11 Secrets of Personal Shoppers

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Personal shoppers aren't just for big spenders—they can help regular folks find clothing and accessories that are flattering, stylish, and budget-friendly, too. We spoke to a few of these fashion mavens to get a behind-the-scenes look at their job, whether it's how they can save you money, when they might encourage you to step out of your comfort zone, or why their feet are probably sore.

1. THEY DO MORE THAN SHOP.

“When I tell people I am a personal shopper, they think all I do is shop and hang out at the mall,” Nicole Borsuk, a personal shopper in Atlanta, tells Mental Floss. While buying clothing is a big part of the job, it's not as simple as it may sound—personal shoppers work closely with sales associates at retail stores to hunt down elusive pieces, put promising items on hold, and determine when new clothing will arrive at the store. And whether they are working with sales associates or advising their clients on what looks fashionable, personal shoppers need excellent communication and people skills. “You have to be very good at building relationships,” Borsuk says.

Personal shoppers who work as independent consultants also spend considerable time running their business: they write blog posts, search for new clients, and manage their finances. “Finding ways to grow and market my business … is one of the most important things I do,” Borsuk says. “However, I would much rather be spending time with my clients and be putting fabulous outfits together.”

2. THEIR WORK STARTS LONG BEFORE A CLIENT HITS THE DRESSING ROOM.

A young woman helping another woman assess a dress in a dressing room
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According to Lori Wynne, a wardrobe consultant and personal shopper who owns Fashion With Flair in Atlanta, a personal shopper's work begins before a client is trying on clothing in a store’s dressing room. “My service starts by analyzing their closet and current wardrobe, creating ‘new’ outfits with the clothes they already own, culling items that do not fit their body or lifestyle, and creating a personalized shopping list,” she tells Mental Floss. Based on a client’s current wardrobe and shopping list, Wynne then chooses a store that best fits the client’s needs. “I shop before the client arrives in the store. I load the dressing room with the items, then the clients arrives. No sifting through the racks or going from store to store,” she says. “It is a very effective use of time for my busy professionals or stay-at-home moms.”

3. THEIR FEET ARE PROBABLY SORE.

Personal shoppers have firsthand knowledge of what it's like to "shop ‘til you drop." The constant walking through stores and standing in front of racks can make for some seriously sore feet. “My least favorite thing [about my job] is how much my feet hurt after a long day of shopping,” Wynne admits. Personal shopper James Gallichio adds that a desk job would be much easier on his body. “The hardest part is the constant exercise. Four days a week I do 5-8 hour shopping sessions where I’m walking around constantly, which takes a fair drain on energy,” he writes in a Reddit AMA.

4. THEY HAVE TO KNOW HOW TO SHOP FOR ALL SHAPES AND SIZES.

Turquoise women's t-shirts of various sizes from small to large hanging on wooden hangers
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Personal shoppers emphasize that shopping for other people requires a vastly different skill set than shopping for oneself. “Some people may think that if they have great style, they can dress anyone,” Wynne says. “Your individual style doesn’t look good on every body type, age, and gender. A personal shopper must understand styles for all ages, budgets, and body types.”

Competent personal shoppers, then, have a comprehensive understanding of types of fabric, garment construction, and how different clothing brands flatter (or don’t flatter) diverse body types. Personal shoppers also pick clothing and accessories in colors that will complement a client’s skin tone and hair color, rather than opting for hues that they personally like.

5. THEIR FEE STRUCTURE CAN VARY CONSIDERABLY.

Personal shoppers who are employees of department stores are usually paid a salary and receive commissions on any items they convince a customer to buy. But independent personal shoppers, who are not affiliated with a store or line of clothing, have more flexibility. Because they directly bill their client, they can charge a variety of fees for their services, whether it's an hourly fee, a flat rate, or a package of multiple sessions. Some personal shoppers even offer a "complete makeover" package that includes additional services such as makeup application and hairstyling.

6. WEALTHY PEOPLE AREN’T THEIR ONLY CLIENTS ...

A woman in sunglasses carrying multiple pastel shopping bags
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“Most people see hiring a personal shopper as a luxury,” personal shopper Lauren Bart tells Vogue Australia. But personal shoppers disagree. “You do not have to be wealthy to hire a personal shopper. I actually save my clients money and time,” Wynne says. By guiding them toward quality pieces that will last many years (rather than pieces that wear out after a few months), personal shoppers can save their clients some serious moola. Plus, they can discourage clients from buying clothing and accessories that they don’t love, minimizing the chance that clients will get bored of their purchase.

