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19 Behind-the-Scenes Secrets of IKEA Employees

Stephen Chernin/Getty Images
Stephen Chernin/Getty Images

Chances are good you have a piece of IKEA furniture in your home. Perhaps you’re even sitting on an IKEA couch, reading at an IKEA desk, or lying in an IKEA bed right now. The Swedish company is the world’s largest furniture retailer, selling billions of dollars worth of goods each year, from BILLY bookcases to GLIMMA tealights. Its massive blue-and-yellow stores are kept well-stocked and running smoothly thanks to the efforts of more than 150,000 employees (or as IKEA calls them, “coworkers”) across the globe. We spoke with a few of them about what it’s like to work for one of the world’s most recognizable retail stores: 

1. THE IKEA PATHWAY HAS A CODE NAME.

It’s no secret IKEA’s maze-like showrooms are designed to take shoppers through every department, from the kitchen to the textiles, making sure they lay eyes on as many goods as possible. "One could describe it as if IKEA grabs you by the hand and consciously guides you through the store in order to make you buy as much as possible," Johan Stenebo, an IKEA veteran, wrote in his book, The Truth About Ikea

The winding walkway is known lovingly among employees as the “Long Natural Path” or the “Long Natural Way.” According to a 2011 New Yorker article by Lauren Collins, the pathway is supposed to curve every 50 feet to prevent shoppers from getting bored. 

2. THERE ARE SECRET SHORTCUTS.

Need to get to bedding but don’t want to walk through textiles, bathroom, and living room first? Stuck on the top floor but need a quick way to ground level? Take a shortcut.

There are multiple quick routes through the store, both for safety reasons and stocking reasons, and they’re open to the public. But they’re not advertised, so you’ll need a keen eye for secret passageways. Often they take the form of unmarked service doors. 

“If you know where to look, you’ll find them,” says Paula, who worked at an IKEA store in Houston for a year. At her store, there was a shortcut route that started with an unmarked door near the escalators. “Nobody’s going to stop you unless it explicitly says ‘employees only,’ but other than that you can open doors and you’d be amazed,” she says. 

“I love IKEA, but sometimes you just need to get in and out in like 20 minutes,” says Marie, who worked at IKEA for 11 years. If that’s the case, just ask an employee to give you the quickest route to your destination and they’ll point you to the nearest shortcut. 

3. BUT DON’T GET TOO USED TO THOSE SHORTCUTS.

“They’re always changing,” says Paul Robertson, who worked for 10 years at IKEA Canada. “They used to change them fairly frequently because we had a lot of repeat business, so customers would get familiar with the shortcuts and know how to zip through. After a while they would change the shortcuts to force people to go around the long way again.” 

4. THE WALLS MOVE.

According to Paula, the partitions that enclose IKEA’s various showrooms are on rollers and can be moved. “They have a lock on them so people can’t randomly move them,” Paula says. “At the end of the night we move all the walls out of the way so we have a straight shot to where the trash is.” This also makes it easier to remodel the display rooms. 

5. PEOPLE BUY THE ROOMS THAT ARE ON DISPLAY.

Speaking of the display rooms, occasionally customers will decide they like an entire room so much, they’ll order it as-is. “There have been people that come in and see a room and like everything there and they take it,” Paula says. 

6. THE “OPEN THE WALLET” SECTION

IKEA stores are littered with piles of small, practical items that are so cheap they’re hard to pass up. These areas are called the “Open The Wallet” sections. “There, an abundance of cheap goods—flowerpots, slippers, lint rollers—encourages the customer to make a purchase, any purchase, the thinking being that IKEA shoppers buy either nothing or a lot,” Collins writes in the New Yorker

According to Rob, a two-year IKEA veteran, this area was located at the bottom of the stairs on the second floor at his store. “It’s basically impulse buys,” he says. “It’s a lot of very cheap items, things that look practical, useful, something you didn’t realize you wanted.” The next thing you know you’re shoving five packs of tea candles and a bunch of plastic hangers into your yellow shopping bag, when all you really came in for was a desk lamp.  

