13 Behind-the-Scenes Secrets of Tattoo Artists

iStock
iStock

Tattoos have gone mainstream: what was once considered a mark of rebellion abhorred by grandparents has become more like a rite of passage. Today, more than 20% of American adults have at least one tattoo, and among young-’uns between the ages of 18 and 29 the number jumps to almost 40%.

So it’s a good time to be in the tattooing business. But no matter how up-close and personal you get with your tattoo artist, there’s still a lot about the job you probably don’t know. We talked to a few seasoned experts about the intricacies of inking.

1. TATTOOING IS REALLY HARD TO BREAK INTO. 

Today there are more than 15,000 tattoo parlors in the U.S., compared to roughly 500 professional tattoo artists operating in 1960. But while the industry is booming, it’s difficult to get your foot in the door. The first step is to get an apprenticeship under a reputable artist who will teach you all they know, but that can take years of persistence.

“I just now have an apprentice and he’s been bugging me about it for three years,” says Chad Leever, a tattoo artist in Indiana. His best tip for landing an apprenticeship? “Hang out, get to know us, get tattooed, but even then it will probably still be no. It’s really tough.”

Tattooing has been an exclusive and secretive industry for years. The “every man for himself” culture has roots in the early days of tattooing when an artist had to protect the tricks of their trade. Sailor Jerry, for example, was known for his vibrant ink shades and Japanese-inspired designs. Captivated by his work, other artists would ask him how he concocted such brilliant colors on the posters in his shop, and Jerry would tell them to add sugar water to the ink. The copycats would realize they’d been sabotaged when they found their posters full of holes—eaten by cockroaches attracted to the sugar. 

“Everybody has their secrets and they don’t wanna tell anyone else,” Leever says. “You have to earn the right to gain the knowledge.” 

2. APPRENTICES GET HAZED.

If you miraculously manage to land an apprenticeship, get ready to grovel. “Being an apprentice, we can make you do anything,” Leever says. During his own apprenticeship, Leever had to get his navel pierced. “They picked out the most ridiculous navel ring,” he says. “It was this colorful rainbow thing and I had to leave it in for 10 days and show every person who came into the shop. It was horrible.”

Rituals like these are meant to test how far an apprentice is willing to go for the job. “It’s tough but you’re gonna find out if someone’s gonna make it or not based on how much they wanna sacrifice for this career,” says Bang Bang, a celebrity tattoo artist in New York City and author of Bang Bang: My Life In Ink. “Do you love it or do you just wanna be part of the show? You have to prove you are just the humble, humble student.” 

3. THEY PRACTICE ON THEMSELVES.

It may be years before an artist-in-training gets to wield a tattoo gun. When they finally get their first shot at inking some real human skin, it’s often attached to their own body. “I just had my apprentice tattoo himself,” Leever says. “It was terrible tattoo. It turned out horrible. He messed it up and he’ll learn from that but now things will make more sense the next time he does it.”

Occasionally they’ll get to tattoo their close friends or even their teacher. Bang Bang says he was the subject of his apprentice’s first tattoo attempt. “If I’m not brave enough to get it, how can I suggest other people do so?” he asks. “I wanted to show them I believe in you, you can do this.”

Other non-human practice materials include orange peel, faux skin, and pig ears.

4. THEY AGREE WITH YOUR PARENTS.

If you’re looking for support for your burning desire to get a neck tattoo, you probably won’t get it from your local tattoo parlor unless you’re older and have a steady job. A lot of artists flat-out refuse to tattoo necks, faces, and hands for young people because they know it could affect the rest of their lives.

“I don’t feel like at 18 you understand the risk of that,” Leever says. “That’s huge. I feel from a moral and ethical standpoint, I could do this and get paid however much, but totally change or ruin this kid’s life.”

According to one recent survey, 61% of HR managers said a tattoo would hurt a job applicant’s chances of getting hired. “People are like that’s money you turn away,” says Jeffery Page, a California-based tattoo artist, “but it allows me more time to do something more positive. Otherwise you’re screwing that person out of at least half of their job opportunities.” 

5. A GOOD ARTIST WILL SAY NO.

Whatever your age or employment status, there are some tattoos artists just won’t do, either because it’s not their specialty or they know it won’t look good or heal well. The professionals will be honest about this. 

