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13 Secrets of Amazon Warehouse Employees

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In 2014, Amazon sold two billion items worldwide. All those products, from phone cases to car seats, are stored inside Amazon’s fulfillment centers and then sorted and wrapped by warehouse workers. In the U.S. alone there are more than 50 of these gigantic buildings with 40,000 workers toiling away inside them, and that’s not counting the tens of thousands of part-time workers who join during busy seasons.

These are the people who make sure your package, no matter how big or small, gets to your doorstep. We spoke to a few of these employees about what it’s like to be part of the Amazon machine.

1. Not everyone has a horror story

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There have been dozens of stories portraying Amazon warehouses as inhumane, hellish workplaces, and while some workers may have been subject to these conditions, the ones I spoke to hadn’t. “It is certainly hard work,” said Brant Ivey, who spent six months in one of Amazon’s hubs lifting oversized objects. But “the conditions at the warehouse were on par or better than most other warehouses that I have been in.” One of the biggest complaints is that the warehouses are too hot. In 2012, after a lengthy expose revealed brutally hot summertime conditions, Amazon announced plans to spend $52 million to install air conditioning in its U.S. warehouses.

One Reddit user put it bluntly: “The work does suck, but all warehouse work sucks. I have experienced FAR worse conditions and been treated terrible by other Fortune 500 companies.”

2. They leave everything at the door

Amazon workers aren’t allowed to bring anything with them to the warehouse floor, including cell phones. They arrive empty-handed and leave empty-handed. “If you brought in your phone and you weren’t management, security would confiscate it and at end of night you had to go to security to pick it up,” says Charlee Mided, who worked in a warehouse in Phoenix, Arizona in 2013. “Then you’d get home late. So everyone knows not to do it.”

3. They hate the metal detectors

As an added layer of security, workers are subject to airport-style security checkpoints each time they leave the floor, including lunch break. According to Mided, when the lunch buzzer rings, there’s a mad rush to avoid the lines. “If you’re way over on one side of the warehouse and lunch is called, you have 30 minutes from that point to clock out, eat, and come back. You’re spending half your time waiting to be scanned out so you can be sure you’re not stealing anything. It leaves you with about 10 minutes for food.” The same lines form at the end of the day when workers pour out of the building. And workers don’t get paid to stand in line, thanks to a Supreme Court decision at the end of 2014 that ruled businesses like Amazon don't have to pay employees for the time they spend waiting to be scanned.

4. They have strict quotas

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Workers who pull items from shelves to fulfill your orders are known as “pickers,” and they are monitored for their speed and accuracy. “My only job was to grab two large, yellow plastic bins, put them on my double decker shopping cart, and fill them with the items that my scanner told me to find,” a former picker said during a Reddit AMA.

“At my peak, I was picking 120+ items per hour, and it was just good enough.”

5. And they walk. A lot.

Amazon fulfillment centers are colossal. One warehouse in Baltimore covers one million square feetor roughly 23 acres. That’s a lot of land to cover on foot. One employee, who worked in Amazon warehouses for 14 years, told us he walked 13 miles a day when picking. “That’s over a 10 hour period, so its like 1.3 miles per hour, which isn’t bad,” he says. “But doing it for 10 hours straight, by the third or fourth day your legs are almost like jelly.”

6. The shelves are chaos

When items arrive at the warehouse, they’re scanned and placed in cubby holes on one of hundreds of rows of shelves. But there’s no rhyme or reason to where they’re stored, and even seasoned warehouse employees can’t make sense of it. “Each cubby hole is filled with an assortment of items,” according to a former worker.

“There might be a book, a toothbrush, a copy of a Barbie VHS tape from 1993, and a pair of moccasins. And you'll only pick one of the items.” There’s a term for this: chaotic storage.

Amazon’s database knows where there’s empty shelf space and fills it as quickly as possible to maximize efficiency. Electronic scanners tell workers where to find the items they’re looking for. Video shows shelving chaos:

7. They have to do group exercises

“Every night, twice a night, when we showed up and when we came back from lunch we had to do calisthenics,” says Mided. “Jumping jacks, reacharounds, swinging our arms. It limbers you up and it really is helpful for the job, but it's just… it kinda makes you feel like you’re five.”

