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13 Behind-the-Scenes Secrets of Park Rangers

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The National Park Service is over 100 years old, and while we could wax poetic for days about the splendor of the parks themselves, we decided instead to find out more about the people who help preserve them on a daily basis—not to mention keep us from getting lost. Here are a few insights about what life is like as a park ranger for the NPS and other agencies, from their biggest perils to some of their most special moments.

1. THEY DO (A LOT) MORE THAN ANSWER YOUR QUESTIONS. 

The job of a ranger is more multifaceted than it may seem. “As seasonal employees we essentially have to get a year of work done in three months or so,” said Alex Miller, a Lead Park Ranger for the US Forest Service at the National Grasslands Visitor Center in South Dakota. Ranger duties may include giving tours, staffing the visitor center, collecting fees, fielding questions, patrolling the park, enforcing park regulations, doing demonstrations, coordinating education programs, tidying up park areas, conducting interviews for oral history projects, running outreach programs, serving as a first responder, fighting wildfires, and even manning social media accounts (phew).

Steve Gifford, who has worked as a ranger at the Lincoln Home National Historic Site in Springfield, Illinois, as well as other NPS sites, told us: “People think that it is an easy job, that all you do is answer some questions and offer a few tours. But it is much more than that; you do the general things people see, but also the behind-the-scenes work is varied and intense.”

Despite all that hard work, many rangers told us that the hands-on, unpredictable nature of the job was all part of its appeal. The life of a ranger never looks the same from one day to the next—in part because the tasks are so varied, and in part because the rangers never know what sort of things might come their way. 

2. THEY'RE NOT NECESSARILY NATURE PEOPLE.

An NPS uniform doesn’t automatically mean your park ranger is a wildlife expert or skilled mountaineer. After all, not all locations under the National Park Service are nature preserves. There are also historic sites, national monuments, battlefields, and other conservation sites [PDF]—which could mean your ranger is more of a history buff.

Perhaps surprisingly, not all rangers are technically "rangers" either. There are also Park Guides, who are typically on a lower tier within the specialization of interpretation and education and have less potential for promotion. Still, even these guides sometimes go by "ranger" informally or wear a badge that reads "National Park Ranger." Other ranger specializations include law enforcement, emergency response, maintenance, administration, and more. Additionally, while every agency is different, there are distinctions that come with rank—like District Ranger and Supervisory Park Ranger.

3. THERE’S SOME SECRET LINGO.

Since the NPS is a government organization, acronyms are everywhere. Miller told mental_floss: “We do the GARS and GOHP projects as the USFS under the USDA in partnership with the BHPFA, VBJ and NPS, but for UNL have to be CITI certified with IRBs. All perfectly clear, right?” 

Aside from the ubiquitous acronyms, other slang terms includes "clustering," which occurs when there are too many rangers and/or volunteers at the front desk at one time, and which can give the impression that the park service employees have nothing to do. A "Furniture Tour" is when a ranger does a historic house tour but talks about the furniture or architecture of the house without talking about the people who lived there. While those tours are sometimes intentional, they’re also sometimes a byproduct of visitors who steer a tour through their persistent questions (you know the type).

Yellowstone in particular has its own set of lingo, where the rangers and other seasonal employees refer to themselves as “Savages," the exact origin of which is unknown. Then there's a "Code W" tourist—a wimpy hiker who requests emergency help when they don't really need it.

4. IT CAN BE A SCARY GIG ...

Rangers are incredibly well-prepared, skilled, and knowledgeable—both in their background and the education they receive on the job—but you can’t prepare for everything. The parks employees we talked to mentioned everything from bison to rattlesnakes to mountain lions, though nearly all of them also talked about how easy it was to avoid getting into trouble with wildlife if you take the right precautions. Basic rules, like not getting too close or moving too quickly, will generally keep you out of harm's way: "They give plenty of indicators when their territory is being encroached," Miller told us. It's also a good idea to properly stow your food items and trash, as those will attract all kinds of creatures. 

The elements can become an issue too; severe storms, tornados, and other surprise weather events all come into play from time to time. As does the paranormal, in some cases. Nick Sacco, a ranger at Ulysses S. Grant National Historic Site in St. Louis, Missouri, joked, “Some visitors talk about seeing ghosts in the basement of White Haven [another name for the Ulysses S. Grant National Historic Site] but I haven't seen any yet!”

