12 Secrets of Bed Bath & Beyond Employees

Kevork Djansezian, Getty Images
Kevork Djansezian, Getty Images

Need a super-absorbent towel? Luxury sheets made of exotic-sounding cotton? When consumers feel like pampering themselves with home goods, they head to a Bed Bath & Beyond location. The retail chain with 1024 stores across the U.S., Canada, Puerto Rico, and Mexico was founded in 1971 with a focus on kitchen and bath amenities. Today, it’s probably best known as the store with a seemingly inexhaustible supply of 20 percent off coupons that blanket mailboxes and newspapers across the country.

To get a better idea of what goes on between those stacks of infamously fake towels, Mental Floss reached out to three former employees of the chain. Here’s what they had to say about job perks, occupational hazards, and the grim consequences of accepting returns on used bedding.

1. They might give you the discount without the coupon.

Many of the customers roaming a typical Bed Bath & Beyond location can be seen clutching the oversized 20-percent-off coupons sent to homes and email inboxes, which are good on most every single-item purchase. But sometimes, they might find themselves in the store without one of these valuable pieces of paper. According to Eric, who worked at a Bed Bath & Beyond in Ohio for four years, cashiers will typically take care of them anyway.

“Generally speaking, we were instructed to not give out the coupon because then everyone would just get a discount and it would defeat the purpose,” he says. “However, if a customer forgot, and went out of their way to be polite throughout the transaction, I would take care of them, but usually only if there wasn’t a line built up and no one could see. If I gave it to one, everyone else would want it, too.”

Bear in mind this courtesy applies to nice people: “If customers were rude or acting immature, I would not feel like helping them out.”

2. Bed Bath & Beyond employee see some pretty disgusting returns.

A Bed Bath & Beyond employee stands behind the counter
Kevork Djansezian, Getty Images

Regina spent five years as a cashier, customer service representative, and supervisor at a Bed Bath & Beyond location while working her way through graduate school. During her tenure there, the store’s infamously lenient return policy permitted refunds for items with few exceptions. As a result, Regina saw things she wishes she hadn’t. “We had a lot of nasty returns from sheets with possible bed bugs to used dishes with food on them [and] used toilet bowl cleaners," she says. "You name it.”

Today, the store limits returns to items bought within the past year, though you could probably still get away with returning a food-encrusted frying pan.

3. They get to try products for a discount.

A Bed Bath & Beyond store display features outdoor furniture
Kevork Djansezian, Getty Images

Ever notice Bed Bath employees actually have answers about an item you’re interested in? Turns out the company tries to make it easy for them to know their stuff. “They offer an incentive program, which was one of my favorite parts,” Annie says. “Employees got a list from corporate once a month with items at a really good discount, so they could try the item without spending full price and be able to give customers better feedback from their personal experience.”

4. Bed Bath & Beyond employees can't tell you no.

Try asking a Bed Bath & Beyond employee a question that could elicit a negative response. Chances are you won’t hear them use the word no. That’s because company policy encourages employees to avoid sounding negative or unhelpful. “Employees can't say no,” Regina says. “There has to be a solution to offer or an effort to look it up before saying no to a customer.”

5. They wish you'd stop wandering into the back rooms ...

While Bed Bath & Beyond prides itself on one-on-one customer service, their reputation for being accessible to shoppers can sometimes come back to bite them. Annie worked at a Bed Bath & Beyond in the northwest region for eight years and says that people often went everywhere, even off-limits areas, in search of assistance. “It was more common than you would expect to have customers push through our doors marked ‘Employees Only’ and search the stockroom looking for an employee,” she says. “If I could say anything to customers, it would be to please do not do that."

6. ... And climbing the displays ...

A Bed Bath & Beyond display features cooking utensils
Kevork Djansezian, Getty Images

Bed Bath’s store layout maximizes their real estate footprint by stocking and stacking items a dozen or more feet in the air. Part inventory and part decoration, these shelves clearly aren’t meant to be areas for self-service, but Annie still watched as patrons treated the fixtures like a jungle gym. “People were typically pretty good at asking for help if they needed it, but I did catch a handful of people not only climbing shelves but unstrapping our ladders and using them themselves even though there were always signs and stickers prohibiting them from doing so.” Anne would also spot parents letting small children climb on ladders. Needless to say, this is never recommended behavior.

7. ... And stealing small parts.

