13 Behind-the-Scenes Secrets of Park Rangers

Getty Images
Getty Images

The National Park Service is over 100 years old, and while we could wax poetic for days about the splendor of the parks themselves, we decided instead to find out more about the people who help preserve them on a daily basis—not to mention keep us from getting lost. Here are a few insights about what life is like as a park ranger for the NPS and other agencies, from their biggest perils to some of their most special moments.

1. THEY DO (A LOT) MORE THAN ANSWER YOUR QUESTIONS. 

The job of a ranger is more multifaceted than it may seem. “As seasonal employees we essentially have to get a year of work done in three months or so,” said Alex Miller, a Lead Park Ranger for the US Forest Service at the National Grasslands Visitor Center in South Dakota. Ranger duties may include giving tours, staffing the visitor center, collecting fees, fielding questions, patrolling the park, enforcing park regulations, doing demonstrations, coordinating education programs, tidying up park areas, conducting interviews for oral history projects, running outreach programs, serving as a first responder, fighting wildfires, and even manning social media accounts (phew).

Steve Gifford, who has worked as a ranger at the Lincoln Home National Historic Site in Springfield, Illinois, as well as other NPS sites, told us: “People think that it is an easy job, that all you do is answer some questions and offer a few tours. But it is much more than that; you do the general things people see, but also the behind-the-scenes work is varied and intense.”

Despite all that hard work, many rangers told us that the hands-on, unpredictable nature of the job was all part of its appeal. The life of a ranger never looks the same from one day to the next—in part because the tasks are so varied, and in part because the rangers never know what sort of things might come their way. 

2. THEY'RE NOT NECESSARILY NATURE PEOPLE.

An NPS uniform doesn’t automatically mean your park ranger is a wildlife expert or skilled mountaineer. After all, not all locations under the National Park Service are nature preserves. There are also historic sites, national monuments, battlefields, and other conservation sites [PDF]—which could mean your ranger is more of a history buff.

Perhaps surprisingly, not all rangers are technically "rangers" either. There are also Park Guides, who are typically on a lower tier within the specialization of interpretation and education and have less potential for promotion. Still, even these guides sometimes go by "ranger" informally or wear a badge that reads "National Park Ranger." Other ranger specializations include law enforcement, emergency response, maintenance, administration, and more. Additionally, while every agency is different, there are distinctions that come with rank—like District Ranger and Supervisory Park Ranger.

3. THERE’S SOME SECRET LINGO.

Since the NPS is a government organization, acronyms are everywhere. Miller told mental_floss: “We do the GARS and GOHP projects as the USFS under the USDA in partnership with the BHPFA, VBJ and NPS, but for UNL have to be CITI certified with IRBs. All perfectly clear, right?” 

Aside from the ubiquitous acronyms, other slang terms includes "clustering," which occurs when there are too many rangers and/or volunteers at the front desk at one time, and which can give the impression that the park service employees have nothing to do. A "Furniture Tour" is when a ranger does a historic house tour but talks about the furniture or architecture of the house without talking about the people who lived there. While those tours are sometimes intentional, they’re also sometimes a byproduct of visitors who steer a tour through their persistent questions (you know the type).

Yellowstone in particular has its own set of lingo, where the rangers and other seasonal employees refer to themselves as “Savages," the exact origin of which is unknown. Then there's a "Code W" tourist—a wimpy hiker who requests emergency help when they don't really need it.

4. IT CAN BE A SCARY GIG ...

Rangers are incredibly well-prepared, skilled, and knowledgeable—both in their background and the education they receive on the job—but you can’t prepare for everything. The parks employees we talked to mentioned everything from bison to rattlesnakes to mountain lions, though nearly all of them also talked about how easy it was to avoid getting into trouble with wildlife if you take the right precautions. Basic rules, like not getting too close or moving too quickly, will generally keep you out of harm's way: "They give plenty of indicators when their territory is being encroached," Miller told us. It's also a good idea to properly stow your food items and trash, as those will attract all kinds of creatures. 

The elements can become an issue too; severe storms, tornados, and other surprise weather events all come into play from time to time. As does the paranormal, in some cases. Nick Sacco, a ranger at Ulysses S. Grant National Historic Site in St. Louis, Missouri, joked, “Some visitors talk about seeing ghosts in the basement of White Haven [another name for the Ulysses S. Grant National Historic Site] but I haven't seen any yet!”

5. … BUT THERE’S PLENTY OF ADORABLE TOO.