8. And bubble wrap is their entertainment

Mided says occasionally the machine that distributed bubble wrap at her warehouse cut too much, but workers didn’t mind. “They’d be like, ‘Oh look! Bubble wrap!’ You’d see people just sitting around popping bubble wrap. Everyone wanted to be on bubble wrap detail.” Amazon workers: They’re just like us!

9. The warehouse cafeteria is a war zone 

Workers have two lunch options: Bring your own, or buy a meal from one of dozens of vending machines stocked with mediocre microwavable meals like burgers and hot dogs. “You’d buy a hamburger and it didn’t taste like real beef,” one former worker told us. And good luck heating up your food. Mided’s warehouse cafeteria had about 20 microwaves, and the fight for zap time was fierce. “It was a war zone trying to get enough time to heat your food and then get out without being run over,” she says. “You would see people fight. The smartest thing to do was to pack something that doesn’t need microwaving, because that was killer.”

10. The warehouses have their own nurse’s office

"It’s very much like a school nurse’s office,” says Mided. “You sit down, they tell you to ice this or that. You tell them on a scale of one to 10 which face matches your pain. They really can’t treat you much. They can give you ice and aspirin, that’s about it.”

11. And fakers get put on broom duty

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"A lot of people would make up stuff just to get off the floor,” a former worker says. “Some people would just confuse being tired with being hurt. They’d say, ‘My legs hurt!’ No, you’ve just been walking around forever." If the nurse can't find anything wrong with you but you insist you're unwell, the supervisors will find an easy job for you to do that doesn't require any heavy lifting. More often than not, this means broom duty. "That's only good for the first hour,” Mided says. “Twelve hours of pushing a broom is the most mind-numbing thing on the planet. But that still doesn't prevent people from faking."

12. “Problem solver” is a warehouse job

It’s their responsibility to fix other people's mistakes. If a warehouse packer screws up on the assembly line, the Amazon machine knows it. Scales weigh each package, and if the weight is off, the box gets pulled and a “problem solver” is called over to inspect it. “If there is an error during any stage of the process, I find it, correct it, and provide the feedback to the person or cause of the error,” explains one problem solver in a recent Reddit AMA.

13. They see some crazy orders

If there’s one thing all Amazon warehouse workers will tell you, it’s that people order some weird things. “The amount of stand-up life-size Justin Biebers I saw was unnecessary,” Mided says. “And a lot more sex toys than you would think. Really odd ones. Even grown men or women warehouse workers are still kinda like a 12-year-old when they see that. Amazon really does sell everything.”

See Also:
19 On-the-Job Secrets of UPS Drivers
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10 Hotel Secrets from Behind the Front Desk 
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10 Things You Might Not Know About Flight Attendants

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10 Surprising Facts About The Babadook
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In 2014, The Babadook came out of nowhere and scared audiences across the globe. Written and directed by Aussie Jennifer Kent, and based on her short film Monster, The Babadook is about a widow named Amelia (played by Kent’s drama schoolmate Essie Davis) who has trouble controlling her young son Samuel (Noah Wiseman), who thinks there’s a monster living in their house. Amelia reads Samuel a pop-up book, Mister Babadook, and Samuel manifests the creature into a real-life monster. The Babadook may be the villain, but the film explores the pitfalls of parenting and grief in an emotional way. 

“I never approached this as a straight horror film,” Kent told Complex. “I always was drawn to the idea of grief, and the suppression of that grief, and the question of, how would that affect a person? ... But at the core of it, it’s about the mother and child, and their relationship.”

Shot on a $2 million budget, the film grossed more than $10.3 million worldwide and gained an even wider audience via streaming networks. Instead of creating Babadook out of CGI, a team generated the images in-camera, inspired by the silent films of Georges Méliès and Lon Chaney. Here are 10 things you might not have known about The Babadook (dook, dook).

