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21 of the Best Customer Service Stories Ever

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Think customer service is becoming a lost art? These companies prove that theory wrong in 21 big ways. 

1. LEGO

LEGO pieces seem to go missing all of the time, and they usually reappear embedded in the soft soles of your feet when you least expect it. But when 7-year-old Luka Apps of Highworth, Wiltshire, England, lost his Jay ZX minifig during a shopping trip, he wrote LEGO to ask for a replacement:

“Hello. My name is Luka and I am seven years old. with all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good. My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one. I promise I won’t take him to the shop again if you can. Thank you.”

Spoiler alert: Richard from LEGO Consumer Services sent him the Jay ZX minifig—and a little something extra. Richard explained that his bosses wouldn’t let him replace the minifig for free, but he decided to go over their heads:

“Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again. He told me to tell you, ‘Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”

After getting the OK from “Sensei Wu,” Richard upgraded Luka: “You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight! Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.”

2. DELTA AIR LINES

In 2013, Jessie Frank was headed to Atlanta to pick her daughter up from diabetes summer camp. Unfortunately, a series of mechanical problems and weather delays caused Frank to miss her connecting flight. She found herself stuck on standby in Washington, D.C., with seven people ahead of her in line. Miraculously, the agent called her name, and an attendant—who wasn't in uniform—met her at the doorway, helped her get her carry-on stowed, and located her seat.

When the plane landed in Atlanta, the flight attendants made an announcement saying that they had the pleasure of serving a very special guest on the flight—the CEO of Delta. That’s when Frank realized the man who had helped her was CEO Richard Anderson. He had given up his seat, in favor of sitting on a jump seat in the cockpit, so Frank could get to her daughter on time.

3. RITZ-CARLTON, AMELIA ISLAND

If you’re a parent, or if you were once a young child with a strong attachment to a special stuffed animal yourself, then you understand how positively devastating it can be when that toy goes missing. In 2012, Chris Hurn’s family had just arrived home from a trip to the Ritz-Carlton in Amelia Island, Florida, when his young son realized that his stuffed giraffe, Joshie, was nowhere to be found. Trying to buy time, Hurn explained to his son that Joshie had just extended his vacation by a few days.

Luckily, when the Hurns called the hotel, they were informed that the giraffe had indeed been discovered in the hotel laundry. To back up his fib, Hurn asked the Loss Prevention team to snap a picture of the stuffed animal sitting by the pool. The team did that and more, posing Joshie all over the hotel—getting a massage at the spa, chatting with a parrot, and even driving a golf cart. Joshie, the pictures, and a bunch of Ritz-Carlton goodies arrived in the mail a few days after the phone call.

4. KROGER

While waiting on a prescription at Kroger in Suwanee, Georgia, April Villada and her young daughter were chatting about the possibility of monsters under the bed in her new big-girl room—a great concern for many youngsters, of course. Villada was called to pick up the Rx and was surprised when the pharmacist handed her a spray bottle, in addition to the prescribed medication. It was a “custom potion,” complete with an official pharmacy label and directions, that would keep monsters away if sprayed once a day. In a Facebook post, Villada called the token "such a brilliant idea and so very thoughtful!"

5. MARRIOTT

You’ve heard of giving the shirt off of your back, but how about the pants off of your legs? That’s what happened several years ago when a customer in Mississauga, Ontario, Canada, packed the wrong black pants for a business meeting. About 10 minutes before his meeting, the customer realized that the black pants he packed were actually his wife’s. Panicked, he ran down to the front desk to ask if there were any extra pants in the lost and found. There weren’t—but the associate working at the front desk just happened to be the customer’s exact size. The associate changed into the casual pants he had with him and let the customer borrow his uniform pants.

6. NETFLIX

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If you’ve ever been in a “click to chat” experience with a company, you’ll know it can often be painfully scripted. But Netflix seems to have given their customer service representatives quite a bit of leeway—and users have noticed. Here’s a screenshot of a conversation with “Cpt. Mike of the good ship Netflix,” who took a simple request to fix a stalled episode of Parks and Rec and transformed it into a fun interaction.

