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Typecast: Mavis Beacon, The Typing Teacher Who Never Was, Is Turning 30

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When Software Toolworks co-founder Joe Abrams went to the software convention Comdex in early 1988, he was greeted by industry colleagues offering their congratulations. He had somehow been able to secure famed typing instructor Mavis Beacon to endorse his company’s typing tutorial, Mavis Beacon Teaches Typing.

“We’ve been trying to get her for years,” one said. “How did you do it?”

Abrams shrugged. It had been easy to get Mavis because Mavis didn’t exist. Abrams and his partners had invented her.

“She was not a real person, and we never said she was,” Abrams tells Mental Floss. “A kind of cult developed around this fictitious character.”

In Mavis Beacon Teaches Typing, which celebrates its 30th anniversary this year, people struggling to adapt to the growing number of personal computers in circulation were led through a series of exercises and lessons intended to improve their typing speed. Other programs had existed prior to Mavis Beacon, but none had bothered to give their sterile software an identity. With Mavis, Software Toolworks developed a digital Betty Crocker—a cheerful, patient, good-humored persona that stood out on retail shelves. By 1998, 6 million copies had been sold.

The company was amused to receive calls requesting interviews or personal appearances by Mavis, a sure sign she was resonating. But before the typing icon became one of the PC industry’s biggest success stories, Abrams discovered that not all retailers would warm to the idea of a woman of color—even a fictional one—endorsing software.

A screen shot from 'Mavis Beacon Teaches Typing'
Lazy Game Reviews, YouTube

Software Toolworks was the name programmer Walt Bilofsky decided to give to his modest software enterprise in 1980. Selling programs that offered type-to-text features uncommon in those days, Bilofsky built up a business around a small circle of personal computer hobbyists in need of productivity programs. Presentation and marketing was not a priority.

“We sold programs in Ziploc bags,” Bilofsky tells Mental Floss.

By the mid-1980s, working together with his cousin Joe Abrams, Bilofsky was ready to move into more commercial pursuits. Another company, Software Country, solicited his help in putting together a home gaming bundle. When Bilofsky wrote a game called Chessmaster 2000 for Software Country’s Les Crane, the two companies merged, and Crane (who died in 2008) became a partner.

It proved to be a perfect coupling. Bilofsky and his small stable of programmers knew software, while Crane—a former talk show host—knew marketing. For Chessmaster 2000, Crane went to considerable effort and expense to imagine a “chess wizard” who would personify the game for players. They wouldn’t be playing a faceless algorithm, but a wizened old pro who appeared on the game's box. With the photo shoot alone costing $10,000, it was a far cry from the plastic bags of Bilofsky’s past.

“Les’s marketing was huge,” Bilofsky says. “I was aghast he spent that much. But he was right.” Chessmaster 2000 was a huge hit for the company. Their next major effort, a typing tutorial, would eclipse it.

According to Abrams, the company was a “wave rider, not a wave maker.” Chess programs were popular, and Abrams saw opportunity to anthropomorphize it with a mascot of sorts. The same proved true for typing programs, which were numerous but often paid little attention to user interface.

“We wanted to pick something where we could make that interaction different than anything that had come before,” Abrams says. “The difference was immersion.” If someone missed a word while “driving,” a bug might splatter on the windshield. If the user wanted to take a break, the software wouldn’t fight them.

“This was before Windows, when pop-up menus were not the norm,” Bilofsky says. “The user could drive the program. You didn’t need to have the manual open in order to use it.”

Perfecting the software was only half the battle. At the time, the computer industry was getting more invested in personalizing their marketing. Celebrities like Bill Bixby and Isaac Asimov endorsed hardware from IBM and Tandy, respectively, but few human faces appeared on software boxes. Abrams thought some kind of industry typing standard might exist that could be licensed, but came up short.

“The other typing programs at the time, like Typing Tutor or MasterType, had very vanilla names and packaging,” he says. “They didn’t grab you. What we wanted was something to make people go, ‘Woah.’ We wanted people to pick the box up, turn it over, and read it.”

One day, Abrams and Crane went to Saks Fifth Avenue near their offices in Beverly Hills so Crane could buy his fiancée a present. At the perfume counter, they were assisted by a saleswoman who seemed to pique Crane’s interest. “He turned to me and said, ‘This is the person we should have.’ I thought he was crazy.”