Yellowstone National Park via Wikimedia Commons // Public Domain

The laws of nature state: Where there are big scary animals, there are little, enchanting ones too. You’ll probably be happy to know that multiple rangers mentioned cuddly creatures; perhaps surprisingly, porcupines got a few shout-outs (not necessarily first critter that comes to mind when conjuring “cute”), in addition to other furry, park-dwelling friends who’ve crossed paths with rangers and visitors over the years. It's just one of the perks of the job.

6. MOST OF THEIR EXPERIENCES WITH PEOPLE ARE GREAT.

When we set out to discover what the life of a park ranger was like, we expected to hear a lot of horror stories about ridiculous tourists. While those do exist, the rangers we spoke with were overwhelmingly positive about visitors. They love talking to people, and not just about the parks. They like finding out what brings people out and what experiences they’ve had, which sometimes even leads to lasting connections. Sacco recounted this story:

I'll never forget this family of three that visited the site—a grandfather, a father, and a boy with autism. It was just the three of them during the tour and I tried to give them a personalized experience showing them around the house. The grandfather bought three pocket watches from our gift shop, but he came back another month later and showed me a plaque he had bought with one of the watches glued on top and a personalized engraving stating the date in which they had visited the park. He told me that the boy absolutely loved the site and couldn't stop talking about it for days with his family, friends, and classmates, and that the experience had brought the three of them together. That was really special to hear.

Rangers also told us that visitors are generally pretty well-prepared on a practical level—camping etiquette is on-point!—and said that occasionally visitors will even have teach park employees things about the great outdoors.

7. BUT PEOPLE STILL DO STUPID THINGS SOMETIMES.

From dangerous selfies to not reading signs to starting fires when they shouldn’t (there’s a reason Smokey Bear is still around), park visitors do occasionally do things that put themselves and the land in danger. Other common issues include people who want to argue about historical facts or who want to interact with places or things that are off-limits. Rangers also told us that they’re commonly mistaken for law enforcement—so let this be a reminder that not all uniforms are created equal.

8. IT TAKES A LOT OF WORK TO BECOME A RANGER.

Anyone who dreams of being a park ranger should know it doesn’t just happen overnight. But the good news is, there are a lot of roads that lead there, most of which involve a relevant degree and volunteer work (usually a lot of volunteer work). 

One of the rangers we spoke to volunteered through a Forest Service program called Passport in Time before becoming a ranger, while another went through a program now known as Pathways, which allows undergraduate and graduate students to work for the NPS while also working on their degrees. Sacco got his start at the park as an undergrad through an internship with a predecessor to Pathways called the STEP program. “The plan all along had been for me to become a high school social studies teacher," he says, "but when I started working at the Park Service it was real revelation for me. Learning about and teaching history became something that went far beyond the confines of the classroom and history textbook, and I loved how people of all ages relished the chance to interact with NPS staff and see historical homes and artifacts in person,” he told us. 

9. THE FIELD IS HIGHLY COMPETITIVE.

Even those who put in the hard work to become a ranger might not get a job or get placed where they want to be. According to Gifford, “There is so much competition for every single position within the agency. One of my coworkers applied to 90 different jobs before getting on with us.”

As far as compensation goes, it varies quite a bit based on the location and scope of the park, the position itself, and the employee's education history. Most NPS jobs—like other government jobs—have their pay based on the General Schedule pay scale [PDF]. But while most on the GS pay scale are full-time workers, many parks employees are seasonal, meaning they have to find work in other areas during the off-season. For a few specific examples of jobs (and their pay brackets) check out the USAJOBS site; some positions are hourly while others are salaried.

10. A PARK RANGER DOESN’T NECESSARILY WORK FOR THE NATIONAL PARK SERVICE.

Of course, not every park with a ranger falls under the umbrella of the NPS. There’s also the U.S. Forest Service, the Bureau of Land Management, the National Wildlife Refuge System, and other state agencies that employ the term “park ranger.” It might seem like a small distinction, but the agencies have different approaches and missions, which means their rangers can have different roles and responsibilities. For example, while national parks emphasize preservation and work under the Department of Interior, the US Forest Service is under the Department of Agriculture and is focused on both preservation and uses—such as lumber, cattle grazing, and mining.