Because Bed Bath & Beyond uses actual small appliances as display models and not mock-up fakes like some stores, customers will sometimes swipe a little part they need from the shelf. That might be why you notice that Keurig coffeemaker missing its tray. “Occasionally, people would steal pieces from our kitchen electronic displays since we didn’t sell parts individually and our displays were typically actual working models,” Annie says.

8. Don't bother trying to scam them with your refund.

The exterior of a Bed Bath & Beyond location
Kevork Djansezian, Getty Images

Bed Bath & Beyond's generous return policy has sometimes allowed consumers to profit. “People started to take so much advantage of using coupons and then returning an item without a receipt for full price that the company finally had to implement a policy where any non-receipted return had 20 percent automatically deducted from it,” Annie says.

9. Towels are the bane of their existence.

Bath towels are folded and stacked on top of one another
iStock.com/steve-goucher

Towels. They’re everywhere at Bed Bath, and although the inventory on the upper shelves is usually just one towel made to look like several while tucked around foam backing, consumers don’t treat the remaining stacks with a whole lot of courtesy. “The worst [part] was probably the towels,” Annie says. “People would unfold them, drop them off in the wrong spot when they found a better one, or mess with our display towels, which were a pain to do. For a while during the holidays, we actually had someone just for the towel department to try and upkeep it.”

Eric describes his dealings with towels as a “nightmare” due to having to re-fold them every night. “People threw them everywhere.”

10. There can be blood.

While not quite as grisly as an emergency room, employees at Bed Bath might still occasionally see something gruesome. “I cleaned up plenty of blood from people stabbing themselves trying to rip security tags off goods in the bathroom so they can steal them,” Eric says.

11. They're not fooled by your counterfeit coupons.

Those pervasive 20-percent-off coupons seem to be everywhere, but sometimes people get so desperate for their discount fix that they’ll conjure up one of their own. “We had fakes all the time,” Annie says. “A lot of people thought they could go online to Google Images and print off a copy of a random coupon. They don't work and we would never accept them.” These days, coupons have unique barcodes and can’t be used more than once. (In case you were wondering, redeemed coupons get ripped up and tossed in the trash.)

12. The “Beyond” isn't in the store.

A Bed Bath & Beyond sign is displayed in the store
Kevork Djansezian, Getty Images

Employees frequently get asked where the “Beyond” of Bed Bath & Beyond is. “There is no ‘Beyond’ section,” Regina says. “The back room is just overstock.” The “Beyond” refers to an assortment of goods that are available via special order and not stocked in stores, like made-to-order furniture and personalized gifts.

13 Behind-the-Scenes Secrets of Dog Show Handlers

Dog handler Kellie Fitzgerald poses with her English Springer Spaniel 'James' after winning Best in Show at the Westminster Kennel Club's Dog Show in 2007
Dog handler Kellie Fitzgerald poses with her English Springer Spaniel 'James' after winning Best in Show at the Westminster Kennel Club's Dog Show in 2007
TIMOTHY A. CLARY/AFP/Getty Images

Every year, roughly 3000 dogs from around the country flock to Madison Square Garden to strut their stuff at the Westminster Kennel Club Dog Show. In all, some 190 breeds can enter the ring, each competing to look and act exactly as required for their breed’s ideal standard. But it takes a lot of hard work from dedicated handlers to produce a dog that can compete with the best of them. “What you see at Westminster, that’s the very final touch,” says Karen Mammano, who handles dogs with her husband Sam. “That’s the final product of everything we do.” We talked to a few handlers who have been at Westminster about what goes into training a dog with a shot at Best In Show.

1. The dogs have treadmills.

Among the qualities the judges take into consideration is the dog’s trotting pace. Many handlers put their pups on doggy treadmills set at a certain speed to get them used to keeping a particular trot. “It teaches them foot timing and the right kind of gait we want them to have,” Mammano says.

Some doggy treadmills cost more than $1000. But, according to dog handler Sharon Rives, that’s just part of these athletes’ training routine. “They’re developing their muscles just like any athlete,” she says, “any runner or football player or any athlete that has to train muscles to do something over and over again.”

2. Soup cans might be a dog handler’s best friend.

Judges also look closely at a dog’s stance—how it holds itself while standing still. “It’s kind of their supermodel stance,” says Rives. Every breed has an ideal stance, but teaching a dog to maintain that position while a judge pokes and prods often takes some creative training techniques. According to Rives, when her parents trained dogs in the 1980s, they used to have the dogs stand on four soup cans placed the correct distance apart.