Small, intricate designs might not age well, and finger tattoos won’t last. A good artist will warn you about these potential complications and maybe even refuse the work. Because so much of their business relies on referrals, their art is an advertisement, so it better be good. “A good artist will tell you no because your money is not worth their name,” says Page.

But this isn’t always true, especially for less-experienced artists looking to make as much money as possible. “They probably didn’t train under somebody that taught them well,” Leever says. “It’s become this cash-cow industry where people open up a shop that know nothing about tattooing and hire a bunch of people who don’t know anything about tattooing and it’s just about making money.”

6. THEY HATE IT WHEN YOU DON’T LOOK AT THEIR PORTFOLIOS.

One big pet peeve of artists is when customers don’t even peek at examples of their work before asking for a tattoo. This is a little bit like hiring an interior designer to revamp your home without looking at their previous designs or at least checking out their Yelp reviews, except a lot more permanent.

“I want my work to sell itself,” says Leever. “I want you to look at this and realize, yes I am the one for you.”

This is also a sign a customer hasn’t done their research, another pet peeve. “If you’re in such a rush to get a tattoo that you can’t look up a person, then you probably shouldn’t be getting it done,” says Page.

7. THEY’RE TIRED OF INFINITY SYMBOLS.

Tattoo trends come and go (tribal symbols on the lower back have, thankfully, fallen out of fashion), but this one just keeps hanging on. According to Leever, there’s been a huge increase in requests for the infinity symbol (which sort of looks like the number eight on its side) over the last few years. “A guy I worked with did four or five in one day,” Leever says. “It’s a poor, boring design. Maybe it’s on Pinterest or something.” Indeed it is, but it’s also on a lot of celebrities, including Kristen Stewart and Taylor Schilling. And celebrities have a huge influence on tattoo trends.

“When Megan Fox got lettering down her ribcage, it seemed like for a whole year we’d have girls come in asking for messages down their ribcages, saying it means a lot to them,” says Page. “But they never would have gotten the message on the ribs, because it’s more of a painful area, [except] the fact that she had it meant it was a cool summer addition to their body.”

8. THEY MAKE MISTAKES ALL THE TIME.

They just know how to cover them up so the customer never knows. “Every tattoo artist messes up,” says one artist on Reddit. “We just take the time to fix it as we go, adding a flourish here or there, a little bit more contrast. No client would notice.” 

9. YOU CAN BARTER WITH THEM.

Not all tattoos must be paid for in cash. “I actually love bartering, because both parties involved always get what they want,” says Leever. “No money exchanged, makes it easy. The best barter I've been involved in would probably be when I received a 1977 Kawasaki KZ750 motorcycle with a sidecar. It was quite the deal.”

10. MEN HAVE THE LOWEST PAIN TOLERANCE.

Women handle having their skin pricked with needles over and over again much better than men do, according to Page. “Usually the funny thing is, the more alpha male the guy is, the less of a pain threshold they have,” he says. Leever tells the story of a man who wanted a “tough guy Metallica tattoo” but who couldn’t handle the pain. He left the shop with a single line trailing down his bicep.

11. COVER-UPS PAY THE BILLS.

The tattoo industry is self-sustaining in many ways. For example, people rarely stop at just one tattoo. According to the Pew Research Center, about half of millennials with tattoos have more than one, and 18% have six or more.

But there’s also a lot of cash to be made in covering up old designs. “I make more money from guys down the street than from new customers,” says Leever, meaning bad tattoos from his competitors. “There’s always a name to cover.” And speaking of names …

12. THERE ARE ONLY THREE NAMES YOU SHOULD EVER HAVE TATTOOED.

According to tattoo artists, if you’re going to get a name inked on your body forever, it should only belong to your pets, your kids, or a dead relative. 

13. THEIR BODIES TAKE A BEATING.

“If your back’s not hurting, you’re not trying hard enough,” says Bang Bang. “I have a bad neck now after many years of being hunched over. Back problems are really common, as are hand and neck and eye problems. It takes a toll.”

 All photos by iStock.

17 Behind-the-Scenes Secrets of Bookstores

iStock
iStock

For book lovers, there’s no more magical place than the local bookstore. Endless shelves of stories and characters, all at your eager fingertips. And while most of us have probably spent a significant amount of time wandering the aisles, few of us know what goes on behind the scenes. Here are some insights into the life of a bookstore, gleaned from the people who keep the shelves stocked.