7. VIRGIN TRAINS

About a year ago, Adam Greenwood was traveling on Virgin Trains when nature called. He realized, too late, that there was no toilet paper in his bathroom stall. Naturally, he whipped his phone out and tweeted about his dilemma, presumably to be funny. Virgin Trains noticed, and a representative delivered toilet paper to him post haste.

8. NINTENDO

Not long after the Nintendo Wii first was released, a Redmond, Washington, resident broke her system. She called Nintendo, and when the employees realized that she was right in town—Nintendo's American headquarters is also in Redmond—they invited her to stop over with her machine. She did, and they fixed it, apologizing profusely for the 30-minute wait.

9. NEIMAN MARCUS

Kristi Gustafson Barlette got a great deal during an online sale at Neiman Marcus and ordered several items at more than 50 percent off retail price. Awesome—until they appeared at her door in a soaking wet cardboard box. The packing material was also drenched, to the point that it had dissolved into the fabric of some of the clothing. Barlette decided to call Neiman Marcus as opposed to FedEx, and she wasn’t disappointed.

The representative offered to replace the order for free and mail it overnight—but upon closer examination, they discovered that two of the four items ordered were now sold out. Instead, Neiman Marcus issued her a credit to pay for dry cleaning on the two pieces she decided to keep, and sent someone to Barlette’s office to pick up the two irreparably damaged dresses, which she also received credit for.

10. WARBY PARKER

Last year, Michael John Mathis accidentally left his Warby Parker reading glasses on the Acela, the Amtrak service that runs between Washington, D.C. and Boston. He was a bit bummed but replaced his beloved glasses the next day. Much to his surprise, a package arrived in the mail a few days later: Two pairs of the exact same reading glasses and a copy of On the Road, accompanied by a note:

“Hi Michael, This might be odd… but you sat across from me on the train ride from NYC to Boston a few weeks ago and left your glasses on the train! As luck would have it, I happen to be the GC of Warby Parker, and there is nothing I like more than a good mystery… I hope these find you in good health! (also, we noticed your lenses were scratched so we made you a fresh pair!) Sincerely, AK

That would be Warby Parker’s General Counsel, Anjali Kumar. Impressed by her detective work? Here’s how Mathis figured it went down: “I imagine it was not that tough—just very kind. Not that many pair of that style, in that exact prescription, sold to a guy in NYC, plus I ordered another pair the following day online. That plus a quick check of a photo on facebook or linkedin to be sure I had been the guy sitting across from her on the train."

11. MORTON'S STEAKHOUSE

Author and business consultant Peter Shankman was getting ready to board a flight that was the last leg of a long day of traveling. It just happened to occur over dinnertime, and he knew he would be starving when he deplaned and headed home. “Hey, @Mortons – can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks. :)” Imagine his surprise when he got off the plane to find a tuxedoed gentleman holding a bag that contained a 24 ounce Morton’s porterhouse, shrimp, potatoes, bread, napkins and silverware. Shankman noted that the Tweet had to be noticed, someone had to get approval for the idea, a cook had to make his food, the food had to be driven 23.5 miles away from the nearest Morton’s, and someone had to track down his flight information and figure out where he was landing to meet him at the right location. All while his stomach was grumbling on a 2.5-hour flight. Pretty impressive.

12. SAINBURY'S

Sainsbury’s, a grocery store in the U.K., must have been pretty amused when they received a letter from a three-year-old girl named Lily. “Why is tiger bread called tiger bread?” she asked, referring to one of their bakery items. “It should be called giraffe bread.” Lily was just being observant—the pattern on the bread does resemble a giraffe more than a tiger. To everyone’s surprise, Chris King, a customer service manager at the chain, responded. “I think renaming tiger bread giraffe bread is a brilliant idea—it looks much more like the blotches on a giraffe than the stripes on a tiger, doesn’t it? It is called tiger bread because the first baker who made it a looong time ago thought it looked stripey like a tiger. Maybe they were a bit silly.” He enclosed a gift card, and the bread was renamed.

