10 Behind-the-Scenes Secrets of Flight Attendants

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by Heather Poole

Heather Poole has worked for a major carrier for over 15 years and is the author of Cruising Attitude: Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet. We begged her to spill some workplace secrets.

1. IF THE PLANE DOOR IS OPEN, WE’RE NOT GETTING PAID.

You know all that preflight time where we’re cramming bags into overhead bins? None of that shows up in our paychecks. Flight attendants get paid for “flight hours only.” Translation: The clock doesn’t start until the craft pushes away from the gate. Flight delays, cancellations, and layovers affect us just as much as they do passengers—maybe even more.

Airlines aren’t completely heartless, though. From the time we sign in at the airport until the plane slides back into the gate at our home base, we get an expense allowance of $1.50 an hour. It’s not much, but it helps pay the rent.

2. LANDING THIS GIG IS TOUGH.

Competition is fierce: When Delta announced 1,000 openings in 2010, it received over 100,000 applications. Even Harvard’s acceptance rate isn’t that low! All that competition means that most applicants who score interviews have college degrees—I know doctors and lawyers who’ve made the career switch.

But you don’t need a law degree to get your foot in the jetway door. Being able to speak a second language greatly improves your chances. So does having customer service experience (especially in fine dining) or having worked for another airline, a sign that you can handle the lifestyle.

The 4 percent who do get a callback interview really need to weigh the pros and cons of the job. As we like to say, flight attendants must be willing to cut their hair and go anywhere. And if you can’t survive on $18,000 a year, most new hires’ salary, don’t even think about applying.

3. WE CAN BE TOO TALL OR TOO SHORT TO FLY.

During Pan Am’s heyday in the 1960s, there were strict requirements for stewardesses: They had to be at least 5-foot-2, weigh no more than 130 pounds, and retire by age 32. They couldn’t be married or have children, either. As a result, most women averaged just 18 months on the job.

In the 1970s, the organization Stewardesses for Women’s Rights forced airlines to change their ways. The mandatory retirement age was the first thing to go. By the 1980s, the marriage restriction was gone as well. These days, as long as flight attendants can do the job and pass a yearly training program, we can keep flying.

As for weight restrictions, most of those disappeared in the 1990s. Today, the rules are about safety: Flight attendants who can’t sit in the jump seat without an extended seat belt or can’t fit through the emergency exit window cannot fly. The same goes for height requirements: We have to be tall enough to grab equipment from the overhead bins, but not so tall that we’re hitting our heads on the ceiling. Today, that typically means between 5-foot-3 and 6-foot-1, depending on the aircraft.

4. WE CAN BE FIRED FOR BIZARRE REASONS.

Newly hired flight attendants are placed on strict probation for their first six months. I know one new hire who lost her job for wearing her uniform sweater tied around her waist. Another newbie got canned for pretending to be a full-fledged attendant so she could fly home for free. (Travel benefits don’t kick in until we’re off probation.) But the most surprising violation is flying while ill: If we call in sick, we aren’t allowed to fly, even as a passenger on another airline. It’s grounds for immediate dismissal.

5. DIET COKE IS OUR NEMESIS!

Of all the drinks we serve, Diet Coke takes the most time to pour—the fizz takes forever to settle at 35,000 feet. In the time it takes me to pour a single cup of Diet Coke, I can serve three passengers a different beverage. So even though giving cans to first-class passengers is a big no-no, you’ll occasionally spy 12 ounces of silver trimmed in red sitting up there.

6. IF YOU TRY TO SNEAK A DEAD BODY ONTO A PLANE, WE WILL NOTICE.

You may have heard the story of a Miami passenger who tried to board a flight with his dead mother inside a garment bag. Why would someone do such a thing? Because it’s expensive to transport human bodies! Prices vary by destination, but delivering a body on a flight can cost up to $5,000. Commercial carriers transport bodies across the country every day, and because the funeral directors who arrange these flights are offered air miles for their loyalty, they’re not always concerned about finding the lowest fare.

Thankfully, I’ve never had someone sneak a deceased passenger on board, but my roommate did. She knew the man was dead the moment she saw him looking gray and slumped over in a wheelchair, even though his wife and daughter assured her he was just battling the flu. Midway through the flight, the plane had to make an unscheduled landing when it became apparent that no amount of Nyquil was going to revive him.