1. EMPLOYEES WANT YOU TO ASK THEM FOR RECOMMENDATIONS.

“A person will say, ‘I have a really strange question, I’m sorry, but can you recommend a book?’” says Phyllis Cohen, owner of Berkeley Books in Paris. “That is the most normal question. It is my favorite question in the world! Give me some clues. I’ll ask them some pointed questions and then I make a pile for them. When they discover it they’re over the moon—it’s like they have a personal shopper in the bookshop.”

2. BUT BOOKSELLERS ARE NOT MIND-READERS.

They want to help you find your book, but they can’t if you don’t know the book’s name, author, or what it was about. This happens all the time, and it drives them crazy. “Customers will say ‘I don’t remember the name or what it was about but it has a blue cover. I think it had this word in the title,’” explains Katie Orphan, manager at The Last Bookstore in Los Angeles. Sometimes the questions are so vague that no amount of Googling will help, and then the customer leaves unhappy.

Even a botched title is better than no hints at all. “One funny thing that happens with customers is they get the titles totally wrong,” says Marissa Rodriguez, who has worked in a bookstore for two years. “High school kids will say ‘I’m looking for ‘How To Kill a Mockingbird’ or ‘Angry Grapes.’”

3. THEY CAN SPOT THE BOOKWORMS FROM A MILE AWAY.

A woman browsing near a sign for half-price paperbacks at a bookstore
iStock

Just browsing? Bookstore workers can tell. “Cookbooks is one of the sections where that happens the most,” Orphan says. “Art books and cookbooks. The people who are going to buy books, I can tell by the way they look at them, touch them, start carrying them around in a stack. I can always tell when people come up who is going to buy a book and who isn’t.”

4. THEY KNOW WHEN YOU’RE “SHOWROOMING.”

In recent years, many brick-and-mortar stores have fallen victim to online outlets like Amazon, which often offer the same books for a lower price. Some customers will browse for books they like, only to buy them later online, and they’re not very sly about it. “They’ll come in and use their phone to take a picture of the cover and barcode and just use the bookstore as the Amazon showroom,” says Keith Edmunds, a former bookstore owner. “It was awful. Seeing people do that was the height of ignorance.”

5. AND WHEN YOU’RE PLAYING THE SYSTEM.

“Some regulars would buy books one or two at a time and then within the two-week return window bring them back and be like, ‘I bought the wrong book,’” said Kat Chin, who worked at The World's Biggest Bookstore in Toronto for five years. “You’d know they read them because you could see the book was a little bit worn or the spine was cracked.”

6. THE GOAL IS TO GET BOOKS IN YOUR HANDS.

A red sign advertising bestsellers at a bookstore
iStock

One trick to get customers to commit to a book is to physically put the book in their hands and have them flip through it. “You can direct them to a part of the store, but that’s only half of selling a book,” Rodriguez says. “It's important to get merchandise in people's hands so they feel there’s already some ownership happening. They say ‘I like the way it looks and feels in my hands and I like the way it smells.’”

7. YOU HAVE TO HUNT FOR THE COFFEE SHOP.

Many bookstores, particularly the bigger ones like Barnes & Noble, have incorporated cafes into their layout. Alex Lifschutz, a London-based architect, told The Economist that putting the coffee shop at the back of the store or, if there are multiple stories, on the top floor, “draws shoppers upwards floor-by-floor, which is bound to encourage people to linger longer and spend more.”

8. THE KIDS SECTION IS STRATEGICALLY LOCATED.

According to Edmunds, the kids books are almost always located at the back of a store. “If the parents want to get a book for the kid they have to go through the whole store,” he says. “They’re hoping the parent will see something they want.”

9. SOMEONE PAID FOR THAT PRIME SHELF REAL ESTATE.

A red sign advertising bestsellers at a bookstore
iStock

In many big-box stores, publishers pay for good placement on “front tables, end caps and window space, in the same way General Mills and Procter and Gamble buy space for their breakfast cereals and dish detergents in the supermarkets,” Andy Ross, a literary agent, told The Book Deal.

10. AUTHORS, BEWARE THE “SOCIOLOGY” SECTION.

No author wants their book tucked away in the “sociology” section, claims veteran publishing insider Alan Rinzler. It’s “a catchall section for ambiguous titles, and the kiss of death for book sales,” he says.

11. BOOK THIEVES LOVE THE BIBLE.

At The World's Biggest Bookstore in Toronto, “the Bible was the number one stolen book of all time,” Chin says.

