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18 Secrets of UPS Drivers

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You may have a good relationship with your UPS driver, but how much do you really know about his or her job? The brown-clad United Parcel Service workers deliver more than 15 million packages a day to more than 220 countries and territories around the world; they even deliver to the North Pole. But what’s it really like to be a UPS driver? Here are some little-known facts from drivers who did their time.

1. They’re always being watched.

UPS knows time is money, and it is obsessed with using data to increase productivity. Jack Levis, UPS's director of process management, told NPR that “one minute per driver per day over the course of a year adds up to $14.5 million,” and “one minute of idle per driver per day is worth $500,000 of fuel at the end of the year.” The hand-held computer drivers carry around, called a DIAD (short for Delivery Information Acquisition Device), tracks their every move. Ever wondered why your UPS man can’t stick around to hear your life story? He probably has between 150 and 200 stops to make before the end of the day, and he’s being timed. “You’re trained to have a sense of urgency,” says Wendy Widmann, who drove for 14 years. “Be polite, but you gotta go.” Sensors inside the truck monitor everything from whether the driver’s seat belt is buckled to how hard they’re braking, and if the truck’s doors are open or closed. All this data is compiled for UPS analysts who use it to come up with time-saving tactics.

2. They go to bootcamp.

All drivers must attend and graduate from a specialized training class called “Integrad,” which teaches them everything they need to know out in the field. They learn how to handle heavy boxes, which are filled with cinder blocks to simulate real packages. They’re taught how to start the truck with one hand while buckling up with the other to save time. And the “slip and fall simulator” teaches them to walk safely in slick conditions. There’s even a miniature delivery route complete with tiny houses “where they will drive in their truck and make simulated deliveries at houses,” says UPS representative Dan Cardillo.

3. Driving in reverse is discouraged.

Except for backing into a loading dock, “we generally will tell them the first rule of backing up is to avoid it,” Cardillo says. The way UPS sees it, backing up increases the likelihood that a driver will unintentionally bump into something (or someone). UPS driver Bill Earle told NPR that he rarely goes a single day without being told he’s backing up too often or too quickly.

4. Good drivers get rewarded…

...with gifts from a catalog. When a driver goes five years without an accident, they get to choose an item from retail stores’ catalogs, including Michael C. Fina. “The more years of safe driving you had, the better the gifts got,” says Kevin Dyer, a former driver who spent 38 years behind the wheel. “One of the first few years I got a highway safety kit. It had everything in there: flares, booster cables, flashlight, tape, you name it. I got a set of golf clubs one year. I wore them out.” One “avoidable” accident bumps you back to zero. “I went seven years and then I backed into a small tree,” says Widmann. “Then I had to start from the beginning again. I was just getting to the good gifts like bikes and gas grills.”

5. Great drivers get a bomber jacket.

A driver who goes 25 years without an accident is inducted into the UPS “Circle of Honor” and receives a special patch and a bomber jacket.

6. The trucks are “big brown microwaves.”

They don’t have air conditioning, so drivers run their routes with the doors open to stay cool. “It is cold in winter and hot in the summer,” Widmann says. “It was wonderful to have 50 and 60 degree days.”

7. Oh, and they’re not trucks.

A UPS worker delivers packages
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At UPS, they’re referred to exclusively as “package cars.”

8. They have to supply their own music.

UPS “package cars” don’t come with radios, so if you want to listen to music, you have to pack your own player.

9. Dog bites are part of the job.

“Most UPS drivers are attacked by dogs,” says one former New Orleans-based UPS driver. “What you do is jump on the hood of the nearest vehicle and don’t move. There were some drivers that sat on the hood of a car for an hour or more.” Of course, UPS doesn’t train its drivers to jump on top of cars to avoid dogs, but it does tell them to shout “UPS!” before entering the property so dogs won’t be caught off guard. Their handheld devices can also keep track of houses that might have dangerous dogs on the property and warn drivers ahead of time. “We wanna protect our drivers,” Cardillo says.

10. They wish you’d meet them halfway.

Want to make your UPS driver’s job easier? In a Reddit thread, one driver said, “if you see them pulling up and you aren't in the middle of something, meet them half way, or walk up to their truck.” Every extra step adds a little bit of time to their day. “If 10 of my 150 stops do that in a day I would get home 10-15 minutes earlier and actually get to spend time with my family.”