The employee, Renee L’Esperance, was Haitian with limited English and 6-inch long fingernails. Abrams observed this incongruous feature as being contrary to what a typing master might opt for, but Crane was insistent. “He said it didn’t matter.”


Software Toolworks

The two went back the next day and offered L’Esperance $500 and a new suit in exchange for doing a photo shoot for the company. The photography took less than a day near the Century City towers, with Abrams’s 5-year-old son walking hand-in-hand with the faux typing teacher. Crane chose a fictitious name, Mavis Beacon, after singer Mavis Staples and the beacon of light she represented to clumsy typists everywhere.

The software had its face. Abrams, however, had no idea not everyone would welcome it. “We really didn’t understand the implications of putting a black woman on the cover of an educational product,” he says.

A screen shot from 'Mavis Beacon Teaches Typing'
Lazy Game Reviews, YouTube

Software Toolworks began taking orders for Mavis Beacon Teaches Typing in 1987. As with Chessmaster 2000, interest in a product that humanized a computer program was high. But when the company began circulating materials featuring L’Esperance, Abrams was shocked to see advance orders plummet by 50 percent.

“When they saw the package, orders got cut,” he says. “Even though this was 1987, people were afraid to carry an educational product with a black woman on it. They said people just wouldn’t buy it.” In New York, a major mail order and retail giant refused to carry it, citing a glut of typing product.

Opinions changed after The New York Times ran a glowing review of Mavis Beacon in its November 17, 1987 edition. “I got into the office and the phones were lit up asking where to get it,” Abrams says. “I decided to tell them to go to that retailer. By 11 a.m., a buyer for the company asked where he could get 150 copies immediately.”

From that point on, Mavis Beacon became an unstoppable force in software. Although the company never created a fake biography for Mavis or implied that she was a real person, a kind of mass delusion overtook both the media and the buying public. Teachers would call asking for her; Software Toolworks was inundated with requests for speaking engagements. L’Esperance, who had returned to the Caribbean shortly after the photo shoot, was the most famously anonymous woman in software.

“I thought I read somewhere that she had won a big typing contest, or that she ran a school, or something," a customer told The Seattle Times in 1995. "There really is no Mavis? I can't believe it."

Mavis Beacon would continue to be updated over the years, both in and out of the package: L'Esperance got regular Photoshop updates to upgrade her clothing or hairstyle. In 1994, The Software Toolworks was sold to the Pearson group for $460 million. “They were really interested in the educational side of the business,” Abrams says. “Mavis Beacon was our bestselling product, so you could make the theoretical statement it was a driving force behind the purchase.”

Abrams went on to invest in Intermix, the company behind the pioneering social network hub Myspace. While that’s an impressive milestone, he’s most often asked about the famed typing teacher he helped bring into the burgeoning home computer industry.

“To this day, people will say to me, ‘Why did Mavis disappear?’ And I’ll say, ‘Well, she never really appeared.’”

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Photo Illustration by Lucy Quintanilla, Mental Floss. All images, iStock
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The Pom-Pom Hit: When Texas Was Struck By a Cheerleader Mom's Murder Plot
Photo Illustration by Lucy Quintanilla, Mental Floss. All images, iStock
Photo Illustration by Lucy Quintanilla, Mental Floss. All images, iStock

On a January morning in 1991, Wanda Holloway was faced with a decision: Realizing that she couldn't afford two murders, the 36-year-old married mother of two had to decide whether to order the killing of her rival, Verna Heath, or Verna’s 13-year-old daughter, Amber.

It was a toss-up as to who presented the bigger problem to Holloway. Amber was an eighth-grader who had the talent and poise to consistently knock out Holloway’s daughter, Shanna, from a spot on their school’s cheerleading squad in Channelview, Texas; yet Verna was the one who pushed Amber, getting her into gymnastics and even being so bold as to let Amber try out for the junior high cheerleading squad before she had even formally enrolled in school.

Killing Amber would guarantee Shanna a berth to cheerleading stardom. But there was a problem: Holloway's ex-brother-in-law, Terry Harper—whom she enlisted to help her carry out her plan—said the man he knew who would accept the assignment wanted $5000 to kill a minor. Bumping off Verna would be a comparatively reasonable $2500.

