20 Super Facts About the Philadelphia Eagles

Al Bello, Getty Images
Al Bello, Getty Images

The Eagles are back. Super Bowl-bound for the first time in 13 years, the City of Brotherly Love is counting the seconds until Sunday's opening kickoff. Philly’s resident NFL club has yet to feather its nest with a Vince Lombardi Trophy, but then again, can you name another football team whose fight song popped up in the Star Wars universe? Swoop on over for more facts about this signature franchise.

1. A NEW DEAL PROGRAM INSPIRED THE TEAM’S NAME.

NRA eagle poster displayed by businesses to show support for government program - NARA
Public Domain, Wikimedia Commons

From 1924 to 1931, the Philadelphia area had an NFL team called the Frankford Yellow Jackets. After they folded, another club was established by league veteran Lud Wray and businessman Bert Bell. Their new franchise played its first game in 1933—the same year that saw Franklin Roosevelt create the National Recovery Administration. This New Deal agency enforced industry codes that were designed to set minimum wages, promote union membership, and encourage fair competition. The NRA’s emblem was a blue eagle carrying a gear and three bolts of lightning. Taking a cue from this symbol, Wray and Bell decided to name their team “The Philadelphia Eagles.”

2. THE NFL DRAFT WAS THEIR CO-FOUNDER’S IDEA.

In 1935, Bell—a future NFL commissioner—came up with the idea for a draft, the NFL's main talent-recruitment system, and proposed it at a league meeting. The first NFL Draft was held in 1936. Before the draft, it had been standard practice for teams to negotiate with college players directly. As a result, the most in-demand stars almost always joined the richest, most successful franchises. Bell convinced his fellow owners to implement a draft, whereby the NFL teams would take turns selecting athletes from a pool of eligible players. For fairness’ sake, it was decided that, in each draft, the worst team of the preceding NFL season would get to choose first.

3. PHILLY PLAYED IN THE FIRST TELEVISED NFL GAME.

On October 22, 1939, the Eagles lost to the Brooklyn Football Dodgers (a club which no longer exists) by a final score of 23-14. NBC sent an eight-man crew to film the contest, which was broadcast on one of the network’s New York City affiliates. Roughly 500 New Yorkers tuned in to watch the game. Altogether, the broadcast lasted for two hours and 33 minutes. There were no commercial interruptions.

4. IN 1943, THE EAGLES MERGED ROSTERS WITH THE PITTSBURGH STEELERS.

World War II created a massive player shortage, with many pro footballers leaving their teams to fight overseas. In Pennsylvania, the Steelers' and Eagles’ rosters were so heavily depleted that some feared both clubs would shut down. Instead, they merged. For the duration of the 1943 season, these two franchises consolidated their squads into one, 25-man team nicknamed the “Steagles.” Their union ended the next year, when Philadelphia recruited enough players to strike out on its own again. Meanwhile, the understaffed Steelers were forced to enter a new merger with the Chicago Cardinals in 1944.

5. PHILLY ICON STEVE VAN BUREN WAS THE FIRST NFL RUNNING BACK TO HAVE MULTIPLE THOUSAND-YARD SEASONS.

A fan favorite, Eagles running back Steve Van Buren ran for 1008 yards in 1947 and 1146 in 1949. He’s also the only Pro Football Hall of Famer who was born in Honduras.

6. JOHN F. KENNEDY AND HIS BROTHERS THOUGHT ABOUT BUYING THE FRANCHISE.

Imagine if a sitting president co-owned an NFL team? Such a thing might’ve come to pass in 1962, when the Eagles were in the market for a new owner. The First Family learned they could acquire the club for the bargain price of $6 million. It was a tempting prospect.

According to former senator Ted Kennedy, “My brother Jack called me and said, ‘Are you in for a third if we can get [the Eagles] for $6 million? I’ve talked to Bobby and he says he’ll go for it.’ I said, ‘Okay, I’ll go for a third.’” The deal never materialized, however. As ex-senator John Culver—a lifelong friend of Ted’s—has explained, the Kennedys became convinced that owning the Eagles “wouldn't work very compatibly with Jack's responsibility as president.”

