The Reason Why the Cheesecake Factory’s Menu Is So Big

iStock/LPETTET
iStock/LPETTET

Some of our most cherished people, places, and things are turning 40 this year: Garfield, Dallas, and Space Invaders among them. Joining these beloved pieces of Americana in celebrating 40 years on the planet is The Cheesecake Factory—that delicious ode to dairy-based desserts that you’ve likely eaten at with your parents. And if there’s one thing you remember about the experience, aside from the massive amount of cheesecake on display, it's the size of The Cheesecake Factory’s menu. And by size we mean both its physical size as well as its breadth of offerings.

The restaurant’s 21-page menu lists more than 250 made-from-scratch items (85 of them chicken dishes) and clocks in at a whopping 5940 words, which is roughly a third of the length of Shakespeare’s Macbeth. Pulling a muscle to lift the menu wouldn’t be totally out of the question. And while cheesecake may be the main attraction, the food offerings span the globe for their culinary inspirations. Thai lettuce wraps sit right alongside stuffed tortillas, chicken and biscuits, and Vietnamese shrimp summer rolls. There’s pizza, too. And salads and sandwiches. And dozens of varieties of cheesecake.

"At first, we really just wanted a menu that lived around the cheesecakes," The Cheesecake Factory founder/chairman/CEO David Marshall Overton told Thrillist earlier this year. "I wasn't a chef, I had no experience in the restaurant business either, and I didn't want any chef we hired to walk out on me. So, I made sure that everything we served, was something I could make myself."

Overton soon realized he had a knack for cooking. As he began to experiment with new and more complex recipes, he added them to the menu and it kept growing. And growing. And growing.

"When I ate at other restaurants during this time, I was able to take some of the more complex recipes, more expensive dishes, and bring them down to casual dining," he told Thrillist. "I'd work on new menu items with a cook, behind the line. And as we kept expanding the menu, people kept responding positively.”

Overton’s marketing strategy was basically: the more dishes, the better. If a couple was headed out to dinner and one person was craving Italian while the other wanted Mexican, they could both happily satisfy their appetites at The Cheesecake Factory. But in those early days, The Cheesecake Factory was just a one-location operation in Beverly Hills, California.

"I probably should have kept the menu slimmer,” Overton admitted. "If I knew then what I know today … I had no idea we would become a chain, and would have to recreate this menu dozens of times. We put anything we wanted to on the menu. Every June and December we added new items. And we tried to stay current, adding any food items that happened to be trending at the time, and tried to keep pace with what America wanted."

When it came time to expand, it was too late to scale things back: the legendarily large menu was a main selling point for dining out at The Cheesecake Factory. And 40 years later, it still is.

In Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth, a popular guide detailing how some of the world’s best-known brands have engendered customer loyalty, Jay Baer and Daniel Lemin wrote extensively about how important The Cheesecake Factory’s back-breaking menu is to its success:

"You might think [it’s] too long, but for The Cheesecake Factory, it's just right. Why? Because the vastness of the restaurant's menu is so unusual that it compels conversation among its patrons. Menu breadth is its secret customer-acquisition weapon—it hides in plain sight, in the hands of each and every diner.

The menu at The Cheesecake Factory is a talk trigger: a built-in differentiator that creates customer conversations.

Every day consumers comment on the remarkable menu variety with a combination of bewilderment, awe, and frustration."

Even if you’ve never eaten at The Cheesecake Factory, you’ve likely heard tell of its menu—and that’s precisely the point.

"The Cheesecake Factory doesn't have to buy awareness because its menu is remarkable enough to compel patrons to tell their friends, which in turn creates new customers,” Baer and Lemin wrote. "When you commit to a talk trigger like The Cheesecake Factory menu, that difference creates conversation that clones your customers, bringing you new revenue for free." Even if you do need to strength-train to lift it.

10 Things You Might Not Know About Wine

iStock/MarkSwallow
iStock/MarkSwallow

Between the vine and the liquor store, plenty of secrets are submerged in your favorite bottle of wine. Here, Tilar J. Mazzeo, author of Back Lane Wineries of Sonoma, spills some of the best. Here are a few things you might not know about wine.

1. Digital eyes are everywhere in today's vineyards.

Certain premium estates in Bordeaux and Napa are beginning to look a little more like army bases—or an Amazon.com warehouse. They’re using drones, optical scanners, and heat-sensing satellites to keep a digital eye on things. Some airborne drones collect data that helps winemakers decide on the optimal time to harvest and evaluate where they can use less fertilizer. Others rove through the vineyard rows, where they may soon be able to take over pruning. Of course, these are major investments. 

2. Modern vineyards also bury a lot of cow skulls. 

They’re not everywhere, but biodynamic farming techniques are on the rise among vintners who don’t want to rely on chemicals, and this is one trick they’ve been known to use to combat plant diseases and improve soil PH. It’s called Preparation No. 505, and it involves taking a cow’s skull (or a sheep’s or a goat’s), stuffing it with finely ground oak chips, and burying it in a wet spot for a season or two before adding it to the vineyard compost.