No one officially dies in-flight unless there’s a doctor on board to make the pronouncement. On these very rare occasions, the crew will do everything possible to manage the situation with sensitivity and respect. Unfortunately, most flights are full, so it’s not always possible to move an “incapacitated” passenger to an empty row of seats. Singapore Airlines is the most prepared. Its planes feature a “corpse cupboard,” a compartment for storing a dead body if the situation arises.

7. WE’LL ALSO NOTICE IF YOU TRY TO JOIN THE MILE HIGH CLUB.

It’s usually the long line of people waiting to use the bathroom that gives you away, and nine times out of 10, it’s a passenger who asks the flight attendants to intervene. Strictly speaking, it’s not against the law to join the Mile High Club. But it is against the law to disobey crew member commands. If we ask you to stop doing whatever it is you’re doing, by all means, stop! Otherwise, you’re going to have a very awkward conversation when you meet your cell mate.

8. WE’RE THE FIRST LINE OF DEFENSE AGAINST HUMAN TRAFFICKING.

When I started flying, I never dreamed I’d be working with the police, but it’s become an important part of the job. This new role started with Sandra Fiorini, an American Airlines flight attendant who testified to Congress about an 18-year-old male passenger carrying a newborn with its umbilical cord still attached. No mother in sight, just one bottle of milk and two diapers stuck in his pocket for the six-hour flight. When Fiorini reported her suspicions to the authorities, she got no response.

In 2007, Fiorini met Deborah Sigmund, founder of the organization Innocents at Risk, and they began working together to train airline employees on what to spot and who to call. In 2011, this translated into hundreds of flight attendants from different airlines volunteering to help police at the Super Bowl, a hotbed for trafficking prostitutes.

9. SENIORITY MEANS SHORTER SKIRTS.

Our tenure on the job doesn’t just determine which routes we fly and which days we get to take off; it also affects the hierarchy in our crashpad, an apartment shared by as many as 20 flight attendants. Seniority is the difference between top or lower bunk, what floor your bed is on, and just how far away your room is from noisy areas such as doors or stairwells.

Seniority even determines the length of our skirts—we can’t hem them above a certain length until we’re off probation. Afterward, it’s OK to shorten the hem and show a little leg. Some of the friskier pilots take advantage of the long hems; they know that new hires tend to be more flattered by their advances than senior flight attendants. (One senior flight attendant I know intentionally left her skirt long just to keep these guys interested!)

10. YOU’VE NEVER EXPERIENCED EXTREME TURBULENCE.

More than 2 million people fly in the United States each day, and yet since 1980, only three people have died as a direct result of turbulence. Of those fatalities, two passengers weren’t wearing their safety belts. During that same time period, the Federal Aviation Administration recorded just over 300 serious injuries from turbulence, and more than two-thirds of the victims were flight attendants. What do these numbers mean? As long as your seat belt is on, you’re more likely to be injured by falling luggage than by choppy air.

Interestingly, on some airlines, a flight attendant’s injuries in flight can’t be officially classified as an on-duty injury unless it happens during what’s known as “extreme turbulence”—where the captain loses control of the plane or the craft sustains structural damage. In both of those cases, the aircraft must be grounded and inspected. Because no one wants to ground a plane, captains are very hesitant to hand out the “extreme turbulence” label. A friend of mine who works closely with airline management said he’s never seen a pilot label rough air as “extreme turbulence.” So the next time you’re nervous about some mid-flight bumps, just take a deep breath and remind yourself, “This isn’t extreme!”

11 Behind-the-Scenes Secrets of Holiday Window Display Designers

iStock.com/andykazie
iStock.com/andykazie

For decades, lavish holiday window displays at department stores have been one of the first signs of the season. But have you ever wondered how the designers behind the windows create those enchanting arrangements? Here’s a behind-the-scenes look at everything that goes into making the holiday windows so magical at this time of year—from the best way to arrange lights to the pre-season all-nighters.

1. Every holiday window has a purpose.

The holiday windows are supposed to make you feel something, says Jacques Rosas, New York-based artist, founder, and CEO of Jacques Rosas, which does holiday window installations in stores such as Godiva, Elizabeth Arden, and Bed, Bath & Beyond. Whenever Rosas is working on a window, he asks about the personality of the store, what they’re imagining, favorite decorations, traditions, and more—all starting with what they sell. “I try to pull settings that have nostalgia for them,” Rosas says. “I think the magical part is the nostalgia.” He loves the feel of an old-fashioned Christmas—last year, he decked out one store window with handmade stockings, old ornaments, and a real train.