7. BULLA BULLA

Another method for getting people to add things to their bags is known internally as the “bulla bulla” technique. Big bins are stuffed to the point of overflowing with hundreds of items “to create the impression of volume and, therefore, inexpensiveness,” Collins writes

“One of the big things is the sort of jumbo bin, they love that,” says Robertson. “If stock starts running low there, fill it back up. Pile it high. Customers think they’re getting a deal.” 

8. YES, YOU CAN NAP ON THE FURNITURE ...

The displays are meant to be touched, tested, and experienced. If you want to curl up on an IKEA couch or sprawl out on the bed, go for it. “You are allowed to sit on the beds,” says Paula, “but if you’ve been there for two or three hours, we have to wake you up.” 

This is a particularly well-documented phenomenon in China, where shoppers have been photographed snoozing all over the showroom. “We don’t see it as a problem,” IKEA spokesman Josefin Thorell told the Wall Street Journal. “We’re happy people feel at home in our stores. Certainly, it entails a little extra work for the staff, purely practically. But on the other hand, if customers try out our furniture and like it, we can sell an extra mattress or two.”

9. ... BUT YOU PROBABLY DON’T WANT TO.

According to Jana, an IKEA employee in Texas, the pillows on the display beds get swapped out once a month at her store, and the pillowcases only get changed when they are visibly dirty. The same goes for blankets and duvet covers. “I changed a bunch of duvet covers yesterday because from people touching the same corner every day, it looked dingy,” she says. “If we see something and think it looks gross, it needs to be changed.” 

10. THEY WISH YOU’D STOP OPENING THINGS.

“Customers will open anything and everything,” says Jana. “Everything in that store, we have on display. You can touch it, feel it, lay your face on it, but for some reason they’ll open the package and then leave it there. What they don’t understand is when they open certain things, we can’t resell them, so we have to scan them out.” 

11. THEY’RE TRAINED NOT TO OFFER HELP.

If you’re the passive-aggressive type of shopper, you’re bound to be disappointed at IKEA. Employees are given specific instructions to let the customers come to them if they need assistance. “You were supposed to only help customers if they asked you for it,” says Rob. “We were told that’s a very Scandinavian way of how stores work.” The same rule applies in the warehouse, where customers are expected to find and lift their own items unless it’s obvious they need assistance.  

12. THE BOOKS IN THE SHOWROOM OFTEN COME FROM EMPLOYEES’ OWN LIBRARIES.

IKEA’s sample rooms often feature towering bookshelves, but empty shelves aren’t particularly inviting. So, employees are asked to bring books from their own collection to fill the blank space. “All of that was stuff we owned,” Rob says. Usually they were asked to bring books that matched a certain color scheme. And you couldn’t bring in anything racy. “You had to use your common sense,” Rob says. “Nothing pornographic or anything.” 

13. THE MOST POPULAR ITEMS ARE …

The BILLY bookcase and the LACK table.

14. THE SERIAL NUMBERS CAN TELL YOU A LOT.

According to Robertson, there’s some rhyme and reason to the eight-digit code linked to each IKEA item. “While I was there, it was that the last two numbers would tell you what color the item was. So let’s say it ended in 40, it was blue. That would mean the 4 range was blue, so 41 might be light blue and 42 would be dark blue.” 

Many of the names have meaning, too. According to Collins at the New Yorker, “traditionally, the names of IKEA’s bookcases derive from different occupations; curtains are given names from mathematics; and bathroom products are named for lakes and rivers.”  

15. THEY WITNESS A LOT OF ARGUMENTS.

“If you really wanna test your relationship, go through IKEA and buy something,” says Jana. “I guess they just get stressed and overwhelmed that the store’s so big. I had a couple trying to make a decision on a rug and he was mad and she was on verge of tears. Then we were out of the rug they wanted, which made it even worse.”

Lovers' quarrels are so common in the store that at least one psychologist told the Wall Street Journal she has her bickering clients construct the Nornäs coffee table as a relationship-building exercise. Janice Simonsen, design spokeswoman for IKEA U.S., also told the paper she spent five years as a furnishings consultant and created a list of guidelines specifically for couples planning a trip to the store. 

16. THEY SPEAK IN CODE.

When “Code 22” comes over the intercom, it’s a distress call from the cash lanes. “We usually hear it around rush hour or on weekends,” says Jana. “It means the cash lanes are backed up into the warehouse. Anyone in the store who is register-trained has to go to the front and help.” 

