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19 Behind-the-Scenes Secrets of IKEA Employees

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Chances are good you have a piece of IKEA furniture in your home. Perhaps you’re even sitting on an IKEA couch, reading at an IKEA desk, or lying in an IKEA bed right now. The Swedish company is the world’s largest furniture retailer, selling billions of dollars worth of goods each year, from BILLY bookcases to GLIMMA tealights. Its massive blue-and-yellow stores are kept well-stocked and running smoothly thanks to the efforts of more than 150,000 employees (or as IKEA calls them, “coworkers”) across the globe. We spoke with a few of them about what it’s like to work for one of the world’s most recognizable retail stores: 

1. THE IKEA PATHWAY HAS A CODE NAME.

It’s no secret IKEA’s maze-like showrooms are designed to take shoppers through every department, from the kitchen to the textiles, making sure they lay eyes on as many goods as possible. "One could describe it as if IKEA grabs you by the hand and consciously guides you through the store in order to make you buy as much as possible," Johan Stenebo, an IKEA veteran, wrote in his book, The Truth About Ikea

The winding walkway is known lovingly among employees as the “Long Natural Path” or the “Long Natural Way.” According to a 2011 New Yorker article by Lauren Collins, the pathway is supposed to curve every 50 feet to prevent shoppers from getting bored. 

2. THERE ARE SECRET SHORTCUTS.

Need to get to bedding but don’t want to walk through textiles, bathroom, and living room first? Stuck on the top floor but need a quick way to ground level? Take a shortcut.

There are multiple quick routes through the store, both for safety reasons and stocking reasons, and they’re open to the public. But they’re not advertised, so you’ll need a keen eye for secret passageways. Often they take the form of unmarked service doors. 

“If you know where to look, you’ll find them,” says Paula, who worked at an IKEA store in Houston for a year. At her store, there was a shortcut route that started with an unmarked door near the escalators. “Nobody’s going to stop you unless it explicitly says ‘employees only,’ but other than that you can open doors and you’d be amazed,” she says. 

“I love IKEA, but sometimes you just need to get in and out in like 20 minutes,” says Marie, who worked at IKEA for 11 years. If that’s the case, just ask an employee to give you the quickest route to your destination and they’ll point you to the nearest shortcut. 

3. BUT DON’T GET TOO USED TO THOSE SHORTCUTS.

“They’re always changing,” says Paul Robertson, who worked for 10 years at IKEA Canada. “They used to change them fairly frequently because we had a lot of repeat business, so customers would get familiar with the shortcuts and know how to zip through. After a while they would change the shortcuts to force people to go around the long way again.” 

4. THE WALLS MOVE.

According to Paula, the partitions that enclose IKEA’s various showrooms are on rollers and can be moved. “They have a lock on them so people can’t randomly move them,” Paula says. “At the end of the night we move all the walls out of the way so we have a straight shot to where the trash is.” This also makes it easier to remodel the display rooms. 

5. PEOPLE BUY THE ROOMS THAT ARE ON DISPLAY.

Speaking of the display rooms, occasionally customers will decide they like an entire room so much, they’ll order it as-is. “There have been people that come in and see a room and like everything there and they take it,” Paula says. 

6. THE “OPEN THE WALLET” SECTION

IKEA stores are littered with piles of small, practical items that are so cheap they’re hard to pass up. These areas are called the “Open The Wallet” sections. “There, an abundance of cheap goods—flowerpots, slippers, lint rollers—encourages the customer to make a purchase, any purchase, the thinking being that IKEA shoppers buy either nothing or a lot,” Collins writes in the New Yorker

According to Rob, a two-year IKEA veteran, this area was located at the bottom of the stairs on the second floor at his store. “It’s basically impulse buys,” he says. “It’s a lot of very cheap items, things that look practical, useful, something you didn’t realize you wanted.” The next thing you know you’re shoving five packs of tea candles and a bunch of plastic hangers into your yellow shopping bag, when all you really came in for was a desk lamp.  

