12 Things To Do When Your Flight's Canceled or Delayed

iStock.com/vm
iStock.com/vm

Delayed flights are a bummer. After all, the reason you came to the airport is because you wanted to reach your destination faster. But flight delays are unpredictable. Maybe the weather became surprisingly unpleasant, or a mechanical issue arose, or, as in the case of China’s Hangzhou Ziaoshan International Airport in July 2010, a UFO was discovered hovering near the airfield. Here’s what you should do if you’re stranded because of a flight delay or, heaven forbid, a canceled flight.

1. Understand your rights as a passenger if your flight is delayed ...

Fun fact: Legally, you have very few rights. In the United States, at least, few regulations require airlines to provide you with any form of compensation after a delayed flight. Many airlines, however, have what’s called a Contract of Carriage, which describes what you’re entitled to: Potential food vouchers, discounts, refunds, or a hotel stay in the event of a flight delay when the airline is at fault. So read those terms and conditions when you book!

2. ... Especially if you’re flying in Europe.

If you’re flying in Europe—or flying aboard a European airline—passengers have more rights. According to Regulation EC 261/2004, if your flight reaches its destination more than three hours late (or if you were denied boarding because of overbooking) you may have a right to be compensated up to €600, or about $700.

3. If a flight delay or cancellation caused you a big financial loss, you could be compensated for it.

We’ll let the gurus at the great website Airfare Watchdog explain:

“[I]f you can provide evidence of financial loss caused by a delay on an international flight, and prove that the airline could have prevented it by taking 'reasonable measures,' then you may be able to claim further compensation under the Montreal Convention, a treaty that covers most international travel. Under its Article 22, it stipulates a maximum payout of 4150 SDRs (currently $5870).”

(By the way, an SDR, or "Special Drawing Right," is an international unit based on a basket of five currencies: the U.S. dollar, the pound sterling, the Euro, the Japanese yen, and the Chinese renminbi. It's the main unit used by the International Monetary Fund.)

4. Check your connecting flight status immediately.

In most cases, the airline will put you on the next available flight to your destination—but it may not alert you to that fact. Call or check customer service immediately to get an update on your status. In some instances, the airline might have automatically rebooked you on a completely different route to your destination. (In the case of one Mental Floss editor, a delayed flight from Chicago to New York transformed into a multi-segment marathon from Chicago to Grand Rapids to Dallas to New York.)

5. Make some calls as soon as your flight is delayed or canceled.

If you rented a car, let the agency at your destination know about your delayed flight status. If you think the flight delay might last into the night (or will become a canceled flight at some point) and the airline doesn't seem to be budging on handing out those hotel perks, it may also be worth booking a hotel yourself just in case. Most hotels don’t charge until you check in, so—pending the accommodation’s cancellation policy—there might be nothing to lose if the airline manages to pull through.

6. Do some research on chronically delayed flights.

Now that you have some extra time on your hands, why not check up on the U.S. Department of Transportation’s Travel Consumer Report? It supplies a monthly rundown of the cause of every flight delay experienced by each carrier. Similarly, the Bureau of Transportation Statistics maintains a list tracking the causes of delays as well as list of “chronically delayed flights.” It can’t save you this time, but it might help you pick a better flight next time.

7. Wait before you begin making complaints ...

If your flight hasn’t been delayed for at least three hours, you really shouldn’t expect any vouchers or sympathy. At that point, complaining about a delay is a waste of everybody’s time. If you bought travel insurance, your policy will likely kick in about four hours after the delay. Depending on the policy you purchased and the provider, you should call the insurance company when hour four hits to see what you may be entitled to.

8. ... But try not to fall asleep.

In some cases, an airline may tell passengers that the flight delay will last three hours, only to suddenly announce over the P.A. system that they’ll be boarding soon. A flight can be “undelayed” and you should be prepared if that happens. So if you plan on taking a nap, find a buddy to wake you up just in case. (In a similar vein: If a flight is delayed before you reach the airport, you cannot arrive late to check in. You need to show up as if the plane were leaving on time.)

9. Read the fine print on your credit card—it might cover flight delays.

Many credit cards come with travel protection benefits in the event of a delay; some will even reimburse you if your flight is delayed a certain amount of time (if you booked your ticket with that card). So get familiar with your credit card perks and see if you’re eligible.