If a lost kid is wandering the store (which happens a lot), Jana says managers use “Code 99” to put all employees on alert. “There are so many wardrobes to hide in or bed skirts to hide under,” says Marie. “If a kid really wanted to be hidden it would not be too hard.” 

17. THINGS GET WILD AFTER HOURS.

“At the end of night, they’d open all the walls and we’d have a big empty space and there would be pallet jack races,” Paula recalls. 

And there’s perhaps no better place to play hide-and-seek than in a massive, multiple-story maze stuffed with nooks and crannies. “On closing shifts, one guy I worked with would always manage to have me distracted, then he’d go hide in the store,” says Robertson. “So I would have to finish up tasks, walk through the store knowing somewhere along the way he would jump out at me, and he got me all the time.” 

18. THEY GET GREAT CHRISTMAS GIFTS.

IKEA is pretty well-known for having good employee perks, including its end-of-year gifts, which range from electronics to plane tickets. “The first year I worked there they gave out bikes,” says Rob. “This year they gave out Rokus.” Paula says her store gave employees who had been specially recognized by their coworkers the chance to win plane tickets to anywhere in the world.

19. PINTEREST DRIVES SALES.

Pinterest Screenshot

Employees can tell when an item has been featured in a viral Pinterest project because it sells out quickly. “There was one specific spice rack we were constantly sold out of,” says Paula. “Someone had gone on Pinterest and said you can paint it and make it a bookshelf for picture books for toddlers. We had to tell people, ‘If you’re here for the spice rack, we don’t have it.’” 

(For reference, it’s called the BEKVÄM spice rack.) 

All images courtesy of Getty Images unless otherwise noted.

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11 Secrets of Truck Drivers
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At any given time, more than 1.7 million truck drivers snake through our country’s arterial highways, delivering everything from potato chips to construction materials to electronics. We might not often stop to think about it, but these long-haul truckers are key to keeping our economic infrastructure running. To do that, they make considerable personal sacrifices.

“It’s not just a job,” Jim Simpson, a seasoned driver, tells Mental Floss. “It’s a lifestyle.” Truckers sleep in their cabs, see their families only intermittently, and sometimes find themselves at risk when perilous roads or aggressive drivers make for dangerous conditions. To get a better sense of what truckers experience, we asked two drivers—Simpson and Keith, who preferred not to use his last name—about life on the road. Here’s what they had to say.

1. THE TURNOVER RATE IS ABOVE 80 PERCENT.

Gather 10 truckers in one place and odds are that eight of them won’t be around a year later. The annual turnover rate for drivers at large truckload fleets is currently 88 percent, according to the American Trucking Association. At smaller fleets (those earning less than $30 million a year in revenue) it's about 80 percent. “A lot of people get into trucking because they see it as a way of making decent coin and they’re preyed upon by companies who just churn them out,” Simpson says. That could be one reason why there's currently a major shortage of qualified drivers—those with a commercial drivers license and up to eight weeks of training with a qualified driver (exact requirements vary by company).

2. THEIR ENGINES ARE PROGRAMMED SO THEY CAN’T SPEED.

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If you’ve ever been stuck behind a truck that seems to be moving at a glacial pace, don’t blame the driver. “Most companies limit the speed of their trucks,” Keith says. “I’ve been capped at 62 miles per hour.” The limit is often programmed into an engine’s computer, making it impossible for a truck to go faster even if the driver felt it was necessary.

3. OCCASIONALLY THEY CAN SAMPLE THE GOODS.

Long-haul trucking involves transporting practically every kind of consumer good or material you can think of. If the delivery happens to be tasty, sometimes drivers can get lucky and get a free (authorized) sample of their cargo. “Some of the bigger ice cream or candy companies, when you pick up or drop off a shipment, someone might give you a sample,” Keith says. “Ben & Jerry’s, for example, gave me a pint of ice cream. I had a freezer on board, thankfully.” Another time, a company Keith was delivering to refused a 25-pound box of chicken with damage to the box. “The receiver told us to keep it. We ate a lot of chicken that week.”

