15 Great Quotes You Wish They’d Said (But They Didn’t!)

Photo illustration by Mental Floss. Mandela: Chris Jackson; Gates: LIONEL BONAVENTURE, AFP; Emerson: Otto Herschan; Monroe: Hulton Archive; Lincoln: Hulton Archive. All Getty Images. Background: iStock.
Photo illustration by Mental Floss. Mandela: Chris Jackson; Gates: LIONEL BONAVENTURE, AFP; Emerson: Otto Herschan; Monroe: Hulton Archive; Lincoln: Hulton Archive. All Getty Images. Background: iStock.

If you use social media, it's nearly impossible not to be continuously confronted with the wisdom of Martin Luther King, Mark Twain, and Marilyn Monroe (usually written in flowing script over an artistically filtered photo). Fact-checking frequently matters less than whether the image looks good on your Pinterest board. But all too often, that particular figure never uttered that particular bon mot. Here are 15 famous and often-misattributed quotes that would have sounded great coming from these 15 famous mouths—even though they didn't.

1. “ONLY WHEN IT IS DARK ENOUGH, CAN YOU SEE THE STARS …” —RALPH WALDO EMERSON

This one is pretty easy to fact check, as long as The Complete Works of Ralph Waldo Emerson is what it claims to be. The closest Emerson comes to talking about seeing stars in the dark is a passage in Conduct of Life where he talks about exploring the Mammoth Caves in Kentucky. The tour guide took him to “the Star Chamber,” and turned off all the lanterns the group had brought. A hidden lamp reflected off the crystals in the roof of the cave to look like a brilliant starry sky. Ripe for allusion, to be sure, but Emerson himself never actually makes it.

2. “BE THE CHANGE YOU WISH TO SEE IN THE WORLD.” —GANDHI

The thing that turns a sentence into a saying is repetition and exposure. This means more than one person has to encounter it, which is why most great quotes come from speeches or books. The above wisdom might have come from Gandhi, but if it did only one person heard it: his grandson, Arun Gandhi. Author Keith Akers put a lot of effort into tracking down the origin of this phrase, and the only thing he could discover with certainty was that it wasn’t in anything directly attributed to Gandhi. Arun claims in print that it (or at least something similar) was something he often heard his grandfather say.

3. "OUR DEEPEST FEAR IS NOT THAT WE ARE INADEQUATE. OUR DEEPEST FEAR IS THAT WE ARE POWERFUL BEYOND MEASURE." —NELSON MANDELA

Many people believe this comes from the address Mandela delivered when he became the first black president of South Africa in 1994. However, as Snopes reveals, Mandela did not speak these words during that speech or any other that we know of. If he had, he would have been repeating the words of Marianne Williamson, written in her 1992 book A Return to Love. Williamson knows that her words are often credited to Mandela, and says it would have been an honor to have been quoted by him.

4. NANCY ASTOR: "WINSTON IF YOU WERE MY HUSBAND, I'D PUT POISON IN YOUR COFFEE." // WINSTON CHURCHILL: "NANCY, IF YOU WERE MY WIFE, I'D DRINK IT."

Nancy Astor was, by early 20th century standards, a real piece of work. She was the first female member of the British Parliament, which some doubted she deserved since she was born American and had taken over the post after her second, wildly wealthy, husband Waldorf Astor vacated it. She was reportedly out of touch, not too interested in politics, and supported causes that were unpopular in England, like temperance. Winston Churchill was, as you know, The Man. Or at least that's how history remembers him. And although this interchange could have happened, it probably didn’t—the joke had existed for decades in other forms. Incidentally, there is a name for misattributing quotes to Churchill, one coined by Nigel Rees and called Churchillian Drift.

5. "ONE MAN CAN MAKE A DIFFERENCE AND EVERY MAN SHOULD TRY." —JOHN F. KENNEDY

This one is pretty close. One of the first publications of this quote is from a 1989 book, Respectfully Quoted: A Dictionary of Quotations, and it’s attributed to Jackie Kennedy, not her late husband. It was written on a card in a traveling exhibit celebrating the opening of the JFK Library in 1979. The 2010 reprint of the quote book still contains the passage and attribution, likely meaning no one was able to contest that it was Jackie who said it in the intervening years.