Other frequently stolen books? Japanese comics (a.k.a. manga), expensive medical books, and Kurt Vonnegut’s work. Chin also says Haruki Murakami books were so frequently stolen that her bookstore had to take them off the shelves, only bringing them out when they were specifically requested.

12. EMPLOYEES HATE WHEN YOU LEAVE BOOKS WHERE THEY DON’T BELONG ...

Long rows of books at a bookstore
iStock

“Neatening up a bookstore is a daunting process,” says Demi Marshall, a bookseller in Austin, Texas. The next time you pluck a book from its designated shelf slot, put it back when you’re done. Otherwise, “it’s like if you go to a clothing store and unfold all the clothes and then put them back on the shelf but don’t fold them,” Chin says.

13. ... AND WHEN YOU TREAT THE STORE LIKE YOUR LIBRARY.

“It’s nice to be able to go in and read maybe a chapter to see if you’re gonna like the book,” Chin says. “But then when you sit and read the whole book and put it back on the shelf, it gets grubby.” You’ll know a bookstore is trying to nudge you out the door if multiple employees drop by to ask if you need any help. “We would quietly pester people,” says Caleb Saenz, who used to work at Barnes & Noble. “I was at my peak passive aggressive phase when I was working at a bookstore.”

14. THE INTERNET HAS ACTUALLY BEEN A GOOD THING.

A brick-and-mortar Amazon bookstore in Seattle
iStock

Before the internet became ubiquitous, the process of looking up a book for a customer was daunting. “We had to look it up in 'Books In Print,’ which is a multi-volume, 4-inch thick, hardcover book,” says Liz Prouty, who owns Second Looks Books in Maryland with her husband, Richard Due. “It was a slow and cumbersome process and if anything was indexed wrong or a customer had the first word of a title wrong, you were out of luck.”

15. IT’S ALSO MADE US LOVE BOOKS MORE.

Some thought the e-book would surely spell the death of the bookstore. But many independent sellers say digitization has actually made people crave physical books more. “I’ve noticed in the last couple of years, so many people come in waxing rhapsodic about the smell of books, the feel of books,” Prouty says. “And they say it more now because the alternatives exist. People are deeply attached to the old-fashioned books.”

16. SOME BOOKSELLERS CAN IDENTIFY BOOKS BY THEIR SMELL.

Especially used booksellers. “These Penguins have their own particular odor,” Cohen says. That odor? Vanilla. Others might smell like almond or coffee.

17. BOOKSELLERS AREN’T IN IT FOR THE MONEY.

A blue sign with white letters spelling out the word "books" and a hand pointing
iStock

In fact, most of them have second jobs or need monetary support from family members. “It is definitely a work of passion for everyone that I know,” Marshall says. “We don’t do it for the money, we don’t do it because we have any power or prestige. It’s genuinely just that we love books and we love getting them into people's hands.”

A version of this story first ran in 2016.

13 Secrets of Crime Scene Cleaners

iStock
iStock

It’s a profession that few people realize exists—until tragedy strikes, and suddenly they have to deal with the unimaginable. That’s when they call a select group of iron-stomached, steel-nerved workers known as trauma scene restoration specialists, biohazard remediation technicians, or simply crime scene cleaners.

Until a few decades ago, the task of cleaning up after a loved one died fell to family and friends, potentially adding trauma on top of an already terrible event. In the 1990s, a small group of companies and entrepreneurs sprang up to tackle the problem, specializing in the removal of blood, fluids, human tissue, and hazardous substances. By 2012 (the last year for which reliable data is available), crime scene cleanup was a $350-million industry in the United States, and included more than 500 companies. Here’s what these hazmat-suited heroes want the world to know about their work.

1. THEY AREN'T LIMITED TO CRIME SCENES.

The phrase crime scene cleanup brings to mind police tape and furrow-browed detectives. In reality, only a fraction of the calls these companies receive—which can come from family members, property managers, hotel owners, or anyone with a dead body on their property—are the result of a major crime. Unattended natural death (i.e., a person who dies alone and isn’t discovered quickly) and suicide are the most common scenarios. Glenn Cox, general manager at Southern Bio-Recovery, which has four locations in the Southeast, says that only about 30 percent of the 60 to 100 death scenes his company handles every year are homicides.

