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Lisa Frank, Facebook
Lisa Frank, Facebook

17 Bright and Colorful Facts About Lisa Frank

Lisa Frank, Facebook
Lisa Frank, Facebook

In the ‘80s and ‘90s, Lisa Frank was the epitome of cool. Here are a few things you might not have known about the brand, and the woman behind it.

1. THERE’S A REAL PERSON BEHIND LISA FRANK INC. ... 

Though Lisa Frank is rarely seen and doesn’t grant interviews these days, she is, in fact, a real person (you can see photos of her here). Frank grew up in Detroit and, as a high school senior, sold $3000 worth of her art at an art show.

2. … AND SHE LAUNCHED THE COMPANY WHILE IN COLLEGE.

Frank went to the University of Arizona to study math and art, and told told Urban Outfitters in a rare interview (granted in 2012, when the retailer began selling vintage Lisa Frank pieces online) that when she made the decision, “my dad said 'That's fine, but you're going to support yourself.' ... I am sure that if I failed, he would have been there for me, but it was a sort of a tough-love situation.” To get by, she started her own business, according to the Arizona Daily Star, by buying “pottery and jewelry from area Indian tribes and [bringing] them home to Michigan to sell. Once the network of artists she met grew, she began to represent them and sell their handmade work.”

Eventually, she started telling artists what to make—then decided to make things herself. She launched Sticky Fingers, which featured plastic jewelry, when she was just 20; according to Jezebel, it was sold in Neiman Marcus and Bloomingdale’s. 

In 1979, when she was 24, Frank renamed the company Lisa Frank Inc., because, according to the Arizona Daily Star, “her name was more familiar to those in the industry since her days representing artists.” In her first year of business, Frank sold a $1 million sticker order to Spencer’s Gifts.

3. ONE OF FRANK’S FIRST DESIGNS WAS A GUMBALL MACHINE. 

The design that started it all....Iconic Lisa Frank!

Posted by Lisa Frank on Tuesday, May 1, 2012

“The gumball machine comes from when I was little,” Frank told UO. “My dad gave me an antique gumball machine, so that was my original logo ... And also, you know how when your friends find out you're into something, they start sending it to you? So I probably have a huge collection of gumballs somewhere.” 

The company’s early designs, she said, “were very simplistic. The very first thing we made before stickers were buttons, and since they were so small, we did the artwork very small too.” Eventually, the line would expand to include pencils, stationery, folders, lunchboxes, backpacks, Trapper Keepers, and more. 

4. INITIALLY, ALL OF THE ART WAS DRAWN AND COLORED BY HAND.

When Rondi Kutz joined Lisa Frank as an artist in 1987, she did concepts for designs with markers, acrylics, and airbrushing. “All of the art back then was done by airbrush, although they did have one computer that the creative director was learning to use,” she told HelloGiggles. “Then the other artists learned to create the airbrushed ‘look’ art and started to do all of the illustrations on the computer by 1988-89.” Kutz, who eventually became Lisa Frank, Inc.’s Senior Designer/Product Development Group Leader and worked there until 2002, said that she “had no patience for the computer, so continued to do concepts as marker renderings, which then went to the computer illustrators to clean up and illustrate.”

5. MANY ARTISTS COLLABORATED ON THE ILLUSTRATIONS. 

“The artwork was a collaborative effort, but it all began with me putting it on paper as a marker rendering,” Kutz told HelloGiggles. “The concepts came from Lisa, James (her husband), or me, so I can say that some of the characters were my idea and original design. But by the time it went to an illustrator to redraw it, adding detail, then to the computer artist who rendered it on the computer (which entailed hundreds of hours of work), it had many artists’ stamps on it.”

Frank herself said that “We have to stop me and say ‘OK, it’s enough!’ Because one illustration can have hundreds of hours in it. It’s really kind of madness.” (“Lisa is fanatical about detail,” Kutz said. “But that is what makes her art so extraordinary.”)

6. FRANK HAS TWO FAVORITE CHARACTERS.

They're the rainbow print leopard and tiger cubs named Hunter and Forrest, “who are based off my kids!” Frank told UO. “Forrest is based on my 13-year-old, and Hunter is a 17-year-old character who was named the day Hunter was born. We had created both characters before the boys were born, and then when they were born, we thought, ‘Oh my gosh, they really do fit their personalities!’” 

