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Joel, via Flickr // CC BY-ND 2.0
Joel, via Flickr // CC BY-ND 2.0

Behind the Magic: 15 Secrets of Disney Park Characters

Joel, via Flickr // CC BY-ND 2.0
Joel, via Flickr // CC BY-ND 2.0

As kids we hugged them, took pictures with them, and collected their autographs. But what’s it like to be an adult earning your living by pretending to be Mickey Mouse, or Cinderella, or Winnie the Pooh? To find out, we spoke with several current and former Disneyland and Disney World staffers about the reality of life inside the costume.

1. They have their own jargon.

Disney divides their character performers into two main categories: fur characters and face characters. Being a fur character involves putting on a giant, fuzzy costume and communicating only through gestures, or “animation.” Also called look-alikes, face characters include mermaids, fairies, and other human or human-like characters.

One important note: According to employees, no performer actually plays Disney characters. In order to preserve that Disney magic, performers won’t usually admit to portraying Aladdin or Jasmine—instead, they’re simply “friends with” them.

2. You must be this tall to wear the costume …

From shift to shift, multiple performers need to be able to share a costume, and look exactly the same wearing it, so casting agents evaluate aspiring performers on height before even considering their acting abilities. “The audition process is pretty rigorous,” says Luann Algoso, who worked as a fur character at Disneyland for about a year, beginning in 2008. The first cut is made within the first 15 minutes in regard to your height. If you don't fit the height requirement for any of the characters they're hiring for, then you get cut immediately.”

After being hired, though, performers have a chance to play multiple characters in the same height range. Algoso wore the giant heads of Mickey and Minnie Mouse, Donald and Daisy Duck, Lilo and Stitch, and Meeko, the raccoon from Pocahontas. An anonymous performer currently working at Walt Disney World told us she’s played “Too many [fur characters] to count,” including Chip and Dale, Winnie the Pooh, and six of Snow White’s seven dwarfs.

Chad Sparkes, via Flickr // CC BY 2.0

3. … And this "slender" to show midriff.

Face characters are also selected based on height. Male face roles require tall performers: audition announcements for Tarzan, Gaston from Beauty and the Beast, and Kristoff from Frozen request actors between 6-foot and 6-foot 3-inches. Princesses, on the other hand, usually occupy the short-to-medium range—Elsa and Anna from Frozen, Rapunzel, and Jasmine are all listed at 5 feet 3 inches to 5 feet 7 inches. Characters who are supposed to be children, such as Wendy from Peter Pan and Alice from Alice in Wonderland, are more petite, and a casting call for Tinker Bell requests actresses be 4 feet 11 inches to 5 feet 2 inches. Villainesses, however, are taller and more imperious: Maleficent can be between 5 feet 9 inches and 6 feet, and Cinderella’s stepmother and the Evil Queen from Snow White are expected to be between 5 feet 8 inches to 5 feet 10 inches. 

Certain parts of the look matter more than others. Hair color and eye color aren’t very important, at least for women, since all the female characters (and some of the male characters) wear wigs, and colored contacts can easily change blue eyes to brown. But a pretty face and a slim figure are non-negotiable—every female character described on the Disney auditions website, from princesses to villainesses, requires a “slender build.” Jasmine, thanks to her midriff-baring costume, also requires a “toned mid-section.” As for the men, the ideal Kristoff has an “athletic build,” while Gaston boasts a “strong, athletic build” and Tarzan needs a “strong, athletic, muscular build, and very toned physique.”

4. Auditions are intense.

A recruiter for the Disney College Program advises hopefuls to “plan on spending one to six hours at an audition.” At a fur characters audition, the casting agents make their first cut based purely on height. Then comes a series of “animation” exercises, which involve silently improvising based on imaginary scenarios. “I was asked to pretend to be Eeyore, Winnie the Pooh, and even to pretend to be a pregnant cheerleader,” Algoso says. Casting officials make a series of cuts throughout the rounds of improvisation, then the remaining performers put on costumes and perform more improv in character. After a final round of cuts, selected performers receive job offers.