11. THEY ADVOCATE R-E-S-P-E-C-T.

Since every park is so different, it’s tricky to come up with a hard-and-fast rule of behavior to encompass them all, but one thing a few rangers mentioned was plain old respect. If visitors all went in to the parks with a spirit of respect—for nature, wildlife, history, and other people—a lot of park problems, like trash and fires, could be avoided.

12. THEY WANT TO HELP YOU.

Another thing rangers strongly advised was planning ahead—and asking them for help when you arrive. Many parks offer varied experiences, from hikes to horseback riding, and knowing what you want to do ahead of time is useful for both you and parks officials, who are trying to serve the needs of a lot of people (over 10 million annually at the most popular location, Great Smoky Mountains National Park). Many of the parks have extensive online resources to help you plan your park experience.

The whole asking questions thing isn’t just about planning, though—rangers also want you to talk to them if you have concerns or need help. It’s what they’re there for, and many say that people don’t do it enough. 

13. THEY’RE NOT ALLOWED TO SPILL ALL THEIR SECRETS.

As active government employees, many rangers aren’t allowed to speak about the job—we talked to mostly former rangers, or current rangers who were given approval from above, and they couldn't share all the details of their work. (We should also note that the views expressed here are personal opinions that don't necessarily reflect the views of the National Park Service). Many rangers have great stories—there was some off-the-record talk of finding visitor underwear and other misadventures—but for the most part, the rangers had to be tight-lipped. Yet another good reason to take one out for a drink, and ask to be regaled with some anonymous tall tales.

Know of something you think we should cover? Email us at tips@mentalfloss.com.

All photos provided by iStock unless otherwise noted.

14 Secrets of Food Sample Demonstrators

Tim Boyle, Getty Images
Tim Boyle, Getty Images

Ever turn a corner in your local grocery store or warehouse club and see the aisle backed up? You might be able to blame a food sample demonstrator, those stationary sales representatives who invite congestion in stores by offering up free bites of food products in an effort to raise sales. (The strategy works—one study found that samples can increase sales by as much as 2000 percent.)

The task might look easy, but it isn’t. Sample demonstrators have to endure annoyed customers who can’t navigate aisles due to the traffic, unattended kids, and more—all while adhering to food safety regulations. To get a better perspective on the job, Mental Floss spoke with two former demonstrators. Here’s what we found out about life in the apron.

1. THEY’RE USUALLY NOT EMPLOYED BY THE STORE.

Food demonstrators are often mistaken for store employees, but they're usually not. The people working behind sample trays at Costco, for example, are often employed by Club Demonstration Services (CDS), a separate entity that hires sample representatives to present products endorsed by Costco and usually backed by the product manufacturer. (Companies can send their own reps out, too.) “CDS might have an office set up in the back of the store,” says Jim, a former food sample demonstrator for Costco locations in California. “We’d sign in, go through the warehouse, and get a quick brief on the product we were demonstrating.”

Though CDS is owned by Costco, CDS employees aren’t technically store employees, and don’t migrate to other work areas. But because customers figure the demonstrators work for the warehouse, they’re often asked for directions. “People just assume you know where stuff is,” Jim says. “I usually told them to find someone in a red vest.”

2. THEY CAN SPEND HALF THEIR SHIFT PREPPING.

A man mixes ingredients in a bowl
iStock

It may seem like a sample demonstrator is burning calories at the rate of a Queen's Guard, but they're usually very busy during the course of a six- or eight-hour shift. Food prep—including mixing ingredients for things like chicken salad or cooking steak strips—can take up as much as half of their time. It’s worth it, as cooked food has a huge advantage over ready-to-eat samples like chips. “There’s a kind of anticipation you build up when cooking something like steak,” Jim says. “It could take a few minutes or 45 minutes, and people are standing there asking when it will be ready.”

3. THEY NEED TO STAY WITHIN A 12-FOOT RADIUS OF THE CART.

Food sample demonstrators may sometimes work in a massive warehouse, but they don’t have the run of the property. Once they’ve settled into their work area—typically near where the product they’re demonstrating is stocked or wherever there’s free space in the building—they’re expected to never be more than 12 feet away from the cart. “The 12-foot radius has to do with the fact that you’re responsible for maintaining your station and keeping customers safe,” says Skyler, a former demonstrator for Costco. “If a kid sees an unattended station with a hot grill running and grabs a sample off of it and burns themselves, it’s a liability.” Demonstrators also need to make sure no one is grabbing a sample and then putting it back, which would be a gross (literally) violation of food handling safety. Once you touch it, it goes either in your mouth or in the garbage.

