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Why Do Toll-Free Numbers Start With 800?

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Businesses want your call, and a good way for them to get it is to make that call free. Back in the days of slow-returning rotary phones, long before the advent of “touch-tone,” engineers at Bell Labs were thinking hard about future call convenience. The system they devised—which includes 800 numbers—still stands today in this digital age of Skype, VoIP, and cell phones.

"COLLECT" AND "ZENITH" CALLING

Before toll-free numbers, the only way to call free of charge was to call collect. This reversed the charges so that the receiving party paid for the call, not the person placing it. Prior to toll-free numbers, some companies allowed collect calls from customers, but it was a cumbersome way to attract business because the call had to go through the operator.

In the 1950s, a “Zenith number” published and advertised by some companies got you straight through to the operator, who would then look up a big paper directory and place the equivalent of a collect call manually to the receiving number at the relevant area code. This was toll-free for the customer, but certainly far from hassle free.

NORTH AMERICAN NUMBERING PLAN (NANP)

Developed by Bell and AT&T in 1940s, the NANP divided North America into 86 numbering areas defined by three-digit codes, beginning area code 201 (New Jersey) and ending area code 916 (far-northern California). They cleverly arranged the NANP so that the largest population areas were the quickest to dial on a rotary phone. Utah was assigned 801, but none of the regular area codes ended in a 0, as the astute Bell engineers had kept those ranges aside for special purposes.

Later, these reserved “non-geographic number” ranges—including the magic 800—would come into their own. Why 800, specifically? Probably because the number 8 corresponded with the letter T, for “Toll-free,” on a standard phone dial.

INWATS AND AUTOMATED COLLECT CALLING

In the early 1960s, Ken Looloian, AT&T’s head of planning, had a clever idea to cut costs by using electronic switching. In 1967, AT&T rolled out its long-distance “Inward Wide Area Telephone Service” (InWATS) service nationwide. With InWATS, businesses and organizations could “subscribe” (for an expensive, fixed-rate line fee) and receive a number from the toll-free range.

Because of the high cost—ensured by AT&T’s initial monopoly on the service—only large call volume outfits, such as Sheraton and National Data Corp., went for it at first. And it was still a primitive setup by today’s standards. Toll-free numbers were tied to specific geographic areas, forcing serious “subscribers” to pay for up to 20 numbers if they wanted to cover the entire U.S.

Nevertheless, the InWATS service meant that customers could at last direct-dial companies via 800 numbers. Thanks to the automated switching equipment, what was effectively a collect call paid for by the subscriber no longer required operator assistance. This was great news for customers, but probably not so peachy for those polite, trusty, jack-plugging operators.

ENTER THE OTHER MR. 800

The costly, clumsy system was slow to catch on until, in the mid-'70s, AT&T engineer Roy Weber made a big breakthrough in toll-free calling technology. Though computer-controlled digital switching was still in its infancy, Weber’s bold concept (which his supervisor thought was a “dumb idea”) was to point non-geographic numbers at database files. In this way, a number could act as an index code to pull up a specific file, which could then instruct the switchgear to route the call correctly to anywhere. (Unfortunately for Mr. Weber’s pocketbook, AT&T Bell Labs took on the patent rights to all their employees’ inventions there.)

THE 800 AND VANITY NUMBER BOOM

In the early 1980s, using Weber’s insight, AT&T centralized its databases. This was the spark that lit the 800 boom, as it meant that companies could now have a single, nationwide 800 number instead of multiple, state-specific ones. The 800 number became a mark of prestige for companies, and competitive pressures ensured that the service flourished.

It wasn’t long before subscribers got imaginative with their toll-free numbers, choosing catchy “phoneword” combinations, like 1-800-FLOWERS or 1-800-COOKIES. These “vanity number” combinations were easier for customers to remember than were long strings of digits. And thanks to touch-tone phones, they were now quick to dial, no matter where they would have landed on the dial of an old rotary phone.

In 1993, 800 numbers became truly portable, no longer tied to a particular carrier. This gave subscribers a much greater choice of memorable and vanity numbers. Due to huge demand, new U.S. toll-free prefixes now include 888, 877, 866, 855 and 844, as well as the original 800.

A WORLD OF 800

Gradually, countries the world over adopted the convention of using an 800 prefix to designate toll-free numbers. An early pioneer of reverse-charge calling and automatic switching, the UK used 0800 for its “Linkline” (later, “freephone”) service which began in 1985 through British Telecom.