Before would-be "face characters" can even proceed to the tough stuff, though, they're asked to line up. According to Kristen Sotakoun, who scored a spot as Pocahontas, “If you attend a look-alike audition, you literally stand there in a line, [and] they look at you.” During the audition, casting managers evaluate the performers individually, asking each to smile. After this process, called the “type out,” the hiring managers release anyone who doesn’t fit the look they want. A former Snow White said, “They look at about 50 people at a time and go through rows of 10 to decide who gets cut for look alone. It's the biggest cut of the day.” While about 700 people attended her audition, she recalled, “After the ‘type out’ there were only about 150 left.” 

Face character auditions can last up to two days and involve as many as a thousand hopefuls. In addition to the “type out,” the multi-step audition process includes a movement portion, in which auditioners learn a combination of dance steps, as well as an “animation” segment. Performers who make it past this stage get sent to hair and makeup, where they try on wigs, have their makeup done, and put on the costume of the character they’re being considered for. Dressed to impress, each hopeful receives coaching on what her character should sound like, then does a brief cold reading imitating that voice and dialect. After taking pictures in costume, auditioners wait for casting agents to make their decisions. 

5. Everyone starts out as a fur character.

 

Loren Javier, via Flickr// CC BY-NC-ND 2.0

Even the Little Mermaid has to pay her dues playing Winnie the Pooh. Performers hired for face roles are first trained to portray fully costumed characters, then spend several weeks greeting kids while wearing giant furry suits. After this probation period, face characters train for their human roles. 

6. Performers do their own makeup …

All character performers get paid for one hour of dressing and preparation. During training, performers with face roles learn how to create a specific character look with makeup. Disney provides the makeup products to ensure a uniform look from performer to performer. After makeup, face characters put on their wigs and costumes and make final adjustments. 

7. … And even learn to write like their characters.

 

Bonguri, via Flickr // CC BY-ND 2.0

During the training process, performers watch their characters' movies in order to practice moving and speaking like them. They also learn their autographs. Each character has a specific signature that performers must replicate, so that park visitors who collect autographs see consistency from year to year—regardless of who’s playing Belle or Goofy at the moment. 

8. There's no talking (or singing) allowed.

Mickey, Minnie, and their ilk can’t speak, only gesture effusively. But while face characters talk to guests, they’re still not supposed to sing. A different set of performers sing for the on-site shows, but these musical performers are considered a separate category of employee and are often represented by the Actors’ Equity Association. 

9. They have to be able to think on their feet.

Face characters deal with all kinds of challenges, from curious kids demanding answers to tough questions, to snarky guests who attempt to get a performer to break character. Sotakoun notes that playing a historical character is particularly tricky. Some kids find it confusing to talk to “Pocahontas” when their teachers have taught them the real Pocahontas is dead. During one meet-and-greet as the Native American princess last year, a young British boy came up to her and announced, “My class visited your grave last year!” 

10. The costumes can take a toll on performers' bodies.

The travails of one former fur character involved getting punched, being put in a choke hold, having her shoulder partly dislocated, and earning three bruised finger bones. This performer eventually went to physical therapy for her shoulder and needed knee surgery thanks to the weight of her costume. Fur character costumes can weigh as much as 47 pounds, and in 2005—the last year for which comprehensive data is available—they were blamed for 282 injuries. That year, character performers across the four parks that make up Walt Disney World reported 773 injuries total; 49 reports cited the heavy costume heads as the cause of injury. Algoso can relate: She once had to go on temporary disability leave after a guest picked her up and shook her when she was playing Minnie Mouse, giving her whiplash from the weight of her cartoon head.