7. BULLA BULLA

Another method for getting people to add things to their bags is known internally as the “bulla bulla” technique. Big bins are stuffed to the point of overflowing with hundreds of items “to create the impression of volume and, therefore, inexpensiveness,” Collins writes

“One of the big things is the sort of jumbo bin, they love that,” says Robertson. “If stock starts running low there, fill it back up. Pile it high. Customers think they’re getting a deal.” 

8. YES, YOU CAN NAP ON THE FURNITURE ...

The displays are meant to be touched, tested, and experienced. If you want to curl up on an IKEA couch or sprawl out on the bed, go for it. “You are allowed to sit on the beds,” says Paula, “but if you’ve been there for two or three hours, we have to wake you up.” 

This is a particularly well-documented phenomenon in China, where shoppers have been photographed snoozing all over the showroom. “We don’t see it as a problem,” IKEA spokesman Josefin Thorell told the Wall Street Journal. “We’re happy people feel at home in our stores. Certainly, it entails a little extra work for the staff, purely practically. But on the other hand, if customers try out our furniture and like it, we can sell an extra mattress or two.”

9. ... BUT YOU PROBABLY DON’T WANT TO.

According to Jana, an IKEA employee in Texas, the pillows on the display beds get swapped out once a month at her store, and the pillowcases only get changed when they are visibly dirty. The same goes for blankets and duvet covers. “I changed a bunch of duvet covers yesterday because from people touching the same corner every day, it looked dingy,” she says. “If we see something and think it looks gross, it needs to be changed.” 

10. THEY WISH YOU’D STOP OPENING THINGS.

“Customers will open anything and everything,” says Jana. “Everything in that store, we have on display. You can touch it, feel it, lay your face on it, but for some reason they’ll open the package and then leave it there. What they don’t understand is when they open certain things, we can’t resell them, so we have to scan them out.” 

11. THEY’RE TRAINED NOT TO OFFER HELP.

If you’re the passive-aggressive type of shopper, you’re bound to be disappointed at IKEA. Employees are given specific instructions to let the customers come to them if they need assistance. “You were supposed to only help customers if they asked you for it,” says Rob. “We were told that’s a very Scandinavian way of how stores work.” The same rule applies in the warehouse, where customers are expected to find and lift their own items unless it’s obvious they need assistance.  

12. THE BOOKS IN THE SHOWROOM OFTEN COME FROM EMPLOYEES’ OWN LIBRARIES.

IKEA’s sample rooms often feature towering bookshelves, but empty shelves aren’t particularly inviting. So, employees are asked to bring books from their own collection to fill the blank space. “All of that was stuff we owned,” Rob says. Usually they were asked to bring books that matched a certain color scheme. And you couldn’t bring in anything racy. “You had to use your common sense,” Rob says. “Nothing pornographic or anything.” 

13. THE MOST POPULAR ITEMS ARE …

The BILLY bookcase and the LACK table.

14. THE SERIAL NUMBERS CAN TELL YOU A LOT.

According to Robertson, there’s some rhyme and reason to the eight-digit code linked to each IKEA item. “While I was there, it was that the last two numbers would tell you what color the item was. So let’s say it ended in 40, it was blue. That would mean the 4 range was blue, so 41 might be light blue and 42 would be dark blue.” 

Many of the names have meaning, too. According to Collins at the New Yorker, “traditionally, the names of IKEA’s bookcases derive from different occupations; curtains are given names from mathematics; and bathroom products are named for lakes and rivers.”  

15. THEY WITNESS A LOT OF ARGUMENTS.

“If you really wanna test your relationship, go through IKEA and buy something,” says Jana. “I guess they just get stressed and overwhelmed that the store’s so big. I had a couple trying to make a decision on a rug and he was mad and she was on verge of tears. Then we were out of the rug they wanted, which made it even worse.”

