another person.”

One former cruise ship worker says the Filipino mafia was known for getting good booze at all hours. “If you wanted anything after hours, they would get it for you! The crew bar would close around 1 or 2. If you wanted to keep drinking, but were out of booze, you would just go to the Filipino mafia and get what you needed. You paid a huge markup obviously, but it was still pretty cool!”

13. There’s a morgue on board.

Roughly 200 people die on cruise ships every year, and cruise lines need some place to store the bodies safely until they get back to shore. As a result, many ships have small morgues on board that can hold five or six bodies. “We definitely had a morgue on board,” one former ship employee told me. “Because the line was for older demographics, we had people die on the ship pretty regularly.”

14. They will leave you behind.

If you leave the ship for an on-land excursion, make sure you get back before departure time. Cruise lines pay massive fines if they overstay their port time, so chances are high the ship will leave without you if you’re running behind. “You’re on your own,” Kat says. “They won’t wait.”

This list first ran in 2016 and was republished in 2019.

14 Things You Might Not Know About Sephora

iStock/RiverNorthPhotography
iStock/RiverNorthPhotography

It’s the store that’s all about that face … and nails, and skin. Makeup mecca Sephora was first born as a perfumery in 1969. French business owner Dominique Mandonnaud wanted to remove fragrances from behind the counter and allow customers to touch, smell, and spritz on the scents. Three-plus decades later, the cosmetics juggernaut—which is currently in the news for shutting down its stores for an hour today (June 5) to host diversity and inclusivity workshops for all of its 16,000 employees—employs the same client-first philosophy. (Did you know you could get a free 15-minute makeup service at any location?) Try on these other facts.

1. BEAUTY IS (SORT OF) IN THE NAME.

The official line is that Sephora originates from the Greek word sephos (which the company claims means "beauty") and the name Zipporah—she was Moses’ exceptionally pretty wife in the Book of Exodus. Not everyone buys this explanation, however, noting that "sephos" is nothing like the ancient Greek word for "beauty" or "beautiful."

2. IT'S A TOURIST DESTINATION.

The exterior of Sephora's Paris flagship
iStock/serts

Approximately 6 million cosmetics-seekers stroll through the company’s Parisian flagship store on the Champs-Élysées every year. That’s almost as many annual visitors as the Eiffel Tower receives.

3. CHANGED YOUR MIND ABOUT A PRODUCT? THAT'S COOL!

Stores will take back makeup—even opened products!—within 60 days of purchase. Employees admit it’s often heartbreaking for them to have to trash barely-used makeup.

4. SHOPPERS CAN SCORE TONS OF PERKS …

Along with complimentary mini makeovers, stores offer a 45-minute session when customers spend $50, and a 90-minute consultation (it includes a makeover and personal shopping session) when they shell out $125. The company’s (free) Beauty Insider program also has its benefits. Signing up means you can attend any beauty class gratis and each dollar you spend nets you a point that you can use towards fun gifts. (In some cases, they’ll even let you go into a negative points balance to score the product.)

The company also tracks your purchases to give you recommendations for other products. (Bridget Dolan, VP of Interactive Media, told Forbes that 80 percent of their transactions “run through our loyalty program.”)  Spending $350 a year catapults you to VIB (Very Important Beauty Insider) status and gains you access to private shopping events and first dibs on new products. Shell out $1,000 annually and you get Rouge Status—that means free two-day shipping on all orders, unlimited in-store makeovers, and invites to chic store events. At one, VIBs got the chance to meet Jennifer Aniston!

5. … AND MORE SAMPLES THAN THEY KNOW WHAT TO DO WITH.

Sephora employees are told that customers shouldn’t leave without new products to try. That means you can get a trial size of just about every product they carry. (Most makeup products can be tested in-store and they’ll pour any liquid product, such as a night cream or fragrance, into a sample-size vial.) The general rule, say employees, is that customers are entitled to three samples each trip. Shopping online? Each purchase comes with a choice of three freebies. And while the store rarely has sales, you can score big at the site’s Beauty Deals section.

6. GETTING A SPECIFIC PRODUCT RECOMMENDATION CAN BE TRICKY.

Employees aren’t allowed to refer shoppers to particular brands. So instead of asking for their favorite lip shade, it’s smarter to ask which lip products perform the best. (Translation: What are other shoppers buying and not returning?)

7. NEED THE PERFECT FOUNDATION? THEY HAVE AN APP FOR THAT.

Okay, well, it’s a device. The handheld Color IQ scans the surface of your skin and then finds the scientifically precise foundation—there are 1,500 options—for your visage. To create the library, the Pantone Color Institute researched and mapped out 110 different skin tones.  

8. THEY HAVE THEIR OWN LANGUAGE.

Women shop for makeup at Sephora
iStock/wdstock

Each store is divided into three distinct “worlds”: fragrance, skincare and color. In a 2008 interview with Jezebel, one employee spilled on the lingo. The sales floor is known as the “stage” (which makes everything else “backstage”), employees are called “cast members,” and managers are dubbed “directors.” As for the required all-black outfits, they’re not uniforms, they’re “costumes.”

9. EMPLOYEES REALLY ARE BEAUTY EXPERTS …

Some cast members undergo a month of intensive, all-day training at the company’s beauty school, Science of Sephora. There, according to the company’s website, they learn about “skin physiology, the history of makeup, application techniques, the science of creating fragrances, and most importantly, how to interact with Sephora’s diverse clientele.”

10. … AND THEIR MEDICINE CABINETS ARE STOCKED.

A woman stands in front of a makeup display in Sephora
iStock/arinahabich

Employees have said working at Sephora means constantly receiving new products from companies to try out. A particularly good sales day can also net a salesperson a “gratis ticket” from their manager. Plus, there’s the 20 percent employee discount that jumps up to 30 percent during the holiday season.

11. LOOKING GOOD IS A REQUIREMENT.

Part of the employee handbook: thou shall embrace eyeliner. Cast members are told to wear a certain amount of makeup while working.

12. THEY'RE WARY OF RESALE.

One cast member says they limit people from buying more than six identical items (unless they offer a good reason, such as bridal party gifts). Explains the employee, “This is to discourage people reselling our products at their own establishments.”

13. UNPOPULAR PRODUCTS USUALLY GET THE BOOT.

Stores keep lists of the products that get returned most often, and the products that don’t work are phased out over time. While it's hard to nail down an official list of frequently-returned goods, individual employees will occasionally open up about the company's most loathed and/or most misunderstood makeup.

14. SEPHORA'S APPEAL IS WIDE.

Susan Sontag at an event in Weimar, Germany in 2002
Susan Sontag
JENS-ULRICH KOCH/AFP/Getty Images

In 2014, the L.A. Review of Books dug through the contents of a Power Mac G4 once owned by Susan Sontag and discovered the famed author was on Sephora’s Beauty Insider mailing list.

A version of this article first ran in 2015. It was updated in 2019.

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