4. THEY MIGHT HAVE TO CALL AN UBER.

You’d assume that the biggest perk of driving for a living is the ability to transport yourself anywhere you want to go. And while it’s true drivers have to stick to a routine to get freight where it needs to go on time, they can still make stops at tourist attractions if they're ahead of schedule. Depending on the layout of the local roads, though, there might not be a place to park a 53-foot trailer. “When that happens, we might park a quarter-mile away and then call an Uber if it’s an urban area,” Simpson says. “That happens all the time.”

5. THEY CAN COOK ON BOARD.

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For a driver, truck cabs are like mini-apartments. In addition to sleeping quarters, many have outlets or power sources that can accommodate small appliances like refrigerators, microwaves, and cooking gear—all valuable resources when drivers want to avoid the greasy, calorie-heavy food at restaurants and rest stops. “When I was with my driving trainer, he had a Foreman grill,” Keith says. “I’d be driving and he’d hand me a plate of food. When I got my own truck, I got a Crock Pot and kept it on the floor.”

6. SOME DRIVERS MOUNT GIANT CHROME DUCKS ON THEIR HOOD.

According to Simpson, drivers who step away from working for major carriers and go into the hauling business for themselves like to signal their independence by customizing their truck. Since they own it, no one can tell them otherwise. “I sometimes see a truck with weird add-ons, like an 8-inch chrome duck or a weird paint job, and that’s the trucker telling you, ‘I own this truck, not some mega-carrier.’”

7. HAVING A DRIVING BUDDY ISN’T ALWAYS A GREAT IDEA.

Some operators pair up with a partner to help combat the loneliness of long-haul driving. In addition to having someone to talk to, they can cover more ground by having one person sleep while the other drives. Sometimes this works—Simpson drives accompanied by his wife—but sometimes it doesn’t. “You’re basically locking two strangers in something smaller than a jail cell,” Simpson says, citing it as another reason new drivers forced to pair with a partner wind up leaving the industry.

8. PICKING UP A HITCHHIKER CAN GET THEM FIRED.

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When a driver travels with a partner, he or she has gotten permission from the trucking company. The company makes the proper insurance adjustments for two passengers on the haul. If a driver picks up a hitchhiker, Simpson says, they’re then dealing with an unauthorized passenger.

How would a company find out a driver picked up a hitchhiker? “We have a camera on the dash,” he says. “One lens points out, and one points to the cab. If I hit a bump or anything that seems like it could be an accident, it snaps on for 30 seconds and sends footage to the company.” If that footage has a passenger in frame, the driver could be fired.

9. THEY STILL USE CB RADIOS.

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Although the internet and cell phones have stifled their use, many drivers still use dash-mounted CB radios to communicate with other drivers. “I had one and it was nice to hear if there was a traffic jam coming up,” Keith says. “Beyond that, there’s just a lot of trash talking, and it escalates into the equivalent of an internet flame war.”

Those who do tune into a CB band can still expect to hear some of the classic trucker slang. A "black eye" is a busted headlight; a "double nickel" is cruising at 55 miles per hour; taking a rest room break is "paying the water bill."

10. THEY COMMUNICATE WITH THEIR BLINKERS.

Not all drivers have CBs, but truckers still might need to send a message to someone else on the road. To do that, Simpson says they can take advantage of their headlights. “If I’m driving and someone passes me, I’ll turn my lights off and on a couple of times to let him know he’s cleared the front of my truck [and can merge],’” he says. “Then he might blink twice to say ‘thanks.’”

11. YES, PEOPLE DO CALL THAT 800 NUMBER.

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If you’re ever caught behind a truck, you might wind up staring at a bumper sticker that encourages people to call an 800 number to report a driver with dangerous road habits. According to Keith, some people do actually call, but they might not like what the person on the other end has to say. “I got reported once for hauling a bunch of Pop-Tarts filling in New York,” he says. “The stuff is liquid and shifts when you’re driving, so you take turns slowly. A guy didn’t like that and called the number. The safety supervisor ended up going off on him."

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19 Secrets of Public Librarians
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The nation's first free public lending library opened in Massachusetts in 1790 with a collection of books donated by Benjamin Franklin, and public librarians have been helping Americans figure stuff out ever since. Sure, librarians excel at matching the right novel or biography or picture book to the right reader, but their mission is broader, and rooted in a radical idea: Everyone, regardless of age, ethnicity, financial status, or any other factor, has a right to information. In honor of National Library Week, Mental Floss spoke to five public librarians to find out what they do behind the stacks to keep these local repositories of knowledge thriving.