7. … BUT THEY PULL OUT ALL THE STOPS FOR BIG SPENDERS.

That said, personal shoppers also know how to cater to big spenders. Nicole Pollard, a celebrity stylist and personal shopper in Los Angeles, tells The Hollywood Reporter that she arranges for stores to open early, has a tailor on call, and pops expensive champagne for VIPs. “I live on text. It’s the fastest way to get things done such as opening Chanel on New Year’s Day or any other Rodeo [Drive] boutique at the crack of dawn,” she says. “Champagne, chocolates, coffee—whatever the store needs to do to keep the clients happy. The sky is the limit.”

Pollard will also go far to ensure her celebrity and royal clients don't end up in the same clothes as someone else at a big event—for example, by researching the colors of a particular dress shipped to local department stores and then ordering other hues unavailable locally for her clients.

8. THEY COAX CLIENTS OUT OF THEIR COMFORT ZONES.

Two women looking at books of samples in a clothing store
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Besides giving their clients advice on which garments complement their body and skin tone, personal shoppers also encourage people to go a little wild. Without a personal shopper’s gentle nudging to experiment with a patterned blouse or shimmery sandal, a client may never consider certain items wearable. “I love it when my clients say, ‘If I had been shopping by myself, I wouldn't never [have] chosen that item. Now that I have it on, I love it!’” Wynne says. “It makes me feel good that I have encouraged them to try something new or out of their comfort zone. They immediately see the benefit of my expertise.”

9. THEY GO THE EXTRA MILE TO PLEASE THEIR CLIENTS.

Personal shoppers don't just bend over backward to please their uber-wealthy clients—they also go the extra mile when it comes to their regular customers. Many clients text and email their personal shoppers at the last minute for fashion emergencies, and personal shoppers often work on tight deadlines to find the perfect outfit. When Borsuk worked with a client who was hard to find tops for, she scoured stores looking for the perfect outfit for an upcoming bris. “I went to every store I could think of in metro Atlanta. We thought we had found the perfect outfit, but the skirt couldn’t be altered because of the way it was made,” Borsuk says. “The week before the bris I went to Neiman Marcus. They had items overnighted and had a courier take outfits to her house.”

Thankfully, a skirt that Borsuk threw in at the last minute worked with the original top. “Everyone thought she looked amazing, and she got so many compliments. She was thrilled! I was so happy that my client looked so good on such a special day,” she says.

10. THEY’RE UP CLOSE AND PERSONAL WITH THEIR CLIENTS’ INSECURITIES.

A woman contemplating two different dresses on wooden hangers
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In the process of seeing a client’s home, closet, and naked (or barely clothed) body, personal shoppers can get to know their clients quite intimately. In the course of working together, some personal shoppers may even spot signs of body dysmorphia, compulsive buying disorder, or hoarding in their clients. Personal shopper and stylist Michelle McFarlane tells Cosmopolitan that helping people try on clothing requires vulnerability and trust. “People bring all kinds of insecurities and hang-ups with them when it comes to their clothes and their image, so you have to be adept at making people feel at ease,” she says. “Part of it is just having a kind, friendly, and understanding personality; the other part is prepping things ahead of time so the shopping experience goes off without a hitch.”

11. THEY LOVE USING CLOTHING TO MAKE PEOPLE HAPPY.

Personal shoppers stress that helping people find clothes they like is about more than clothing. With the right skirt or top, people may experience profound shifts in their body image, confidence, and self-esteem. “I love seeing how happy my clients are after our session, and how good they feel in their new clothes,” Borsuk says. “It is a great feeling to be able to make my clients feel more confident about the way they look.”

9 Secrets of Fine Art Auctioneers

Christie's auctioneer Tash Perrin conducts a sale.
Christie's auctioneer Tash Perrin conducts a sale.
Christie’s LTD. 2019

If a fine art auction can be compared to a well-coordinated circus, then the auctioneer is its ringmaster. At any given auction—which may include hundreds of people in the room and hundreds more watching online—the auctioneer is center stage, directing the audience's attention to lots big and small, generating excitement, and making sure the bidding runs smoothly. Auctioneers manage "all this while having charisma and a sense of engagement and great energy,” says Tash Perrin, an auctioneer who also holds a couple of senior management titles at Christie’s auction house. To find out what it takes to perform in such a fast-paced setting (and whether they always talk the way you see in the movies), we spoke with three New York City-based auctioneers who work for some of the world’s largest auction houses: Christie’s, Phillips, and Bonhams.