5. … BUT THERE’S PLENTY OF ADORABLE TOO.

Yellowstone National Park via Wikimedia Commons // Public Domain

The laws of nature state: Where there are big scary animals, there are little, enchanting ones too. You’ll probably be happy to know that multiple rangers mentioned cuddly creatures; perhaps surprisingly, porcupines got a few shout-outs (not necessarily first critter that comes to mind when conjuring “cute”), in addition to other furry, park-dwelling friends who’ve crossed paths with rangers and visitors over the years. It's just one of the perks of the job.

6. MOST OF THEIR EXPERIENCES WITH PEOPLE ARE GREAT.

When we set out to discover what the life of a park ranger was like, we expected to hear a lot of horror stories about ridiculous tourists. While those do exist, the rangers we spoke with were overwhelmingly positive about visitors. They love talking to people, and not just about the parks. They like finding out what brings people out and what experiences they’ve had, which sometimes even leads to lasting connections. Sacco recounted this story:

I'll never forget this family of three that visited the site—a grandfather, a father, and a boy with autism. It was just the three of them during the tour and I tried to give them a personalized experience showing them around the house. The grandfather bought three pocket watches from our gift shop, but he came back another month later and showed me a plaque he had bought with one of the watches glued on top and a personalized engraving stating the date in which they had visited the park. He told me that the boy absolutely loved the site and couldn't stop talking about it for days with his family, friends, and classmates, and that the experience had brought the three of them together. That was really special to hear.

Rangers also told us that visitors are generally pretty well-prepared on a practical level—camping etiquette is on-point!—and said that occasionally visitors will even have teach park employees things about the great outdoors.

7. BUT PEOPLE STILL DO STUPID THINGS SOMETIMES.

From dangerous selfies to not reading signs to starting fires when they shouldn’t (there’s a reason Smokey Bear is still around), park visitors do occasionally do things that put themselves and the land in danger. Other common issues include people who want to argue about historical facts or who want to interact with places or things that are off-limits. Rangers also told us that they’re commonly mistaken for law enforcement—so let this be a reminder that not all uniforms are created equal.

8. IT TAKES A LOT OF WORK TO BECOME A RANGER.

Anyone who dreams of being a park ranger should know it doesn’t just happen overnight. But the good news is, there are a lot of roads that lead there, most of which involve a relevant degree and volunteer work (usually a lot of volunteer work). 

One of the rangers we spoke to volunteered through a Forest Service program called Passport in Time before becoming a ranger, while another went through a program now known as Pathways, which allows undergraduate and graduate students to work for the NPS while also working on their degrees. Sacco got his start at the park as an undergrad through an internship with a predecessor to Pathways called the STEP program. “The plan all along had been for me to become a high school social studies teacher," he says, "but when I started working at the Park Service it was real revelation for me. Learning about and teaching history became something that went far beyond the confines of the classroom and history textbook, and I loved how people of all ages relished the chance to interact with NPS staff and see historical homes and artifacts in person,” he told us. 

9. THE FIELD IS HIGHLY COMPETITIVE.

Even those who put in the hard work to become a ranger might not get a job or get placed where they want to be. According to Gifford, “There is so much competition for every single position within the agency. One of my coworkers applied to 90 different jobs before getting on with us.”

As far as compensation goes, it varies quite a bit based on the location and scope of the park, the position itself, and the employee's education history. Most NPS jobs—like other government jobs—have their pay based on the General Schedule pay scale [PDF]. But while most on the GS pay scale are full-time workers, many parks employees are seasonal, meaning they have to find work in other areas during the off-season. For a few specific examples of jobs (and their pay brackets) check out the USAJOBS site; some positions are hourly while others are salaried.

10. A PARK RANGER DOESN’T NECESSARILY WORK FOR THE NATIONAL PARK SERVICE.

Of course, not every park with a ranger falls under the umbrella of the NPS. There’s also the U.S. Forest Service, the Bureau of Land Management, the National Wildlife Refuge System, and other state agencies that employ the term “park ranger.” It might seem like a small distinction, but the agencies have different approaches and missions, which means their rangers can have different roles and responsibilities. For example, while national parks emphasize preservation and work under the Department of Interior, the US Forest Service is under the Department of Agriculture and is focused on both preservation and uses—such as lumber, cattle grazing, and mining.