2. You won’t see many Christmas trees in the store windows.

A Macy's 2007 holiday window display.
A Macy's 2007 holiday window display.
Wally Gobetz, Flickr // CC BY-NC-ND 2.0 (cropped)

At least not any real Christmas trees, Rosas says. Usually, the windows are hot, dry places, so any live trees would dry out and die. They could also catch fire, so a lot of the newer buildings won’t use them even if they could create the right environmental conditions. “We tend to use a lot of fake stuff,” Rosas says.

3. You also won’t see any products.

While store windows throughout the year are supposed to sell products, this time of year is all about the entertainment, says David Spaeth, CEO of Spaeth Design, which does holiday windows for Lord & Taylor, Saks Fifth Avenue, Bloomingdale’s, Tiffany & Co. and Bergdorf Goodman. Sure, you may see a product or two in some of the windows (it’s not a hard-and-fast rule), but this is the time to seduce customers with gorgeous snowflakes or pretty (fake) trees instead of fantastic outfits.

4. But you will see lights.

A Bloomingdale's 2008 holiday window
A Bloomingdale's 2008 holiday window
Wally Gobetz, Flickr // CC BY-NC-ND 2.0 (cropped)

Lights are what draws customers to the windows, and they can really make the displays pop. But you’d be surprised at how few lights will make a big splash, Rosas says. “There’s not a lot of lights—that’s a big mistake,” he says. "If you do too many, the reflection will play tricks on the viewer, and you won’t actually be able to see anything but lights.” Instead, he uses a few perfectly placed lights that bounce off each other. Rosas also tends to use plenty of wood composite, fiberglass, bark, paper, and plastic to create his scenes. But don't be surprised to spot other wacky items in holiday store windows, like Lite-Brite (yes, the retro toy), coffee stirrers, and even taxidermy. Anything goes when it comes to creating the perfect holiday window.

5. They plan ahead.

When the holidays start dying down, these designers are just getting started on the following year, says Michael Bednark, owner of Bednark Studio, a Brooklyn-based fabrication studio that is responsible for some of the Macy’s holiday windows throughout the country. Design talks start in January, and by March, the ideas are set. It takes two more months to figure out rendering, and the summer months are for fabrication (building the physical elements). Installation starts even before Halloween—by about mid-October, Bednark says.

6. They have working habits comparable to vampires.

Ever wonder how holiday windows pop up like magic? That’s because the artists work through the night to put them up so that they’ll appear in the morning. Installation for the simpler windows usually takes six to eight hours, Rosas says. “We have to be like wizards,” he explains.

7. Some windows can take weeks to install.

A Bergdorf Goodman holiday window in 2014
A Bergdorf Goodman holiday window in 2014
iStock.com/LukeAbrahams

A regular window display is an overnight job, but the team working on the Macy’s windows pre-builds them inside the shop. There’s a fake window inside every single Macy’s store, filled with the entire holiday window display. “We pre-build inside the shop so we can make sure that everything fits,” Bednark says. The pre-build takes about four weeks. If it’s a go, it’s moved into the regular window, which takes three weeks.

8. To make it look perfect, the artists touch every light.

The reason store windows look amazing while your holiday display might look just passable is because these designers really pay attention to the details. “When you decorate a tree, or you’re doing your lights and everything, the secret to really nice displays is to touch and adjust each branch, each light, and position everything as if everything was its own individual thing,” Rosas says. “That’s the secret to styling.”

9. When the season is over, the displays are usually tossed.

Some stores will re-use the decorations in-house, but many will toss them because the décor is so unique. Basically, they don’t want to wear the same outfit two days in a row, Spaeth explains.

10. The holidays aren’t their only busy season.

People love holiday store windows, and they’re great for business. But these artists are busy year-round, Rosas says. In addition to doing store window displays for every season, they also decorate show rooms, do trade show displays, and even create sets for TV shows and product launches. In Rosas’s studio, they have two 7500-square-foot spaces, and they use these for creating fake store windows or for marketing experiences. For example, a yogurt company may hire Rosas to use that studio to build an entire yogurt set as a backdrop for a yogurt product launch. The yogurt company would then invite members of the media to the room, where they’d take pictures and do interviews. “We try to inspire people to write about [the company] there,” Rosas says.

11. If you want to replicate the look, get out your checkbook.

A Bergdorf Goodman 2014 holiday window
A Bergdorf Goodman 2014 holiday window
iStock.com/LukeAbrahams

To hire a professional display artist to do your holiday windows, expect to pay anywhere from $40,000 to $100,000 per window, depending on the number of details and amount of work it will take, Bednark says. In other words, making this kind of magic doesn't come cheap.