13. ZAPPOS

When one Zappos customer’s mother had some medical treatment that left her feet numb and sensitive to pressure—and also rendered most of her shoes totally useless—she ordered her mother six pairs of shoes from the online retailer, hoping that at least one of them would work. After receiving the shoes, her mother called Zappos to get instructions on how to return the shoes that didn’t work, explaining why she was returning so many shoes. Two days later, she received a large bouquet of flowers from Zappos, wishing her well and hoping that she recovered from her treatments soon. Two days later, the customer, her mother and her sister were all upgraded to “Zappos VIP Members,” which gives them all free expedited shipping on all orders.

Not impressed? Just Google “Zappos” and “customer service” and you’re bound to find something that astounds you.

14. TRADER JOE'S

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A Redditor’s 89-year-old grandfather got snowed in a couple years ago and didn’t have much in the house for meals. His daughter called several markets in the area to see if any of them had grocery delivery services, but the only one that said they did was Trader Joe’s. They don’t, actually, but were willing to help out this WWII vet. As the man’s daughter placed an order, the Trader Joe’s representative on the phone recommended other items that would be good for her dad’s low-sodium diet. An up-sell, you may be asking? Nope. They didn’t charge her a dime for the delivery or the groceries.

15. SOUTHWEST AIRLINES

While these other stories have been nice, this one might actually make you teary (it made me teary, and I’m a hard sell). A man was en route from a business trip in L.A. to his daughter’s home in Denver to see his 3-year-old grandson for the last time. The boy, beaten into a coma by his mother’s live-in boyfriend, was being taken off of life support at 9 p.m. that evening so his organs could be used to save other lives. The man’s wife called Southwest to arrange the last-minute flight and explained the emergency situation. Unfortunately, the man was held up by L.A. traffic and long lines at LAX and didn’t make it to the gate on time. When he finally made it there 12 minutes after the plane was scheduled to leave, he was shocked to find the pilot waiting for him. He thanked the pilot profusely, and the pilot said, “They can’t go anywhere without me, and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”

16. AMAZON

If you order a PlayStation online and it gets snatched from your doorstep instead of being delivered safely to your living room, that’s your problem, right? Or maybe it’s the delivery service’s problem. Or it’s the problem of the neighbor who signed for your expensive gaming system but didn’t bother to bring it inside to protect it from sticky fingers. Wherever the blame lands, it’s definitely not the problem of the company who fulfilled their end of the bargain by shipping the system using a secure method. However, when this scenario happened to an Amazon customer a few years ago, he called them to beg—plead—to see if there was anything that could be done because his son was expecting a PlayStation from Santa. Much to the customer’s shock, they not only sent another, but they didn’t even charge him for shipping. It even made it there on time for Christmas.

17. RITZ-CARLTON, BALI

Because of their son’s food allergies, a family vacationing at the Ritz-Carlton, Bali, was always careful to bring their own supply of specialized eggs and milk. In this particular instance, however, the food was ruined en route. The Ritz-Carlton manager couldn’t find any of the special items in town, but his executive chef recalled that a store in Singapore sold them. The chef contacted his mother-in-law, who lived there, and had her purchase the items, then fly to Bali (about 2.5 hours) to deliver them.

18. NORDSTROM

The tales of Nordie’s customer service are so mind-boggling that some of them are considered urban legend, but here's one that’s definitely true. In 2011, a member of the security staff noticed a woman crawling around on her hands and knees on the sales floor. When he discovered that she was looking for a diamond that had fallen out of her wedding ring while she was trying on clothes, he got down and searched with her. He also recruited a small team of people to help comb the floors. Eventually, the crew painstakingly picked through the dirt and debris in the store vacuum cleaners before coming up with the woman’s diamond.

19. APPLE

This one may turn out to be apocryphal, but the story was all over the place after the launch of the iPad 2. Apparently a man bought an iPad online, then returned it to the company almost immediately, affixing a Post-It to the front of the device that simply read, “Wife said no.” Returns processors must have gotten a kick out of it, because the story eventually made its way to a couple of Apple VPs, who refunded the customer and returned the iPad with an attached Post-It that said, “Apple said yes.”

20. LEXUS

Most of us have experienced it at one time or another—the dreaded vehicle recall. It’s usually some minor part, but replacing it ends up being a huge inconvenience for the car owner, even when replacement parts are free. Lexus certainly knows how to take the sting out of that. Although previous recalls had been addressed by sending technicians to the affected customers’ homes to fix the problem on the spot, when the Lexus ES 350 sedan was recalled in 2006, the company decided to ask owners to come on into the dealership. Instead of sitting in a waiting room waiting for their cars to be worked on, customers were given a brand new Lexus instead, no questions asked.