11. THEY ADVOCATE R-E-S-P-E-C-T.

Since every park is so different, it’s tricky to come up with a hard-and-fast rule of behavior to encompass them all, but one thing a few rangers mentioned was plain old respect. If visitors all went in to the parks with a spirit of respect—for nature, wildlife, history, and other people—a lot of park problems, like trash and fires, could be avoided.

12. THEY WANT TO HELP YOU.

Another thing rangers strongly advised was planning ahead—and asking them for help when you arrive. Many parks offer varied experiences, from hikes to horseback riding, and knowing what you want to do ahead of time is useful for both you and parks officials, who are trying to serve the needs of a lot of people (over 10 million annually at the most popular location, Great Smoky Mountains National Park). Many of the parks have extensive online resources to help you plan your park experience.

The whole asking questions thing isn’t just about planning, though—rangers also want you to talk to them if you have concerns or need help. It’s what they’re there for, and many say that people don’t do it enough. 

13. THEY’RE NOT ALLOWED TO SPILL ALL THEIR SECRETS.

As active government employees, many rangers aren’t allowed to speak about the job—we talked to mostly former rangers, or current rangers who were given approval from above, and they couldn't share all the details of their work. (We should also note that the views expressed here are personal opinions that don't necessarily reflect the views of the National Park Service). Many rangers have great stories—there was some off-the-record talk of finding visitor underwear and other misadventures—but for the most part, the rangers had to be tight-lipped. Yet another good reason to take one out for a drink, and ask to be regaled with some anonymous tall tales.

Know of something you think we should cover? Email us at tips@mentalfloss.com.

All photos provided by iStock unless otherwise noted.
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9 Behind-the-Scenes Secrets of Hollywood Body Doubles
Hugh Jackman and his Real Steel body double, Taris Tyler
Hugh Jackman and his Real Steel body double, Taris Tyler
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When you see the back of an actor’s head in a movie, it may not be the actor you think it is. In addition to stunt performers, most movies employ body doubles (or photo doubles) with a passing resemblance to the principal actors. While some body doubles are brought on set for specific skills—like helping an actor pass as a professional athlete—the job can often involve just being a body, whether that means being nude on camera, having photogenic hands, or appearing in place of actors who can’t be on set for some reason. Here are nine secrets of the job:

1. THEY MIGHT ONLY BE MODELING ONE BODY PART.

Body double Danielle Sepulveres has played the hands of other actors in plenty of roles in her career, on TV and in beauty commercials featuring close-up shots of her holding moisturizer or makeup. She’s drizzled dressing on salad in place of Brooke Shields. She regularly slides files across tables, makes lists, and pours wine in the place of actresses on The Good Wife. (She has also played Jill Flint's butt on the show.) “I knew only glimpses of my hands might make it into a shot, or part of my shoulder along with a wisp of hair,” she wrote of one of her jobs in Good Housekeeping in 2016. But she overheard the director complaining that her wrists looked “vastly different” than those of the principal actress in the movie, 2015’s Mania Days. “Luckily, I didn't get fired in spite of my wrists, but I wouldn't have been surprised had it happened.”

2. THEY’RE NOT JUST THERE TO SHOW THEIR BUTTS.

Yes, body doubles are often brought in if an actor doesn’t want to bare it all on camera. But they are hired for other reasons, too. For one thing, union rules mandate the actors get 12 hours off between when they leave set for the day and their next call time, so if the shoots are running long, the crew might employ someone else to stand in. Other times, it's a matter of particular talents. Most actors may be able to sing, dance, and cry on camera, but few also have the athletic skills to allow them to pass as a sports legend. In Battle of the Sexes (2017), Emma Stone plays Billie Jean King, one of the best tennis players of all time. To realistically represent King’s skills on the court, the movie makers brought in tennis doubles to play in place of Stone and her co-star, Steve Carell. Stone’s double was chosen for her playing style, which resembled King’s, and worked with King on-set to perfect her imitation. The effort was, according to The Wall Street Journal, a huge success. “Not only is the tennis believable, it’s a meticulous representation of the type of tennis played in that era: serve and volley, chipping and charging to the net, touch volleys and soft hands.”