Lovers' quarrels are so common in the store that at least one psychologist told the Wall Street Journal she has her bickering clients construct the Nornäs coffee table as a relationship-building exercise. Janice Simonsen, design spokeswoman for IKEA U.S., also told the paper she spent five years as a furnishings consultant and created a list of guidelines specifically for couples planning a trip to the store. 

16. THEY SPEAK IN CODE.

When “Code 22” comes over the intercom, it’s a distress call from the cash lanes. “We usually hear it around rush hour or on weekends,” says Jana. “It means the cash lanes are backed up into the warehouse. Anyone in the store who is register-trained has to go to the front and help.” 

If a lost kid is wandering the store (which happens a lot), Jana says managers use “Code 99” to put all employees on alert. “There are so many wardrobes to hide in or bed skirts to hide under,” says Marie. “If a kid really wanted to be hidden it would not be too hard.” 

17. THINGS GET WILD AFTER HOURS.

“At the end of night, they’d open all the walls and we’d have a big empty space and there would be pallet jack races,” Paula recalls. 

And there’s perhaps no better place to play hide-and-seek than in a massive, multiple-story maze stuffed with nooks and crannies. “On closing shifts, one guy I worked with would always manage to have me distracted, then he’d go hide in the store,” says Robertson. “So I would have to finish up tasks, walk through the store knowing somewhere along the way he would jump out at me, and he got me all the time.” 

18. THEY GET GREAT CHRISTMAS GIFTS.

IKEA is pretty well-known for having good employee perks, including its end-of-year gifts, which range from electronics to plane tickets. “The first year I worked there they gave out bikes,” says Rob. “This year they gave out Rokus.” Paula says her store gave employees who had been specially recognized by their coworkers the chance to win plane tickets to anywhere in the world.

19. PINTEREST DRIVES SALES.

Pinterest Screenshot

Employees can tell when an item has been featured in a viral Pinterest project because it sells out quickly. “There was one specific spice rack we were constantly sold out of,” says Paula. “Someone had gone on Pinterest and said you can paint it and make it a bookshelf for picture books for toddlers. We had to tell people, ‘If you’re here for the spice rack, we don’t have it.’” 

(For reference, it’s called the BEKVÄM spice rack.) 

All images courtesy of Getty Images unless otherwise noted.

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12 Secrets of Roller Coaster Designers
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Back in the early 20th century, engineers attempting to push the limits of roller coaster thrills subjected riders to risky upside-down turns and bloody noses. A century later, coaster designers rely on computer software, physics, and psychology to push the limits of the roughly 4400 rides in operation worldwide. To get a sense of what their job entails, Mental Floss spoke with several roller coaster specialists about everything from testing rides with water-filled dummies to how something as simple as paint can influence a coaster experience. Here’s what we learned.

1. GETTING STRAPPED IN MIGHT BE THE MOST EXCITING PART OF THE RIDE.

Roller coaster passengers prepare for a drop
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Known as a “thrill engineer,” UK-based Brendan Walker consults with coaster manufacturers and parks on the psychology of riding the rails. In his experience, riders getting secured into their seats are at the peak of their excitement—even more so than during the ride itself. “The moment the lap bar is being locked down and you have that feeling of things being inescapable, that you have to suffer the effects of the ride, is the highest moment of arousal,” Walker says. “The actual ride might only achieve 80 percent of that excitement.”

2. THEY TEST COASTERS WITH WATER-FILLED DUMMIES.

Bill Kitchen, founder of U.S. Thrill Rides, says it can take anywhere from two to five years for a coaster to go from idea to execution. Part of that process is devoted to the logistics of securing patents and permits for local site construction—the rest is extensive safety testing. “We’re subject to ASTM [American Society for Testing Materials] standards,” Kitchen says. “It covers every aspect of coasters. The rides are tested with what we call water dummies, or sometimes sandbags.”

