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17 Behind-the-Scenes Secrets of Bookstores

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For book lovers, there’s no more magical place than the local bookstore. Endless shelves of stories and characters, all at your eager fingertips. And while most of us have probably spent a significant amount of time wandering the aisles, few of us know what goes on behind the scenes. Here, some insights into the life of a bookstore, gleaned from the people who keep the shelves stocked. 

1. Employees want you to ask them for recommendations.

“A person will say, ‘I have a really strange question, I’m sorry, but can you recommend a book?’” says Phyllis Cohen, owner of Berkeley Books in Paris. “That is the most normal question. It is my favorite question in the world! Give me some clues. I’ll ask them some pointed questions and then I make a pile for them. When they discover it they’re over the moon—it’s like they have a personal shopper in the bookshop.”

 2. But booksellers are not mindreaders.

They want to help you find your book, but they can’t if you don’t know the book’s name, author, or what it was about. This happens all the time, and it drives them crazy. “Customers will say ‘I don’t remember the name or what it was about but it has a blue cover. I think it had this word in the title,’” explains Katie Orphan, manager at The Last Bookstore in Los Angeles. Sometimes the questions are so vague that no amount of Googling will help, and then the customer leaves unhappy. 

Even a botched title is better than no hints at all. “One funny thing that happens with customers is they get the titles totally wrong,” says Marissa Rodriguez, who has worked in a bookstore for two years. “High school kids will say ‘I’m looking for ‘How To Kill a Mockingbird’ or ‘Angry Grapes.’”

3. They can spot the bookworms from a mile away.

Just browsing? Bookstore workers can tell. “Cookbooks is one of the sections where that happens the most,” says Orphan. “Art books and cookbooks. The people who are going to buy books, I can tell by the way they look at them, touch them, start carrying them around in a stack. I can always tell when people come up who is going to buy a book and who isn’t.” 

4. They know when you’re “showrooming.”

In recent years, some brick-and-mortar stores have fallen victim to online outlets like Amazon which often offer the same books for a lower price. Some customers will browse for books they like, only to buy it later online, and they’re not very sly about it. “They’ll come in and use their phone to take a picture of the cover and barcode and just use the bookstore as the Amazon showroom,” says Keith Edmunds, a former bookstore owner. “It was awful. Seeing people do that was the height of ignorance.” 

5. And when you’re playing the system.

“Some regulars would buy books one or two at a time and then within the two-week return window bring them back and be like, ‘I bought the wrong book,’” said Kat Chin, who worked at The World's Biggest Bookstore in Toronto for five years. “You’d know they read them because you could see the book was a little bit worn or the spine was cracked.” 

6. The goal is to get books in your hands.

One trick to get customers to commit to a book is to physically put the book in their hands and have them flip through it. “You can direct them to a part of the store, but that’s only half of selling a book,” Rodriguez says. “It's important to get merchandise in people's hands so they feel there’s already some ownership happening. They say ‘I like the way it looks and feels in my hands and i like the way it smells.’” 

7. You have to hunt for the coffee shop.

Many bookstores, particularly the bigger ones like Barnes & Noble, have incorporated cafes into their layout. Alex Lifschutz, a London-based architect, told the Economist that putting the coffee shop at the back of the store or, if there are multiple stories, on the top floor, “draws shoppers upwards floor-by-floor, which is bound to encourage people to linger longer and spend more.”

8. The kids section is strategically located.

According to Edmunds, the kids books are almost always located at the back of a store. “If the parents want to get a book for the kid they have to go through the whole store,” he says. “They’re hoping the parent will see something they want.” 

9. Someone paid for that prime shelf real estate.

In many big-box stores, publishers pay for good placement on “front tables, end caps and window space, in the same way General Mills and Procter and Gamble buy space for their breakfast cereals and dish detergents in the supermarkets,” Andy Ross, a literary agent, told The Book Deal.

10. Authors, beware the “sociology” section.

No author wants their book tucked away in the “sociology” section, claims veteran publishing insider Alan Rinzler. It’s “a catchall section for ambiguous titles, and the kiss of death for book sales,” he says.

11. Book thieves love the Bible.

At The World's Biggest Bookstore in Toronto, “the Bible was the number one stolen book of all time,” says Chin.

Other frequently stolen books? Japanese comics (called Manga), expensive medical books, and Kurt Vonnegut’s work. Chin also says Haruki Murakami books were so frequently stolen that her bookstore had to take them off the shelves, only bringing them out when they were specifically requested. 

12. Employees hate when you leave books where they don’t belong.

“Neatening up a bookstore is a daunting process,” says Demi Marshall, a bookseller in Austin, Texas. The next time you pluck a book from its designated shelf slot, put it back when you’re done. Otherwise, “it’s like if you go to a clothing store and unfold all the clothes and then put them back on the shelf but don’t fold them,” Chin says. 