4. THEY FOLLOW AN ACRONYM FOR SALES SUCCESS.

Vice-president Joe Biden greets food sample servers at a Costco
Saul Loeb, AFP/Getty Images

Food sample pushers don’t work on commission, but they can get bonuses if they sell through their inventory, so it benefits them to make sure people are consuming what they’re offering. One method for enticing customers is what Jim describes as a corporate acronym called SITGA. “It stands for Smile, Invite, Talk, Give Sample, and Ask,” he says. Demonstrators are also free to come up with their own strategy. “I liked to rhyme, like ‘come on by, give it a try,’ that sort of thing.”

5. THEY HAVE TRICKS FOR STAVING OFF BOREDOM.

Speaking with the Yes and Yes blog, Sam's Club food demo specialist Jan said that the hours spent sporadically interacting with customers can require demonstrators to make up their own fun. "I deal with the boredom in several ways. I practice standing on one foot and count the seconds before I lose my balance ... I count and rearrange samples. I reorganize the equipment under my cart. I alphabetize equipment. I grab items off the shelves and read the ingredient and nutrition labels, read slogans on T-shirts, or I try to engage customers in conversation."

6. THEY GET TIRED OF HEARING THE SAME RESPONSES.

A man in an apron looks tired
iStock

Sometimes it's hard to tell what's worse—going for long stretches without customers, or hearing the canned answers they love to give over and over (and over) again. "Customers make stock remarks about certain foods," Jan said. "If you serve sausage, they ask, 'Where are the pancakes?' If you serve a cold drink, they say it would be better with vodka. Coffee samples inevitably get, 'Now I need a donut.'"

7. THEY HAVE TO DEAL WITH “SAMPLE NINJAS” ...

There’s usually no cap on the number of samples a customer can grab from a cart. Still, people can feel a degree of embarrassment going back for seconds—or thirds—and sometimes try to sneak a taste without being seen. Skyler calls these people “sample ninjas” for their attempts to go undetected. “People love free food,” he says. “They don’t want to be seen as freeloaders, they don’t want to hear a sales pitch, they just want snacks.”

8. ... BUT THAT SHAME CAN WORK IN THE STORE’S FAVOR.

A woman examines a supermarket shelf
iStock

When people are so addicted to a food sample they keep going back for more, they might opt to just buy the product rather than risk being perceived as a greedy shopper. “There have been cases where I’ve been shopping at Costco myself and went and bought something because my overwhelming shame kept me from grabbing a fifth sample,” Skyler says. “The system works.”

9. THEY HAVE A HEIGHT POLICY.

Kids represent a dilemma for demonstrators. If they’re unaccompanied by a parent, it can be potentially problematic to offer up a baked good or other food that could contain an allergen. Fortunately, most kids are aware of their food sensitivities. According to Jim, the unofficial rule of thumb is to give out samples to unattended children if they’re tall enough to see what’s on the cart. “We can’t really determine the age of a kid just by looking,” he says. “They just need to be tall enough to see the sample and discern what it is.”

10. THEY HAVE REGULARS.

Food samples are set out on a tray
iStock

Many Costco demonstrators stick to one store or district, making them a familiar face for people who shop there frequently. “There were definitely regulars,” Skyler says. “I would see old teachers from school, old friends, new friends, and regulars who would know my sales pitch and always play along—for more free samples, obviously.” Others were memorable for other reasons. “I was making cookies once and a woman grabbed the raw cookie dough and yelled at me because it was not cooked.”

11. THEY DEMO NON-EDIBLE PRODUCTS, TOO.

While Jim estimates that 90 percent of his time was spent demonstrating food, CDS also handles accounts for a variety of indigestible products, like Ziploc bags. “I’ve done dish soap and laundry soap, which is hard to demonstrate on the floor,” he says. “You have to give someone a sample and hope they try it and then come back.” Another time, Costco charged him with selling prefabricated outdoor tool sheds. “No one is buying a $3000 shed on the spot. They take a flyer. We didn’t get a sale the entire week.”

12. THEY HAVE A PLAN TO MAKE SURE NO FOOD GOES TO WASTE.

Food sits in a trash can
iStock

Toward the end of their shift, demonstrators start to estimate how many more samples they’ll need to meet remaining demand without setting out food that will wind up going to waste. “I do what I can not to waste anything,” Jim says. “We’ll usually make sure we’re done cooking by a certain time so nothing is left over.” Sealed food might go to a food pantry, depending on store policies, but prepared and unused food goes into the garbage. And no, it's not going to the demonstrators: They’re prohibited from taking the excess home.