The inanimate patrons allow designers to figure out how a coaster will react to the constant use and rider weight of a highly-trafficked ride. The water dummies—which look a bit like crash test dummies, but filled with water—can be emptied or filled to simulate different weight capacities. Designers also sometimes use the kind of crash-test dummies found in the auto industry to observe any potential issues prior to actual humans climbing aboard.

3. EVERY FOOT OF TRACK COSTS A LOT OF MONEY.

A roller coaster track is ready for passengers
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There is absolutely nothing random about the length of a coaster’s track. In addition to designing a ride based on the topography of a park site, designers take into account exactly how much space they’ll need to terrorize you and not an inch more. When England’s Alton Towers park was preparing to build a ride named TH13TEEN for a 2010 opening, they asked Walker exactly how much of a drop was needed to scare someone in the dark. “It was a practical question,” Walker says. “For every extra foot of steelwork, it would have cost them £30,000 [roughly $40,000].”

4. ROLLERCOASTER TYCOON BROUGHT A LOT OF PEOPLE INTO THE BUSINESS.

The popular PC game, first released in 1999, allowed users to methodically construct their own amusement parks, including the rides. As a proving ground for aspiring engineers and designers, it worked pretty well. Jeff Pike, President of Skyline Attractions, says he’s seen several people grow passionate about the industry as a direct result of the game. “I remember when the game first got popular, I would go to trade shows and there would be kids looking to get into it using screen shots of rides they designed. The game definitely brought a lot of people into the fold.”

5. PAINT MAKES A BIG DIFFERENCE IN SPEED.

Cans of paint are arranged on the floor
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For all of their high-tech design—the software, fabrication, and precise measures of energy—a good coaster ride can often come down to whether it’s got too much paint on it. “The one thing that will slow down a steel coaster is a build-up of paint on the track rails,” Pike says. “It softens where the wheel is rolling and hitting the track, which increases the drag.” A good, worn-in track will have grey or silver streaks where the wheel has worn down the paint, making it move more quickly.

6. A COASTER’S SKYLINE IS KEY.

Brian Morrow, Corporate Vice President for Theme Park Experience at SeaWorld Parks and Entertainment, says that the looming curvature of coasters spotted as guests drive toward and enter the park is very purposeful. “It’s like a movie trailer in that we want you to see some iconic coaster elements, but not the whole thing,” he says. “You approach it with anticipation.”

7. SOME COASTERS ARRIVE AS GIANT MODEL KITS.

The loop of a roller coaster track
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Whether a coaster’s theme or design comes first is largely left up to the end user—the amusement park. But for some rides, manufacturers are able to offer pre-fabricated constructions that designers can treat like the world’s biggest Erector Set. “Sometimes I work on rides that have already been built,” Walker says. “They’re produced by a company and presented almost like a kit with parts, like a model train set. There’s a curve here, a straight bit here, and you can pick your own layout depending on the lay of the land.”

8. WOODEN COASTERS ARE WEATHER-SENSITIVE.

If you’ve ever been on a wooden coaster that seems a little shaky from one trip to the next, check the forecast: It might be because of the weather. Pike says that humidity and other factors can shrink the wood, affecting how bolts fit and leading to a slightly shakier experience. “The structure itself can flex back and forth,” he says. It’s still perfectly safe—it just takes more maintenance to make sure the wood and fasteners are in proper operating condition. A well-cared-for wooden coaster, Pike says, can usually outlast a steel model.

9. THE TIME OF DAY CAN AFFECT THE RIDE EXPERIENCE.

A roller coaster track at dusk
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“A coaster running in the morning could run slower when cooler,” Morrow says. “The wheels are not as warm, the bearings are warming up. That could be different by 2 p.m., with a slicked-up wheel chassis.” Coasters experiencing their first-ever test runs can also be slightly unpredictable, according to Pike. "Those first trial runs [during the testing phase] can be slow because everything is just so tight," he says. "A lot of coasters don't even make it around the track. It's not a failure. It's just super-slow."