21. GAYLORD OPRYLAND

A writer was in Nashville for a blogging conference in 2012 and adored the clock radio at her hotel, the Gaylord Opryland. It wasn’t just any clock radio, but a clock radio/noise machine with very specific spa-style music that relaxed this writer as if she were actually getting a deep-tissue massage every time it played. Wanting to experience the same serenity at home, the blogger took to Twitter to ask the folks at the hotel where she could purchase one. Their response, essentially, was, “Sorry, it's made just for us, but here’s a similar one at the Sharper Image.” Unfortunately, the one they recommended lacked the spa music feature that the blogger loved so much. She told them as much and thanked them for the effort anyway. When she returned to her room later, she found a second clock radio sitting next to the permanent one, along with a note saying, “We hope you enjoy these spa sounds at home.”

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12 Surprising Facts About Bela Lugosi
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On October 20, 1882—135 years ago today—one of the world's most gifted performers was born. In his heyday, Bela Lugosi was hailed as the undisputed king of horror. Eighty-five years after he first donned a vampire’s cape, Lugosi's take on Count Dracula is still widely hailed as the definitive portrayal of the legendary fiend. But who was the man behind the monster?

1. HE WORKED WITH THE NATIONAL THEATER OF HUNGARY.

To the chagrin of his biographers, the details concerning Bela Lugosi’s youth have been clouded in mystery. (In a 1929 interview, he straight-up admitted “for purposes of simplification, I have always thought it better to tell [lies] about the early years of my life.”) That said, we do know that he was born as Béla Ferenc Dezső Blaskó on October 20, 1882 in Lugoj, Hungary (now part of Romania). We also know that his professional stage debut came at some point in either 1901 or 1902. By 1903, Lugosi had begun to find steady work with traveling theater companies, through which he took part in operas, operettas, and stage plays. In 1913, Lugosi caught a major break when the most prestigious performing arts venue in his native country—the Budapest-based National Theater of Hungary—cast him in no less than 34 shows. Most of the characters that he played there were small Shakespearean roles such as Rosencrantz in Hamlet and Sir Walter Herbert in Richard III.

2. HE FOUGHT IN WORLD WAR I.

The so-called war to end all wars put Lugosi’s dramatic aspirations on hold. Although being a member of the National Theater exempted him from military service, he voluntarily enlisted in the Austro-Hungarian Army in 1914. Over the next year and a half, he fought against Russian forces as a lieutenant with the 43rd Royal Hungarian Infantry. While serving in the Carpathian mountains, Lugosi was wounded on three separate occasions. Upon healing from his injuries, he left the armed forces in 1916 and gratefully resumed his work with the National Theater.

3. WHEN HE MADE HIS BROADWAY DEBUT, LUGOSI BARELY KNEW ANY ENGLISH.

In December 1920, Lugosi boarded a cargo boat and emigrated to the United States. Two years later, audiences on the Great White Way got their first look at this charismatic stage veteran. Lugosi was cast as Fernando—a suave, Latin lover—in the 1922 Broadway stage play The Red Poppy. At the time, his grasp of the English language was practically nonexistent. Undaunted, Lugosi went over all of his lines with a tutor. Although he couldn’t comprehend their meaning, the actor managed to memorize and phonetically reproduce every single syllable that he was supposed to deliver on stage.

4. UNIVERSAL DIDN’T WANT TO CAST HIM AS COUNT DRACULA.

The year 1927 saw Bela Lugosi sink his teeth into the role of a lifetime. A play based on the novel Dracula by Bram Stoker had opened in London in 1924. Sensing its potential, Horace Liveright, an American producer, decided to create an U.S. version of the show. Over the summer of 1927, Lugosi was cast as the blood-sucking Count Dracula. For him, the part represented a real challenge. In Lugosi’s own words, “It was a complete change from the usual romantic characters I was playing, but it was a success.” It certainly was. Enhanced by his presence, the American Dracula remained on Broadway for a full year, then spent two years touring the country.