A version of this story first ran in 2016.

12 Secrets of Dollar Store Employees

A dollar store in Brooklyn
A dollar store in Brooklyn
Spencer Platt/Getty Images

Discount retailers have probably been around as long as commerce itself, but it wasn't until the 1950s that a string of stores began popping up in the South that shared a common element: Everything they sold was dirt-cheap. In recent years, the country has experienced a wave of frugal storefronts selling everything from stationary to seafood. Stores like Dollar Tree, Family Dollar, Dollar General, and a rash of independently owned stores catering to the budget-conscious now outnumber Starbucks and McDonald's in the U.S.

To get a better sense of the activity that surrounds these wallet-friendly outlets, Mental Floss spoke to three employees of Dollar Tree. Here’s what they had to say about stocking their shelves, fanatical customers, and why they spend so much time filling up balloons.

1. Paper goods are the best deal in stores.

You can find practically anything at dollar stores, including frozen food (more on that in a moment), toys, and cleaning products. Assortments can vary widely by store and by franchise, but according to Brenda, the store manager of a Dollar Tree in the Midwest, customers get the best deal sticking with paper products. At least, that's what employees buy most frequently. “The items that my employees and I purchase at Dollar Tree for value would definitely be toilet paper, paper towels, birthday cards, candy, balloons, plastic ware, paper plates, envelopes, stationary products, and the daily newspaper,” she says. At her store, toilet paper and the local newspaper are the top sellers. While the former is a pretty obvious necessity, newspapers at her location are typically cheaper than in other stores; the Sunday edition in particular is up to two or three dollars cheaper. (Like a lot of their inventory, the chain likely gets a tremendous discount for buying the papers in bulk.)

2. They know you won't be in the store for too long.

The exterior of a Dollar Tree store is shown from a low angle
Joe Raedle, Getty Images

Dollar stores typically have little signage, few frills, and a small real estate footprint (Dollar General's is around 7300 square feet, or one-tenth the size of a Walmart). But having limited space with easily accessible items is by design—the average shopping trip for a Dollar General store is just 10 minutes. “Planning the store around fast trips is one good way to improve the fast experience many customers are looking for, while also keeping sales high by allowing customers to see many products,” says Hank, an assistant Dollar Tree store manager in Canada. Customers “tend to want to get in and out fast. They are often busy and have other plans for the day and don't want to spend too much time wandering the store.”

3. They want customers to feel like they’re on a treasure hunt.

According to Moody’s, an earnings and credit analysis firm, Dollar General rotates its inventory on a regular basis to make customers feel like they need to buy items now in case they’re not around later—perpetuating what it calls a "treasure hunt" feel. That helps the stores compete with online retailers like Amazon, which typically maintains stock of popular products and may not provoke the same sense of urgency in buyers.

Dollar Tree’s approach is slightly different. While new inventory does arrive from suppliers, it’s not as frequently. “When we are doing the truck we get really excited when we see a new product,” Brenda says. “We only see maybe 10 to 15 new things per week out of 1500 items that are coming off of the truck, so when we get something new we immediately cut open the box and examine it.”

4. They catch a lot of shoplifters.

You can walk out of dollar stores with an armful of goods for $20, $10, or less, but that still doesn’t deter people from swiping even the cheapest targets. “The shoplifting is ridiculously rampant,” Brenda says. “We catch someone just about every day.”

Oddly enough, the price may help facilitate the theft. “The thing with the low prices is that there is no real deterrent from people stealing since none of the products have any security around them," Brenda says.

5. They recommend you skip the steak.

A steak sits on a grill
A steak purchased somewhere other than a dollar store.
iStock.com/NightAndDayImages

Shopping for frozen foods at the discount chains can be hit or miss. Some items might be OK: “I’ve had the little pie slices, the sausage and pancake bites, and the Cinnabon bites are amazing,” Brenda says. “The frozen dinners are good as well. People also love the frozen vegetables and fruit.”

But when it comes to unprocessed food, like meat or seafood, you should probably consider a visit to the local grocer instead. “I don’t eat any of the frozen fish or rib eyes because I don’t trust frozen seafood or meat that costs a dollar,” she says.