1. Auctioneering is mostly a side gig.

Auctioneer Jacqueline Towers-Perkins at the podium
Auctioneer Jacqueline Towers-Perkins at the podium
Bonhams

At the big auction houses, practically no one is hired to work solely as an auctioneer. As Perrin explains, “Nobody here at Christie’s is an auctioneer full-time. All of us have full-time jobs and then we do the auctioneering as a side gig.” Some auctioneers manage a particular department within an auction house, while others work in a variety of roles that may take advantage of their specialty in a particular field, whether that’s Chinese ceramics, Islamic art, or jewelry.

As a specialist in postwar and contemporary art with Bonhams, for example, Jacqueline Towers-Perkins sources all of the artworks for auction, researches their origin, and makes sure they’re authentic (and not some knock-off). Finally, as an auctioneer, she gets to find a new home for them. “When it comes to selling [an artwork], that is sort of the icing on the cake,” she tells Mental Floss.

2. Auctioneers need to be licensed in some states.

More than half of all U.S. states stipulate that individual auctioneers must get a license before selling items at public auctions. New York state does not have such a law, but leaves the decision up to individual municipalities. New York City—the location of many big-name auction houses—does mandate it. Would-be auctioneers must go to the Department of Consumer Affairs—“the same place that hot dog vendors get their license,” Perrin says.

3. Not all auctioneers speak quickly.

If you’ve been picturing an auctioneer who talks a mile a minute, you’re probably thinking of cattle auctioneers, who rattle off increments in an almost meditative style called "chanting." A few other types of auctioneers talk this way, but you won’t hear it at any of the major art and antiquities auction houses, which also sell across categories including jewelry, handbags, watches, wine and spirits, books and manuscripts, and more.

That’s because an auctioneer’s cadence largely depends on what they’re selling. Speed is especially important for cattle auctioneers because they often have more lots (a.k.a. individual cattle) to sell than the typical art auctioneer. (They also talk that way to "hypnotize" bidders, according to Slate.) However, when it comes to prized artworks and rare artifacts that rack up millions of dollars at auction, an auctioneer’s goal is slightly different: to generate excitement and build suspense. Sometimes, they might even slow down and allow a moment of silence to fill the room before speeding up again. “A really important element to being a good auctioneer is your ability to speak silence,” Perrin says. That means allowing for pauses when necessary—such as when a potential buyer might be thinking about a bid. It’s also about creating a welcoming atmosphere for bidders. “We want this to be a really great environment ... We don’t want to rush people through it or make it intimidating," Towers-Perkins adds.

4. Auctioneers sometimes stick out their tongues and recite Humpty Dumpty as a vocal warm-up.

Because auctioneers are talking non-stop for several hours at a time, the vocal warm-ups they do before an auction can get pretty ... creative. “Reciting Humpty Dumpty with your tongue out is definitely something we would encourage,” says Perrin, who also coaches auctioneers-in-training. In the above video from The New York Times, Christie’s former head of auctioneering, Hugh Edmeades, can be seen reciting this nursery rhyme to loosen up his facial muscles and warm up his voice. Perrin says some auctioneers might also recite their increments (we’ll get to those later) in the shower before coming to work, while others might use breathing and vocal techniques that are similar to the ones employed by actors and singers.

5. The auctioneer’s book is their bible.

Auctioneers can glean everything they need to know about a sale from something called the “auctioneer’s book”—although at some auction houses, it's a digital file on a laptop rather than a physical book. The book contains the lot number (the identifying number of the item or group of items up for sale), the item’s description, and the amount of money it’s expected to go for. It also has one crucial piece of information that neither the bidder nor the general public gets to see: The reserve price. This is the amount of money the owner of the lot will—or will not—sell it for.

6. An auctioneer's ability to multitask is crucial.

Auction staff talk to bidders on the phone
Andrew Burton, Getty Images

Juggling multiple tasks at once is a skill auctioneers must learn to master. In addition to remaining aware of the reserve price, auctioneers must also check their book for any absentee bids that have been placed prior to the sale. Bids are also coming in over the phone and online, and those bidders must be given the same attention and opportunity that bidders in the room are afforded. Throughout all this, auctioneers have to be engaging and charismatic. “If it looks like you’re very methodical and have a sense of just trying to get the job done, you’re not engaging the audience,” Perrin says.

