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13 Secrets of Amazon Warehouse Employees

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In 2014, Amazon sold two billion items worldwide. All those products, from phone cases to car seats, are stored inside Amazon’s fulfillment centers and then sorted and wrapped by warehouse workers. In the U.S. alone there are more than 50 of these gigantic buildings with 40,000 workers toiling away inside them, and that’s not counting the tens of thousands of part-time workers who join during busy seasons.

These are the people who make sure your package, no matter how big or small, gets to your doorstep. We spoke to a few of these employees about what it’s like to be part of the Amazon machine.

1. Not everyone has a horror story

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There have been dozens of stories portraying Amazon warehouses as inhumane, hellish workplaces, and while some workers may have been subject to these conditions, the ones I spoke to hadn’t. “It is certainly hard work,” said Brant Ivey, who spent six months in one of Amazon’s hubs lifting oversized objects. But “the conditions at the warehouse were on par or better than most other warehouses that I have been in.” One of the biggest complaints is that the warehouses are too hot. In 2012, after a lengthy expose revealed brutally hot summertime conditions, Amazon announced plans to spend $52 million to install air conditioning in its U.S. warehouses.

One Reddit user put it bluntly: “The work does suck, but all warehouse work sucks. I have experienced FAR worse conditions and been treated terrible by other Fortune 500 companies.”

2. They leave everything at the door

Amazon workers aren’t allowed to bring anything with them to the warehouse floor, including cell phones. They arrive empty-handed and leave empty-handed. “If you brought in your phone and you weren’t management, security would confiscate it and at end of night you had to go to security to pick it up,” says Charlee Mided, who worked in a warehouse in Phoenix, Arizona in 2013. “Then you’d get home late. So everyone knows not to do it.”

3. They hate the metal detectors

As an added layer of security, workers are subject to airport-style security checkpoints each time they leave the floor, including lunch break. According to Mided, when the lunch buzzer rings, there’s a mad rush to avoid the lines. “If you’re way over on one side of the warehouse and lunch is called, you have 30 minutes from that point to clock out, eat, and come back. You’re spending half your time waiting to be scanned out so you can be sure you’re not stealing anything. It leaves you with about 10 minutes for food.” The same lines form at the end of the day when workers pour out of the building. And workers don’t get paid to stand in line, thanks to a Supreme Court decision at the end of 2014 that ruled businesses like Amazon don't have to pay employees for the time they spend waiting to be scanned.

4. They have strict quotas

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Workers who pull items from shelves to fulfill your orders are known as “pickers,” and they are monitored for their speed and accuracy. “My only job was to grab two large, yellow plastic bins, put them on my double decker shopping cart, and fill them with the items that my scanner told me to find,” a former picker said during a Reddit AMA.

“At my peak, I was picking 120+ items per hour, and it was just good enough.”

5. And they walk. A lot.

Amazon fulfillment centers are colossal. One warehouse in Baltimore covers one million square feetor roughly 23 acres. That’s a lot of land to cover on foot. One employee, who worked in Amazon warehouses for 14 years, told us he walked 13 miles a day when picking. “That’s over a 10 hour period, so its like 1.3 miles per hour, which isn’t bad,” he says. “But doing it for 10 hours straight, by the third or fourth day your legs are almost like jelly.”

6. The shelves are chaos

When items arrive at the warehouse, they’re scanned and placed in cubby holes on one of hundreds of rows of shelves. But there’s no rhyme or reason to where they’re stored, and even seasoned warehouse employees can’t make sense of it. “Each cubby hole is filled with an assortment of items,” according to a former worker.

“There might be a book, a toothbrush, a copy of a Barbie VHS tape from 1993, and a pair of moccasins. And you'll only pick one of the items.” There’s a term for this: chaotic storage.

Amazon’s database knows where there’s empty shelf space and fills it as quickly as possible to maximize efficiency. Electronic scanners tell workers where to find the items they’re looking for. Video shows shelving chaos:

7. They have to do group exercises

“Every night, twice a night, when we showed up and when we came back from lunch we had to do calisthenics,” says Mided. “Jumping jacks, reacharounds, swinging our arms. It limbers you up and it really is helpful for the job, but it's just… it kinda makes you feel like you’re five.”

8. And bubble wrap is their entertainment

Mided says occasionally the machine that distributed bubble wrap at her warehouse cut too much, but workers didn’t mind. “They’d be like, ‘Oh look! Bubble wrap!’ You’d see people just sitting around popping bubble wrap. Everyone wanted to be on bubble wrap detail.” Amazon workers: They’re just like us!