7. MOST OF THE CHARACTERS ARE NAMED AFTER REAL PEOPLE … 

Naming two characters after her kids wasn’t isolated event: “We actually really try to base our characters off of people who are in our lives or who have been in our lives, and sometimes it's in memory. We ask people first,” Frank said, noting that she based two characters, Casey and Caymus, on her first golden retrievers. No one, Frank said, has refused: “People are actually begging us ‘Can you do a character with my name?’” 

8. … AND ONE EARLY CHARACTER HAS A SAD ORIGIN STORY.

Markie, one of Frank’s first characters, lives in the clouds above the Fantastic World of Lisa Frank (a.k.a. Airfluff Island), likes butterflies, exploring, collecting stars, cloud hopping, and dreams, and hates hesitation, bad smells, [and] bullies. Frank told UO that the unicorn was “named after a friend of ours who died super-young of a heart attack.” 

9. THERE’S A SPECIAL LISA FRANK INK. 

“We have a proprietary ink formula that I developed really early on so that everything would be brighter,” Frank told UO. “It's typical of a four-color process, but we use a special mixture to make those colors.” All licensees have to sign a confidentiality agreement because the mixture is a closely guarded secret.

10. ONE CHARACTER HAS A LOT IN COMMON WITH FRANK HERSELF. 

Though she said there’s “probably a little bit of me in each character,” Frank told Urban Outfitters that the character that’s a lot like her is Purrscilla, “because she is very into glam and glitz and jewelry and everything very girly.” The cat even wears illustrated versions of Frank’s own jewelry. Funnily enough, Frank said that she’s not a cat person—she prefers dogs. 

11. MILA KUNIS STARRED IN A LISA FRANK COMMERCIAL IN THE ‘90S.

She also appeared on the cover of the company’s fan magazine, Lisa and Me, in 1997.

12. THERE WAS A LISA FRANK CLOTHING LINE ... 

It came out in 2011 and featured the bright colors and characters synonymous with Frank; all pieces were under $20

13. … AND A COLLABORATION WITH ED HARDY.

The tattoo artist’s line of office supplies featured art by Lisa Frank Inc.

14. LISA FRANK’S HQ IS LOCATED ON S. LISA FRANK AVENUE IN TUCSON, ARIZONA.

"The World of Lisa Frank" - A Short Film from Scott Ross on Vimeo.

The street was initially named South Masterson Avenue, after Bat Masterson, a friend of Wyatt Earp’s. It was renamed S. Lisa Frank Avenue in 1997—a move that prompted a protest from American Airlines, which was also located on the road and didn’t find out about the name change until a new street sign appeared.  

Today, Frank’s 320,000 square foot facility, which features colorful characters inside and out, is mostly empty. According to a 2013 New York Times article, “Her factory, once bustling with hundreds of employees, has six staff members … Frank’s company, a victim of protracted legal battles over ownership and bad manufacturing deals, faded from popular culture—not an uncommon fate of the animal known as the retail fad.”

15. THE OFFICES HAVE A FIRE-PROOF VAULT.

There, the company stores copies of everything it’s ever made, plus the original artwork that was done before computers. Known as The Library, it holds thousands of products. “I think we made so many products because I get bored easily,” Frank told Urban Outfitters. “So as soon as we would master a category, I would want to do a different category. I'm trying to think what we HAVEN'T done. There is hardly something we haven't really done.” 

16. AT ONE POINT, THERE WAS A LISA FRANK APP. 

Lisa Frank Pic n’ Share allowed users to put Lisa Frank stickers on their photos. (Sadly for U.S.-based Frank fans, the app currently isn’t available here.) 

17. FRANK WOULD LIKE TO MAKE A THEME PARK.

“If I could do anything, I think a theme park,” Frank told UO. “Because the world of Lisa Frank really is a world. And I think before I die, we should have that world someplace, not just on paper. I think that would be pretty awesome.”

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The Top Excuses Employees Give for Being Late to Work
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Expecting staff to just get out of bed and show up on time seems like a low bar for an employer to set, but some workers have trouble meeting this bare-minimum obligation. Their stated reasons can almost sound believable.

Job placement site CareerBuilder.com recently conducted a survey and asked 800 respondents in various age brackets how often they were late for work, as well as over 1000 human resource managers for data on missing workers. Overall, one in four employees admitted to being tardy at least once a month. Those aged 18 to 34 were the most frequently late, with 38 percent clocking in past their expected arrival. Only 14 percent of workers 45 and older were less-than-punctual.