13. NOT EVERYTHING THEY MAKE IS APPETIZING TO THEM.

Sample demonstrators are usually expected to taste their supply so they can make informed comments when a customer presses for details. While most everything is intended to be delicious, it may not necessarily be the demonstrator's own personal preference. "[I served] horrifying steak chimichangas, microwaved," Jan told Yes and Yes. "When cut into bite sized pieces, [they] squirt out a nasty brown liquid. Worse yet, lots of people liked them."

14. THEY APPRECIATE A LITTLE CUSTOMER ETIQUETTE.

Food samples are set out on a tray
iStock

While free food can cause some of us to abandon civility and manners, food sample demonstrators always appreciate when customers acknowledge they have a job to do—and it’s not to hand out free stuff. Listening to their sales pitch is the polite thing to do in exchange for the eats. “Just try to remember that it’s a sales job and that final sale number is being held over the sample demonstrators’ heads,” Skyler says. “They’re not just someone being paid to hand out food to boost customer morale.”

17 Behind-the-Scenes Secrets of Bookstores

iStock
iStock

For book lovers, there’s no more magical place than the local bookstore. Endless shelves of stories and characters, all at your eager fingertips. And while most of us have probably spent a significant amount of time wandering the aisles, few of us know what goes on behind the scenes. Here are some insights into the life of a bookstore, gleaned from the people who keep the shelves stocked.

1. EMPLOYEES WANT YOU TO ASK THEM FOR RECOMMENDATIONS.

“A person will say, ‘I have a really strange question, I’m sorry, but can you recommend a book?’” says Phyllis Cohen, owner of Berkeley Books in Paris. “That is the most normal question. It is my favorite question in the world! Give me some clues. I’ll ask them some pointed questions and then I make a pile for them. When they discover it they’re over the moon—it’s like they have a personal shopper in the bookshop.”

2. BUT BOOKSELLERS ARE NOT MIND-READERS.

They want to help you find your book, but they can’t if you don’t know the book’s name, author, or what it was about. This happens all the time, and it drives them crazy. “Customers will say ‘I don’t remember the name or what it was about but it has a blue cover. I think it had this word in the title,’” explains Katie Orphan, manager at The Last Bookstore in Los Angeles. Sometimes the questions are so vague that no amount of Googling will help, and then the customer leaves unhappy.

Even a botched title is better than no hints at all. “One funny thing that happens with customers is they get the titles totally wrong,” says Marissa Rodriguez, who has worked in a bookstore for two years. “High school kids will say ‘I’m looking for ‘How To Kill a Mockingbird’ or ‘Angry Grapes.’”

3. THEY CAN SPOT THE BOOKWORMS FROM A MILE AWAY.

A woman browsing near a sign for half-price paperbacks at a bookstore
iStock

Just browsing? Bookstore workers can tell. “Cookbooks is one of the sections where that happens the most,” Orphan says. “Art books and cookbooks. The people who are going to buy books, I can tell by the way they look at them, touch them, start carrying them around in a stack. I can always tell when people come up who is going to buy a book and who isn’t.”

4. THEY KNOW WHEN YOU’RE “SHOWROOMING.”

In recent years, many brick-and-mortar stores have fallen victim to online outlets like Amazon, which often offer the same books for a lower price. Some customers will browse for books they like, only to buy them later online, and they’re not very sly about it. “They’ll come in and use their phone to take a picture of the cover and barcode and just use the bookstore as the Amazon showroom,” says Keith Edmunds, a former bookstore owner. “It was awful. Seeing people do that was the height of ignorance.”

5. AND WHEN YOU’RE PLAYING THE SYSTEM.

“Some regulars would buy books one or two at a time and then within the two-week return window bring them back and be like, ‘I bought the wrong book,’” said Kat Chin, who worked at The World's Biggest Bookstore in Toronto for five years. “You’d know they read them because you could see the book was a little bit worn or the spine was cracked.”

6. THE GOAL IS TO GET BOOKS IN YOUR HANDS.

A red sign advertising bestsellers at a bookstore
iStock

One trick to get customers to commit to a book is to physically put the book in their hands and have them flip through it. “You can direct them to a part of the store, but that’s only half of selling a book,” Rodriguez says. “It's important to get merchandise in people's hands so they feel there’s already some ownership happening. They say ‘I like the way it looks and feels in my hands and I like the way it smells.’”