9. The warehouse cafeteria is a war zone 

Workers have two lunch options: Bring your own, or buy a meal from one of dozens of vending machines stocked with mediocre microwavable meals like burgers and hot dogs. “You’d buy a hamburger and it didn’t taste like real beef,” one former worker told us. And good luck heating up your food. Mided’s warehouse cafeteria had about 20 microwaves, and the fight for zap time was fierce. “It was a war zone trying to get enough time to heat your food and then get out without being run over,” she says. “You would see people fight. The smartest thing to do was to pack something that doesn’t need microwaving, because that was killer.”

10. The warehouses have their own nurse’s office

"It’s very much like a school nurse’s office,” says Mided. “You sit down, they tell you to ice this or that. You tell them on a scale of one to 10 which face matches your pain. They really can’t treat you much. They can give you ice and aspirin, that’s about it.”

11. And fakers get put on broom duty

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"A lot of people would make up stuff just to get off the floor,” a former worker says. “Some people would just confuse being tired with being hurt. They’d say, ‘My legs hurt!’ No, you’ve just been walking around forever." If the nurse can't find anything wrong with you but you insist you're unwell, the supervisors will find an easy job for you to do that doesn't require any heavy lifting. More often than not, this means broom duty. "That's only good for the first hour,” Mided says. “Twelve hours of pushing a broom is the most mind-numbing thing on the planet. But that still doesn't prevent people from faking."

12. “Problem solver” is a warehouse job

It’s their responsibility to fix other people's mistakes. If a warehouse packer screws up on the assembly line, the Amazon machine knows it. Scales weigh each package, and if the weight is off, the box gets pulled and a “problem solver” is called over to inspect it. “If there is an error during any stage of the process, I find it, correct it, and provide the feedback to the person or cause of the error,” explains one problem solver in a recent Reddit AMA.

13. They see some crazy orders

If there’s one thing all Amazon warehouse workers will tell you, it’s that people order some weird things. “The amount of stand-up life-size Justin Biebers I saw was unnecessary,” Mided says. “And a lot more sex toys than you would think. Really odd ones. Even grown men or women warehouse workers are still kinda like a 12-year-old when they see that. Amazon really does sell everything.”

See Also:
19 On-the-Job Secrets of UPS Drivers
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10 Hotel Secrets from Behind the Front Desk 
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10 Things You Might Not Know About Flight Attendants

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13 Fascinating Facts About Nina Simone
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Hulton Archive/Getty Images

Nina Simone, who would’ve celebrated her 85th birthday today, was known for using her musical platform to speak out. “I think women play a major part in opening the doors for better understanding around the world,” the “Strange Fruit” songstress once said. Though she chose to keep her personal life shrouded in secrecy, these facts grant VIP access into a life well-lived and the music that still lives on.

1. NINA SIMONE WAS HER STAGE NAME.

The singer was born as Eunice Waymon on February 21, 1933. But by age 21, the North Carolina native was going by a different name at her nightly Atlantic City gig: Nina Simone. She hoped that adopting a different name would keep her mother from finding out about her performances. “Nina” was her boyfriend’s nickname for her at the time. “Simone” was inspired by Simone Signoret, an actress that the singer admired.

2. SHE HAD HUMBLE BEGINNINGS.


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There's a reason that much of the singer's music had gospel-like sounds. Simone—the daughter of a Methodist minister and a handyman—was raised in the church and started playing the piano by ear at age 3. She got her start in her hometown of Tryon, North Carolina, where she played gospel hymns and classical music at Old St. Luke’s CME, the church where her mother ministered. After Simone died on April 21, 2003, she was memorialized at the same sanctuary.

3. SHE WAS BOOK SMART...

Simone, who graduated valedictorian of her high school class, studied at the prestigious Julliard School of Music for a brief period of time before applying to Philadelphia’s Curtis Institute of Music. Unfortunately, Simone was denied admission. For years, she maintained that her race was the reason behind the rejection. But a Curtis faculty member, Vladimir Sokoloff, has gone on record to say that her skin color wasn’t a factor. “It had nothing to do with her…background,” he said in 1992. But Simone ended up getting the last laugh: Two days before her death, the school awarded her an honorary degree.

4. ... WITH DEGREES TO PROVE IT.

Simone—who preferred to be called “doctor Nina Simone”—was also awarded two other honorary degrees, from the University of Massachusetts Amherst and Malcolm X College.