6. “IF YOU LOOK FOR THE BAD IN MANKIND EXPECTING TO FIND IT, YOU SURELY WILL.” —ABRAHAM LINCOLN

It’s not your fault if you were sure Lincoln actually said this. It’s Disney’s. Besides manufacturing completely unrealistic expectations for little girls' weddings and hairstyles, they also manufacture the occasional Abraham Lincoln quote. In this case, it was the line inscribed in Pollyanna’s dead father’s locket, in the 1960 film Pollyanna. Roy Disney loved the quote and had it inscribed on thousands of lockets to sell in the Disneyland gift shops, which greatly disturbed the screenwriter David Swift, who had made up the quote. When Swift called Disney with the bad news, all the lockets were recalled.

7. “ANY MAN WORTH HIS SALT WILL STICK UP FOR WHAT HE BELIEVES RIGHT, BUT IT TAKES A SLIGHTLY BETTER MAN TO ACKNOWLEDGE INSTANTLY AND WITHOUT RESERVATION THAT HE IS IN ERROR.” —ANDREW JACKSON

President Andrew Jackson was perhaps not the most reflective of men. He was more a man of action, joining the American Revolution at the age of 13 and never slowing down (as an old man, he beat down an attempted assassin with his cane). One could even argue he didn’t have a habit of acknowledging he was in error, because he did have a habit of dueling to prove he was right. Some historians say he participated in up to 100 duels. He’s thought to have killed only one man: Charles Dickinson, whom he shot after calmly taking Dickinson’s bullet straight to the chest. (Jackson survived with just two broken ribs.) At any rate, the above quote is most likely from American General Peyton March, who worked in a much more diplomatic manner than Jackson, and received medals of honor from at least 11 other countries during his years of service as a military attaché and Army Chief of Staff.

8. “I AM ONLY ONE; BUT STILL I AM ONE. I CANNOT DO EVERYTHING, BUT STILL I CAN DO SOMETHING. I WILL NOT REFUSE TO DO SOMETHING I CAN DO.” —HELEN KELLER

Keller was a prodigious writer, penning 12 books and countless smaller pieces in her life. She wrote a lot of inspiring stuff—but she didn’t write this. Her friend, author Edward Everett Hale, did. She began writing him letters, as she enjoyed his books, from an early age. They were friends until his death in 1909.

9. “SOMETIMES A CIGAR IS JUST A CIGAR.” —SIGMUND FREUD

Freud understood that sometimes the human brain needs metaphors—objects to represent feelings, especially in dreams. The cigar is blatantly phallic, and people stick it in their mouths, making it the perfect Freudian imagery. So it was refreshing to think that the father of psychoanalysis could admit not everything had to mean something deeper. Sometimes a cigar isn’t a penis representing how your mother’s love castrated you. Sometimes it’s just for smoking.

The problem, as noted by The Quote Investigator, is that he really wrote a good deal about cigars being penises. And breasts, and … just lots more than a cigar. And there is no record of him saying otherwise. People started attributing this to him in the mid-1950s, long after his death. Freud was fond of cigars, and it might have been hard to accept, in that era, that Freud himself was toting around a substitute phallus/breast/symbol of psychological trauma everywhere he went.

10. “BE NICE TO NERDS. CHANCES ARE YOU’LL END UP WORKING FOR ONE.” —BILL GATES

There are no doubt a few employees in Microsoft’s empire who would have given 14-year-old Gates a swirly or two, but Gates never pointed it out with this particular witticism. Snopes sussed this one out thoroughly: The quote comes from one of those awful email forwards our loved ones bombarded us with in the late '90s. It was part of a much longer list written by author Charles J. Sykes, titled "Rules Kids Won’t Learn in Schools." It was printed in many newspapers across the country in 1996 and was the basis of his similarly named book, released in 2007.

11. “IF YOU CAN DREAM IT, YOU CAN DO IT.” —WALT DISNEY

This is rather vague line would be meaningless if spoken by anyone except a guy who dedicated his life to suspending reality. But Walt never said it: It was written by a Disney Imagineer named Tom Fitzgerald to be part of the Horizons ride at Epcot Center in 1983. It was apparently used repeatedly in the development and production of that ride, and since people were sitting in a Disney attraction when they read it, the connection came naturally. Fitzgerald has said he finds it amusing that his words are attributed to Walt, and that he supposes he should be flattered.