11. Facial hair is frowned upon.

You’ll probably never see a UPS driver with a beard. Mustaches are permitted, but can’t grow below the corners of the mouth. And men's hair mustn’t touch the top of the collar.

12. They make good money.

On average, drivers today are paid $30 an hour, according to Glassdoor. That’s double the amount they made in the mid '90s, according to NPR and the head of the Teamsters union, which represents UPS. At the end of his 38-year tenure, Dyer says he was making more than $75,000 a year.

13. And they get decent tips.

Some drivers get cash, especially around the holidays. Wayne Turner, a former driver in California was once greeted at the door by a butler who gave him and his partner each $50. “It was the strangest thing, but we made an extra $50 that day.” But more frequently, drivers get non-monetary tips like wine and food. Occasionally, they’ll get random (but valuable!) stuff: “I had a place that made permanent air filters that you can rinse out,” Turner says. “They gave me those any time I needed one. Those were selling at the time for $65 or $75. A construction company gave me a piece of 16-foot wood that would have cost hundreds of dollars.”

14. Seniority means better routes.

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More tenured drivers get the privilege of bidding for the routes they want. The best routes, employees say, cover lots of ground but have few stops. So rural routes are often run by employees who have done their time.

15. They don't turn left.

By obsessively tracking its drivers (see #1), UPS found that "a significant cause of idling time resulted from drivers making left turns, essentially going against the flow of traffic," according to Elizabeth Rasberry, a former UPS public relations manager. Drivers are instead encouraged to drive in right-hand loops to get to their destination.

Today, many of the routes are designed to avoid left turns, and UPS says the policy has saved 100 million gallons of gas and reduced carbon emissions by 100,000 metric tons since 2004. The habit sticks with drivers long after they've handed in the keys to their big brown truck. Dyer says, "Even today I’ll sit in traffic and I’ll kind of talk to the car in front of me and say, 'Turn right to go left!'"

16. They’re judging you.

“UPS drivers see a lot,” one former driver says. And they’re not just talking about making judgments based on packages. UPS drivers can discern a lot about your life through a cracked door. “We make instant judgments about you. We see if you have a maid. We know what kind of food you’re cooking, or if you have a dog. We know if you have orgies at your house. We can tell when someone’s getting a divorce.”

17. Yes, people try to seduce them.

“There will always be someone on your route who is interested in pursuing a sexual relationship with you,” a former driver says. “The male drivers have stories about women who come to the door dressed in a negligee, and the women experience the same with the opposite sex. It happened to me twice.”

18. They deliver some odd things.

A few notable deliveries: In 1987, UPS delivered an iceberg chunk roughly the size of a fridge to a children’s museum in Venezuela. In 2007, two whales were shipped from Taiwan to Atlanta. And in 2008, a group of 2,200-year-old Chinese terracotta warriors and horses were shipped via UPS to four American museums for exhibition.

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11 Secrets of Matchmakers
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In an age of dating apps and casual hookups, matchmakers may seem like a relic from another era. But although they've been bringing people together since long before we were swiping right, matchmaking as a profession is still alive and well. We spoke to several matchmakers to get a glimpse at how their job really works, from their sixth sense for making matches to how they deal with picky clients.

1. THEY’RE ALWAYS ON THE CLOCK.

Whether they’re shopping for groceries, waiting in a doctor’s office, or traveling on vacation, matchmakers always have their eyes peeled for ideal partners for their clients. “Being a matchmaker is not a 9 to 5 job,” matchmaker and dating coach Bonnie Winston tells Mental Floss. “24 hours, seven days a week is more like it. My employees go home, but I never close!”

Winston, who often works on weekends and evenings, also gives her clients dating advice before, during, and after dates. “It is not unusual that clients call me with inquiries about what they should wear before certain dates,” she says. “Or, I’ll get calls in whispered hush tones—secretly from bathrooms in dining establishments—to ask me questions on etiquette, or if they can hook up with their date because they have great chemistry,” Winston says.