1. THE NAME “BABADOOK” WAS EASY FOR A CHILD TO INVENT.

Jennifer Kent told Complex that some people thought the creature’s name sounded “silly,” which she agreed with. “I wanted it to be like something a child could make up, like ‘jabberwocky’ or some other nonsensical name,” she explained. “I wanted to create a new myth that was just solely of this film and didn’t exist anywhere else.”

2. JENNIFER KENT WAS WORRIED PEOPLE WOULD JUDGE THE MOTHER.

Amelia isn’t the best mother in the world—but that’s the point. “I’m not a parent,” Kent told Rolling Stone, “but I’m surrounded by friends and family who are, and I see it from the outside … how parenting seems hard and never-ending.” She thought Amelia would receive “a lot of flak” for her flawed parenting, but the opposite happened. “I think it’s given a lot of women a sense of reassurance to see a real human being up there,” Kent said. “We don’t get to see characters like her that often.”

3. KENT AND ESSIE DAVIS TONED DOWN THE CONTENT FOR THE KID.

Noah Wiseman was six years old when he played Samuel. Kent and Davis made sure he wasn’t present for the more horrific scenes, like when Amelia tells Samuel she wishes he was the one who died, not her husband. “During the reverse shots, where Amelia was abusing Sam verbally, we had Essie yell at an adult stand-in on his knees,” Kent told Film Journal. “I didn’t want to destroy a childhood to make this film—that wouldn’t be fair.”

Kent explained a “kiddie version” of the plot to Wiseman. “I said, ‘Basically, Sam is trying to save his mother and it’s a film about the power of love.’”

4. THE FILM IS ALSO ABOUT “FACING OUR SHADOW SIDE.”

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Kent told Film Journal that “The Babadook is a film about a woman waking up from a long, metaphorical sleep and finding that she has the power to protect herself and her son.” She noted that everybody has darkness to face. “Beyond genre and beyond being scary, that’s the most important thing in the film—facing our shadow side.”

5. THE FILM SCARED THE HELL OUT OF THE DIRECTOR OF THE EXORCIST.

In an interview with Uproxx, William Friedkin—director of The Exorcist—said The Babadook was one of the best and scariest horror films he’d ever seen. He especially liked the emotional aspect of the film. “It’s not only the simplicity of the filmmaking and the excellence of the acting not only by the two leads, but it’s the way the film works slowly but inevitably on your emotions,” he said.

6. AN ART DEPARTMENT ASSISTANT SCORED THE ROLE AS THE BABADOOK.

Tim Purcell worked in the film’s art department but then got talked into playing the titular character after he acted as the creature for some camera tests. “They realized they could save some money, and have me just be the Babadook, and hence I became the Babadook,” Purcell told New York Magazine. “In terms of direction, it was ‘be still a lot,’” he said.

7. THE MOVIE BOMBED IN ITS NATIVE AUSTRALIA.

Even though Kent shot the film in Adelaide, Australians didn’t flock to the theaters; it grossed just $258,000 in its native country. “Australians have this [built-in] aversion to seeing Australian films,” Kent told The Cut. “They hardly ever get excited about their own stuff. We only tend to love things once everyone else confirms they’re good … Australian creatives have always had to go overseas to get recognition. I hope one day we can make a film or work of art and Australians can think it’s good regardless of what the rest of the world thinks.”

8. YOU CAN OWN A MISTER BABADOOK BOOK (BUT IT WILL COST YOU). 

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In 2015, Insight Editions published 6200 pop-up books of Mister Babadook. Kent worked with the film’s illustrator, Alexander Juhasz, who created the book for the movie. He and paper engineer Simon Arizpe brought the pages to life for the published version. All copies sold out but you can find some Kent-signed ones on eBay, going for as much as $500.