12. “WOMEN WHO SEEK TO BE EQUAL WITH MEN LACK AMBITION.” —MARILYN MONROE

If you type “Marilyn Monroe” and “Quote” into any social media that supports pictures, you will be deluged. Just assume half of the quotes are wrong. Part of this misattribution phenomenon is likely because of just how many beautiful photographs there are of Monroe, just begging to have wisdom written over them. It’s also a continuance of what made Marilyn so popular in life: You could project onto her. And even though she spoke millions of words in interviews and on-screen … she didn’t say much. So we get to attach our own sentiments to her. For the record, this quote is believed to come from 1960s counterculture icon Timothy Leary.

13. “LIFE SEEMS BUT A QUICK SUCCESSION OF BUSY NOTHINGS.” —JANE AUSTEN

This is an example of a writer’s words being tidied into bumper-sticker-length profundity. There is a passage containing the words “quick succession of busy nothings,” in the book Mansfield Park, but it’s not intended to be a revelation of the desperate futility of existence. It’s describing a specific period of time as the characters wait for a carriage. Jane Austen’s books relied on a succession of busy nothings; they are part of the charm of her world. It’s doubtful she’d ever truly profane them.

14. “THOSE WHO MIND DON’T MATTER AND THOSE WHO MATTER DON’T MIND.” —DR. SEUSS

It certainly feels Seussian, doesn’t it? All topsy-turvy and self-affirming. But he never wrote it. It was something the extremely successful businessman and presidential adviser Bernard Baruch said to a newspaper columnist who asked him how he handled the seating of all the rich bigwigs at his dinner parties. “I never bother about that. Those who matter don’t mind, and those who mind don’t matter.” However, Baruch was probably quoting an already well-known phrase from the 1930s coined by that great philosopher Anonymous. The sometimes-mentioned first part of the quote, “Be who you are ...” just attached itself over the years.

15. “WHEN I WAS A BOY OF 14, MY FATHER WAS SO IGNORANT I COULD HARDLY STAND TO HAVE THE OLD MAN AROUND. BUT WHEN I GOT TO BE 21, I WAS ASTONISHED AT HOW MUCH THE OLD MAN HAD LEARNED IN SEVEN YEARS.” —MARK TWAIN

Like Marilyn Monroe, Americans tend to use Twain as a catch-all for unsourced wisdom. Not because Twain was a blank slate, like Marilyn, but because he said so much. Twain wrote endlessly, both fiction and non-fiction, and almost all of it contained cheerful winks of sarcasm. Some witticisms, whose real originators are lost to history, fit Twain so well that they are handed over to him. This one was likely not Twain, as both Snopes and Quote Investigator reveal. The first written record of this saying appeared five years after Twain’s death, and since Twain’s own father died when he was 11, this quote would have had to come from a character of his creation. None of his works of fiction have been found to contain these famous lines.

A version of this story first ran in 2016.

8 Tips for Interviewing a Serial Killer, According to Famed FBI Profiler John Douglas

iStock/Kritchanut
iStock/Kritchanut

Over the course of his career, former FBI agent and behavioral analyst John E. Douglas has interviewed criminals ranging from repeated hijacker Garrett Trapnell and cult leader Charles Manson to serial killers Edmund Kemper (a.k.a. the Co-Ed Killer) and Dennis Rader (a.k.a. B.T.K.). In his new book, The Killer Across the Table, Douglas takes readers into the room as he interviews four very different offenders.

In these conversations, “I'm trying to gain [their] trust [to get] information that I'll be able to apply to current cases,” Douglas tells Mental Floss. Here, he outlines how he prepares for an interview with a killer to figure out what makes them tick.

1. Never go into an interview cold.

“Preparation is the number one factor for a successful interview” of this kind, Douglas says. “Before I go in to do an interview, [I] go back into the files and fully look at the case that got him or her incarcerated to begin with. Which means looking at the police reports, the preliminary protocol that the medical examiner did regarding the autopsy, autopsy photographs, and then looking in the corrections reports as well. You want to be totally armed with the case when you go in.”

2. Memorize everything—don’t use notes or a tape recorder.

Early on in his interviews with killers, Douglas used a tape recorder, which he now says was a mistake. “You're dealing with very paranoid individuals. They don't trust you, they don't trust the [corrections] system,” he says. “If my head is down, [they’ll ask], ‘What, are you taping this? Why are you writing these notes down?’” Memorizing the case is key—when he goes in, he won’t have notes or a tape recorder: “It's going to be key [for] me to maintain some eye contact with them.”

3. Make sure the environment is right.

The key in these interviews, Douglas says, is to make the environment feel open so that the killer feels comfortable and like he’s in control. “When you go into a prison, sometimes you're forced to deal with what you've got,” he says. “But if I have time, I try to [make arrangements] depending on the personality.”