5. HER CAREER WAS ROOTED IN ACTIVISM.

A photo of Nina Simone circa 1969

Gerrit de Bruin

At the age of 12, Simone refused to play at a church revival because her parents had to sit at the back of the hall. From then on, Simone used her art to take a stand. Many of her songs in the '60s, including “Mississippi Goddamn,” “Why (The King of Love Is Dead),” and “Young, Gifted and Black,” addressed the rampant racial injustices of that era.

Unfortunately, her activism wasn't always welcome. Her popularity diminished; venues didn’t invite her to perform, and radio stations didn’t play her songs. But she pressed on—even after the Civil Rights Movement. In 1997, Simone told Interview Magazine that she addressed her songs to the third world. In her own words: “I’m a real rebel with a cause.”

6. ONE OF HER MOST FAMOUS SONGS WAS BANNED.

Mississippi Goddam,” her 1964 anthem, only took her 20 minutes to an hour to write, according to legend—but it made an impact that still stands the test of time. When she wrote it, Simone had been fed up with the country’s racial unrest. Medger Evers, a Mississippi-born civil rights activist, was assassinated in his home state in 1963. That same year, the Ku Klux Klan bombed a Birmingham Baptist church and as a result, four young black girls were killed. Simone took to her notebook and piano to express her sentiments.

“Alabama's gotten me so upset/Tennessee made me lose my rest/And everybody knows about Mississippi Goddam,” she sang.

Some say that the song was banned in Southern radio stations because “goddam” was in the title. But others argue that the subject matter is what caused the stations to return the records cracked in half.

7. SHE NEVER HAD A NUMBER ONE HIT.

Nina Simone released over 40 albums during her decades-spanning career including studio albums, live versions, and compilations, and scored 15 Grammy nominations. But her highest-charting (and her first) hit, “I Loves You, Porgy,” peaked at #2 on the U.S. R&B charts in 1959. Still, her music would go on to influence legendary singers like Roberta Flack and Aretha Franklin.

8. SHE USED HER STYLE TO MAKE A STATEMENT.

Head wraps, bold jewelry, and floor-skimming sheaths were all part of Simone’s stylish rotation. In 1967, she wore the same black crochet fishnet jumpsuit with flesh-colored lining for the entire year. Not only did it give off the illusion of her being naked, but “I wanted people to remember me looking a certain way,” she said. “It made it easier for me.”

9. SHE HAD MANY HOMES.

New York City, Liberia, Barbados, England, Belgium, France, Switzerland, and the Netherlands were all places that Simone called home. She died at her home in Southern France, and her ashes were scattered in several African countries.

10. SHE HAD A FAMOUS INNER CIRCLE.

During the late '60s, Simone and her second husband Andrew Stroud lived next to Malcolm X and his family in Mount Vernon, New York. He wasn't her only famous pal. Simone was very close with playwright Lorraine Hansberry. After Hansberry’s death, Simone penned “To Be Young, Gifted and Black” in her honor, a tribute to Hansberry's play of the same title. Simone even struck up a brief friendship with David Bowie in the mid-1970s, who called her every night for a month to offer his advice and support.

11. YOU CAN STILL VISIT SIMONE IN HER HOMETOWN.

Photo of Nina Simone
Amazing Nina Documentary Film, LLC, CC BY-SA 4.0, Wikimedia Commons

In 2010, an 8-foot sculpture of Eunice Waymon was erected in her hometown of Tryon, North Carolina. Her likeness stands tall in Nina Simone Plaza, where she’s seated and playing an eternal song on a keyboard that floats in midair. Her daughter, Lisa Simone Kelly, gave sculptor Zenos Frudakis some of Simone’s ashes to weld into the sculpture’s bronze heart. "It's not something very often done, but I thought it was part of the idea of bringing her home," Frudakis said.

12. YOU'VE PROBABLY HEARD HER MUSIC IN RECENT HITS.

Rihanna sang a few verses of Simone’s “Do What You Gotta Do” on Kanye West’s The Life of Pablo. He’s clearly a superfan: “Blood on the Leaves” and his duet with Jay Z, “New Day,” feature Simone samples as well, along with Lil’ Wayne’s “Dontgetit,” Common’s “Misunderstood” and a host of other tracks.

13. HER MUSIC IS STILL BEING PERFORMED.

Nina Revisited… A Tribute to Nina Simone was released along with the Netflix documentary in 2015. On the album, Lauryn Hill, Jazmine Sullivan, Usher, Alice Smith, and more paid tribute to the legend by performing covers of 16 of her most famous tracks.