10. Take a hike.

Airports are great places to go people watching and, of course, plane-spotting. They’re also not a bad place to exercise. (And, let’s admit it—you might need to blow off some steam.) Multiple airports now have gyms and free yoga studios. Phoenix Sky Harbor boasts a “Walk The Sky Harbor Fitness Trail” [PDF].

11. Check the attractions at the airport.

During the winter, Denver International has an outdoor ice-skating rink that’s free to use (even skate rentals are free). Seattle-Tacoma International displays more than 60 works of art and offers a self-guided walking tour. At Amsterdam's Schiphol airport, the world-renowned Rijksmuseum has set up exhibits showing Dutch masterpieces. And at Singapore’s Changi International Airport, Terminal 3 boasts a four-story slide.

12. Cuddle an animal.

You’re stressed. You’re anxious. You’re angry. But what if we told you that at San Francisco International Airport there’s a therapy pig named Lilou who struts around (in costume!) and would love to cuddle with you? Or what if we told you that LAX has a program called PUP—for the “Pets Unstressing Program”—that provides free snuggles from therapy dogs? See, getting stranded in an airport thanks to a delayed flight isn’t so bad.

You Can Rent This Wizard of Oz-Themed Cottage in North Carolina

Airbnb
Airbnb

This year marks the 80th anniversary of The Wizard of Oz, the classic 1939 adaptation of L. Frank Baum’s book. In addition to watching the film, you can opt for a more immersive way to celebrate the occasion. As Travel + Leisure reports, a cottage in West Jefferson, North Carolina offered on Airbnb is perfect for any traveling Oz fan—and it’s only $35 a night.

The studio cottage is considered a glamping destination and is slim on amenities—it has a breakfast nook, porch, sofa bed, and a Porta John—but the Oz-themed details more than make up for the lack of luxurious perks.

A pair of stockinged feet are visible under the home, hinting at a witch’s untimely demise; a character mural of Dorothy and her three escorts, the Scarecrow, Tin Man, and Cowardly Lion, appears on the side of the cabin; inside, various other decorations pay homage to Baum's books, including a pair of ruby slippers and a few stuffed Totos.

A cottage with a 'Wizard of Oz' theme in West Jefferson, North Carolina is pictured
Airbnb

If you go, you’ll have to act quickly. The cottage is open only in the spring, summer, and fall, as it has no heat.

The Airbnb listing has a perfect score across 16 reviews. You can book it here.

[h/t Travel + Leisure]

Visit Any National Park for Free on September 28—or Volunteer to Help Maintain Them

Yosemite National Park
Yosemite National Park
Nick Hanauer/iStock via Getty Images

By the end of September—which always seems especially busy, even if you’re not a student anymore—you might be ready for a small break from the hustle and bustle. On Saturday, September 28, you can bask in the tranquility of any national park for free, as part of National Public Lands Day.

According to the National Park Service, the holiday has been held on the fourth Saturday of every September since 1994, and it’s also the nation’s largest single-day volunteer effort. It’s up to you whether you’d like to partake in the service side or simply go for a stroll, but there is an added incentive to volunteer: You’ll get a one-day park pass that you can use for free park entry on a different day. Opportunities for volunteering include trail restoration, invasive plant removal, park cleanups, and more; you can see the details and filter by park, state, and/or type of event here.

If you’re not sure how you should celebrate National Public Lands Day, the National Park Service has created a handy flowchart to help you choose the best course of action for you—which might be as simple as sharing your favorite outdoor activity on social media with the hashtag #NPLD.

National public lands day celebration flowchart
National Park Service

There are more than 400 areas run by the National Park Service across the U.S., and many of them aren’t parks in the traditional sense of the word; the Statue of Liberty, Alcatraz Island, and countless other monuments and historical sites are also run by the NPS. Wondering if there might be one closer than you thought? Explore parks in your area on this interactive map.

For those of you who can’t take advantage of the free admission on September 28, the National Park Service will also waive all entrance fees for Veteran’s Day on November 11.

And, if you’re wishing a free-admission day existed for museums, you’re in luck—more than 1500 museums will be free to visit on Museum Day, which happens to be this Saturday.

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