1. THEY NEED TO HAVE AT LEAST A MASTER'S DEGREE TO GET A JOB.

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In order to score a job, librarians need a master’s degree in library science, library and information studies, or librarianship—programs in which they learn about cataloguing and organizing, statistics, research, management, and digital reference, among other essential skills. A librarian-in-training may also pick a specialty, like archival studies or rare books. Some librarians go on to earn a doctorate in library science; this degree can open the door to jobs in places like the Library of Congress and corporate research libraries.

2. THEY'RE INCREASINGLY IN DEMAND.

Librarians earn a median annual income of $60,760—about $10,000 higher than the average for all occupations nationwide. And in case you're thinking it’s a dying industry, the Bureau of Labor statistics estimates that librarian jobs of all kinds—not just those in public libraries—will increase by 9 percent by 2026. In fact, a 2017 report by the education and publishing company Pearson found that librarians, curators, and archivists were among the occupational groups with the highest probability of increased demand by 2030 [PDF].

3. THEY CAN HELP YOU WITH EVERYTHING FROM METADATA TO FILLING OUT YOUR TAXES.

Librarians are trained in accessing all sorts of information, not just what you find between two covers. Some of them, like Erica Findley, who works at the Multnomah County Library system in Portland, Oregon, specialize in metadata, which she describes as a fancy word for “how you describe a thing" (technically, it's data about other data). She focuses on making online catalogs easier for patrons to search: “We try to put ourselves in a user’s shoes—what kind of key word are you going to type into the search box?”

Her colleague Katy Ferris specializes in electronic content, and says it’s her mission to encourage patrons to “think beyond the library as a physical space where they can get the latest bestseller.” That means assembling electronic resources—e-books and audio books, digitized objects like photos and pamphlets, streaming media, and online databases.

Not sure how to tell fake news from real news? Ask a librarian. They can also help you research how to fill out tax forms, get career training, find an AA meeting, and apply for citizenship. “People think, ‘Librarians know everything!’” says Michelle Krakowski, an adult library specialist in Contra Costa County, California. “No, but we know where to look for it.”

4. THERE'S PLENTY OF RESEARCH BEHIND THEIR RECOMMENDATIONS.

What does a librarian want most? "To give someone the perfect book,” says Gia Paolini, a Contra Costa County community library manager. That said, no one, or 10, or 100 librarians can read every book published in a year. So, they do their own research in blogs and trade publications like Publishers Weekly, attend training sessions and webinars, and consult librarians-only subscription databases like NoveList.com, which offers book recommendations by librarians, for librarians. Rakisha Kearns-White, a young adult specialist at a large library in New York City, says she belongs to a committee whose members read several books every school semester, then present talks on them to their peers. Still, they read a lot—Kearns-White says "some colleagues read 1000 books a year, which is amazing. I don’t know how they do that."

5. THEY LOVE HELPING TO SETTLE A BET.

There’s a mundane occurrence to delight every librarian. “Especially if there are language barriers, I love when someone musters the courage to ask me a question and we can go back and forth to make sure I connect them to the right resources,” Krakowski says. For Paolini, it’s when “someone comes in nervous, expecting us to be mean, then they tell me, ‘You guys are so nice … and I didn’t know you had e-books!”

But Paolini's favorite thing of all is getting a call at the phone reference desk from a sports bar where two buddies are arguing over player stats: “I’m like, ‘This is great that you’re calling the library to settle a bet!'”

6. THEIR JOBS ARE OFTEN DEPENDENT ON TAXES.

Funding for public libraries is complex and varies place by place, but the bulk often comes from city or county allocations or property taxes, supplemented with state or federal dollars, as well as private donations. The nature of these sources can make them inconsistent from year to year, which means librarians' jobs are often subject to uncertainty. Paolini says the economic crash of 2008 was "awful." She explains, "We’re funded mostly by taxes, so when home values completely crashed we were looking at layoffs and [shortening] the hours we were open.”