Impressed by its box office prowess, Universal decided to adapt the show into a major motion picture in 1930. Horror fans might be surprised to learn that when the studio began the process of casting this movie’s vampiric villain, Lugosi was not their first choice. At the time, Lugosi was still a relative unknown, which made director Tod Browning more than a little hesitant to offer him the job. A number of established actors were all considered before the man who’d played Dracula on Broadway was tapped to immortalize his biting performance on film.

5. MOST OF HIS DRACULA-RELATED FAN MAIL CAME FROM WOMEN.

The recent Twilight phenomenon is not without historical precedent. Lugosi estimated that, while he was playing the Count on Broadway, more than 97 percent of the fan letters he received were penned by female admirers. A 1932 Universal press book quotes him as saying, “When I was on the stage in Dracula, my audiences were composed mostly of women.” Moreover, Lugosi contended that most of the men who’d attended his show had merely been dragged there by female companions.   

6. HE TURNED DOWN THE ROLE OF FRANKENSTEIN’S MONSTER.

Released in 1931, Dracula quickly became one of the year's biggest hits for Universal (some film historians even argue that the movie single-handedly rescued the ailing studio from bankruptcy). Furthermore, its astronomical success transformed Lugosi into a household name for the first time in his career. Regrettably for him, though, he’d soon miss the chance to star in another smash. Pleased by Dracula’s box office showing, Universal green-lit a new cinematic adaptation of Mary Shelley’s Frankenstein. Lugosi seemed like the natural choice to play the monster, but because the poor brute had few lines and would be caked in layers of thick makeup, the actor rejected the job offer. As far as Lugosi was concerned, the character was better suited for some “half-wit extra” than a serious actor. Once the superstar tossed Frankenstein aside, the part was given to a little-known actor named Boris Karloff.

Moviegoers eventually did get to see Lugosi play the bolt-necked corpse in the 1943 cult classic Frankenstein Meets the Wolf Man. According to some sources, he strongly detested the guttural scream that the script forced him to emit at regular intervals. “That yell is the worst thing about the part. You feel like a big jerk every time you do it!” Lugosi allegedly complained.

7. LUGOSI’S RELATIONSHIP WITH BORIS KARLOFF WAS MORE CORDIAL THAN IT’S USUALLY MADE OUT TO BE.

It’s often reported that the two horror icons were embittered rivals. In reality, however, Karloff and Lugosi seemed to have harbored some mutual respect—and perhaps even affection for one another. The dynamic duo co-starred in five films together, the first of which was 1934’s The Black Cat; Karloff claimed that, on set, Lugosi was “Suspicious of tricks, fearful of what he regarded as scene stealing. Later on, when he realized I didn’t go in for such nonsense, we became friends.” During one of their later collaborations, Lugosi told the press “we laughed over my sad mistake and his good fortune as Frankenstein is concerned.”

That being said, Lugosi probably didn’t appreciate the fact that in every single film which featured both actors, Karloff got top billing. Also, he once privately remarked, “If it hadn’t been for Boris Karloff, I could have had a corner on the horror market.”

8. HE LOVED SOCCER.

In 1935, Lugosi was named Honorary President of the Los Angeles Soccer League. An avid fan, he was regularly seen at Loyola Stadium, where he’d occasionally kick off the first ball during games held there. Also, on top of donating funds to certain Hungarian teams, Lugosi helped finance the Los Angeles Magyar soccer club. When the team won a state championship in 1935, one newspaper wrote that the players were “headed back to Dracula’s castle with the state cup.” [PDF]

9. HE WAS A HARDCORE STAMP COLLECTOR.

Lugosi's fourth wife, Lillian Arch, claimed that Lugosi maintained a collection of more than 150,000 stamps. Once, on a 1944 trip to Boston, he told the press that he intended to visit all 18 of the city's resident philately dealers. “Stamp collecting,” Lugosi declared, “is a hobby which may cost you as much as 10 percent of your investment. You can always sell your stamps with not more than a 10 percent loss. Sometimes, you can even make money.” Fittingly enough, the image of Lugosi’s iconic Dracula appeared on a commemorative stamp issued by the post office in 1997.