13. And when you treat the store like your library.

“It’s nice to be able to go in and read maybe a chapter to see if you’re gonna like the book,” Chin says. “But then when you sit and read the whole book and put it back on the shelf, it gets grubby.” You’ll know a bookstore is trying to nudge you out the door if multiple employees drop by to ask if you need any help. “We would quietly pester people,” says Caleb Saenz, who used to work at Barnes & Noble. “I was at my peak passive aggressive phase when I was working at a bookstore.” 

14. The Internet has actually been a good thing.

Before the Internet became ubiquitous, the process of looking up a book for a customer was daunting. “We had to look it up in ‘Books In Print’ which is a multi-volume, 4-inch thick, hardcover book,” says Liz Prouty, who owns Second Looks Books in Maryland with her husband, Richard Due. “It was a slow and cumbersome process and if anything was indexed wrong or a customer had the first word of a title wrong, you were out of luck.” 

15. It’s also made us love books more.

Some thought the e-book would surely spell the death of the bookstore. But many independent sellers say digitization has actually made people crave physical books more. “I’ve noticed in the last couple of years, so many people come in waxing rhapsodic about the smell of books, the feel of books,” says Prouty. “And they say it more now because the alternatives exist. People are deeply attached to the old-fashioned books.” 

16. Some booksellers can identify books by their smell.

Especially used booksellers. “These Penguins have their own particular odor,” Cohen says. That odor? Vanilla. Others might smell like almond or coffee. 

17. Booksellers aren’t in it for the money.

In fact, most of them have second jobs or need monetary support from family members. “It is definitely a work of passion for everyone that I know,” Marshall says. “We don’t do it for the money, we don’t do it because we have any power or prestige. It’s genuinely just that we love books and we love getting them into people's hands.”

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Every New Movie, TV Series, and Special Coming to Netflix in May
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Netflix is making way for loads of laughs in its library in May, with a handful of original comedy specials (Steve Martin, Martin Short, Carol Burnett, Tig Notaro, and John Mulvaney will all be there), plus the long-awaited return of Unbreakable Kimmy Schmidt. Here’s every new movie, TV series, and special making its way to Netflix in May.

MAY 1

27: Gone Too Soon

A Life of Its Own: The Truth About Medical Marijuana

Amelie

Barbie Dreamhouse Adventures: Season 1

Beautiful Girls

Darc

God's Own Country

Hachi: A Dog's Tale

Harold & Kumar Escape from Guantanamo Bay

Hellboy II: The Golden Army

High School Musical 3: Senior Year

John Mulaney: Kid Gorgeous Live at Radio City

Mr. Woodcock

My Perfect Romance

Pocoyo & Cars

Pocoyo & The Space Circus

Queens of Comedy: Season 1

Reasonable Doubt

Red Dragon

Scream 2

Shrek

Simon: Season 1

Sliding Doors

Sometimes

The Bourne Ultimatum

The Carter Effect

The Clapper

The Reaping

The Strange Name Movie

Yu-Gi-Oh! Arc-V: Season 2

MAY 2

Jailbreak

MAY 4

A Little Help with Carol Burnett

Anon

Busted!: Season 1

Dear White People: Volume 2

End Game

Forgive Us Our Debts

Kong: King of the Apes: Season 2

Manhunt

My Next Guest Needs No Introduction With David Letterman: Tina Fey

No Estoy Loca

The Rain: Season 1

MAY 5

Faces Places

MAY 6

The Joel McHale Show with Joel McHale

MAY 8

Desolation

Hari Kondabolu: Warn Your Relatives

MAY 9

Dirty Girl

MAY 11

Bill Nye Saves the World: Season 3

Evil Genius: the True Story of America's Most Diabolical Bank Heist

Spirit Riding Free: Season 5

The Kissing Booth

The Who Was? Show: Season 1

MAY 13

Ali Wong: Hard Knock Wife

MAY 14

The Phantom of the Opera

MAY 15

Girlfriends' Guide to Divorce: Season 4

Grand Designs: Seasons 13 - 14

Only God Forgives

The Game 365: Seasons 15 - 16

MAY 16

89

Mamma Mia!