7. YOU HAVE TO HUNT FOR THE COFFEE SHOP.

Many bookstores, particularly the bigger ones like Barnes & Noble, have incorporated cafes into their layout. Alex Lifschutz, a London-based architect, told The Economist that putting the coffee shop at the back of the store or, if there are multiple stories, on the top floor, “draws shoppers upwards floor-by-floor, which is bound to encourage people to linger longer and spend more.”

8. THE KIDS SECTION IS STRATEGICALLY LOCATED.

According to Edmunds, the kids books are almost always located at the back of a store. “If the parents want to get a book for the kid they have to go through the whole store,” he says. “They’re hoping the parent will see something they want.”

9. SOMEONE PAID FOR THAT PRIME SHELF REAL ESTATE.

A red sign advertising bestsellers at a bookstore
iStock

In many big-box stores, publishers pay for good placement on “front tables, end caps and window space, in the same way General Mills and Procter and Gamble buy space for their breakfast cereals and dish detergents in the supermarkets,” Andy Ross, a literary agent, told The Book Deal.

10. AUTHORS, BEWARE THE “SOCIOLOGY” SECTION.

No author wants their book tucked away in the “sociology” section, claims veteran publishing insider Alan Rinzler. It’s “a catchall section for ambiguous titles, and the kiss of death for book sales,” he says.

11. BOOK THIEVES LOVE THE BIBLE.

At The World's Biggest Bookstore in Toronto, “the Bible was the number one stolen book of all time,” Chin says.

Other frequently stolen books? Japanese comics (a.k.a. manga), expensive medical books, and Kurt Vonnegut’s work. Chin also says Haruki Murakami books were so frequently stolen that her bookstore had to take them off the shelves, only bringing them out when they were specifically requested.

12. EMPLOYEES HATE WHEN YOU LEAVE BOOKS WHERE THEY DON’T BELONG ...

Long rows of books at a bookstore
iStock

“Neatening up a bookstore is a daunting process,” says Demi Marshall, a bookseller in Austin, Texas. The next time you pluck a book from its designated shelf slot, put it back when you’re done. Otherwise, “it’s like if you go to a clothing store and unfold all the clothes and then put them back on the shelf but don’t fold them,” Chin says.

13. ... AND WHEN YOU TREAT THE STORE LIKE YOUR LIBRARY.

“It’s nice to be able to go in and read maybe a chapter to see if you’re gonna like the book,” Chin says. “But then when you sit and read the whole book and put it back on the shelf, it gets grubby.” You’ll know a bookstore is trying to nudge you out the door if multiple employees drop by to ask if you need any help. “We would quietly pester people,” says Caleb Saenz, who used to work at Barnes & Noble. “I was at my peak passive aggressive phase when I was working at a bookstore.”

14. THE INTERNET HAS ACTUALLY BEEN A GOOD THING.

A brick-and-mortar Amazon bookstore in Seattle
iStock

Before the internet became ubiquitous, the process of looking up a book for a customer was daunting. “We had to look it up in 'Books In Print,’ which is a multi-volume, 4-inch thick, hardcover book,” says Liz Prouty, who owns Second Looks Books in Maryland with her husband, Richard Due. “It was a slow and cumbersome process and if anything was indexed wrong or a customer had the first word of a title wrong, you were out of luck.”

15. IT’S ALSO MADE US LOVE BOOKS MORE.

Some thought the e-book would surely spell the death of the bookstore. But many independent sellers say digitization has actually made people crave physical books more. “I’ve noticed in the last couple of years, so many people come in waxing rhapsodic about the smell of books, the feel of books,” Prouty says. “And they say it more now because the alternatives exist. People are deeply attached to the old-fashioned books.”

16. SOME BOOKSELLERS CAN IDENTIFY BOOKS BY THEIR SMELL.

Especially used booksellers. “These Penguins have their own particular odor,” Cohen says. That odor? Vanilla. Others might smell like almond or coffee.

17. BOOKSELLERS AREN’T IN IT FOR THE MONEY.

A blue sign with white letters spelling out the word "books" and a hand pointing
iStock

In fact, most of them have second jobs or need monetary support from family members. “It is definitely a work of passion for everyone that I know,” Marshall says. “We don’t do it for the money, we don’t do it because we have any power or prestige. It’s genuinely just that we love books and we love getting them into people's hands.”

A version of this story first ran in 2016.

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