3. ACTORS CAN GET TOUCHY ABOUT WHO PLAYS THEM.

When you are tasked with choosing a celebrity doppelgänger, you’ve got to keep egos in mind. “The choice reflects on the principal actor,” DeeDee Ricketts, the casting director for Titanic, told Vanity Fair in 2016. “We have to take into consideration that they can’t be too thin, or more beautiful, or too heavy, or too old, or else the principal actor will think, That’s how they see me?” Actors often get to give input on who will be their double, and sometimes have final approval rights written into their contracts. When she was being considered for the job of Janet Leigh's body double in Psycho's iconic shower scene, model and Playboy covergirl Marli Renfro had to strip down for both Alfred Hitchcock and Leigh herself so that they could make sure her body looked enough like Leigh's, as Renfro recently revealed at a Brooklyn screening of the documentary 78/52: Hitchcock's Shower Scene. In the case of nude scenes, actors might even have final approval on what physical moves their doubles are allowed to make.

4. THEY MIGHT NEVER MEET THEIR DOUBLE ...

If you’re working as an actor’s double, by definition, you’re not going to have scenes with them, and so some body doubles never meet the stars they’re pretending to be. Danish actor Elvira Friis, who worked as a body double for Charlotte Gainsbourg (and her character’s younger self, played by Stacy Martin) during the racier scenes of Lars von Trier’s Nymphomaniac (2013), never met the actor. “The closest I got to Charlotte Gainsbourg was that I was wearing her dress,” Friis told The Wall Street Journal.

5. OR THEY MIGHT SPEND A LOT OF TIME WITH THE PEOPLE THEY'RE PORTRAYING.

But how much time an actor spends with their doppelgänger really depends on the role. Some actors spend plenty of time with their doubles on set helping them get into the role. In What Happened to Monday (2017), Noomi Rapace plays the roles of seven identical sisters, making body doubles a necessity on set. Rapace helped direct her doubles during filming, “as they needed to know how the star would play the scene for each character so that it would sync up when she performed the part herself,” according to The Hollywood Reporter. Game of Thrones star Lena Headey (who plays Cersei) worked closely with her double Rebecca Van Cleave for a nude scene in the show’s fifth season finale. Headey walked Van Cleave through her character’s thinking and movements for each shot. Then, Headey did the same performance herself, wearing a beige dress that could later be edited out. In the final product, Headey’s facial expressions were merged with Van Cleave’s nude body.

6. THEY DON’T ALWAYS LOOK EXACTLY LIKE THEIR COUNTERPARTS.

Because body doubles are often only seen from the back or side, they may not look quite as much like their acting counterpart as you’d think. Brett Baker, who worked as Leonardo DiCaprio’s body double for Titanic, is several inches shorter than DiCaprio and seven years older. From the front, you wouldn’t peg him as a Jack Dawson lookalike. But with the same clothes and haircut, shot from above and behind, he passed easily as DiCaprio. Once Leo’s closeups were done, according to Vanity Fair, Baker was often brought in to stand opposite Kate Winslet as she played through her half of the scene. In some cases, he didn’t make it into the final shot at all, but still had to be on set for those 14-hour days.

7. THESE DAYS, THEY GET A BOOST FROM CGI.

With the help of technology, filmmakers can put their leading actor’s face on a body double’s torso, so they don’t have to limit their body doubles to just back-of-the-head or partial shots. This allows them to seamlessly meld both the main actor and the body double’s performances in post-production. That can allow directors to get exactly the scene they want in shows like Orphan Black, which features Tatiana Maslany playing multiple roles, or in cases where actors don't want to get totally naked on-camera. In rare cases, it can also be used to bring actors back from the dead. When Paul Walker died in a car crash midway through filming Furious 7 (2015), the filmmakers used his brothers and another actor as body doubles, superimposing computer-generated images of Walker’s face on their performances. Around 260 shots featuring Walker’s doubles appeared in the final cut.

8. IF AN ACTOR CAN’T ALTER THEIR WEIGHT FOR A ROLE, A BODY DOUBLE CAN FILL IN.

When Matt Damon was filming The Martian (2015), he wanted to lose 30 to 40 pounds to portray astronaut Mark Watney after he had been surviving on meager rations for years. But the filming schedule made that impossible, so a body double had to be brought in for some shots. “I was going to lose a bunch of weight in the third act of the movie, then put the weight back on,” Damon told Maclean’s. However, as the schedule shook out, they filmed the NASA interiors in Hungary, then immediately went to Jordan, which doubled as the Red Planet for the film’s purposes, and shot all the exterior shots from the beginning, middle, and end of the movie, with no time for Damon to lose a significant amount of weight. The skinny body double isn’t on screen for long. “It was, like, two shots,” Damon describes. (Still, fans noticed.)