In a perfect world, $7500 would get rid of them both, but Holloway simply didn’t have the money. So she decided it would be Verna. In addition to being cheaper, she figured Amber would be so devastated by her mother’s death that she couldn’t possibly get through cheerleader tryouts that March.

On January 28th, after dropping Shanna off at church, Wanda met with Harper to give him her diamond earrings as a down payment. Within a matter of days, she would make national headlines as the mother who would do anything for her daughter. Even if it meant life in prison.

 
 

A suburb of Houston, Holloway's hometown of Channelview, Texas sits in a state where football fields are considered holy ground and small town players are revered for their athletic prowess. Boys were expected to suit up if they wanted social status; girls could obtain a measure of popularity along the sidelines as cheerleaders. In both cases, the fitness and discipline required could help provide a foundation for a transition out of adolescence.

As a young woman, Wanda Holloway wanted to join that clique. Her father, a conservative Baptist, vetoed the idea. The costumes were too revealing, he said, too sexualized. Reporters would later seize on this detail and use it to craft a kind of super-villain origin story for Holloway—a woman who was determined to see her own daughter succeed where she hadn’t.

Holloway remained in Channelview and, in 1972, married railroad warehouse employee Tony Harper. They had two children: Shane in 1973 and Shanna in 1977. She divorced Harper in 1980, remarrying twice and retaining custody of the kids.

As Shanna grew older and grade school activities increased, Holloway was determined that her daughter would enjoy some of the opportunities her own father had denied her. She urged Shanna to try out for the seventh-grade cheerleading squad; though Shanna didn’t feel as passionately about the team as her mother did, she tried her best but didn’t make the cut as three girls were vying for two open slots. It was apparently vexing to Holloway that one of the girls who made the team didn’t even attend Alice Johnson Junior High during tryouts: She was still transitioning from a private school. That student was Amber Heath.

Amber and Shanna had purportedly been friends, even having sleepovers at each other’s homes. But Holloway perceived both Amber and her ambitious mother, Verna, as obstacles to Shanna’s progress in cheerleading. Verna had printed flyers and handed out candy during that seventh-grade coup. The next year, Holloway decided to make an offensive move and passed out rulers and pencils that urged Shanna’s classmates to vote her into the squad: “Vote for Shanna Harper for Cheerleader.”

The vice principal intervened, saying such campaigning was against school rules. (Verna's flyers had somehow skirted any penalty.) When Holloway ignored him, parents of other cheerleader candidates—Verna included—held a meeting and voted to disqualify Shanna from being in the running. Shanna was now 0-2, and Verna had made it personal.

As tryouts loomed for ninth grade in 1991, Holloway decided she couldn’t take any more chances with the Heaths. She approached Terry Harper, her first husband’s brother, the one man she knew with some slightly delinquent criminal tendencies. Harper had been arrested a few times on misdemeanor charges. To the best of anyone’s knowledge, he didn’t travel in the kinds of circles where he might know any hitmen. But Holloway seemed convinced that Harper had the connections to make Verna and Amber go away.

Harper would later tell police that he brushed off Holloway’s solicitations but she was persistent. Realizing she was serious, he went to the sheriff’s department, where officers expressed the same initial skepticism. Murder-for-hires didn’t happen in Channelview. When Harper insisted, they wired him with a microphone so he could continue his dialogue with Holloway.

In six separate recorded conversations, Harper found Holloway hard to pin down when it came to an explicit admission of her desire to have Verna murdered.

“You want her dead?” Harper asked.

“I don’t care what you do with her,” Holloway replied. “You can keep her in Cuba for 15 years. I want her gone.”

Semantics aside, Holloway’s intent was clear. Days after she handed over her down payment to Harper for the (fictional) assassin, police arrested Holloway for solicitation of capital murder. Investigators would later remark that Holloway seemed unfazed by the charge.

Out on bail, she told Shanna what she was facing: a potential verdict of life in prison. Although Shanna knew her mother wanted desperately to see her on the team—much more than Shanna herself cared to—she had no idea the rivalry with Verna had escalated to potential homicide. And despite the wishes of her biological father, Shanna remained at Alice Johnson High, avoiding eye contact with Amber Heath practically every day.