As for excuses: 51 percent said traffic was the most common reason they straggled in. Around 31 percent said oversleeping was an issue, while bad weather (28 percent) and forgetting something and having to return home (13 percent) plagued others.

According to human resources managers, some workers claimed that they were late because their coffee was too hot; that they fell asleep in the parking lot; that it was too cold outside to travel; or that their false eyelashes were stuck together.

Not surprisingly, CareerBuilder also found that 88 percent of workers were in favor of a flexible work schedule.

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14 Secrets of Costco Employees
Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

Costco has become something of a unicorn in the brick-and-mortar industry. While employees at other chains express concerns over low wages and questionable management choices, the 200,000-plus ground troops at Costco’s massive shopping centers rave about generous pay ($13 to $22.50 hourly, depending on seniority), comprehensive benefits, and pension plans. After one year of employment, the turnover rate is only 6 percent, compared to an average of 16 percent across the retail industry. Not having to incur costs of training replacements is just one reason the company keeps prices low.

It’s no secret that Costco employees are a relatively happy bunch. But we wanted a little more information, so we’ve asked several current Costco workers about everything from pet peeves to nail polish bans to revoking memberships. (All requested we use only their first names to preserve anonymity.) Here’s what they had to tell us about life in the pallets.

1. WORKING THERE IS BETTER THAN GOING TO THE GYM.

Turns out that navigating a warehouse full of goods stacked to the ceiling is kind of like getting an all-day gym pass. “I walk about five to eight miles a day on average, and that's all within the confines of the store,” says Rachael, a Costco employee in Colorado. “When you see pallets stacked with 50-pound bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked by hand by employees before the store opens. Ditto for those giant stacks of shoes and bottles of salsa or five-gallon jugs of cooking oil. It's a lot of hard work.”

2. THEY CAN DO THEIR SHOPPING AFTER HOURS.

Costco shopping carts are arranged together
Brendan Smialowski, Getty Images

While employees typically don’t get shopping discounts, they have something that’s arguably better: the opportunity to shop in a near-empty store. “You can shop after hours, and a lot of employees do that,” says Kathleen, a Costco employee in Washington state. “You just bring your cart to the front register.” The store will keep the member service counter open so workers can check out after other registers have closed.

3. THE GENEROUS RETURN POLICY CAN GET MESSY.

Costco infamously places very few restrictions on returns. Most anything purchased there can be brought back for a refund as part of the company’s overall emphasis on exceptional customer service. Naturally, some members are willing to abuse the privilege. “Members return couches that are over five years old, and interestingly enough, they still have the receipt,” Rachael says. “My guess is that they buy that couch with the intention of returning it someday, so they tape the receipt to the bottom of the couch so they don't lose it. Then, when they've worn it out and want something new, they bring it back and get a full refund.”

Rachael has also seen a member return a freezer that was allegedly no longer working. The store refunded both the cost of the appliance and the spoiled meat inside. “The meat smelled like death,” she says.

4. THEY CAN ALSO TELL WHEN YOU’RE A SERIAL RETURNER.

A shopper at Costco looks at the computer display
Tim Boyle, Getty Images

Costco purchase records typically date back 10 years or so, but employees working the return counter don’t always need to reference your account to know that you're making a habit of getting refunds. “When someone comes in to return something without a receipt and they go, ‘Oh, you can look it up on my account,’ that’s a tell,” says Thomas, an employee in California. “It tells me you return so much stuff that you know what we can find on the computer.”

5. THERE’S A CONVENIENCE STORE-WITHIN-A-STORE.

While employees are generally allowed to eat their lunch or dinner meals in the food court, not all of them are crazy about pizza and hot dogs as part of their daily diet. Many opt for the employee break room, which—in some warehouse locations—looks more like a highway rest stop. Rows of vending machines offer fresh meals, snacks, and sodas, along with a complete kitchen for preparing food brought from home. “[It’s a] relatively new addition that is being implemented at more warehouses,” says Steve, an employee in California. “It's basically like a gas station's convenience store, with both frozen and fresh meals and snacks. The only difference is the prices are more reasonable.”