“Everybody has their own way of doing it,” she says. “Now I have what we call stacking blocks, sort of a wooden device with four feet on it for the dogs to stand on and it’s adjustable. I start when they’re puppies with that and they stand on it for a couple minutes and as they get older they spend more time on it, maybe 15 or 20 minutes a day, to help train their muscles and body to remember to stand in that correct position.”

3. The dogs have ridiculously long names.

'Flynn' the Bichon Frise, with handler Bill McFadden, poses after winning 'Best in Show' at the Westminster Kennel Club 142nd Annual Dog Show in 2018
'Flynn' the Bichon Frise, with handler Bill McFadden, poses after winning 'Best in Show' at the Westminster Kennel Club 142nd Annual Dog Show in 2018
TIMOTHY A. CLARY/AFP/Getty Images

Professional pups have very fancy monikers that reflect their pedigree. For example, Rives’s Australian Shepherd answers to “Wiggle” but her full name is “Veritas Sexy and I Know It.” “Typically the prefix of the name is the kennel the dog is from,” she explains. “Veritas is my kennel name, so whenever I breed a dog, every dog has the word veritas in their name.” As for the rest of Wiggle’s full name, Rives says the litter theme was Top 40 Songs, so every puppy had a different song title in its name.

4. Handler cars must be inspected.

According to Mammano, the American Kennel Club inspects handlers’ vehicles before they can be listed as a "registered handler." What are they looking for? A car that could keep a dog alive in the most dire of conditions. “We have a generator, air conditioning, heat, a 30-gallon water tank,” she says. “We have to have fire extinguishers that haven’t expired and a heat monitor in the vehicle so if the air conditioning goes out the monitor knows. We’re pretty much self-contained.”

5. Dog shows aren’t natural.

Handlers are the first to admit that dogs weren’t made to trot around a ring. “Golden retrievers were never meant to run in circles in a show ring,” Mammano says. “They were meant to be out hunting and doing that job and other breeds were meant to be out pulling sleds. So I try and make it as fun for them as possible.”

6. There’s one quick way to get disqualified.

“If a dog bites a judge or a handler or another dog, that’s pretty much it for the rest of its career,” Rives says. “Aggression is not ever acceptable.”

7. You’re not a real handler until …

... you trip and fall in the ring. “I think we’ve all had a moment where we’ve fallen,” Rives says. “That’s always embarrassing. But I think I like to say that’s sort of like the dog show hazing. You haven’t been fully initiated into dog showing until you’ve completely wiped out in the ring.”

She also shares a hilarious story of one of her earliest shows, when she was just 16 years old. “Normally I use hot dogs or string cheese as bait, something I could put in my mouth, and I happened to only have liver that day, which I’m not gonna put in my mouth. I was wearing a suit that didn’t have pockets, but I had panty hose on so I thought I’ll just real slyly stick this in the waistband of my pantyhose under the flap of my jacket and when I need some bait I’ll just break off a little piece. Well, the liver made its way down the waistband of panty hose to my ankle and dog starts licking it. The judge is going, ‘Ma’am, the dog is licking your leg.’ I was just mortified.”

8. Handlers’ wardrobe choices are strategic.

When deciding what to wear for the big day, handlers have to make sure they’re not overshadowing the dog with fancy flair. “You want to dress to compliment the dog’s colors,” Rives says. “If you’re showing a black dog you don’t want to wear a black skirt because then you’re obscuring the dog.”

The more prestigious the show, the better the handlers dress. “We always joke that last week was fashion week for us because we were all trying to get suits for Westminster,” says Mammano.

And for the bigger shows, they invest in nice footwear, not only because they’re on their feet all day, but because their feet and ankles are going to be on TV. Rives is wearing the shoes she wore to her wedding. “They’re little silver ballet flats that have sparkly crystals on the toes,” she says.

9. It’s hard on the body.

Co-owner and handler David Fitzpatrick holds Pekingese Malachy after winning Best in Show at the Westminster Kennel Club Dog Show in 2012
Co-owner and handler David Fitzpatrick holds Pekingese Malachy after winning Best in Show at the Westminster Kennel Club Dog Show in 2012
Michael Nagle/Getty Images

“A lot of my peers have had their knees and hips replaced,” says David Fitzpatrick, a professional handler who works with the Pekingese breed. “You get tired just from being at the show.” And because dogs are always making left-hand turns in the ring, the handler’s left leg tends to take a beating.