Though she says over-enthusiastic guests sometimes hug “too hard or too aggressively,” Algoso believes most do so unintentionally. The anonymous fur character agrees that, while certain kids find it hilarious to punch them in the torso, most painful moments happen because guests “forget sometimes that what they are doing could hurt us,” as when a parent slaps her forcefully on the back and knocks the wind out of her. Of the 773 injuries reported in 2005, 107 pointed to pushing, pulling, and other aggressive behaviors from guests (both adults and children) as the cause of their injuries.

11. It's hot.

The anonymous Walt Disney World fur character says the worst part of the job is “always feeling hot, hot, hot!” (Performers at Southern California's Disneyland contend with similarly unpleasant temperatures.) Disney does warn auditioners about this aspect of the job, noting in casting calls that “all performers” experience “exposure to hot and humid weather. (Contrary to popular belief, fur costumes don't come equipped with fans.)

For this reason, there are strict rules about how long characters' sets can last. Indoors, fur characters perform for 30 to 45 minutes before they get a 30- to 45-minute break. Outside, set lengths depend on the heat index, per employee contracts and OSHA regulations. If it’s under 94°F, performers spend about 30 minutes outside, then 30 minutes inside relaxing. If the heat reaches 95°F or higher, characters work shorter sets, about 20 minutes—and the hotter it gets, the less time characters can spend greeting guests. According to their union contract, Walt Disney World character performers should spend at least as much time resting as they do performing—and more if they’re working outside.

Since they’re not laboring inside giant fuzzy suits, face characters can spend a bit more time doing meet-and-greets, but even in cool weather, they don’t spend more than 60 minutes outside at a time. Most outside sets last about 45 minutes.

To avoid long stretches without a beloved character—and to ensure there are enough Mickeys and Elsas spread throughout the parks—there are usually a few performers playing the same parts during a given shift. 

12. You can check out the backstage area—but you probably won't want to.

 

Loren Javier, via Flickr// CC BY-NC-ND 2.0

Of the set-up behind the scenes, a former Walt Disney World fur character quipped in her Reddit AMA, “Ever seen the back of a shopping center? It looks kind of like that.” In Orlando, the Magic Kingdom does have a network of service tunnels—called “utildors” rather than simply “corridors”—under the park, used for glamorous activities such as making deliveries and transporting garbage. Disneyland has no such tunnels.

Cast member-only spaces include dressing rooms, hallways, a cafeteria, and break rooms with televisions. Again, these areas are fairly boring by cast accounts. If you still desperately want to see where they store Mickey’s heads, Walt Disney World offers a five-hour backstage tour called "Keys to the Kingdom." A former fur character warns, “It’s a tour for ages 16 and over, because you have a high likelihood of seeing partially-dressed characters. I've been wearing Piglet's legs and feet and had to tell the Blue Fairy where to go when seen [by guests], I've even been in almost full costume (I was carrying Minnie's head by the chin) when guests have stopped to look at me.” She calls the tour “Murder the Magic.” You’ve been warned.

13. Performers have to reaudition at least once a year.

Character supervisors reevaluate face character performers every six months or so to “make sure your silhouette hasn’t changed.” During these “re-looks,” managers check performers’ body shape, skin, and general appearance to make sure they still fit into the costumes and still have the right look for their characters. The union contract governing the employment of Walt Disney World character performers mentions explicitly that character performers must attend at least one audition each year to certify they're still suited for their roles. 

14. Face characters make more than fur characters.

In 2014, Walt Disney World fur characters made between $10.10 and $14.66 an hour, depending on how long they’ve held their jobs. Face characters, however, receive $3.25 more an hour, a “face premium” that presumably serves as compensation for continually having to come up with responses to guests’ odd questions.

Thanks to negotiations between Disney and the performers’ union in 2014, all Walt Disney World characters received a 35 to 50 cent raise in May 2015, and they’ll receive another in July 2016. Wages for Disneyland characters are comparable to those of their Orlando counterparts.