2. THEY HAVE A SIXTH SENSE.

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Romance is mysterious—no one can predict whether two strangers will meet and fall in love. But successful matchmakers possess a high level of emotional intelligence and intuition that guides them in their work. Winston, who made her first successful match when she was 16 years old, says she just has a natural sense of which people would be good together. “Matchmaking isn’t something that can be bought or taught,” she says. “I will meet someone and just know when they are a good match for one of my clients.”

3. THEY’RE PART THERAPIST/LIFE COACH.

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Matchmakers meet with clients, interview potential matches, dispense dating advice, and attend networking events. But some also perform background checks, administer personality testing, and build psychological profiles of their clients. The best combine a therapist’s listening skills and objective perspective with a life coach’s ability to motivate. Matchmakers may also interview their clients to determine why past relationships have failed, and help them formulate a strategy to achieve their relationship goals.

4. THEY’RE MASTERS AT NETWORKING.

The most successful matchmakers love people. Meeting people, listening and talking to them, and ultimately pairing them together excites and inspires them. In a Reddit AMA, three matchmakers at Three Day Rule explained that successful matchmakers are extroverts, and highly confident when approaching new people. “You really have to be able to walk up to anyone. We go up to people on the street all the time and say ‘Hey, are you single?’ so you have to be ok embarrassing yourself a bit,” they write.

Besides speaking with people they encounter in daily life, matchmakers may also rely on their networks of family and friends. “My mother is one of eight siblings and I have literally dozens of cousins who are well aware that there is a ‘yenta’ in the family. I tap into those resources, too!” Winston says.

5. THEY WISH PEOPLE WOULD BE WARY OF PHONY MATCHMAKERS.

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Although some reputable organizations offer courses and certifications in matchmaking, matchmakers don’t need any formal training to do their job. “Some [of these organizations] are legit, but others are just about the revenue,” says Jamie Rose, the founder and CEO of Rose Matchmaking. Similarly, some matchmaking companies are more about maximizing profit than helping people find love. Scammers who start these matchmaking businesses take advantage of desperate, lonely people looking for love.

So how to tell which businesses are legitimate? Watch for these red flags: matchmakers who won’t meet you in person, companies that have recently changed their name (perhaps to evade detection or create distance from angry former clients), sites that don’t have testimonials (or where the testimonials seem fake), and companies that have many negative user reviews.

6. OVERLY PICKY PEOPLE FRUSTRATE THEM.

Matchmakers get frustrated when clients have unrealistic expectations about love. “There is no such thing as a perfect match, and some people come in thinking that there may be,” Rose explains. Clients may also have emotional blocks that get in the way of finding love. “Some people say they want to get married but they don’t really want to,” Winston says. “They turn down every potential date for a ridiculous amount of petty and inconsequential reasons.”

Jennifer Hayes, the Director of Operations for South Carolina Matchmakers, adds that because bad relationships tend to harden people, matchmakers must encourage clients to keep their hearts and minds open to love. “One of the biggest hurdles we have as a matchmakers is encouraging clients to stay open to the possibilities of finding love,” she tells Mental Floss.

7. SOMETIMES THEY HAVE TO BE BLUNT.

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When a date goes poorly, matchmakers must walk a fine line between being honest and being tactful. “My least favorite part would be telling one client that another client wasn’t interested in them,” Rose says. Although most people don’t enjoy getting rejected and hearing about their off-putting habits, it’s essential that matchmakers be blunt with their clients. By speaking the truth in a kind yet firm way, matchmakers can build a trusting, productive relationship with their clients.

8. DATING APPS CAN MAKE THEIR JOB HARDER …

Dating apps give people a huge number of potential matches at their fingertips, but most apps don't vet matches—and good results are not guaranteed. “[Dating apps] make things so impersonal,” Winston says. “[Users] are deleting really good people forever so easily in seconds with their fingertips. And scratching their heads [about] why they can’t meet anyone.”

In addition, many dating apps are free, while matchmakers charge for their services. Matchmakers say that free apps propagate the view that finding love shouldn't cost anything, and thus threaten matchmakers’ livelihood.

9. … BUT APPS CAN ALSO DRIVE CLIENTS TO THEM.

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While apps may be many people’s initial foray into the dating world, a disappointing experience can lead unsuccessful daters to a matchmaker. “Honestly I think [dating apps] impact [our industry] positively,” Rose says. “People who try those apps or sites see that they are about quantity not quality, and then they research better options and find me.” Winston adds that matchmakers slow down the online dating process. “People who come to me are sick of swiping, scrolling, sexting and texting, getting poked, and being ghosted. They are burnt out,” she says. “I bring back old-fashioned courtship and romance.”