10. DESIGNS CAN COME FROM UNUSUAL PLACES—LIKE JAY LENO’S CHIN.

The twisting, undulating tracks of coasters can often be the result of necessity: Pike says that trees, underground piping, and available real estate all inform designers when it comes to placing a ride in a specific park. But when they have more freedom, coasters can sometimes take on the distinctive shape of whatever happens to be around the designers at the time of conception. “We had a giant piece of land in Holland that just had no constraints, and we were sitting around talking," Pike says. “And we started talking about Jay Leno’s chin.” The ride was a “loose” representation of the comedian's jaw, but “it is there.”

11. RIDERS ARE REALLY PERFORMERS.

Roller coaster riders enjoy the end of the ride
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For Walker, the best advertising for a coaster is having spectators watch riders de-board after an exhilarating experience. “It’s all about that emotion,” he says. “A spectator basically asks, ‘What’s making them so aroused? What’s giving them such pleasure?’ The line for the ride is the audience. Imagining yourself on the structure becomes a very powerful thing."

12. THE FUTURE IS VERTICAL.

Biggest, fastest, longest—coasters are running out of superlatives. Because rides can only be designed with so many drips, rolls, or G forces, some companies are looking to the sky for their next big idea. Kitchen has been overseeing design of the Polercoaster for years: It’s a sprawling, skyscraper-esque ride that uses electromagnetic propulsion to carry riders upwards instead of across horizontal tracks. “We want to put it in places where land is very expensive, like the Vegas strip,” he says. “You can only do that if it takes up a lot less space.” Kitchen believes it’ll be another two years before ground is broken on the project, which is set to exceed the 456 feet of the current tallest ride, Kinga Ka at Six Flags in New Jersey. “It’ll be the world’s tallest—and hopefully the most fun.”

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14 Tasty Secrets of Trader Joe’s Employees
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With over 450 stores in the U.S., Trader Joe’s has become the preeminent destination for affordable groceries, quirky food flavors, and friendly customer service. But the grocery chain, based in Monrovia, California, is notoriously tight-lipped. Owned by a reclusive German family, Trader Joe’s has a strict no-media rule, and employees are warned against publicly sharing details of their job. Despite this hurdle, we've gathered some details on what it’s like to work there, from what really goes on in the break room to how much employees earn. So pour a glass of Two Buck Chuck, grab a few Triple Ginger Snap Cookies, and enjoy these tasty secrets.

1. THEY FEEL LIKE THEY WORK ON A SHIP.

If you’ve ever been inside a Trader Joe’s, you’ve probably noticed the store’s nautical theme. In the ‘60s, entrepreneur Joe Coulombe established the first Trader Joe’s in Pasadena, California, and the store continues its original tiki vibe today. Besides wearing Hawaiian shirts and leis, employees have maritime job titles such as Crew Member (they work the cash registers, stock shelves, unload deliveries, and clean the store), Merchant, Mate, and Captain. And instead of using intercoms to communicate with one another, employees ring nautical bells. “One ring means we need more cashiers up front, two rings means a crew member on a register needs assistance with something (i.e. carry out, clean up, etc.), three bells mean a manager is needed,” a Trader Joe’s Crew Member reveals in a Reddit AMA.

2. THE DAIRY SECTION IS THEIR NEMESIS.

A diary case at Trader Joe's
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According to Natalie Royal, a Nashville-based songwriter and artist who worked as a Crew Member from May 2013 to May 2014, the dairy section’s frosty temperature can be difficult to deal with. “My least favorite shifts were the ones that required me to spend time stocking the milk, butter, and cream,” she says. But customers can easily cheer up employees who are stuck "working in the box," Trader Joe’s lingo for the refrigerated dairy section. “The next time you see an employee peering out behind the rows of yogurt cups, give them a thumbs up. Maybe it will warm their soul enough to help them forget they are stuck in a frigid box,” Royal says.