10. LUGOSI ALMOST DIDN’T APPEAR IN ABBOTT AND COSTELLO MEET FRANKENSTEIN—BECAUSE THE STUDIO THOUGHT HE WAS DEAD.

The role of Count Dracula in this 1948 blockbuster was nearly given to Ian Keith—who was considered for the same role in the 1931 Dracula movie. Being a good sport, Lugosi helped promote the horror-comedy by making a special guest appearance on The Abbott and Costello Show. While playing himself in one memorable sketch, the famed actor claimed to eat rattlesnake burgers for dinner and “shrouded wheat” for breakfast.

11. A CHIROPRACTOR FILLED IN FOR HIM IN PLAN 9 FROM OUTER SPACE.

Toward the end of his life, Lugosi worked on three ultra-low-budget science fiction pictures with Ed Wood, a man who’s been posthumously embraced as the worst director of all time. In the 1953 transvestite picture Glen or Glenda?, Lugosi plays a cryptic narrator who offers such random and unsolicited bits of advice as “Beware of the big, green dragon who sits on your doorstep.” Then came 1955’s Bride of the Monster, in which Lugosi played a mad scientist who ends up doing battle with a (suspiciously limp) giant octopus.

Before long, Wood had cooked up around half a dozen concepts for new films, all starring Lugosi. At some point in the spring of 1956, the director shot some quick footage of the actor wandering around a suburban neighborhood, clad in a baggy cloak. This proved to be the last time that the star would ever appear on film. Lugosi died of a heart attack on August 16, 1956;  he was 73 years old.

Three years after Lugosi's passing, this footage was spliced into a cult classic that Wood came to regard as his “pride and joy.” Plan 9 From Outer Space tells the twisted tale of extraterrestrial environmentalists who turn newly-deceased human beings into murderous zombies. Since Lugosi could obviously no longer play his character, Wood hired a stand-in for some additional scenes. Unfortunately, the man who was given this job—California chiropractor Tom Mason—was several inches taller than Lugosi. In an attempt to hide the height difference, Wood instructed Mason to constantly hunch over. Also, Mason always kept his face hidden behind a cloak.

12. HE WAS BURIED IN HIS DRACULA CAPE.

Although Lugosi resented the years of typecasting that followed his breakout performance in Dracula, he asked to be laid to rest wearing the Count’s signature garment. Lugosi was buried under a simple tombstone at California's Holy Cross Cemetery.

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How to Carve a Pumpkin—And Not Injure Yourself in the Process
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Wielding a sharp knife with slippery hands around open flames and nearby children doesn't sound like the best idea—but that's exactly what millions of Halloween celebrations entail. While pumpkin carving is a fun tradition, it can also bring the risk of serious hand injuries. According to the American Society for Surgery of the Hand (ASSH), some wounds sustained from pumpkin misadventure can result in surgery and months of rehabilitation.

Fortunately, there are easy ways to minimize trauma. Both ASSH and CTV News have compiled safety tips for pumpkin carvers intended to reduce the chances of a trip to the emergency room.

First, it's recommended that carvers tackle their design with knives made specifically for carving. Kitchen knives are sharp and provide a poor grip when trying to puncture tough pumpkin skin: Pumpkin carving knives have slip-resistant handles and aren't quite as sharp, while kitchen knives can get wedged in, requiring force to pull them out.

Carvers should also keep the pumpkin intact while carving, cleaning out the insides later. Why? Once a pumpkin has been gutted, you’re likely to stick your free hand inside to brace it, opening yourself up to an inadvertent stab from your knife hand. When you do open it up, it's better to cut from the bottom: That way, the pumpkin can be lowered over a light source rather than risk a burn dropping one in from the top.

Most importantly, parents would be wise to never let their kids assist in carving without supervision, and should always work in a brightly-lit area. Adults should handle the knife, while children can draw patterns and scoop out innards. According to Consumer Reports, kids ages 10 to 14 tend to suffer the most Halloween-related accidents, so keeping carving duties to ages 14 and above is a safe bet.

If all else fails and your carving has gone awry, have a first aid kit handy and apply pressure to any wound to staunch bleeding. With some common sense, however, it's unlikely your Halloween celebration will turn into a blood sacrifice.

[h/t CTV News]

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