Matchmakers also lend a human element that’s often lacking in online dating. "We know as matchmakers that setting people up requires knowing them to some extent, and knowing people requires time. Unlike online apps we get to know our clients and build relationships with them so we can effectively match them," Hayes says.

10. THEY MAKE CLIENTS LOOK THEIR BEST.

Visuals and first impressions play a huge role in dating, and good matchmakers help their clients improve their image. “You’d be surprised how many people come to me with terrible selfies to find love!” Winston exclaims. Because she owned a fashion photography agency, Winston stays connected to top photographers and hair and make-up artists, and she provides her clients with professional photo shoots. “I want my clients look their best while showing their authentic selves,” she says.

11. THEY LOVE HELPING PEOPLE FIND TRUE LOVE.

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When matchmakers succeed in bringing two people together, they’re ecstatic. “I am joyful when my clients find joy in love. Especially when they immediately 'click'—I feel like I hit it out of the ballpark ... a homerun!” Winston says.

Rose adds that she enjoys changing people’s minds about each other. “I like when two people originally say no to one another, but you remind them of why they came to you. When that match works out you feel really good about it."

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12 Secrets of Roller Coaster Designers
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Back in the early 20th century, engineers attempting to push the limits of roller coaster thrills subjected riders to risky upside-down turns and bloody noses. A century later, coaster designers rely on computer software, physics, and psychology to push the limits of the roughly 4400 rides in operation worldwide. To get a sense of what their job entails, Mental Floss spoke with several roller coaster specialists about everything from testing rides with water-filled dummies to how something as simple as paint can influence a coaster experience. Here’s what we learned.

1. GETTING STRAPPED IN MIGHT BE THE MOST EXCITING PART OF THE RIDE.

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Known as a “thrill engineer,” UK-based Brendan Walker consults with coaster manufacturers and parks on the psychology of riding the rails. In his experience, riders getting secured into their seats are at the peak of their excitement—even more so than during the ride itself. “The moment the lap bar is being locked down and you have that feeling of things being inescapable, that you have to suffer the effects of the ride, is the highest moment of arousal,” Walker says. “The actual ride might only achieve 80 percent of that excitement.”

2. THEY TEST COASTERS WITH WATER-FILLED DUMMIES.

Bill Kitchen, founder of U.S. Thrill Rides, says it can take anywhere from two to five years for a coaster to go from idea to execution. Part of that process is devoted to the logistics of securing patents and permits for local site construction—the rest is extensive safety testing. “We’re subject to ASTM [American Society for Testing Materials] standards,” Kitchen says. “It covers every aspect of coasters. The rides are tested with what we call water dummies, or sometimes sandbags.”

The inanimate patrons allow designers to figure out how a coaster will react to the constant use and rider weight of a highly-trafficked ride. The water dummies—which look a bit like crash test dummies, but filled with water—can be emptied or filled to simulate different weight capacities. Designers also sometimes use the kind of crash-test dummies found in the auto industry to observe any potential issues prior to actual humans climbing aboard.

3. EVERY FOOT OF TRACK COSTS A LOT OF MONEY.

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There is absolutely nothing random about the length of a coaster’s track. In addition to designing a ride based on the topography of a park site, designers take into account exactly how much space they’ll need to terrorize you and not an inch more. When England’s Alton Towers park was preparing to build a ride named TH13TEEN for a 2010 opening, they asked Walker exactly how much of a drop was needed to scare someone in the dark. “It was a practical question,” Walker says. “For every extra foot of steelwork, it would have cost them £30,000 [roughly $40,000].”

4. ROLLERCOASTER TYCOON BROUGHT A LOT OF PEOPLE INTO THE BUSINESS.

The popular PC game, first released in 1999, allowed users to methodically construct their own amusement parks, including the rides. As a proving ground for aspiring engineers and designers, it worked pretty well. Jeff Pike, President of Skyline Attractions, says he’s seen several people grow passionate about the industry as a direct result of the game. “I remember when the game first got popular, I would go to trade shows and there would be kids looking to get into it using screen shots of rides they designed. The game definitely brought a lot of people into the fold.”