3. THEY HIDE STUFFED ANIMALS AROUND THE STORE.

To entertain kids and add a splash of whimsy to the shopping experience, employees at Trader Joe’s stores often hide a stuffed animal or plastic toy somewhere in the aisles. “It’s really just for kids to run around and find the missing animal, and they get a treat,” a Mate who works at a Washington Trader Joe’s writes in a Reddit AMA. “Kids seem to love it and parents go along with it too.” So next time you’re shopping, look out for a stuffed animal (lobsters, bears, and dogs are common), and you might earn yourself a free lollipop.

4. THEIR SALARIES AND BENEFITS ARE SURPRISINGLY GOOD.

A clerk bags groceries at Trader Joe's
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Most grocery store workers don't earn much. But Trader Joe’s employees enjoy high salaries, impressive benefits, and frequent opportunities for promotion. While most Crew Members make $10 to $24 per hour, Captains (store managers) earn more than $100,000 per year. After three months of work, employees receive health insurance (medical, dental, and vision) and a retirement plan in which Trader Joe’s contributes 10% of an employee’s annual salary. Every six months, employees who excel in customer service, teamwork, and productivity receive raises, and the company fills all open Merchant and Captain jobs by promoting current Crew Members and Mates, respectively.

5. THEY’RE PROBABLY RIPPED.

Most grocery store jobs involve some degree of physical work, such as lifting boxes and unloading shipments. But unlike employees at many other grocery stores, Trader Joe’s Crew Members perform a wide variety of physical tasks rather than specializing in one area. “I was probably in the best shape of my life when I worked at Trader Joe’s,” Royal says. “I was shocked to find how sore I was for about the first two plus weeks of working there. After slinging watermelons and stacking cans day after day, I ended up with guns of steel.”

6. THEY GET 10% OFF THEIR OWN GROCERIES.

Cases of Trader Joe's beer
Joe Raedle/Getty Images

Although they’re surrounded by food all day, Trader Joe’s employees still need to shop for their own groceries. Fortunately, their 10% employee discount saves them some money on their grocery bill. “Albeit pretty small, I was able to shave off a good chunk of my grocery bill every week,” Royal says. Since state alcohol laws vary, depending on where they live and work, alcohol may or may not be included in the discount.

7. THEY’RE HAPPY TO OFFER YOU TASTE TESTS (BUT DON’T BE GREEDY).

“I love when customers ask to try products!,” the anonymous Trader Joe’s Mate says. “We’re not gonna grill up a steak for you, but something that you can open up and taste, yeah go for it.” Employees get to eat whatever food is left over from the package or box, and any extra food is donated or thrown out. While most customers don’t abuse the store’s generous sampling policy, a few people do take advantage of it. “I’ve only experienced two or three occasions where a customer tried to take advantage of this and wanted us to open literally 10+ products,” the Trader Joe’s Crew Member says. “Management had to step in and kindly inform them that one or two products is fine but we have to draw the line somewhere.”

8. THEY MEET CUSTOMERS WHO TRAVEL FAR AND WIDE.

People waiting in line outside a Trader Joe's in Miami
Joe Raedle/Getty Images

Living in a town or city that doesn’t have a Trader Joe’s can be tough. To express their desire for the grocery chain to open a new location near them, some zealous customers create Facebook pages and sign petitions. (There's also a request form on the Trader Joe's website.) According to the anonymous Mate, Trader Joe’s is expanding rapidly, but not every city will get to enjoy a nearby store. “People drive 2 hours or so to come to my store to shop and spend upwards of $500,” he says. “There is nothing I can do on my end sadly. If you go to the website and complain/beg/ask politely, you may some day get that store you want.”