9. THE BABADOOK IS A GAY ICON.

It started at the end of 2016, when a Tumblr user started a jokey thread about how he thought the Babadook was gay. “It started picking up steam within a few weeks,” Ian, the Tumblr user, told New York Magazine, “because individuals who I presume are heterosexual kind of freaked out over the assertion that a horror movie villain would identify as queer—which I think was the actual humor of the post, as opposed to just the outright statement that the Babadook is gay.” In June, the Babadook became a symbol for Gay Pride month. Images of the character appeared everywhere at this year's Gay Pride Parade in Los Angeles.

10. DON'T HOLD YOUR BREATH FOR A SEQUEL.

Kent, who owns the rights to The Babadook, told IGN that, despite the original film's popularity, she's not planning on making any sequels. “The reason for that is I will never allow any sequel to be made, because it’s not that kind of film,” she said. “I don’t care how much I’m offered, it’s just not going to happen.”

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15 Fascinating Facts About Amelia Earhart
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Amelia Earhart was a pioneer, a legend, and a mystery. To celebrate what would be her 120th birthday, we've uncovered 15 things you might not know about the groundbreaking aviator.

1. THE FIRST TIME SHE SAW AN AIRPLANE, SHE WASN'T IMPRESSED.

In Last Flight, a collection of diary entries published posthumously, Earhart recalled feeling unmoved by "a thing of rusty wire and wood" at the Iowa State Fair in 1908. It wasn't until years later that she discovered her passion for aviation, when she worked as a nurse's aide at Toronto's Spadina Military Hospital. She and some friends would spend time at hangars and flying fields, talking to pilots and watching aerial shows. Earhart didn't actually get on a plane herself until 1920, and even then she was just a passenger.

2. SHE WAS A GOOD STUDENT WITH NO PATIENCE FOR SCHOOL.

After working with the Voluntary Aid Detachment in Toronto, Earhart took pre-med classes at Columbia University in 1919. She made good grades, but dropped out after just a year. Earhart re-enrolled at Columbia in 1925 and left school again. She took summer classes at Harvard, but gave up on higher education for good after she didn't get a scholarship to MIT.

3. ANOTHER PIONEERING FEMALE AVIATOR TAUGHT EARHART HOW TO FLY.

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Neta Snook was the first woman to run her own aviation business and commercial airfield. She gave Earhart flying lessons at Kinner Field near Long Beach, California in 1921, reportedly charging $1 in Liberty Bonds for every minute they spent in the air.

4. EARHART BOUGHT HER FIRST PLANE WITHIN SIX MONTHS OF HER FIRST FLYING LESSON.

Wikimedia Commons // Public Domain

She named it The Canary. The used yellow Kinner Airster biplane was the second one ever built. Earhart paid $2000 for it, despite Snook's opinion that it was underpowered, overpriced, and too difficult for a beginner to land.

5. AMY EARHART ENCOURAGED HER DAUGHTER'S PASSION. HER FATHER, ON THE OTHER HAND, WAS AFRAID OF FLYING.

Earhart's mom used some of her inheritance to pay for The Canary. She was a bit of an adventurer herself: the first woman to ever climb Pikes Peak in Colorado.

6. EARHART HAD A LOT OF ODD JOBS.

In addition to volunteering as a nurse's aide, Earhart also worked early jobs as a telephone operator and tutor. Earhart was a social worker at Denison House in Boston when she was invited to fly across the Atlantic for the first time (as a passenger) in 1928. At the height of her career, Earhart spent time making speeches, writing articles, and providing career counseling at Purdue University's Department of Aeronautics. Oh, and flying around the world.

7. SHE WASN'T SURE ABOUT MARRIAGE, BUT SHE DEFINITELY BELIEVED IN PRE-NUPS.

When promoter George Putnam contacted Earhart about flying across the Atlantic Ocean in 1928, it was her first big break ... and the beginning of their love story. The two began a working relationship, which soon turned into attraction. When Putnam's marriage to Dorothy Binney fell apart, he eventually proposed to Earhart. She said yes, albeit reluctantly.