While auctioneers are on the hook for most of the sales proceedings, they do get some help from a bid clerk. This person stands next to the auctioneer and surveys the room—including the phone bank, where staff talk to potential buyers over the phone and hold up a paddle whenever a bid comes through—to catch bids the auctioneer might not have seen. This extra assistance is especially helpful when there are 700 or so bidders in one space. “They play an incredibly important role, and I often refer to them as my best man up there,” Perrin says.

7. There’s a lot of math involved in auctioneering.

Auctioneers can only use certain increments, which means they’re limited in the exact price they can offer to bidders. “It’s very set,” Towers-Perkins says. “The numbers go up in tens at the beginning, then in twenties, then in fifties, then in hundreds.” (The precise numbers can vary by house.) This gets all the more confusing when absentee bids are factored into the equation. Auctioneers must ensure they’re referring to the exact amount declared in an absentee bid, which means they must think ahead and do a bit of quick math to figure out which number they should call out. Perrin calls this skill “numerical dexterity,” but there’s another term for it too. When everything goes well and auctioneers offer the correct increments, it’s called “landing on the right foot.” (And when things go wrong, it's called, naturally, landing on the wrong foot.)

8. Auctioneers can tell the difference between an involuntary nod and a bid.

Auctioneer Sarah Krueger
Auctioneer Sarah Krueger conducts a sale for Phillips.
Phillips

Sometimes, a nod is just a nod. Other times, it’s a bid. Auctioneers are trained to observe bidders’ body behavior and know the difference. Customers usually raise their paddles to place a bid, but some might prefer to remain discreet. Sarah Krueger, an auctioneer and head of the photographs department at the New York City branch of Phillips, said auctioneers get to know the bidding styles of frequent clients: “A nod or a slight move might indicate a bid from one person, but for another they might just be waving at a friend across the room.” Perrin says one client in England bids by raising his eyebrows, while other bidders wink to raise the stakes. Usually, an auctioneer can judge whether or not a bid is intentional by paying attention to the bidder’s level of engagement—for instance, if they’re looking at the auctioneer or still have a paddle in their hand, they’re probably interested.

9. They take their gavels seriously.

A gavel on a table
Mark Metcalfe, Getty Images

Krueger has her own personal collection of six gavels: Three of them she uses in auctions, while the other three are more like collector’s items. Each auctioneer has their own preferences in terms of the style of gavel they use. “For my purposes, what I’m looking for in a gavel is something that fits comfortably in my hand and isn’t too heavy,” she says. “You also want to test it out against your sounding block and make sure that it’s giving you the right sound.” After all, auctioneers say that the moment the hammer falls, signifying the end of a sale, is one of the most enjoyable parts of the job. “The sound the gavel makes on the rostrum is incredibly satisfying—particularly on the very first lot you ever take and the most expensive lot you’ve ever sold,” Perrin says. “That’s extremely gratifying.”

11 Secrets of Opticians

iStock.com/Emir Memedovski
iStock.com/Emir Memedovski

Whether they need glasses or not, most people understand what an optometrist does. The same doesn’t always apply for the optometrist’s in-office counterpart, the optician. Even people who have been wearing glasses or contacts for most of their lives might not know exactly what these eyecare professionals do. Here are 11 secrets about being an optician, some of which might change the way you see your glasses forever.

1. Opticians aren't salespeople, and they don’t get commission.

When you go to the eye doctor, you don’t just sit in the chair, read some letters off a chart at the far end of the room, and then walk out with a pair of glasses. After the optometrist determines your prescription, you’re typically directed to the office’s optician, who will help you pick out your next pair of glasses or contacts. Think of them as the pharmacist of the eyewear world: The doctor determines your generic prescription, but the optician is the one who fills it for you.

“I am the person that makes sure we get a frame that fits you, that is going to work for your prescription, and is going to last you,” explains Maayan Shuval, an optician at Eyedentity, an eye care practice in Kirkland, Washington.

And despite what some people seem to think, opticians aren't just there to direct you to the most expensive pair of frames in the office, or to up-sell you on the priciest add-ons. "People always assume we make commission and we want them to buy the most expensive thing," Shuval says. "I’ve never made commission."

Still, many customers think that opticians are just glorified salespeople out for more money. “The misperception comes from the idea that glasses are glasses or contacts are contacts, and they’re all the same,” says Steve Alexander, an optician in Arlington Heights, Illinois who worked as a practicing optician for 13 years and is currently a consultant with The Growth Cooperative, a national consulting firm for eye care providers.