To pay the bills, it's common for companies to supplement with other kinds of biohazard removal, whether that's removing tear gas from a property after it's been used by law enforcement or getting rid of meth labs. Cox says that Southern Bio-Recovery also cleans up hoarding situations and decontaminates homes after viral or bacterial incidents—think MRSA or hepatitis outbreaks.

2. MANY OF THEM ARE EX-MILITARY OR LAW ENFORCEMENT.

Former Marine John Krusenstjerna founded Des Moines-based Iowa CTS Cleaners after serving two tours in Iraq. “Just experiencing things out there left me kind of wondering what happened in these situations back in the United States, who takes care of it,” he tells Mental Floss. Peruse executive bios of many trauma restoration company websites and you’ll find similar military, law enforcement, or paramedic backgrounds. Exposure to death—and the chaos it wreaks on family members—also provides valuable experience in the emotional and physical challenges inherent in cleanup. "Being able to compartmentalize in your mind, to stay focused on the task, to have integrity … all of those are attributes I believe I learned from being a soldier," Cox explains.

3. THEIR TRAINING MIGHT INVOLVE PIG BLOOD.

A bucket of blood
iStock

The certification requirements for crime scene cleaners range from nonexistent to uneven, so most training happens in-house. James Michel, CEO at Bio Recovery—which has 22 branches around the country—says all of his company's employees are taken to a special training facility at their headquarters in New York state. "We stage crime scenes there using organic and non-organic types of fake blood: stage blood, pig blood, all different types. We recreate crime scenes with sheet rock, toilets, tile, and [trainees are] able to break it down. We have decontamination stations that are permanently set up so they can walk in and out of and really grasp how to do this on a day-to-day basis." All in all, Michel says, four weeks of such training are required before their techs are even let out on a crime site.

4. THE DEATH SCENE CAN SPREAD BEYOND THE BODY.

“All of our scenes are chaotic, and there's multiple things to do,” says Nate Berg, founder and president of Scene Clean, based in Osseo, Minnesota. “For example, in a decomposition [when a body has been left undiscovered for a long period], you've got strong odors and you've got all their personal property, which now have absorbed the strong odors.” The work becomes a matter of peeling the layers of contamination—bedding and linens, furniture, carpeting, floorboards, subfloor or sheetrock. And what’s visible to the eye (say, a small bloodstain on a carpet) may actually indicate a large pool underneath.

“A bad day is when we get called to a really bad decomposition or unattended death,” Krusenstjerna says, “and find out they’ve not only decomposed in a kitchen or bathroom but it’s dripping into the basement. We had an apartment building where it went from the third floor to the first floor.”

5. THEIR CLEANING SUPPLIES ARE NEXT-LEVEL.

A gloved hand holding a handsaw
iStock

As you might expect, cleaning up the blood, fluids, and tissue left in the wake of a violent death or long-undiscovered decomposition takes more than bleach and elbow grease. The first step is detection of every spot, splatter, or shard. “We use an indicator similar to hydrogen peroxide, but it’s a much, much stronger version,” Cox says. “When it [comes into] contact with bodily fluids, it foams up and turns a very bright white color. It’s also a very strong disinfectant.”

When dealing with brain matter—which tends to harden to a cement-like consistency—Berg prefers to use an enzyme cleaner that, when absorbed by the tissue, softens it just enough to allow it to be removed with a scraper. For stubborn brain tissue, or fluid that’s seeped into the cracks between floorboards, it might be time to break out the demolition tools: crowbars, weighted hammers, circular saws. It’s also not uncommon for techs to have to dismantle furniture, remove sheetrock, or rip up flooring to get at the contaminants that have seeped in or gotten stuck.

6. THEY CAN MITIGATE THE SMELL ... SORT OF.

A person dressed in personal protective equipment
iStock

There’s nothing like the smell of death. And while some techs get used to the odor, “when a body’s been there for 60 days, in moist air, you walk in and breathe that smell, and you just go, ‘This is going to be a long day,’” Michel says. Every technician wears personal protective equipment (a.k.a. PPE; think lined suits, booties, layers of gloves and respirators) to guard against blood- and air-borne pathogens, but it can be hard to avoid a quick waft now and then. “I don’t care how good you are,” Michel says, “when you twist your head in a certain way and break that [respirator] seal, that smell is coming in the mask.” To cope, and to deodorize the home, techs employ HEPA filters, air scrubbers, ozone machines, and hydroxyl generators—which use concentrated UV light to target and destroy pollutants.