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13 Secrets From the Guinness Archives
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Leon Neal/AFP/Getty Images

Guinness has been a staple in Irish pubs for nearly 260 years. With so much history, it's no surprise that the Guinness Storehouse Archives—which are open to the public—are stuffed with intriguing artifacts that tell some pretty wild stories. Here are a few.

1. THE LEASE TO THE DUBLIN BREWERY WAS INTENDED TO LAST 9000 YEARS.

In 1759, founder Arthur Guinness signed a lease for a four-acre property at St. James’s Gate in Dublin. The lease required a down payment of £100, an annual rent of £45, and a term of 9000 years (not a typo). Such lengthy leases were relatively common back then: “At the time in Ireland, there was a lot of instability to do with land tenure,” explains Fergus Brady, Archives Manager at Guinness. Centuries earlier, the British had begun confiscating land from native Irish in an effort to build plantations, and extra-long leases were a means of avoiding this fate. As Brady explains, “You see these really long leases: 99-year or 999-year leases. It seemed to be a legal custom at the time that they used the number nine.”

2. ARTHUR GUINNESS WAS NOT AFRAID TO DEFEND HIS PROPERTY WITH A PICKAXE.

In 1775, the Dublin Corporation—that is, the city government—demanded that Arthur Guinness pay for the spring water flowing to his brewery. When Guinness argued that he was already paying for water rights through his 9000-year rental agreement, the Dublin Corporation sent a sheriff and a committee to his brewery to cut off the water supply. Guinness was livid. He seized a pickaxe and unleashed a torrent of obscenities so colorful that the Dublin Corporation’s goons eventually retreated.

3. GUINNESS ONCE DEPLOYED FIELD AGENTS TO CATCH COUNTERFEITERS.

Guinness Apology
Guinness Archive, Diageo Ireland

In the 19th century, there was no such thing as brand consistency. Guinness did not bottle its own beer; instead, it shipped the suds in wooden casks to publicans who supplied their own bottles and applied their own personalized labels. Occasionally, these publicans sold fake or adulterated Guinness. To prevent such sales, the company sent special agents called “travellers” into the field to collect beer samples, which it tested in a laboratory. “If a publican was found to be serving adulterated or counterfeit Guinness, they had to give a public apology in their local newspaper—and even the national newspapers,” archivist Jessica Handy says.

4. FOR 21 YEARS, THE COMPANY HIRED A GUY TO TRAVEL THE WORLD AND DRINK BEER.

In 1899, Guinness hired an American ex-brewer named Arthur T. Shand to be a “Guinness World Traveller.” It was arguably the coolest job in the world. For 21 years, Shand traveled the world taste-testing beer. According to Brady, “His job was to travel the world and taste Guinness, say whether it was good or bad, who our bottlers in the market were, who our major competition was, what kind of people were drinking our product.” Shand traveled to Australia and New Zealand, to Southeast Asia and Egypt. “He was sort of a Guinness sommelier,” Brady says.

5. THE COMPANY'S HARP LOGO CAUSED TROUBLE WITH THE IRISH GOVERNMENT.

The Celtic harp—based on the 14th century “Brian Boru Harp” preserved at Trinity College—became a trademarked Guinness logo in 1876. Forty-five years later, when Ireland gained independence from England, the Irish Free State decided to use the same Celtic harp as its official state emblem. This became awkward. Guinness owned the trademark, and the Irish government was forced to search for a workaround. You can find their solution on an Irish Euro coin. Look at the coin, and you’ll notice that the harp’s straight edge faces the right; meanwhile, the harp on a glass of Guinness shows the straight edge facing left [PDF].

6. GUINNESS REPORTEDLY SAVED LIVES ON THE BATTLEFIELD.

The old slogan “Guinness is good for you” sounds like a marketing gimmick, but it was born out of a genuine belief that the beer was, in fact, a restorative tonic. The health claim dates back to 1815, when an ailing cavalry officer wounded at the Battle of Waterloo reportedly credited Guinness for his recovery. For decades, the medical community widely claimed that the dark beer possessed real health benefits—and they weren’t necessarily wrong. “There was little safe drinking water at the time,” Handy says. “But with brewing, consumers knew they were getting a safe beverage.”

7. THE COMPANY CREATED A SPECIAL RECIPE FOR CONVALESCENTS.

A label for Guinness invalid stout
Guinness Archive, Diageo Ireland

From the 1880s to the 1920s, Guinness produced a special “Nourishing Export Stout”—a.k.a. “Invalid Stout”—that contained extra sugars, alcohol, and solids and came in cute one-third pint bottles. “It was very common practice for people to buy a couple bottles and keep them as a tonic, even if it was just a glass or half a glass,” Handy says. In fact, Guinness went as far as asking general practitioners for testimonials attesting to the beer’s medical benefits. According to Brady, “Many of them wrote back and said yes, we prescribe this for various ailments.” One doctor even claimed a pint was “as nourishing as a glass of milk.”