7. SOME EAGLES DIEHARDS GOT TO ATTEND THE 1948 NFL CHAMPIONSHIP GAME FOR FREE ... THEY JUST HAD TO BRING SHOVELS.

During the pre-Super Bowl Era, the Eagles won three National Football League titles. They earned the first of these on December 14, 1948 by beating the Cardinals in that year’s NFL Championship Game. Played at Philly’s Shibe Park, the contest was a bleak affair. That’s because, hours before kickoff, a nasty blizzard smothered the host stadium under a foot and a half of snow. Fans were told that if they brought a shovel over and helped clear the field, they wouldn’t be charged admission. In the end, the groundskeepers, an army of shovel-wielding spectators, and players from both teams all had to work together to get Shibe Park ready for the big game.

8. THE EAGLES WERE THE ONLY TEAM TO EVER BEAT VINCE LOMBARDI’S PACKERS IN THE PLAYOFFS.

The Vince Lombardi Trophy is named after a gridiron giant. As Green Bay’s head coach, Lombardi won five world championships, including the first two Super Bowls. Under his command, the Packers were a force to be reckoned with, especially in the postseason. Indeed, they only suffered one playoff loss during Lombardi’s legendary, nine-year tenure: In the 1960 NFL Championship Game, the Eagles prevailed over the Packers at Franklin Field by a final score of 17-13.

9. THAT SANTA CLAUS WHO WAS FAMOUSLY PELTED WITH SNOWBALLS BY EAGLES FANS THOUGHT THE INCIDENT WAS FUNNY.  

Philadelphians will never hear the end of the Santa Claus incident: On December 15, 1968, the last-place, 2-11 Eagles played their final game of the season against the Minnesota Vikings. Some 54,535 fans fought their way through a blizzard to watch the game at Philly’s Franklin Field. In an effort to raise everyone’s spirits, the owners had booked a Santa Claus impersonator to perform at halftime, but the actor never showed. Fortunately, the staff noticed then-19-year-old Frank Olivo who, as fate would have it, had worn a homemade Santa suit to the game.

After agreeing to fill in for the absent Kringle, Olivo made his way down to the field—where the miserable, frigid fans started booing him and hurling snowballs. It was an incident that Eagles fans—including those who weren't even born at the time—have never been able to live down. But Olivo claimed that, "I'm a Philadelphia fan, I knew what was what. I thought it was funny."

Before his death in 2015, Olivo event went on the record as saying “Philadelphia fans are the best in the world. I don’t care what anybody says, they live and die with their teams.”

10. A MIRACULOUS EAGLES WIN POPULARIZED THE QUARTERBACK KNEEL. 

When the team with the lead has possession of the ball during a game’s final seconds, it’s now standard practice for their quarterback to take a knee and run out the clock. That wasn't always the case, though. For a long time, many considered this maneuver to be unsportsmanlike. However, it became widely adopted after a 1978 Eagles-Giants game nicknamed “The Miracle at the Meadowlands.”

With less than 30 seconds remaining, New York had the ball and a 17-12 lead. But instead of kneeling, Giants QB Joe Pisarick tried handing the ball off to one of his fullbacks, but in the process, he dropped it. Thinking fast, Eagles defensive back Herman Edwards was able to grab it and score a game-winning touchdown. Needless to say, New York fans were stunned. One week later, the league embraced quarterback kneel-downs and never looked back.

11. ONE OF THE TEAM’S STRANGEST GAMES INVOLVED A THICK BLANKET OF FOG.

Bears and Eagles faceoff in the 1988 "Fog Bowl".
NFL.com, Public Domain, Wikimedia Commons

On New Year’s Eve, 1988, the Eagles lost a postseason heartbreaker to the Bears in Chicago, in a game that has gone down in history as “The Fog Bowl.” Meteorologically, the title was well-earned. Lake Michigan sent a blinding sheet of fog over Soldier Field late in the first half, and the haze stayed put until the very last play. Visibility was so bad that most players couldn’t see beyond 10 yards in front of their faces. Up in the public address booth, Bears play-by-play announcer Jim Riebandt had to get game updates relayed to him from an usher who was standing on the field with a two-way radio.