The 40-Year-Old Virgin

The Kingdom

Wanted

MAY 18

Cargo

Catching Feelings

Inspector Gadget: Season 4

MAY 19

Bridge to Terabithia

Disney’s Scandal: Season 7

Small Town Crime

MAY 20

Some Kind of Beautiful

MAY 21

Señora Acero: Season 4

MAY 22

Mob Psycho 100: Season 1

Shooter: Season 2

Terrace House: Opening New Doors: Part 2

Tig Notaro Happy To Be Here

MAY 23

Explained

MAY 24

Fauda: Season 2

Survivors Guide to Prison

MAY 25

Ibiza

Steve Martin and Martin Short: An Evening You Will Forget for the Rest of Your Life

The Toys That Made Us: Season 2

Trollhunters: Part 3

MAY 26

Sara's Notebook

MAY 27

The Break with Michelle Wolf

MAY 29

Disney·Pixar's Coco

MAY 30

Unbreakable Kimmy Schmidt: Season 4

MAY 31

Bombshell: The Hedy Lamarr Story

My Next Guest Needs No Introduction With David Letterman: Howard Stern

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20 Best Docuseries You Can Stream Right Now
A scene from Wild Wild Country (2018)
A scene from Wild Wild Country (2018)
Netflix

If your main interests are true crime and cooking, you’re in the middle of a Renaissance Age. The Michelangelos of nonfiction are consistently bringing stellar storytelling to twisty tales of murder and mayhem as well as luxurious shots of food prepared by the most creative culinary minds.

But these aren’t the only genres that documentary series are tackling. There’s a host of history, arts, travel, and more at your streaming fingertips. When you want to take a break from puzzling out who’s been wrongfully imprisoned, that is.

Here are the 20 best docuseries to watch right now, so start streaming.

1. WILD WILD COUNTRY (2018)

What happens when an Indian guru with thousands of American followers sets up shop near a small town in Oregon with the intent to create a commune? Incredibly sourced, this documentary that touches on every major civic issue—from religious liberty to voting rights—should be your new obsession. When you choose a side, be prepared to switch. Multiple times.

Where to watch it: Netflix

2. FLINT TOWN (2018)

If your heart is broken by what’s going on in Flint, Michigan, be prepared to have that pain magnified and complicated. The filmmakers behind this provocative series were embedded with police in Flint to offer us a glimpse at the area’s local struggles and national attention from November 2015 through early 2017.

Where to watch it: Netflix

3. MAKERS: WOMEN WHO MAKE AMERICA (2013)

Narrated by Meryl Streep, this three-part series covers a half-century of American experience from the earliest days of second-wave feminism through Clarence Thomas’s Supreme Court nomination in the 1990s. Ellen DeGeneres, Condoleezza Rice, Sally Ride, Hillary Clinton, Oprah Winfrey, and more are featured, and the series got six more episodes in a second season.

Where to watch it: Makers.com

4. THE JINX (2015)

After the massive success of Serial in 2014, a one-two punch of true crime docuseries landed the following year. One was the immensely captivating study of power, The Jinx: The Life and Deaths of Robert Durst, which chronicled the bizarre, tangled web of the real estate mogul who was suspected of several murders. The show, which could be measured in jaw-drops per hour, both registered real life and uniquely affected it.

Where to watch it: HBO

5. MAKING A MURDERER (2015)

The second major true crime phenom of 2015 was 10 years in the making. Laura Ricciardi and Moira Demos uncovered the unthinkable story of Steven Avery, a man wrongfully convicted of sexual assault who was later convicted of murdering a different woman, Teresa Halbach. Not just a magnifying glass on the justice system and a potential small town conspiracy, it’s also a display of how stories can successfully get our blood boiling.

Where to watch it: Netflix

6. WORMWOOD (2017)

Speaking of good conspiracies: documentary titan Errol Morris turns his keen eye to a CIA project that’s as famous as it is unknown—MKUltra. A Cold War-era mind control experiment. LSD and hypnosis. The mysterious death of a scientist. His son’s 60-year search for answers. Morris brings his incisive eye to the hunt.

Where to watch it: Netflix

7. FIVE CAME BACK (2017)

Based on Mark Harris’s superlative book, this historical doc features filmmakers like Steven Spielberg and Guillermo del Toro discussing the WWII-era work of predecessors John Ford, William Wyler, John Huston, Frank Capra, and George Stevens. Also narrated by Meryl Streep, it looks at how the war shaped the directors and how they shaped the war. As a bonus, Netflix has the war-time documentaries featured in the film available to stream.

Where to watch it: Netflix

8. THE STORY OF FILM: AN ODYSSEY (2011)

If you can’t afford film school, and your local college won’t let you audit any more courses, Mark Cousins’s 915-minute history is the next best thing. Unrivaled in its scope, watching it is like having a charming encyclopedia discuss its favorite movies. Yes, at 15-episodes it’s sprawling, so, yes, you should watch it all in one go. Carve out a weekend and be ready to take notes on all the movies you want to watch afterward.

Where to watch it: Sundance Now

9. UGLY DELICIOUS (2018)

David Chang, the host of the first season of The Mind of a Chef, has returned with a cultural mash-up disguised as a foodie show. What does it mean for pizza to be “authentic”? What do Korea and the American South have in common? With his casual charm in tow, Chang and a variety of special guests explore people through the food we love to eat as an artifact that brings us all together.