8. DOCTORS REGULARLY PRESCRIBED THE BEER TO NURSING MOTHERS.

From the 1880s to the 1930s, many physicians believed Guinness was an effective galactagogue—that is, a lactation aid. The company sent bottles to hospitals as well as wax cartons of yeast (which supposedly helped skin problems and migraines). Hundreds, possibly thousands, of doctors prescribed the beer for ailments such as influenza, insomnia, and anxiety, David Hughes writes in A Bottle of Guinness Please: The Colourful History of Guinness. According to Brady, the company was sending beer to hospitals as late as the 1970s.

9. THE COMPANY ONCE DROPPED 200,000 MESSAGES-IN-A-BOTTLE INTO THE OCEAN.

A Guinness message in a bottle
The message within every bottle dropped in the Atlantic Ocean in 1959.
Guinness Archive, Diageo Ireland

In 1954, Guinness dumped 50,000 messages-in-a-bottle in the Atlantic, Pacific, and Indian Oceans. In 1959, they repeated the stunt again, with 38 ships dropping 150,000 bottles in the Atlantic. The first bottle was discovered in the Azores off Portugal just three months after the initial drop [PDF]. Since then, the bottles have turned up in California, New Zealand, and South Africa. Just last year, a bottle was discovered in Nova Scotia. (If you find one, you just might be offered a trip to the Guinness Storehouse in Dublin.)

10. THE PERSONNEL FILES IN THE GUINNESS ARCHIVES CONTAIN SOME DOOZIES.

The Guinness corporate archives are open to the public. According to Handy, “Some of the stories you get in there are amazing, because you get accident reports and you get crazy stories of people bouncing on bags of hops outside the brewery." This may sound less surprising considering that, back in the day, Guinness employees were given an allowance of two pints of beer every day [PDF].

11. A GUINNESS SCIENTIST MADE A STATISTICALLY SIGNIFICANT MARK IN THE FIELD OF STATISTICS.

If you’ve taken a statistics class, you might be familiar with the Student’s t-test or the t-statistic. (It’s a method of working with a small sample size when the standard deviation is unknown.) The t-test was first described by William S. Gosset, a brewer and statistician at Guinness who was attempting to analyze a small sample of malt extract. Gosset’s discovery not only helped Guinness create a more consistent-tasting beer, it would lay the bedrock for one of the most important concepts in statistics: statistical significance.

12. GUINNESS IS SO BIG IN AFRICA, IT LAUNCHED A SUCCESSFUL FEATURE-LENGTH FILM.

Guinness began exporting beer to Africa in 1827. In the 1960s, it opened a brewery in Nigeria—followed by Cameroon and Ghana. Today, there are reportedly more Guinness drinkers in Nigeria than there are in Ireland. “In Ireland, England, and the United States, everybody thinks that Guinness is synonymous with Ireland,” Brady says. “But in Nigeria, there’s a very very low conception of that.” The beer is such a cultural staple that a fictional character who advertised the product named Michael Power—a James Bond-like, crime-fighting journalist—became the star of a feature film in 2003 called Critical Assignment, which was a box office smash. (Of course, there’s some branding built into the script. As Brady explains, “There are definitely scenes where Michael Power is enjoying a pint of Guinness.”)

13. DISPENSING BEER WITH NITROGEN WAS ORIGINALLY CONSIDERED LAUGHABLE.

In the 1950s, Guinness scientist Michael Ash was tasked with solving the “draft problem.” At the time, dispensing a draft pint of Guinness was ridiculously complicated, and the company was losing market share to draft lagers in Britain that could be easily dispensed with CO2. “The stout was too lively to be dispensed with CO2 only,” Brady says. “Ash worked on the problem for four years, working long hours day or night, and became a bit of a recluse apparently. A lot of doubters at the brewery called the project ‘daft Guinness.’” But then Ash attempted dispensing the beer with plain air. It worked. The secret ingredient, Ash discovered, was nitrogen. The air we breathe is 78 percent nitrogen. Today, a Guinness draft contains 75 percent nitrogen. Not only did the discovery make dispensing the beer easier, it created a creamy mouthfeel that’s been the signature of Irish stouts since.

Full disclosure: Guinness paid for the author to attend an International Stout Day festival in 2017, which provided the opportunity to speak to their archivists.

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