3. Ferocious foliage is a vintner's secret weapon.

The mustard flowers blooming between vineyard rows aren’t just for romance. Glucosinolates in plants like radishes and mustard give them their spicy bite, and through the wonders of organic chemistry, those glucosinolates also double as powerful pesticides. Winemakers use them to combat nematodes—tiny worms that can destroy grape crops.

4. Roses in a vineyard are the wine country equivalent to the canary in the coal mine. 

Vintners plant roses among their vines because the flowers get sick before anything else in the field. If there’s mildew in the air, it will infect the roses first and give a winemaker a heads-up that it’s time to spray.

5. Birds of prey help protect the grapes.

Glasses of red wine and charcuterie
iStock/Natalia Van Doninck

Small birds like blackbirds and starlings can clear out 20 percent of a crop in no time. But you know what eats little birds? Big birds. Falconry programs are on the rise in vineyards from California to New Zealand. Researchers have found that raptors eat a bird or two a day (along with a proportion of field mice and other critters) and cost only about as much to maintain as your average house cat.

6. Small bugs become big problems in wine tasting rooms.

Winemakers are constantly seeking ways to manage the swarms of Drosophila melanogaster that routinely gather around the dump buckets in their swanky showrooms. You know these pests as fruit flies, and some vintners in California are exploring ways to use carnivorous plants to tackle the problem without pesticides. Butterworts, sundews, and pitcher plants all have sweet-sounding names, but the bug-eating predators are fruit fly assassins, and you’ll see them decorating tasting rooms across wine country.

7. Wine needs to be filtered. 

Winemaking produces hard-to-remove sediments. Filters can catch most of the debris, but winemakers must add “fining agents” to remove any suspended solids that sneak by. (Unwanted compounds in the wine bind with the fining agents so they can be filtered and removed.) Until it was banned in the 1990s, many European vintners used powdered ox blood to clean their wines. Today, they use diatomaceous earth (the fossilized remains of hard-shelled algae), Isinglass (a collagen made from fish swim bladders), and sometimes bentonite (volcanic clay). Irish moss and egg whites are also fine wine cleaners.

8. Wine is ever so slightly radioactive (that's a good thing).

About 5 percent of the premium wine sold for cellaring doesn’t contain what the label promises. So how do top-shelf buyers avoid plunking down serious cash on a bottle of something bunk? Most elite wine brokerages, auction houses, and collectors use atomic dating to detect fraud. By measuring trace radioactive carbon in the wine, most bottles can be dated to within a year or two of the vintage.

9. MRIs can determine the fine from the funk.

Even with atomic dating, there are certain perils involved in buying a $20,000 bottle of wine. Leaving a case in the hot trunk of your car is enough to ruin it, so imagine what can happen over a couple of decades if a wine isn’t kept in the proper conditions. Back in 2002, a chemistry professor at University of California at Davis patented a technique that uses MRI technology to diagnose the condition of vintage wines. This technique may soon be used at airport security, meaning you’ll be able to carry on your booze.

10. Wines can be aged instantly.

If you end up with a bottle of plonk, Chinese scientists have developed a handy solution. Zapping a young wine with electricity makes it taste like something you’ve cellar aged. Scientists aren’t quite sure how it happens yet, but it seems that running your wine for precisely three minutes through an electric field changes the esters, proteins, and aldehydes and can “age” a wine instantly.

Taco Bell is Opening a Taco-Themed Hotel in Palm Springs This Summer

Taco Bell Corp.
Taco Bell Corp.

For some, having a Taco Bell and its cheese-filled menu within driving distance is enough. For others, only a Taco Bell destination vacation will do. This August, the popular fast food chain is going to convert an existing Palm Springs, California, hotel into a burrito-filled Taco Bell getaway for a limited time.

The Bell Hotel will have all the usual amenities—rooms, food, gifts, and a salon—operating with a taco-themed cosmetic facelift. The nail salon, for example, will feature Taco Bell-inspired nail art. (Though we're not entirely sure what that consists of—possibly nails that resemble hot sauce packets.) The gift shop will feature Taco Bell apparel. Guests can also enjoy the standard variety of Taco Bell menu items. According to Thrillist, some new additions to their line-up are expected to be unveiled.

The as-yet-undisclosed hotel in Palm Springs will be operating as a Taco Bell partner for five nights total. As with pop-up stores and other publicity campaigns, the expectation is that guests will share their bizarre Taco Bell resort experience on social media and create some buzz around the brand. Taco Bell is no stranger to audacious marketing, as in the case of their Taco Bell Cantina in Las Vegas, which books weddings. Recently, the company also began making home deliveries via GrubHub.

The Bell Hotel website is now accepting sign-ups so fans can be notified when reservations open. The facility is expected to open August 9.

[h/t CNBC]

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