9. SOMETIMES THEY NEVER MAKE IT IN FRONT OF THE CAMERA AT ALL.

When it comes to nude scenes, sometimes body doubles are hired but never used. Veteran body double Laura Grady was cast as Robin Wright’s lookalike for State of Play (2009), but didn’t shoot a single scene. “I just sat in my trailer, ready to go, and then at the end, [Wright] decided to do her own scenes,” Grady told Vulture in 2014. “That happens sometimes. Sometimes they just get a body double because they think they might need one, and then all of a sudden the actress is comfortable and she’s like, ‘No, I’ll just do it.’ Or they change a scene and they don’t make it as risqué.” Don’t worry, though—the double still gets paid.

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9 Secrets of Whole Foods Employees
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With 474 stores across the United States, Canada, and the United Kingdom, Whole Foods has cornered the market on organic, high-end groceries. And while the company is currently undergoing changes (such as lowering prices on many items) due to Amazon’s recent acquisition, we got the 411 on what it’s like to work there now. Here’s an inside look at how employees feel about the store’s high prices, why they can’t do much about shoplifters, and what they really do with damaged fruit.

1. THEY HAVE MIXED FEELINGS ABOUT THE STORE’S PRICES.

Many items at Whole Foods cost more than at other grocery stores, and the company’s “whole paycheck” nickname has some truth to it. While some team members defend the store’s notoriously high prices, others admit that they can’t afford to shop there. As Whole Foods Culinary Content Editor Molly Siegler explains to PopSugar, the store has high standards. “We have a whole team that’s dedicated to using science and really heavy research to figure out what can and can't be in our stores,” she says. “At a minimum, we have no artificial colors, no artificial preservatives, no artificial sweeteners, and no hydrogenated fats. Every single thing in our stores meets those standards, and often people don't realize that.” Whole Foods also lets customers sample anything before they buy it, return anything for a refund or store credit, and use coupons to lower their grocery bill.

On the other hand, some employees admit that Whole Foods makes high margins on candy (such as fancy marshmallows) and Whole Body products, the section of the store that contains vitamins, supplements, organic makeup, and skincare. “A lot of the things we sell—there’s no way I could buy [them],” an anonymous Whole Foods employee who works at a store in Southern California tells Mental Floss.

2. THEY MIGHT PUT DAMAGED PRODUCE IN YOUR SMOOTHIES.

Whole Foods worker stocking vegetables
JEFF HAYNES/AFP/Getty Images

The juice and smoothie bar at Whole Foods may look like it offers a tantalizing mix of fresh fruit and pristine vegetables, but the reality might be less than picture-perfect. Employees at some stores reportedly put old fruit and spinach into green smoothies, while others use bruised and damaged apples to make discounted apple juice. Similarly, some stores may put lettuce, tomato, onions, or mixed greens that haven't sold yet (and will go bad in a day or two) in the salad bar.

3. THEY WISH YOU WOULDN’T USE THEM AS YOUR DOCTOR.

Whole Foods’ commitment to health and high-quality products means that some customers treat their visits to the grocery store more like visits to a doctor, pharmacist, or holistic nutritionist. Although employees in the Whole Body department can help you find vitamins and supplements, they can't diagnose you or suggest treatment plans. “I cringe to think about how much money people dump into trying to solve their problems by taking the advice of the perfect-looking community college student in the body and vitamin aisle when what they need is treatment by a medical doctor,” writes a former Whole Foods employee on Gawker.

4. THEY DON’T ACTUALLY MAKE ALL THEIR PREPARED FOOD IN-HOUSE.

people in line at Whole Foods
TIMOTHY A. CLARY/AFP/Getty Images

You might assume that employees in each store’s kitchen bake or cook the items you see in the prepared foods section. But that warm loaf of bread, bowl of quinoa salad, or slice of tiramisu that tempts you at lunchtime might not be made in-house. Depending on the location and size of the Whole Foods, some items that appear to be freshly cooked are not. Most bread, for example, is shipped frozen to each store and then baked in an oven. (Bigger stores are more likely to have a full-service kitchen.)