Sometimes libraries have to get creative to fill budget shortfalls: The Carnegie Library in Pennsylvania raised money to fill some of a $5.5 million funding gap in 2010 by selling seasonal ornaments, according to the Pittsburgh Post-Gazette, and other libraries have been forced to get similarly inventive by hosting fun runs, wine tastings, mini-golf, and even Scrabble tournaments at the library.

The good news, though, according to Paolini, is that despite the occasional politician who thinks libraries waste public money and should be abolished, “99 percent of people [seem to] love libraries and are happy to fund them. We’re not going anywhere.”

7. PLEASE DON'T ASK THEM FOR "BOY BOOKS."

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Every librarian has their own set of pet peeves (not reading the posted hours, leaving books randomly in the stacks), but Kearns-White says that one of hers is when people come in and ask for "boy books" or "girl books." Her response: "Our books have no gender—I can recommend a good story about XYZ." Asking for books by gender, she says, "perpetuates unnecessary gender stereotypes and also perpetuates the idea that boys don’t like to read books written by women or starring women, and it’s really not true."

Another pet peeve? Parents who think their kids are reading the "wrong" kinds of books—comic books, say, instead of Shakespeare. In that case, Kearns-White will go above and beyond to get kids the books they want. “I’ll take the kid into a section where the [parent] can’t hear and say, ‘Listen, I can see you don’t like fiction but your mom isn’t going to get off my back about it. I’ll grab a book that seems like it could be remotely interesting to you, while you go get the book you really want. I’ll convince your mom to let you get both.’”

8. LIBRARIAN STEREOTYPES FROM POP CULTURE MAKE THEM ROLL THEIR EYES.

Negative images of librarians abound in pop culture—most recently, in the Netflix series Stranger Things. “The librarian [in one episode] is like, ‘You can’t have any more books because you’ve already got three out,’ and she’s so nasty about it,” Paolini says. “Every single librarian I know would say, ‘I’ll make you a deal.’”

The portrayal of librarians as dowdy spinsters gets another eye-roll, as does a messy library. “The library in No Man of Her Own (1932) with Carole Lombard looks like an apocalyptic nightmare. No librarian would ever let that happen,” Paolini says.

9. THEY WISH YOU WOULDN'T USE BACON AS A BOOKMARK ...

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Librarians find all kinds of objects wedged between the pages of books—$100 bills, Broadway tickets, condoms, paychecks, love letters, drugs, hatchets, knives, and even a vial labeled “smallpox sample.” Messiest of all, though, might be the food left in books, like crumbled Cheetos, slices of pickles, and whole strips of bacon (both cooked and raw).

10. ... OR LEAVE WEIRD THINGS IN THE BOOK DROP.

People also love to stuff strange items in the book drop, whether it's a dozen doughnuts—how thoughtful?—or a live raccoon. Librarians have also found fireworks, eggs, and dead rabbits and fish, both of which required carefully cleaning the book drop as well as the books that had been inside. Dewey Readmore Books, a library cat from Iowa, was originally deposited as a kitten in the night drop box, then became an international celebrity.

11. THEY NEVER TALK TO MANY OF THEIR PATRONS ...

Between online catalogs, self-serve check-out stations, and e-books and audiobooks that are accessed with the OverDrive app from home, “We never even interact with most of our users,” Ferris says. The surge in online usage doesn’t mean actual books and periodicals have become irrelevant, though; they’re just as in-demand as they ever were. “As librarians, it’s important for us not to dictate what libraries should be,” Krakowski says. Online services “help us support the diverse needs of our communities.”

12. ... BUT IF YOU'RE WEIRD, THEY MIGHT GIVE YOU A NICKNAME.

Librarians meet plenty of characters. Brooke McCarley documented her (brief) interlude working in a library for ThoughtCatlog.com; among her most memorable patrons was a man who gifted her a bag of used teddy bears "in case I could use them." Reddit’s libraries subreddit is also filled with librarians sharing stories about visitors bringing in kittens, reciting erotic poetry, showing up with cotton balls in their ears and noses—and smelling of everything from urine to gasoline. If you're particularly memorable, staff might make up a special name for you—according to redditor Greenjourney, one character at a small rural library has been nicknamed "Prince Valiant" by the staff for his bowl-shaped haircut and "medieval bathing habits."