Where to watch it: Netflix

10. JAZZ (2000)

A legend of nonfiction, Ken Burns has more than a few docuseries available to stream, including long-form explorations of the Civil War and baseball. His 10-episode series on jazz exhaustively tracks nearly a century of the formation and evolution of the musical style across the United States. You’ll wanna mark off a big section of the calendar and crank up the volume.

Where to watch it: Amazon

11. THE STAIRCASE (2004)

In 2001, author Michael Peterson reported to police that his wife had died after falling down a set of stairs, but police didn’t buy the story and charged him with her murder. Before the current true crime boom, before Serial and all the rest, there was Jean-Xavier de Lestrade’s Peabody Award-winning docuseries following Peterson’s winding court case. The mystery at the heart of the trial and the unparalleled access Lestrade had to Peterson’s defense make this a must-see. (Netflix just announced that it will be releasing three new episodes of the series this summer.)

Where to watch it: Sundance Now

12. PLANET EARTH II (2016)

The sequel to the 2006 original is a real stunner. Narrated (naturally) by Sir David Attenborough, featuring music from Hans Zimmer, and boasting gorgeous photography of our immeasurably fascinating planet, this follow-up takes us through different terrains to see the life contained within. There are snow leopards in the mountains, a swimming sloth in the islands, and even langurs in our own urban jungle. Open your eyes wide to learn a lot or put it on in the background to zen out.

Where to watch it: Netflix

13. THE NATIONAL PARKS: AMERICA’S BEST IDEA (2009)

The cheapest way to visit Yosemite, Yellowstone, Muir Woods, and more. This Emmy-winning, six-part series is both a travelogue and a history lesson in conservation that takes up the argument of why these beautiful places should be preserved: to quote President Roosevelt, “for the benefit and enjoyment of the people.”

Where to watch it: Amazon

14. CONFLICT (2015)

Experience the too-often-untold stories of conflict zones through the lenses of world class photographers like Nicole Tung, Donna Ferraro, and João Silva. This heart-testing, bias-obliterating series is unique in its views into dark places and eye toward hope.

Where to watch it: Netflix

15. LAST CHANCE U (2016)

Far more than a sports documentary, the story of the players at East Mississippi Community College will have you rooting for personal victories as much as the points on the scoreboard. Many of the outstanding players on the squad lost spots at Division I schools because of disciplinary infractions or failing academics, so they’re seeking redemption in a program that wants them to return to the big-name schools. There are two full seasons to binge and a third on the way.

Where to watch it: Netflix

16. VICE (2013)

Currently in its sixth season, the series is known for asking tough questions that need immediate answers and giving viewers a street-level view of everything from killing cancer to juvenile justice reform. Its confrontational style of gonzo provocation won’t be everyone’s cup of spiked tea, but it’s filling an important gap that used to be filled by major network investigative journalists. When they let their subjects—from child soldiers suffering PTSD after fighting for ISIS to coal miners in Appalachia—tell their stories, nonfiction magic happens.

Where to watch it: HBO

17. CHEF’S TABLE (2015)

From David Gelb, the documentarian behind Jiro Dreams of Sushi, this doc series is a backstage pass to the kitchens of the world’s most elite chefs. The teams at Osteria Francescana, Blue Hill, Alinea, Pujol, and more open their doors to share their process, culinary creativity, and, of course, dozens of delicious courses. No shame in licking your screen.

Where to watch it: Netflix

18. NOBU’S JAPAN (2014)

For those looking to learn more about culture while chowing down, world-renowned chef Nobu Matsuhisa guides guest chefs to different regions of Japan to ingest the sights, sounds, and spirits of the area before crafting a dish inspired by the journey. History is the main course, with a healthy dash of culinary invention that honors tradition.

Where to watch it: Sundance Now

19. THE SYSTEM (2014)

Should a jury decide if a child is sentenced to life in jail without parole? How can you go to jail for 20 years for shooting your gun inside your own home to deter thieves? These are just two of the questions examined by this knockout series about the conflicts, outdated methods, and biases lurking in America’s criminal justice system. Insightful and infuriating, it makes a strong companion to Ava DuVernay’s 13th.

Where to watch it: Al Jazeera and Sundance Now

20. BOBBY KENNEDY FOR PRESIDENT (2018)

It won’t be available until April 27 (so close!), but it’s well worth adding to your queue. This four-part series utilizes a wealth of footage, including unseen personal videos, to share the tragic story of Robert F. Kennedy’s run for president in the context of an era riven by racial strife. Watching this socio-political memorial told by many who were there (including Marian Wright and Congressman John Lewis), it will be impossible not to draw connections to the current day and wonder: What if?

Where to watch it: Netflix

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