But the upgrades that opticians offer can make a real difference for your vision, whether it’s transition lenses, anti-glare coatings, or another high-tech feature. “I think people think that the upgrades in lenses are kind of a scam, and they’re really not,” Alexander says. “The coatings make a significant difference in the physics of light and how light actually interacts with your glasses.”

2. Only some states require opticians to be licensed.

The requirements for becoming an optician vary significantly depending on where you live, and fewer than half the states require opticians to be licensed. Alexander, for instance, works in Illinois, where he’s not required to have a license, while Shuval works in Washington state, which does require licensure—meaning she had to do an apprenticeship and take a state exam in order to legally practice, and she now has to spend a certain number of hours each year doing continuing education classes to keep her license.

Even within states that require licenses, there are a lot of differences between the certification processes. Some states require opticians to be certified by the American Board of Opticianry and National Contact Lens Examiners (ABO-NCLE), a national credential that requires continuing education and expires every three years. Other states have their own certification processes with different requirements for continuing education hours, expiration periods, and more. That means that a practicing optician in one state can’t necessarily practice in another state without going through the whole certification process anew. (Some of the national optical chains require their opticians to be licensed regardless of the state they're in—Warby Parker, for instance, requires its opticians to obtain the American Board of Opticianry’s certification.)

Becoming licensed is typically a lot of work (not to mention some money) but it does help opticians keep up with the current research on eyes and eyewear. “[One] class that I attended was a two-hour course about vision therapy, and how a lot of what we’ve known about and practiced with regards to amblyopia—which people call a 'lazy eye'—is entirely incorrect,” Shuval explains. The class had a profound impact on her practice. “My whole world shifted upside down over the course of this two-hour class. [Amblyopia] is super reversible if you have the right information. That’s amazing.”

3. Many patients have unrealistic expectations of opticians …

Patients aren’t always realistic about how much eyewear will cost and what is available. One of the biggest mistakes people make, according to Shuval, is assuming that all glasses and contacts are the same, when in fact, lens types, coatings, and other adjustments make a huge difference in how you see. They often suffer from sticker shock, too.

“I’m here to help my patients see and look better,” Shuval says, but customers don’t always appreciate how big of a purchase new glasses can be. “It can be a really angry conversation because people are like, ‘Why are you charging $600 for glasses?’” Aside from the fact that you’re probably going to wear those glasses all day, every day for a year or more, that price seems a lot more reasonable when you remember that every pair of glasses is a custom, FDA-regulated medical device. “What people really don’t realize about eyewear is 100 percent of glasses made are custom-made,” she adds. “No two pairs that I make are alike.”

Furthermore, as patients get older and start to need bifocals, they often don’t understand the limits of modern optical technology. “People just want to put on glasses and say, ‘Oh my god, I can see,’” Shuval describes. But adjusting to a new pair of glasses can take weeks. Your brain gets used to compensating for certain vision deficiencies, and you have to get used to a new prescription. And in some cases, lens technology still isn’t good enough to replicate the natural abilities of the eye. When it comes to technology like progressive bifocals, patients actually need to be taught how to use the lens, for instance.

4. … Especially when it comes to contact lenses.

Alexander says many patients get upset when they’re told that their prescription for contact lenses will expire after a year, and that they’ll have to come back into the office in order to get a new one. “What patients don’t consider is that you are putting a medical device into your face,” he says, “and if they’re not properly managed it can lead to serious complications—it can lead to infections and ulcers and corneal issues.” Patients don’t necessarily understand that they're paying for vital preventative care: “It’s a medical device in an incredibly sensitive part of your body," he explains.

5. Opticians are obsessive about fit.

Adam Bentley, an Optical Field Leader at Warby Parker based in San Francisco, says his biggest pet peeve as an optician doesn’t occur in the office—it’s when he sees crooked eyewear around town. “I’ve often found myself looking at a crooked pair of glasses on the subway [and] wishing I could walk up and fix them,” he admits.

6. Opticians often choose which frames their stores carry.

In private practices, the optician might be responsible for more than just showing customers the latest glasses. They might also be the one determining what frames the shop offers. “I personally am the frame buyer for my store,” Shuval explains. That means she can answer a whole host of questions for customers beyond the realm of fit or function, including queries about where the glasses are made. That has become increasingly important as more and more customers become aware of the eyewear monopolies. Luxottica, an Italian frame company, makes an estimated 25 percent of the frames in the world, while Essilor, a lens company based in France, makes an estimated 45 percent of prescription lenses. Many blame the corporations' vast reach for driving the price of glasses up to artificially high rates. (The two corporations also merged in 2018.)