In order to free up the greatly prized 0800, BT transferred it across from its previous incarnation as the area code for the remote village of Tongue in the far north of Scotland. Kind of appropriate, in a strange sort of way.

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Big Questions
Why Do Baseball Managers Wear Uniforms?
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Basketball and hockey coaches wear business suits on the sidelines. Football coaches wear team-branded shirts and jackets and often ill-fitting pleated khakis. Why are baseball managers the only guys who wear the same outfit as their players?

According to John Thorn, the official historian of Major League Baseball since 2011, it goes back to the earliest days of the game. Back then, the person known as the manager was the business manager: the guy who kept the books in order and the road trips on schedule. Meanwhile, the guy we call the manager today, the one who arranges the roster and decides when to pull a pitcher, was known as the captain. In addition to managing the team on the field, he was usually also on the team as a player. For many years, the “manager” wore a player’s uniform simply because he was a player. There were also a few captains who didn’t play for the team and stuck to making decisions in the dugout, and they usually wore suits.

With the passing of time, it became less common for the captain to play, and on most teams they took on strictly managerial roles. Instead of suits proliferating throughout America’s dugouts, though, non-playing captains largely hung on to the tradition of wearing a player's uniform. By the early to mid 20th century, wearing the uniform was the norm for managers, with a few notable exceptions. The Philadelphia Athletics’s Connie Mack and the Brooklyn Dodgers’s Burt Shotton continued to wear suits and ties to games long after it fell out of favor (though Shotton sometimes liked to layer a team jacket on top of his street clothes). Once those two retired, it’s been uniforms as far as the eye can see.

The adherence to the uniform among managers in the second half of the 20th century leads some people to think that MLB mandates it, but a look through the official major league rules [PDF] doesn’t turn up much on a manager’s dress. Rule 1.11(a) (1) says that “All players on a team shall wear uniforms identical in color, trim and style, and all players’ uniforms shall include minimal six-inch numbers on their backs" and rule 2.00 states that a coach is a "team member in uniform appointed by the manager to perform such duties as the manager may designate, such as but not limited to acting as base coach."

While Rule 2.00 gives a rundown of the manager’s role and some rules that apply to them, it doesn’t specify that they’re uniformed. Further down, Rule 3.15 says that "No person shall be allowed on the playing field during a game except players and coaches in uniform, managers, news photographers authorized by the home team, umpires, officers of the law in uniform and watchmen or other employees of the home club." Again, nothing about the managers being uniformed.

All that said, Rule 2.00 defines the bench or dugout as “the seating facilities reserved for players, substitutes and other team members in uniform when they are not actively engaged on the playing field," and makes no exceptions for managers or anyone else. While the managers’ duds are never addressed anywhere else, this definition does seem to necessitate, in a roundabout way, that managers wear a uniform—at least if they want to have access to the dugout. And, really, where else would they sit?

Have you got a Big Question you'd like us to answer? If so, let us know by emailing us at bigquestions@mentalfloss.com.

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Big Questions
How Long Could a Person Survive With an Unlimited Supply of Water, But No Food at All?
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How long could a person survive if he had unlimited supply of water, but no food at all?

Richard Lee Fulgham:

I happen to know the answer because I have studied starvation, its course, and its utility in committing a painless suicide. (No, I’m not suicidal.)

A healthy human being can live approximately 45 to 65 days without food of any kind, so long as he or she keeps hydrated.

You could survive without any severe symptoms [for] about 30 to 35 days, but after that you would probably experience skin rashes, diarrhea, and of course substantial weight loss.

The body—as you must know—begins eating itself, beginning with adipose tissue (i.e. fat) and next the muscle tissue.

Google Mahatma Gandhi, who starved himself almost to death during 14 voluntary hunger strikes to bring attention to India’s independence movement.

Strangely, there is much evidence that starvation is a painless way to die. In fact, you experience a wonderful euphoria when the body realizes it is about to die. Whether this is a divine gift or merely secretions of the brain is not known.

Of course, the picture is not so pretty for all reports. Some victims of starvation have experienced extreme irritability, unbearably itchy skin rashes, unceasing diarrhea, painful swallowing, and edema.

In most cases, death comes when the organs begin to shut down after six to nine weeks. Usually the heart simply stops.

(Here is a detailed medical report of the longest known fast: 382 days.)

This post originally appeared on Quora. Click here to view.

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