13. THEIR JOB CAN COME WITH UNEXPECTED HAZARDS.

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Librarians get yelled at, hit on, and insulted. “Sitting out there at a desk opens you up to all kids of micro-aggressions,” Kearns-White explains. But even on an average day, programs can go a little … sideways. “I remember holding up a big tarantula and all the kids screaming,” Paolini says about her years running programs as a children’s librarian. “We also lost a boa constrictor once.”

Most public libraries have a code of conduct in place so librarians can eject anyone who’s intoxicated or acting abusively. These behaviors can lead to suspensions, although, Paolini says, “Most of us look at being in this space as a human right. You’d have to be an incredibly bad person—tried to hurt children or something—to get banned for life.”

14. SOMETIMES PATRONS JUST WANT TO TALK.

Some patrons need validation for their parenting skills, or a sympathetic ear to complain to. “Since public libraries are one of the few spaces you can go where nothing is asked of you, you get a lot of folks in crisis looking for help,” Ferris explains.

Other resources librarians may provide, depending on the needs and desires of their patrons: summer lunch programs for low-income kids; maker spaces; musical events; and access to on-site social workers.

15. THEIR GOAL IS TO MAKE LIFELONG LEARNERS—OF PATRONS, AND THEMSELVES.

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Between 1883 and 1929, steel mogul Andrew Carnegie funded thousands of public libraries around the world—including 1795 in the U.S. “The history of the Carnegie free libraries is still with us,” Krakowski says. “This is one of the few places in the world where you can walk in and go through the stacks, and there’s no gatekeeper."

It’s just this freedom and openness that attracts so many librarians to their profession. “We love information, and most of us are lifelong learners,” Krakowski continues. “What I love most is when people ask me questions from a different sort of life context [or background]. I’m excited to say, ‘I never thought about that! Let’s find out together.’”

16. SOMETIMES THEY NEED TO WEAR COSTUMES.

A large part of a librarian’s job is to get libraries recognized as community resources. For Krakowski, that means forging connections with organizations involved in animal services or workforce development, for example. “They may have experts who provide specialized services to the community, and we can support them by bringing certain [tools] into the library,” she says. For job development, that might mean things like training seminars, books about how to make a career change, and linking to national databases of jobs, like the U.S. Department of Labor's CareerOneStop.com

Children’s librarians also get requests to read at daycare centers and schools—and often, to dress up like characters such as Pete the Cat or one of the Wild Things. “Sometimes you think, ‘I didn’t go to library school for this,’” Paolini says. But that kind of outreach gives librarians the opportunity to introduce the library to new readers, promote summer reading programs, and get kids to sign up for their own library cards.

17. THEY HAVE A CODE OF ETHICS.

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In 1939, the American Library Association, the leadership body for professional librarians, adopted a 28-point Code of Ethics, which has been foundational to the mission of librarians ever since. It’s been amended three times since it was first adopted, and cut from 28 points to 8, but its basic tenets remain the same—serving as a mission statement of “general ambition” in dealing with censorship, privacy, and how a librarian should juggle her private views when they differ from those of her employing institution. Privacy especially, Krakowski says, is "an important thing to think about now, with discussions about the privacy of information and user data. Librarians are at the forefront of this, and understanding what privacy is, since we see people as individuals—not data sets.”

The Code of Ethics are just guidelines, however—they're not legally binding, so violating them won't get a librarian fired.

18. THEY MIGHT HIDE THE OFFICE SUPPLIES.

Most librarians are highly educated professionals who take their job very seriously. That said, they're humans, too, and the Tumblr Librarian Shaming collects some anonymous confessions from librarians who have behaved less-than-perfectly. That might mean getting garlic butter on the books, refusing to check out DVDs that are hard to find, transferring phone calls from abusive patrons to other libraries, or hiding the tape dispensers ("because people think that using ‘a little bit of tape’ means taking about a foot").

19. THEY DON'T WANT YOUR OLD MAGAZINES.

“We love to talk to you and answer your questions, so please interrupt us, and don’t think of us as scary,” Krakowski says. “You are our first priority, and libraries would not exist if not for you!”

There is one notable exception to this rule, however. “Please do not ask us if we want your moldy, outdated set of Encyclopedia Britannicas, or your mother’s collection of Better Homes and Gardens,” Paolini notes. The answer to that question will always be a resounding “No!”

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