10. They have lucky leashes, toys, and rubber bands.

Dog show people are quite superstitious. Fitzpatrick, for example, has a lucky leash. “I have one I’ve been using probably since 2004 because I know many dogs have had great success with it.”

Mammano won’t re-use a leash once it’s been used on a winning dog, opting instead to retire it. And she always wears three rubber bands around her arm to hold her number.

Also, Fitzpatrick says some owners carry around special toys for dogs, similar to the “busy bee” in Best In Show. “Most of these dogs do have a favorite thing and when you go into the ring and you can’t find that toy you do kinda go crazy like ‘Where is the busy bee?!’”

11. The dogs eat whatever they want.

Well, in the ring at least. “I had one dog way back in the early 2000s and all he wanted was filet mignon,” says Fitzpatrick. “He wouldn’t take chicken or liver, but the filet he would eat. So they get whatever they like. Or I had a Pomeranian that only liked potato chips. I had another dog who liked apples.”

12. Chalk and dryer sheets keep the dogs looking sharp.

Show dogs are some of the most pampered, well-groomed dogs in the world, but it takes a lot of work. “Every breed is going to have their own quirky thing they do to make the coat look a certain way,” Rives says. “One handler told me you should put dryer sheets on a wavy coat. Others say you should wash your dog’s coat in Dawn dish soap if you want it to be straight.”

Chalk is often used to make a dog’s coat look whiter, Fitzpatrick says. “Whatever it is to make the dog look better for the show, there’s probably a product out there for it.”

But according to Rives, grooming is a taboo topic among handlers because “people don’t want to share their secrets, and because there are things that are not allowed.” Indeed, too much grooming is considered cheating, so owners keep their tips and tricks to themselves. And if a handler sees another handler crossing the line, they’ll snitch. “It’s a self-regulating sport,” Rives says. “If you see somebody doing something they shouldn’t be, you’d report it.”

13. Best in show doesn’t come with a cash prize.

“You don’t win any money,” says Fitzpatrick, who won Best in Show at Westminster in 2012 with his Pekingese Malachy. “You get trophies and a lot of swag. We came home with bags of loot, but not one penny. It’s not about the money. It’s about competing at this historic event.”

This list first ran in 2016.

8 Secrets of Air Traffic Controllers

iStock
iStock

As the United States enters into the second month of a government shutdown that began on December 22, 2018, federal employee shortages are becoming an increasing problem. On the morning of January 25, 2019, the FAA announced that due to air traffic control staffing shortages along the east coast, they were halting flights into New York City's LaGuardia Airport. It's a potent reminder that while pilots and flight attendants are key to making air travel safe, air traffic controllers—though less-visible—are just as essential in getting you from Point A to Point B.

The Federal Aviation Administration (FAA) employs more than 14,000 of them to choreograph the flow of airplanes on the ground and in the sky, whether that means using radar and other tools to direct aircraft at take off, communicating with pilots about flight paths and weather, or helping pilots land their planes safely. Take a look at these secrets of air traffic controllers to learn about their unique lingo, high degree of job stress, and occasional UFO sighting.

1. Many of them don't work at airports.

When you imagine an air traffic controller, you probably envision someone working in a tall glass tower at an airport. However, many controllers toil at either a Terminal Radar Approach Control (TRACON) facility or at a route center, which may be located far away from an airport.

According to air traffic controller Chris Solomon, who controls planes for the military, controllers in each of the three types of facilities have different responsibilities. “The typical tower controllers get the planes from the gate to the runway and then airborne to within five or so miles of an airport. The aircraft then becomes under the control of the approach controllers [TRACON],” he told the website Art of Manliness.

These TRACON controllers usually control the plane during its ascent and descent from the airport. When aircraft reach an altitude above 18,000 feet, the route center controller takes over, using radar to guide aircraft at cruising altitudes until the plane begins its descent. Then the approach controller takes the reins, followed by a tower controller who guides the plane’s landing.

2. Age is a major factor.

Some air traffic controllers begin their careers in the military, while others apply to the FAA’s Air Traffic Control Academy. But no matter how they enter the profession, they must have good vision, a sharp mind, and the ability to think quickly and clearly under pressure. The FAA requires that applicants be 30 years old or younger when they apply to the job, and controllers must retire at age 56, before most of them experience any age-related mental decline.

3. They have their own lingo.

Inside an air traffic control room

Pilots and air traffic controllers around the world must speak English to communicate (it's required by the International Civil Aviation Organization), but they also have their own flight-related language. This phonetic alphabetic and numerical system, which replaces letters (A to Z) and numbers (zero to nine) with code words, minimizes confusion and misunderstandings between air traffic controllers and pilots.