6. THERE’S A GOOD REASON THERE ISN’T AN EXPRESS CHECKOUT LANE.

A Costco shopper goes through the checkout lane
Joe Raedle, Getty Images

Walk into a Costco and you’ll probably notice an employee with a click counter taking inventory of incoming members. According to Rachael, that head count gets relayed to the supervisor in charge of opening registers. “They know that for a certain amount of people entering the store, within a certain amount of time, there should be a certain amount of registers open to accommodate those shoppers who are ready to check out,” she says. If there aren’t enough cashiers on hand, the supervisor can pull from other departments: Most employees are “cross-trained” to help out when areas are understaffed.

7. THERE’S A METHOD TO THE RECEIPT CHECK.

Customers sometimes feel offended when they’re met at the exit by an employee scanning their receipt, but it’s all in an effort to mitigate loss prevention and keep prices low. “We’re looking for items on the bottom of the cart, big items like TVs, or alcohol,” Thomas says. Typically, the value of these items might make it worth the risk for a customer who's trying to shoplift—and they're worth the double-check.

8. THEY TAKE SAFE FOOD HANDLING TO A NEW LEVEL ...

A Costco employee works in food preparation
Justin Sullivan, Getty Images

At Costco, employees are expected to exercise extreme caution when preparing and serving hot dogs, pizza, chicken and other food to members. “If an employee forgets to remove their apron before exiting the department, they must remove that apron, toss it into the hamper, and put on a fresh apron because now it's contaminated,” Rachael says. “Or, let's say a member asks for a slice of cheese pizza. We place that piece onto a plate, with tongs, of course, then place the plate onto the counter. If the member says, ‘Oh darn, I've changed my mind, I'd rather have pepperoni pizza,’ then we have to toss the pizza that they didn't want into the trash. Once it hits the counter, it can't come back.” Some store protocols even prohibit employees from wearing nail polish in food prep areas—it could chip and get into the food.

9. ... BUT WORKING AT THE FOOD COURT CAN PREPARE THEM FOR ANYTHING.

Costco employees who find themselves behind the counter at the chain’s food court say it's one of the few less-than-pleasant experiences of working there. For some members, the dynamic of waiting on food and peering over a service counter can make them forget their manners. “Usually members are rude when they are waiting on their pizza during a busy time,” Steve says. “If an employee can excel in the food court, any other position in the warehouse is pretty easy by comparison.”

10. THEY GET FREE TURKEYS.

Costco’s generous wages and benefits keep employment applications stacked high. What people don’t realize, Kathleen says, is that the company’s attention to employee satisfaction can result in getting gifted a giant bird. “We get free turkeys for Thanksgiving,” she says. “I didn’t even know that before I started working there. It’s a nice perk.”

11. THEY CAN REVOKE YOUR MEMBERSHIP.

Shoppers go down an aisle at Costco
Gabriel Buoys, AFP/Getty Images

But it’s got to be a pretty extreme situation. According to Thomas, memberships can be terminated if a member is caught stealing or having a physical altercation inside the store. For less severe infractions, employees can make notes under a “comments” section of your membership. They’ll do that for frequent returns, if you’re verbally aggressive, or if you like to rummage through pre-packaged produce looking for the best apples. (Don’t do that.)

12. MANAGERS GET THEIR HANDS DIRTY.

During peak business times on weekends and around holidays, the influx of customer traffic can get so formidable that managers jump in with employees to make sure everything gets taken care of. “Most people would be surprised if they realized that the person who just put all of their groceries into their cart at the registers or who helped load that huge mattress into their car was actually the store's general manager,” Rachael says.

13. EVERY DAILY STORE OPENING IS CONTROLLED CHAOS …

Shoppers appear in front of a Costco store
Scott Olsen, Getty Images

Like most any retail store, Costco prides itself on presenting a clean, efficient, and organized layout that holds little trace of the labor that went into overnight stocking or display preparation. But if a customer ever happened to see the store in the last hour before opening each day, they’d witness a flurry of activity. “It's controlled chaos with loud music along with the blaring of the forklift sirens,” Steve says. “Employees are rushing to finish and clean up, drivers are rushing to put merchandising in the steel [shelving], and the floor scrubber slowly but surely makes its way around the warehouse. It truly is a remarkable choreography that happens seven days a week.”

14. … AND EVERY CLOSING IS A SLOW MARCH.

To avoid stragglers, Costco employees form a line and walk down aisles to encourage customers to move toward the front of the store so they can check out before closing. Once the doors are locked, overnight stocking begins in anticipation of another day at the world’s coziest warehouse. “Our store has over 250 employees altogether,” Rachael says. “If all of us do our little bit, then it's a well-oiled machine that runs without a hitch.”

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