 
 

Holloway was arraigned in February 1991, and pled not guilty. Her defense was that the plot had been cooked up by her ex-husband, Tony Harper, and his brother in order for Tony to secure custody of their kids. Her desire to see Verna “gone,” she argued, was simply a joke.

The jury wasn’t laughing. In September 1991, it took them just two and a half hours to find Holloway guilty and sentence her to 15 years in prison—“poetic justice,” as one juror later put it, for wishing Verna would be exiled to Cuba for the same length of time.

Poetic or not, Holloway didn’t do 15 years—or even 15 months. She was granted a new trial in November of that year and the verdict was overturned on appeal in 1996 after it was discovered one of the jurors had been on probation for a drug possession charge and shouldn’t have been serving. Rather than fund another trial, Harris County prosecutors allowed Holloway a plea bargain where she received 10 years but ultimately served only six months in a work camp pulling weeds before being released on probation.

The last time a journalist caught up with Shanna was in 2012, when the then-34-year-old teacher discussed raising her own two children and having an infamous mother with a reporter from People. Living in Humble, Texas, she said she still saw Wanda on a regular basis, although the two rarely discussed the murder plot. Shanna asked about it back in 2010. Holloway called the entire incident a “mistake” and said that she was “sorry.”

When Wanda's future as a free woman was still up in the air, Alice Johnson High went ahead with cheerleader tryouts on March 22, 1991. Amber appeared and made the cut. Shanna did not. She was too distraught to show up.

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GunsNRosesVEVO via YouTube
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When 'November Rain' Excited, Confused Rock Fans
GunsNRosesVEVO via YouTube
GunsNRosesVEVO via YouTube

Slash had no idea what it was about. Axl Rose insisted it be based on a short story. At roughly nine minutes, it stretched the patience of MTV’s viewers. For these reasons—or maybe in spite of them—the music video for the Guns N’ Roses hit “November Rain” remains one of the most infamous, impenetrable rock operas of all time.

“November Rain” was a single from the group’s Use Your Illusion I album. Released in 1991, it broke into the Billboard top 10 and immediately entered music trivia lore as the longest song to make that list. Rose had started writing it in 1983, with an original running time of more than 20 minutes.

For the video, which was released in February of 1992, the group hired director Andy Morahan, who had supervised two previous G N' R efforts: Don’t Cry and You Could Be Mine. Rose also enlisted friend and writer Del James to allow them to loosely adapt one of his short stories, “Without You,” about a singer haunted by the death of his girlfriend. Model Stephanie Seymour, Rose’s girlfriend at the time, played the bride.

The crew respected the band’s wishes for an increasingly epic approach to their videos by going on location to shoot a wedding ceremony between Rose and Seymour at a makeshift church in a New Mexico desert—fabricating it cost $150,000—and arranging for a concert shoot with 1500 extras; Slash’s guitar solo was covered with swooping helicopter shots.

Speaking with authors Rob Tannenbaum and Craig Marks, Morahan described the indulgent nature of the era: “You’ve got five cameras, cranes, helicopter, this big crew.” He recalled one observer asking him, “Is this the whole video? ‘No, it’s about 27 seconds of it.’” (The video cost a then-record $1.5 million.)

Though Seymour’s character appears to be elated at the reception, the video implies she commits suicide shortly after.  


The couple in happier times.

GunsNRoses VEVO via YouTube

Or not. No one really seems to know what happened. “To tell you the truth, I have no idea," Slash told The Huffington Post in 2014. It was a concept. The song itself is pretty self-explanatory, but the video is so complex ... I knew there was a wedding in there somewhere and I was not into the concept of the wedding." Morahan said he has "no idea" why Seymour was shot in a casket with half her face obscured by a mirror.

While the spot wasn’t heaped with MTV Video Music Awards praise (though it did win one, for Best Cinematography, and earn a nomination for Best Art Direction), it has aged well. By the end of 1992, viewers had voted it their favorite video of the year. Morahan, James, and Rose were even asked to collaborate on an episode of HBO’s Tales From the Crypt.

That didn’t come to pass. But even today, November Rain stands as one of the most-played music videos of the 20th century on YouTube, with more than 940 million views. Watch it enough, and maybe it’ll begin to make sense.

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