15. The stress, and the rules, and the heat are worth it.  

 

Loren Javier, via Flickr // CC BY-NC-ND 2.0

Everyone we spoke to seemed to agree: Making children smile is the best part of the job. A former Alice noted that children who really believe they are meeting these characters are “what made [the job] special.” The anonymous current fur character admits she has bad days, but “sometimes all it takes is that one cute kid” to turn it around.

Current and former character performers also often cite experiences with Make-A-Wish participants and other ill or disabled children as some of their most meaningful interactions. Algoso remembered one event for a child with cancer facilitated by Make-A-Wish. She did a special meet-and-greet as Princess Minnie Mouse and notes, “I’m just glad I had a head over my face because at the end of that shift, I was crying bucket loads of tears.”

Another former fur character reflected, “I also once had a little boy in a wheelchair zoom up to me, stop short, look up at me, and say ‘Mickey, Mom and Dad asked me what I wanted before I go meet Jesus, and I said I wanted to meet you!’” She expresses what so many character performers report feeling: “When I questioned why I was sweating my ass off, eyes burning because a drop of sweat hit my contact, I thought of kids like this.”

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Sam Howzit, Flickr // CC BY 2.0
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Pop Culture
The Computer Virus That Brought Down Whac-A-Mole
Sam Howzit, Flickr // CC BY 2.0
Sam Howzit, Flickr // CC BY 2.0

Walk inside any pop-up carnival, amusement park, or retro arcade space and you’re likely to find a rodent infestation so stubborn that visitors are expected to bludgeon the pests to death with a mallet. Despite receiving thousands of concussive blows, these creatures are virtually guaranteed to continue being a nuisance—and for the game’s operators, their seeming indestructibility is a lucrative source of revenue.

Whac-A-Mole, first introduced in 1976 by the Bob’s Space Racers (BSR) amusement company out of Florida, is a cabinet game that features plastic-molded moles raised and lowered on mechanical sticks to be walloped by players wielding a foam club. Despite all of the moving parts, it’s generally understood that the games will require only minimal maintenance: a new washer every now and then, and maybe a cleaning.

That’s why the sudden failure of several Whac-A-Mole machines beginning in 2008 was so strange. BSR began fielding calls from unhappy customers who complained that their units were malfunctioning. After working fine for days or weeks, the units would power down without warning.

Some of them opted to deal directly with Marvin Wimberly, a computer programmer and contractor working for BSR who was able to diagnose and fix what appeared to be a defective module that was infected with a virus.

Before long, both BSR and local authorities would come to believe the repair came easily to Wimberly for a simple reason: They suspected he was the one who infected the modules in the first place.

A Whac-A-Mole game in Cedar Point, Ohio
Sam Howzit, Flickr // CC BY 2.0

According to a 2011 report in the Orlando Sentinel, Wimberly, then 61, had been with BSR since 1980 as an independent contractor. For 22 years, Wimberly wrote the computer programs that told Whac-A-Mole and other games how to interact with players. Wimberly believed his software was his property; BSR believed they owned it—a point of contention that would soon come into dispute.

The work wasn’t always steady, and Wimberly was apparently unhappy with his wages. Following a breakdown in negotiations for BSR to buy his software outright for $500,000, in 2009 he asked that his fee per chip be raised from $60 to $150.

A few months prior, in September 2008, modules began surfacing that were infected with a virus—or what some programmers call a “logic bomb”—that would render the machines useless after a set number of games: sometimes five, sometimes 50, sometimes 511. BSR bought equipment to examine the chips, found the virus, and became convinced that Wimberly had gone rogue. They told police he had sold them 443 infected modules for $51,000, then sat back as the company began to field complaints from operators. When BSR approached Wimberly with offers to fix the chips, he would—and then, according to police, promptly install a new virus that would begin the countdown all over again.

The authorities also believed Wimberly fielded inquiries from disgruntled customers who didn’t want to bother going through BSR for repairs, and even registered a website, bobsupgrades.com, that sought to solicit repair work from amusement operators.