7. THEY HATE SEEING CATS ON-SITE.

A longhaired cat caught mid-yawn or snarl
iStock

That's because cats could mean cat pee. “Cat pee is my fricking nemesis,” Berg says. “Most of the time we have to pull up floors or walls and make physical contact with the cat urine because it crystallizes.” Michel agrees: “When you leave a dog by himself and they [defecate] or urinate, you can clean that for the most part. Cat spray is the hardest odor to remove.”

8. THE TURNOVER RATE IS PRETTY HIGH.

Even the toughest clean-up doesn’t compare to the emotional stress of working with grieving families or glimpsing the violence people inflict upon each other. "We only go to the worst of the worst," Michel explains. He's seen professionals in his office and around the industry turn over at a rapid rate. “We’ve had hundreds of employees come in and out of these doors throughout the years and the psychological toll is extremely difficult. Some of the tough cases, where there’s children involved, there’s a somberness in the office for days.” He says that most employees, and even owners, only last about five or 10 years, max.

9. TECHS OFTEN FUNCTION AS COUNSELORS ...

A woman with glasses with her hand on the shoulder of a younger man
iStock

Because everyone deals with grief differently, a crime scene cleanup tech has to be prepared for every kind of human interaction. Usually, it’s the owner or senior tech who deals with loved ones, and that might mean listening to detailed accounts of the deceased or protecting customers from seeing the worst. “Customers tend to want to tell us the whole story, starting two months back,” Cox says. “They need to vent. I have to talk with them, and sometimes I have to give them a hug and let them know that we’re here to help. We understand their situation and let them know that time heals. This is part of the healing process as well.”

10. ... BUT THEY SOMETIMES NEED HELP THEMSELVES.

Experienced techs and owners talk about the importance of separating their work and home lives. Still, not everyone is gifted with the ability to disengage (and even those who can may find the toll adds up over time). Several of the people we spoke to said their companies provide paid counseling for techs on a confidential, request-by-request basis. "All they have to do is submit a request. We take care of everything," Michel notes.

11. THEY MIGHT BLAST THE RADIO—OR WORK AS QUIETLY AS POSSIBLE.

A "quiet please" radio sign
iStock

Techs have to find a way to work amid all that emotion. While on site, that might mean keeping things light among themselves. “We have radios in our truck,” Krusenstjerna says. “We bring the radio in the house, to help break up the time. We’ll talk amongst each other, joking about what we saw on TV the night before or what’s funny on Facebook. But the last thing we want, and where we draw the line, is if the family is in the house. Not to sound like we’re gross or gruesome but we’re not going to say, ‘Grab the tooth off the window ledge,’ because we don’t know if they’re sitting there with their ear to the bedroom door. So we’ll be quiet, and use body language and signs and stuff like that.”

12. A CLEAN-UP CAN COST $10,000.

Based on region, type of cleanup, and number of techs, the cost to customers varies wildly, from around $1000 to over $10,000. Generally, the more dispersed the fluids and tissue in the home, or the longer the decomp, the more manpower it will take and the longer the job will be—leading to higher costs. (While insurance and victim compensation will cover some of the cost, at least part of the bill still falls to the customers.) Depending on the number and type of jobs undertaken, owners of crime scene cleanup companies can clear hundreds of thousands of dollars, if not more, in profit every year. Techs themselves can make anywhere from $25 per hour to over $100 per hour. According to the Bureau of Labor Statistics, the median annual compensation for a hazardous materials removal worker hovers around $41,500, but the top 10 percent earn more than $75,000.

13. THE FACT THAT THEY'RE HELPING PEOPLE MAKES IT WORTHWHILE.

A person in a pink sweater, sitting on a couch, holding the hands of an older person
iStock

If there was a common thread in all the conversations we conducted with crime scene cleaners, it was the immense satisfaction they take from their jobs. Despite the smells, the gore, and the grief, these individuals find great reward in the help they’re able to provide to others in their hour of darkness. “When I have a family member who’s just lost a loved one give me that hug—because they could not have done this for themselves—there is no greater satisfaction in my life,” Michel says. “If I were to die tomorrow, that would be one of the greatest things I've ever been a part of. You can't describe in words. The only way I can say is, it's the beat of another human being's heart against yours, thanking you for helping them on the worst day of their lives."

SECTIONS

arrow
LIVE SMARTER