Earhart wasn't worried about safeguarding financial assets so much as she wanted the two of them to maintain separate identities. Earhart asked Putnam to agree to a trial marriage. If they weren't happy after a year, they'd be free to go their separate ways, no hard feelings. He agreed. They lived happily until her disappearance.

8. SHE WROTE ABOUT FLYING FOR COSMOPOLITAN.

In 1928, Earhart was appointed Cosmopolitan's Aviation Editor. Her 16 published articles—among them "Shall You Let Your Daughter Fly?" and "Why Are Women Afraid to Fly?"—recounted her adventures and encouraged other women to fly, even if they just did so commercially. (Commercial flights date back to 1914, but they wouldn't really take off until after World War II.)

9. FIRST LADY ELEANOR ROOSEVELT WAS SO INSPIRED BY EARHART THAT SHE SIGNED UP FOR FLYING LESSONS.

The two became friends in 1932. Roosevelt got a student permit and a physical examination, but never followed through with her plan.

10. EARHART WAS THE FIRST WOMAN TO GET A PILOT'S LICENSE FROM THE NATIONAL AERONAUTIC ASSOCIATION (NAA).

That was in 1923, when pilots and aircrafts weren't legally required to be licensed. Earhart was the sixteenth woman to get licensed by the Fédération Aéronautique Internationale (FAI), which was required to set flight records. Still, the FAI didn't maintain women's records until 1928.

11. SHE ACCOMPLISHED A LOT OF "FIRSTS."

Earhart eventually became the first woman to fly across the Atlantic as a passenger (1928) and then solo (1932) and nonstop from coast to coast (1932) as a pilot. She also set records, period: Earhart was the first person to ever fly solo from Honolulu to Oakland, Los Angeles to Mexico City, and Mexico City to Newark, all in 1935.

What do John Glenn, George H.W. Bush, and Amelia Earhart have in common? They all earned an Air Force Distinguished Flying Cross. But only Earhart was the first woman—and one of few civilians—to do so.

12. SHE WAS ONE OF THE FIRST CELEBRITIES TO LAUNCH A CLOTHING LINE.

Amelia Earhart Fashions were affordable separates sold exclusively at Macy's and Marshall Field's. The line's dresses, blouses, pants, suits, and hats were made of cotton and parachute silk and featured aviation-inspired details, like propeller-shaped buttons. Earhart studied sewing as a girl and actually made her own samples.

13. THE U.S. GOVERNMENT SPENT $4 MILLION SEARCH FOR EARHART.

At the time, it was the most expensive air and sea search in history. Earhart's plane disappeared July 2, 1937. The official search ended a little over two weeks later on July 19. Putnam then financed a private search, chartering boats to the Phoenix Islands, Christmas Island, Fanning Island, the Gilbert Islands, and the Marshall Islands.

14. THE SEARCH ISN'T OVER.

There are several theories about what happened to Earhart's plane during her last flight. Most people believe she ran out of fuel and crashed into the Pacific Ocean. Others believe she landed on an island and died of thirst, starvation, injury, or at the hands of Japanese soldiers in Saipan. In 1970, one man even claimed that Earhart was alive and well and living a secret life in New Jersey.

The International Group for Historic Aircraft Recovery (TIGHAR) has explored the theory that Earhart and her navigator Fred Noonan lived as castaways before dying on Gardner Island, now called Nikumaroro, in the western Pacific. Over the years, they've found a few potential artifacts, including evidence of campfire sites, pieces of Plexiglas, and an empty jar of the brand of freckle cream that Earhart used.

In early July 2017, a photo surfaced that seemed to confirm the theory that Earhart and Noonan crashed and were captured by Japanese soldiers, but that photo was quickly debunked.

15. TODAY, ANOTHER AMELIA EARHART IS MAKING HISTORY.

In 2014, another pilot named Amelia Earhart took to the skies to set a world record. The then-31-year-old California native became the youngest woman to fly 24,300 miles around the world in a single-engine plane. Her namesake never completed the journey, but the younger Earhart landed safely in Oakland on July 11, 2014. We think "Lady Lindy" would be proud.

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