The cabinet art for the Whac-A-Mole arcade game
Nick Gray, Flickr // CC BY-SA 2.0

Feeling they had sufficient information from BSR, Orlando authorities arrested Wimberly in February 2011 on charges relating to offenses against intellectual property. He was released after posting $15,000 bail. BSR CFO Michael Lane told the press that Wimberly’s actions had led to roughly $100,000 in losses for the company.

The news media found a lot of humor in poisoning the well of Whac-A-Mole, but Wimberly, who was accused of a second-degree felony, wasn't laughing: He faced 15 years in prison.

Except Wimberly wouldn’t be swatted away so easily. According to court records kept in Volusia County, Florida, Wimberly asserted the virus was a software bug that was a result of new diagnostic procedures, not sabotage. In April 2012, Wimberly argued before a judge that, as the owner of the software under question, he couldn’t be accused of tampering with it—as he owned it outright.

“He is essentially accused of modifying his own software,” read the motion to dismiss, which noted that Wimberly hadn’t been paid for the repairs and was therefore failing to profit from the alleged wrongdoing. The court agreed, and the criminal case was dismissed in April 2013.

But Wimberly wasn’t satisfied. In September 2013, he sued Bob’s Space Racers for misappropriation of trade secrets, accusing them of continuing to sell Whac-A-Mole and other games containing Wimberly’s codes after parting ways with him and without paying any licensing fees. He also alleged that BSR had failed to come to him with news of the virus’s discovery, preferring to build a case against him with local police instead; BSR countered that Wimberly had “intentionally programmed the [chip] software to include a virus” and that he was paid to repair the malfunctioning chips.

The case dragged on for more than two years, inching toward a jury trial. In November 2015, the parties finally reached a settlement with undisclosed terms. A spokesperson for BSR declined to comment to Mental Floss on the matter; Wimberly could not be reached.

If there was an attempt to sabotage Whac-A-Mole, it couldn't be proven to a criminal court's satisfaction. If Wimberly did indeed own the software, his argument that he was free to do with it as he liked would have been weighed against the harm done to BSR's reputation for having to service defective modules. But Wimberly insisted he did not write or install a virus: The accusation that he had, he claimed, was unfounded.

The next time you play, it may be a good idea to remind yourself that the people behind the game often have worse headaches than the moles.

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Matt Stroshane, Disney/Getty Images
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entertainment
The One Phrase Disney Theme Park Characters Aren't Allowed to Say
Matt Stroshane, Disney/Getty Images
Matt Stroshane, Disney/Getty Images

The 14 Disney theme parks located around the world attract so many attendees each year that the company recently decided to increase admission for peak times by 20 percent to help decrease crowd congestion. Anaheim’s Disneyland is such a popular tourist attraction that some days the park is actually at capacity.

What keeps visitors packed in like sardines? The promise of a suspended reality—one that treats the various Disney characters as though they had just stepped out of a movie. There’s a laundry list of employee policies to help sustain that illusion, and Travel + Leisure recently uncovered one of the most interesting ones: Actors dressed as Disney characters are never allowed to say “I don’t know” to guests.

The motivation is understandable: Disney never wants people to feel as though they need to wander around looking for information. If they pose a question to, say, a Disney Princess, the actor is expected to communicate with other employees or areas of the park in order to find the answer. If Elsa doesn't know where the nearest restroom is, she's tasked with finding out before your kid's bladder gives up.

If a guest is looking for general directions, there’s also protocol for how to point. Performers are not allowed to use their index finger by itself. Instead, they use it in conjunction with their middle finger. In addition to index finger-pointing being considered rude in some cultures, legend has it that the gesture was partly inspired by Walt Disney himself, who once roamed the park grounds pointing at structures with two fingers that pinched a cigarette.

[h/t Travel + Leisure]

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