Nate, a Dollar Tree manager in Minnesota, agrees. “I would never buy the steak,” he says. “I’ve heard from more than one person that it doesn’t cook [well] and it feels like rubber.” In 2016, television affiliate WCPO in Cincinnati attempted a taste test, serving up the four-ounce $1 ribeye along with a butcher's and supermarket cut to some area firefighters. Among the responses: "I guess it was meat" and "It's not terrible."

6. Other stores use them to stock up.

When most everything is a dollar, it’s easy to see why discount chains find themselves acting as a warehouse for local small businesses. Hank says that he’s observed independent proprietors coming in to stock up on items. “There is one man who runs a convenience store and buys boxes of chocolate bars and bottles of soda,” he says. “We also get plenty of event organizers buying supplies in bulk, sometimes hundreds of items at a time.”

7. They dread the sight of Hot Wheels toy cars.

A Hot Wheels toy car is pictured
iStock.com/CTRPhotos

While many toys at dollar store locations are of suspect quality, there’s at least one bit of inventory that causes a lot of excitement in aisles. “We get a lot of the infamous 'Hot Wheels Hunters,'” Nate says, referring to collectors of the popular die-cast toy car line from Mattel. “I guess they scour the internet and find out when stores are getting shipments. I’ve had people show up a day after my 2000-piece truck [arrives] and demand I go find the one box of Hot Wheels I got so they can be the first to buy them.”

If they’re polite, Nate will try to accommodate them. Some of the nicer Hot Wheels fans even deputize themselves as de facto employees. “The one guy that is a frequent visitor will take the boxes I have and stock them neatly on the shelves while he looks for what he wants," Nate says.

8. They sell pregnancy tests. And they’re reliable.

A home pregnancy test shows a positive result
iStock.com/nazdravie

If you’re wary of the accuracy of a home pregnancy test kit that costs $1, well, you probably should be. But according to Nate, his store stocks a reliable brand. “The pregnancy tests we sell are the same ones used in most hospitals,” he says. Most all pregnancy tests detect a hormone called human chorionic gonadotropin, or hCG, which is produced during pregnancy. More expensive tests can detect lower levels earlier in a pregnancy, while cheaper tests—like the ones in dollar stores—might not register a positive until a woman is a little further along.

But they're still effective. And according to Brenda and Nate, they're also among the most-stolen items in their stores.

9. Balloons keep them aloft.

Most Dollar Tree and many other dollar store locations have a counter devoted to mylar balloons intended for birthday parties and other events. That’s because the low cost and easy storage of the un-inflated balloons makes them a very profitable endeavor. “Balloons do a ton of business for Dollar Tree,” Brenda says. “A ton. Especially for big events.”

In a given week, her store might sell 150 to 200 balloons: “If you think about it, every day is someone’s birthday, baby shower, graduation, or anniversary.”

10. They might warn you away from a bad deal.

Shoppers browse the aisles of a dollar store
Spencer Platt, Getty Images

If you’re on the fence about whether or not a dollar purchase is worthwhile, you can always ask an employee. They might tell you if it’s worth the cash. “I know that the quality of our products is not always the best and I obviously am not going to constantly bring this up to customers, but I am not afraid to give them a bit of heads up when I know a certain item is especially poor, or could be found much cheaper at a competitor,” Hank says. “I know that the company will survive without those couple sales, and I prefer to make customers happy over adding a few more dollars to the wallet of the company.”

11. The store manager is often overworked.

Dollar Tree, Dollar General, and other chains have come under fire in recent years for tasking store managers with a lot of responsibility in order to keep the costs of staffing low. According to Nate, that checks out. “In my district they are trial-running having the stores unload the semi-trucks instead of the drivers," he says. "But they won’t give us the hours to add an extra guy, which means I’m the manager on duty while being in the back of a semi throwing 1800 cases."

12. They can’t keep Donald Duck on the shelves.

Bottles of Donald Duck orange juice line a store shelf
Ted Eytan, Flickr // CC BY-SA 2.0

In stores filled with a lot of unfamiliar brands, customers like to see one recognizable face: Donald Duck’s. The Disney character is front and center on Dollar Tree’s orange juice, and his smiling bill is one of the most popular items in the stores. (The drink is produced by Citrus World, which owns the Florida’s Natural label and licenses the Donald imagery and name from Disney.) “The Donald Duck orange juice is our third most-sold item,” Brenda says. “To be honest, I’m not sure why it’s so popular. A lot of people stop at our store on the way to work or wherever, so it’s kind of a quick pick-up.”

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