5. PAINT MAKES A BIG DIFFERENCE IN SPEED.

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For all of their high-tech design—the software, fabrication, and precise measures of energy—a good coaster ride can often come down to whether it’s got too much paint on it. “The one thing that will slow down a steel coaster is a build-up of paint on the track rails,” Pike says. “It softens where the wheel is rolling and hitting the track, which increases the drag.” A good, worn-in track will have grey or silver streaks where the wheel has worn down the paint, making it move more quickly.

6. A COASTER’S SKYLINE IS KEY.

Brian Morrow, Corporate Vice President for Theme Park Experience at SeaWorld Parks and Entertainment, says that the looming curvature of coasters spotted as guests drive toward and enter the park is very purposeful. “It’s like a movie trailer in that we want you to see some iconic coaster elements, but not the whole thing,” he says. “You approach it with anticipation.”

7. SOME COASTERS ARRIVE AS GIANT MODEL KITS.

The loop of a roller coaster track
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Whether a coaster’s theme or design comes first is largely left up to the end user—the amusement park. But for some rides, manufacturers are able to offer pre-fabricated constructions that designers can treat like the world’s biggest Erector Set. “Sometimes I work on rides that have already been built,” Walker says. “They’re produced by a company and presented almost like a kit with parts, like a model train set. There’s a curve here, a straight bit here, and you can pick your own layout depending on the lay of the land.”

8. WOODEN COASTERS ARE WEATHER-SENSITIVE.

If you’ve ever been on a wooden coaster that seems a little shaky from one trip to the next, check the forecast: It might be because of the weather. Pike says that humidity and other factors can shrink the wood, affecting how bolts fit and leading to a slightly shakier experience. “The structure itself can flex back and forth,” he says. It’s still perfectly safe—it just takes more maintenance to make sure the wood and fasteners are in proper operating condition. A well-cared-for wooden coaster, Pike says, can usually outlast a steel model.

9. THE TIME OF DAY CAN AFFECT THE RIDE EXPERIENCE.

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“A coaster running in the morning could run slower when cooler,” Morrow says. “The wheels are not as warm, the bearings are warming up. That could be different by 2 p.m., with a slicked-up wheel chassis.” Coasters experiencing their first-ever test runs can also be slightly unpredictable, according to Pike. "Those first trial runs [during the testing phase] can be slow because everything is just so tight," he says. "A lot of coasters don't even make it around the track. It's not a failure. It's just super-slow."

10. DESIGNS CAN COME FROM UNUSUAL PLACES—LIKE JAY LENO’S CHIN.

The twisting, undulating tracks of coasters can often be the result of necessity: Pike says that trees, underground piping, and available real estate all inform designers when it comes to placing a ride in a specific park. But when they have more freedom, coasters can sometimes take on the distinctive shape of whatever happens to be around the designers at the time of conception. “We had a giant piece of land in Holland that just had no constraints, and we were sitting around talking," Pike says. “And we started talking about Jay Leno’s chin.” The ride was a “loose” representation of the comedian's jaw, but “it is there.”

11. RIDERS ARE REALLY PERFORMERS.

Roller coaster riders enjoy the end of the ride
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For Walker, the best advertising for a coaster is having spectators watch riders de-board after an exhilarating experience. “It’s all about that emotion,” he says. “A spectator basically asks, ‘What’s making them so aroused? What’s giving them such pleasure?’ The line for the ride is the audience. Imagining yourself on the structure becomes a very powerful thing."

12. THE FUTURE IS VERTICAL.

Biggest, fastest, longest—coasters are running out of superlatives. Because rides can only be designed with so many drips, rolls, or G forces, some companies are looking to the sky for their next big idea. Kitchen has been overseeing design of the Polercoaster for years: It’s a sprawling, skyscraper-esque ride that uses electromagnetic propulsion to carry riders upwards instead of across horizontal tracks. “We want to put it in places where land is very expensive, like the Vegas strip,” he says. “You can only do that if it takes up a lot less space.” Kitchen believes it’ll be another two years before ground is broken on the project, which is set to exceed the 456 feet of the current tallest ride, Kinga Ka at Six Flags in New Jersey. “It’ll be the world’s tallest—and hopefully the most fun.”

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