For example, controllers say “bravo” instead of the letter “B,” “Charlie” instead of the letter “C,” and “niner” instead of the number “nine.” (Theories explaining the origin of the code word “niner” differ, but aircraft enthusiasts speculate that the extra syllable differentiates it from the German word for “no” or distinguishes it from the pronunciation of the number “five.”) Air traffic controllers also have their own slang and, for instance, use the phrase “souls on board” to refer to the number of people on a plane.

The phonetic system is spelled out in detail in the FAA Order 7110.65 manual [PDF], along with other key code words, phrases, and procedures. Controllers call the manual their "bible," study it during training, and review it regularly to keep apprised of any updates and additions.

4. Pilots with heavy accents can frustrate them.

Although English is the official language of aviation, not all pilots speak it well. Air traffic controller Brandon Miller, who works for Potomac Terminal Radar Approach Control (TRACON) in northern Virginia, tells Mental Floss that it can be difficult to communicate with foreign pilots. “However, we are in the business of communication,” he says, explaining that learning to solve potential communication issues is part of their training. When talking to a pilot who has a heavy accent, controllers may speak more slowly, enunciate words more dramatically, and try to avoid changing routes as much as possible.

Stephen, an air traffic controller with the FAA, echoes Miller’s point. “We mainly just bitch amongst ourselves, say things very slowly, and do the best we can” when dealing with pilots who have heavy accents, he wrote on Reddit.

5. They alternate between stress and boredom.

An airplane and an air control tower

Because they’re responsible for thousands of lives 24 hours a day, 365 days a year, most air traffic controllers experience a high level of job-related stress. “We often miss birthdays, we work on holidays and weekends, and often operate on alternative sleep cycles,” Miller explains. Staying focused is essential, especially during times of busy traffic and bad weather, so most air traffic controllers take a break every hour or two, depending on the rules at their facility.

According to Miller, the diversity of tasks in his work day keeps his job challenging. At any given time, he may be directing Air Force One or other VIPs (from our country or a foreign one), sequencing commercial passenger jets into a variety of airports in the Washington, D.C. area, assisting police or paramedic helicopters, expediting military fighters and military transport planes, or looking for suspicious aircraft in the Washington, D.C. Special Flight Rules Area.

On the other hand, graveyard shifts and periods with less traffic can be tedious and dull. “Hours and hours of boredom combined with moments of sheer terror, as we like to say,” Stephen told Reddit. “But if you like the challenge and want to be where the action is, it's a great job!”

6. They're probably overworked.

In a 2011 article for The Daily Beast, Bob Richards, who worked as an air traffic controller at Chicago O’Hare International Airport for more than two decades, described his job as “thrilling, fulfilling, and utterly exhausting.” Richards noted that four of his coworkers died of sudden cardiac death, two died of pancreatic cancer, and many others suffered from stress-related gastrointestinal illnesses. In his early 40s, Richards himself suffered from atrial fibrillation, which eventually progressed into congestive heart failure.

A secret study conducted by NASA in 2011 found that almost one-fifth of controllers made significant errors, partly due to chronic fatigue caused by their lack of sleep and busy shift schedules. To combat fatigue and address controllers who were allegedly asleep on the job, the FAA issued a series of new rules that increase the mandatory time between controllers’ shifts.

7. UFO sightings definitely happen.

A screen showing radar

During the course of their careers, most air traffic controllers have personally spotted (or have a coworker who has spotted) some sort of unidentified flying object. UFO sightings are more common at night, when air traffic controllers may see an unexplained blinking light that doesn’t appear to be coming from an aircraft. But strange sightings aren't necessarily alien life forms—radar is so sensitive that it may pick up items such as clouds, a flock of birds, or even a large truck on the ground.

8. RObots won't be replacing them.

Commercial aircraft landing

Although air traffic controllers rely on radar and other technology to do their jobs, they’re not in danger of technology replacing them any time soon. With so many lives at stake, air traffic control will likely always require humans to ensure that automated systems function properly and technology doesn’t malfunction. And controllers enjoy the sense of satisfaction that comes with using their knowledge and skills to help passengers get from point A to point B safely. “There is a great amount of pride that my coworkers and I take knowing that safety of air traffic control is the last thing on passengers' minds when they get buckled in the airplane,” Miller says.

An earlier version of this story ran in 2017.

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