But Shuval says that buying glasses from shops like Warby Parker isn't the only way to escape the EssilorLuxottica monopoly. “I seek out the small companies [that make frames] and I can tell you about all the designers and factories where they’re made, because that’s important to me,” she says.

7. Many private opticians aren’t fans of online retailers.

In fact, despite the accessible price points, neither Shuval nor Alexander expressed much enthusiasm for the idea of buying glasses online. The main issue is that being fitted for glasses isn’t only a matter of finding a frame that won’t fall off your face. Online shopping can offer very inexpensive options, as Shuval explains, and “sometimes they’re good options for people, but it’s [about] making sure that custom medical device that’s sitting on your face all day is actually going to be helpful.”

One of the roadblocks patients run into while shopping for glasses online has to do with measuring the position of their pupils. Opticians measure your eyes to make sure that the centers of your lenses are positioned exactly over your pupils. While patients can try their best to measure this at home on their own, it’s not the same as having it measured in an office by a professional.

Almost any online glasses shop is going to ask for your pupillary distance (PD), which is the horizontal distance between your eyes. You might be asked for your binocular pupillary distance, which is the distance between your two pupils, or the monocular distance, which is the distance from the bridge of your nose to your pupil—expressed in two different measurements, since faces aren’t always symmetrical. However, those measurements aren't everything. “In order to make a really good lens you need more information than that,” Shuval says.

In fact, there is a secondary measurement that most online shops don’t ask about—the vertical measurement, known as the ocular center height. “[The] ocular center is a top-to-bottom measurement for the patient, and that can’t be measured until you have the frame,” Alexander explains. “If you don’t know where their eye sits in a given frame before the lenses are made, then while the optical center might be aligned left to right, it’s not going to be aligned top to bottom.”

If your lenses aren’t positioned over your pupils correctly, you won’t see as well, and the eye strain can cause headaches and other discomfort. Lenses that don’t fit you right might make you feel nauseous, affect your depth perception, and more.

While you can get your ocular center measured by an optician at a Warby Parker retail store, buying glasses from Warby Parker’s online shop doesn’t require ocular height, just pupillary distance. In response to questions about this policy, Warby Parker provided the following statement: “A common misconception is that this measurement is required for all orders, when in fact it’s not … For online orders, we’ve developed tools and proprietary technology that allows us to help predict this type of measurement based on previous customer data. We also have in-house opticians to help online customers in the event that customers need extra assistance.”

8. Opticians love to answer questions …

“I love when patients come and ask me, 'Is there any cool new technology we should be looking at?’” Shuval says. Opticians are experts in their field and spend a lot of time keeping abreast of the latest technological updates in eyewear. Most love to share that knowledge. “We like getting to explain stuff,” she explains, “and I think it’s really important for people to be educated consumers.”

9. … Except for one particular question.

Glasses are so personalized and there are so many possible options that it’s impossible to quote someone a single price tag, but that doesn’t stop patients from asking. “One of the more common questions that I used to get as an optician [that used to] drive me crazy,” Alexander explains, “would be, ‘How much are glasses?’ And it would be through gritted teeth that I answered, ‘Well, it depends on the frame that you choose and the lenses you need.’ But it’s a question that never made any sense to me because you’d never call up a car dealer and say, ‘How much is a car?’”

10. They'll gladly fix your glasses ... if you're a patient.

If you buy your glasses from an optician, adjusting and servicing those frames (for example, if they need to be straightened or have a screw replaced) is usually part of the initial cost. However, if you’re not a patient or bought your glasses online, you shouldn’t expect to get free repairs from the office.

“When an office charges for an optician's time or replacement of parts patients will get up in arms about it,” Alexander says. “If it’s somebody who wasn’t a customer of ours and has not taken care of their eyewear, to come in and get upset at being charged for a service we’re providing is always very frustrating for me.” That said, he says he would never charge one of his longtime patients for repairs.

But if you do need to get your glasses serviced and you're not already a patient, any charges will likely be minimal—at most, he says, you’ll probably need to pay $10 or so. So don’t be afraid to walk into your local optician’s office and ask. Just don’t get too snarky when they ask you to break out your wallet.

11. They don’t always follow their own advice.

“I clean my glasses with my shirt or whatever is lying around,” one anonymous optician tells Mental Floss. “It's a big optician ‘no, no.’” If you really want to take care of your specs, you’ll clean them with a microfiber cloth and lens spray instead, and always keep them safely tucked away in their case when you aren’t wearing them.

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