“Little to nothing is actually made from scratch in the Whole Foods bakeries each day,” a former Whole Foods chef writes on her blog. “In the South region, Whole Foods has a huge mass-production kitchen in Alpharetta, GA. If you shop at any Whole Foods in the South and get food off of the hot bar, off of the soup bar, out of the deli case or in pre-packaged containers in the sandwich cooler or refrigerated prepared foods wall, there’s a good chance that your food was actually made in that kitchen in Alpharetta.”

5. THEY LAUGH ABOUT THE “ASPARAGUS WATER” INCIDENT.

A selection of asparagus stalks on wood
iStock

In 2015, some stores notoriously sold asparagus water—a bottle of water with three stalks of asparagus in it—for $6. Customers expressed their outrage on social media, poking fun at the product’s cost and silliness. Whole Foods soon removed the water from shelves, claiming it was a mistake, but the blunder lives on. Asked on Reddit if asparagus water is delicious, a Reddit user named wfmworker replied in the affirmative. “Honestly though, that whole situation didn't even shock me. WF sells some weird stuff.” In 2016, the store removed another $6 item—pre-peeled oranges in plastic containers—after Twitter users mocked the product’s pointlessness and damage to the environment.

6. THEY KNOW HOW TO HACK THE SALAD BAR.

An array of vegetables at a salad bar
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With an assortment of veggies, protein, nuts, and dressings, the salad bar at Whole Foods can be overwhelming, and it’s easy to pay a lot for a small container of food. But because items from the salad bar are priced according to weight, Whole Foods employees have some smart strategies on how to hack it. Some of their tips? Avoid heavier vegetables (like dense cauliflower or broccoli), skip beans, and use less dressing. According to a former Whole Foods Team Member who goes by psh_1_psh_2 on Reddit, you can also use the salad bar to save money on nuts. “The nuts on the salad bar are way less expensive than the nuts in bulk. You could theoretically just fill up your whole salad container with pecans or walnuts and save at least $2/lb,” he says.

7. THEY DEAL WITH SOME CRAZIES.

Whole Foods employees acknowledge that their customer base is unique. In general, the shoppers have a high disposable income, heightened interest in animal welfare, and a desire to support environmentally sustainable farming and fishing practices. But according to employees, it’s not uncommon to encounter customers who are demanding, entitled, or simply overshare their strange beliefs.

“In many cases, these customers have been privileged—financially and often otherwise—all their lives, which means many of them have massive entitlement complexes. It’s kind of hilarious to observe a building full of people who all believe that the world revolves around them,” says the former Whole Foods chef.

A former Whole Foods manager in California tells Thrillist that some customers discussed conspiracy theories with him. “I was so used to crazy people coming in that it became the norm. I had conversations with customers about chemtrails at a freaking grocery store. I had people go off on religious rants about Jews to me—and I'm Jewish, by the way,” he says. “People talk and run their mouths a lot and get too comfortable.”

8. THEY GO THE EXTRA MILE FOR THEIR CUSTOMERS.

Whole Foods employee at sample station with customer
Joe Kohen/Getty Images for Function Drinks

It’s no secret that the store’s items can be pricey, so Whole Foods employees put extra effort into making their customers happy. “I can say as a decorator in the bakery that we give extra time for free to cakes for really nice customers,” says psh_1_psh_2. Customers who smile and engage in small talk can brighten an employee’s day, transforming the experience of bagging groceries from a mundane task into an enjoyable one. Kailee Ver Valin, who has worked as a Team Member for over a year at a Whole Foods in North Carolina, explains that most customers respond positively to her friendliness. “The customers are thankful and friendly. I love talking to people,” she tells Mental Floss.

Additionally, the store’s butchers will debone animals, and sometimes season the meat, all for free. “A lot of people do that in our offices for lunch, or it's a really easy thing to do right before you head home for dinner. And it's not just salt and pepper—there's interesting rubs and spice mixes,” Siegler says.

9. THEY CAN’T DO MUCH ABOUT SHOPLIFTING.

Most Whole Foods employees have at least one story of customers stealing food. Whether someone eats from the prepared foods section before (or instead of) paying for it or lifts a container of vitamins and then asks for a refund, shoplifting is a big problem. Reddit user Lifeoncloud_9, who works as a supervisor at a Whole Foods in Chicago, explains that the company forbids employees from pursuing or trying to stop shoplifters: “We can get fired for confronting them. Most of the time we have an undercover loss prevention guard on duty. When there isn't, the most we can do is notify the manager on duty and he or she can ban them from the store."

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