Douglas prefers to conduct his interviews at night, relying only on low table lights to create a soothing, stress-free atmosphere. Douglas will even think about seating arrangements. “If I'm dealing with a real paranoid type of individual, I need to put this person near a window—if there's a window—so that he can look out the window and psychologically escape, or I may have him face a door,” he says. Both Charles Manson and Richard Speck chose to sit on the backs of their chairs so they could look down on him. Douglas’s attitude is: “You hate me. I know you hate me, but go ahead and do it. I'm just trying to get a little bit of information now.”

4. Don’t rely on what a killer tells you.

Douglas never takes a killer’s word for anything, which is why memorizing the case is so important. Typically, he knows the answers to the questions he’s asking, and it allows him to call out the offender if he or she lies. “If you don't look deeply into the material, you don't know who in the heck you're talking to,” Douglas says. “You're talking to somebody who's pulling the wool over your eyes … If [an interviewer relies] on self-reporting, they're going to be filled with a lot of lies coming from the person they're interviewing.”

5. Know that this is not an interrogation.

Once he knows who’s committed a crime, Douglas says, his main goal is to find out what motivated them. The best way to get that out of them is to ask his questions “in a very relaxed kind of a format, making the subject—even if it's a guy like Manson or some of the worst killers you'd ever want to meet—feel real comfortable and feel at the same time that they are controlling me during the interview.”

What Douglas ultimately tries to do is have a conversation with the offender. “That means if they're asking me a lot of questions about myself, about maybe my family, my job, and I'm pretty honest with them,” he says. “They will trust me and open up to me as long as they know that I know the case, backwards and forwards. If they start fudging on the case trying to send me down the wrong path, I will confront them, but not in mean [way]. I'll laugh and say, ‘Look, come on. I know what you did. What are you doing here?’ That’s how you gain their trust.”

6. Be mindful of your body language—and the actual language you’re using.

When he’s in an interview, Douglas isn’t sitting there with his arms crossed, looking uncomfortable. “The body language should be just relaxed, not a defensive kind of posture,” he says. “[It should be] very comfortable—like on a date kind of thing.”

Douglas also avoids words like killing, murder, and rape, and, as awful as it might sound, avoids placing the blame on the killer. “I'm trying to get him to talk so we're going to project the blame," Douglas says. "[Some killers] use this projection, never accepting responsibility, not admitting that it was free will, that they had the ability to make choices and they made the wrong choices in their lives, even though they may have come from a very, very bad background.”

This kind of approach is what helped Douglas gain insights from Ed Kemper. When Douglas asked how Kemper—who was 6 feet, 9 inches tall and 300 pounds—would get young women in his car, Kemper revealed that he would pull up next to them and look at his watch, which would give them the impression that he had somewhere to be. “I’ll go with this guy. He’s got an appointment, nothing’s going to happen to me,” Douglas says. “Just a little thing like that was real helpful to me.”

7. Play it cool, no matter what happens.

Being confrontational is no way to get a killer to open up. “In an interview, whether it's a serial killer or any type of violent offender, I'll never challenge them or be negative toward them,” Douglas says. “I'll never do anything like that. If I feel that they're not being truthful, I'll bring it to their attention. But I’m on a fact-finding mission. There are several shows on television right now where celebrity types are going into prisons doing interviews. They get in the guy's face and they call him a liar. [So] the guy, what does he want to do? ‘I want to go back to my cell. Screw you. I'm out of here.’ And you can't hold him there—he's got to go back. So, you never do anything like that.”

8. Don’t be afraid to feign empathy.

Sometimes getting what you need out of an offender means fudging the truth. Sometimes Douglas will tell the killer that he’s earning points with the warden by doing the interview. “There's still always this glimmer of hope that they'll get out of prison one day, even if they're in there for multiple murders,” he says. “The warden doesn't give a damn about him, but I'm just telling them this to try to get him to speak up.”

Sometimes Douglas will play to his subject's pride and narcissism. “They want to be the big daddy,” he says. "'But I'm the main guy, right? You're doing this research and you guys got the real McCoy here. I'm the best and the worst of the worst.'" And sometimes, he feigns empathy—all with the goal of finding out information that will help prevent and solve other crimes.

"Let the person feel they are in control of the interview,” Douglas says. "Be open with yourself. Give them information about yourself to this person and it should go well."

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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