9. THEY REALLY ARE GENUINELY OUTGOING AND POSITIVE.

Trader Joe’s employees have a reputation for being super-friendly, and it isn’t usually an act. Whether a Crew Member personally escorts you to a hard-to-find product or strikes up a conversation about your favorite foods in the checkout line, employees are simply nice. “Everyone’s friendly. They’re genuine people too,” an anonymous employee tells Thrillest. “It’s not people who’ve been told they have to act nice. It’s people who genuinely care about how the customer’s feeling.” Caring employees create a supportive, communal environment that’s different than typical grocery stores. “My fellow Crew Members truly were the best,” Royal says. “I’ve always considered myself to be a pretty optimistic gal, but for the most part, I was just a dime dozen at Trader Joe’s."

10. THE BREAK ROOM KEEPS THEM WELL-FED.

An assortment of Trader Joe's snacks
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Trader Joe’s customers enjoy visiting the store’s sample station for food and coffee, and employees enjoy their own grub in the break room. “We are always cooking things up,” a Trader Joe’s employee tells Forbes. “When we get new foods in, we try them out. We eat and drink throughout the day here.” Because employees are constantly tasting new products and familiarizing themselves with older ones, they can recommend certain products to customers and speak genuinely about the flavors, textures, and overall tastiness of the food. And just like customers, Crew Members also definitely hit up the sample station. “I can’t even begin to tell you how many teeny tiny cups of coffee I chugged or samples I inhaled in a given shift,” Royal says.

11. THEY BLAST MUSIC WHEN THE STORE IS CLOSED.

Shift times vary, so some employees work during the day and others work at night. Royal, who typically worked with the night crew, started work at 2 p.m. and wrapped up around 10:30 p.m. “After closing the store to the public, we would blast music over the loudspeakers and ‘face’ the store,” Royal says, referring to the process of pulling the products to the front of the shelves and making the store look full and inviting. “With all of the late night heavy lifting, I found it extremely difficult to sleep. I think I figured out pretty quickly that my biological clock functions the best on a nine to five schedule, and that is a very rare, very coveted shift at Trader Joe’s.”

12. THE HOLIDAYS ARE PARTICULARLY TOUGH ON THEIR WAISTLINES.

Although most people indulge in sweets in the months between Halloween and Christmas, the winter holidays are particularly challenging for Trader Joe’s employees who are watching their waistlines. Each winter, the grocery chain sells a plethora of sugary seasonal items such as candy cane cookies, peppermint bark, and gingerbread men. And employees are around the treats all day, fielding questions from customers about the pumpkin ice cream and offering samples of eggnog. “The entire cookies and candy aisle turns into a holy relic of wonderment and me trying to not get fat,” the Mate says.

13. THEY LOVE BRIGHTENING A CUSTOMER’S DAY.

A chocolate bar
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“If a customer was having an ‘off’ day or if I just felt like going above and beyond for an awesome (usually polite) person, I was given the complete freedom to dazzle them how I saw fit,” Royal says. “Depending on the situation, I’d usually give them a bar of chocolate on the house or toss in a cute greeting card at the last second, and this resulted in some extremely rewarding experiences.” Once Royal gave a pint of ice cream (plastic spoon included) to a girl who had just been broken up with, and another time she threw in an extra frozen chicken tikka masala to a man preparing for an important job interview. “And on another occasion, I gifted a bouquet of sunflowers to a teary-eyed woman who I later found out had just lost her husband,” Royal says.

14. THEY TRAVEL THE WORLD TO FIND THE BEST FOOD.

Trader Joe’s employs a few buyers to travel the world looking for the best spanakopita, pork gyoza, and calzones, among other ethnic items. These product developers fly around the globe, visiting restaurants and food producers, all in the name of culinary research. Because Trader Joe’s typically stocks one or two types of a product rather than a dozen or more options, the chain ensures that the products it does stock are of the highest quality. After product developers find a supplier, such as an authentic Italian pizzeria, Trader Joe’s arranges for the supplier to make the pizza, freeze it, and package it with the Trader Joe’s label. Customers can then purchase the frozen pizza, heat it, and enjoy. Bon appetit!

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