12. SAFETY BRIAN DAWKINS RECORDED A SACK, A FUMBLE RECOVERY, AN INTERCEPTION, AND A TOUCHDOWN—ALL IN THE SAME GAME!

No other NFL player has matched this feat, which Dawkins executed in a 2002 loss to the Houston Texans.

13. SYLVESTER STALLONE MADE AN APPEARANCE AT LINCOLN FINANCIAL FIELD’S MAIDEN GAME.

ctor Sylvester Stallone makes an appearance as 'Rocky' prior to the inaugural NFL game at Lincoln Financial Field featuring the Super Bowl Champion Tampa Bay Buccaneers versus the Philadelphia Eagles on September 8, 2003
Doug Pensinger, Getty Images

What could be more Philadelphian than Rocky Balboa in an Eagles jersey? Since their inception in 1933, the Eagles have called six different venues home, and their present abode is the $512 million stadium Lincoln Financial Field—also known as “The Linc.” The team’s first regular season game there kicked off on September 8, 2003, with Stallone in attendance in a Duce Staley jersey. Sly, of course, is a huge fan of the club; prior to the 2017 NFC Championship Game, he filmed himself imploring the Eagles to “Keep punching.”

14. TWO STAR WARS FILMS CONTAIN HIDDEN EAGLES REFERENCES.

Lucasfilm sound engineer David Acord loves his Philadelphia Eagles. When he was tasked with devising a language for the reptile-like alien Teedo in 2015's Star Wars: The Force Awakens, Acord had the beast say “Celek” and “Fletcher” onscreen. This was a reference to Eagles tight end Brent Celek and defensive tackle Fletcher Cox. For Rogue One: A Star Wars Story, Acord passed off an Esperanto translation of “Fly, Eagles Fly” as a mystical Jedha City chant.

15. THE STRANGE COLOR THEY WEAR ON THEIR HOME JERSEYS IS CALLED “MIDNIGHT GREEN.”

Brandon Graham #55 of the Philadelphia Eagles celebrates his teams win over the Minnesota Vikings with the George Halas Trophy after the NFC Championship game at Lincoln Financial Field on January 21, 2018
Abbie Parr/Getty Images

In 1996, the Eagles swapped out the more conventional Kelly green uniforms they’d been wearing since the 1930s for some new outfits in this darker shade. The hue isn’t easy to reproduce. Nike actually had so much trouble getting the shade just right that the company failed to complete Philadelphia’s 2014 home uniforms before the season began. Due to this snafu, the Eagles had to wear white or black jerseys during their first six home games that year. Nike finally got the team’s midnight green uniforms ready for a week 10 matchup against Carolina at The Linc.

16. PHILLY HAS THE ONLY LEFT-FACING LOGO IN THE NFL.

The team’s current bird-head design debuted in 1996. (Previous logos involved a soaring raptor with a football in its talons.) You may have noticed that, uniquely for an NFL insignia, this one faces to the left. The reason? Look closely, and you’ll see a capital “E” hidden in the neck feathers.

17. THERE ARE SOME EERIE PARALLELS BETWEEN THE 2004 AND THE 2018 EAGLES.

New England Patriots Deion Branch #83 runs with the ball during Super Bowl XXXIX between the Philadelphia Eagles and the New England Patriots at Alltel Stadium in Jacksonville, Florida on February 6, 2005
Al Messerschmidt, Getty Images

Let’s take a look back at the last Eagles team that reached the Super Bowl: The 2004 squad went 13-3 in the regular season. Then they beat the Vikings and Falcons before losing to New England in Super Bowl XXXIX. Right about now, football fans in eastern Pennsylvania must be getting a sense of déjà vu. After all, the 2017 Eagles also went 13-3 prior to defeating Atlanta and Minnesota in the post-season. Oh, and who will they face on Sunday? Tom Brady’s Patriots. Spooky!

18. IN 2017, PHILADELPHIA CITY WORKERS TRIED GREASING STREETLIGHT POLES TO PREVENT EAGLES FANS FROM CELEBRATING ON THEM.

By defeating Atlanta in the Divisional Round of the 2017 playoffs, the top-seeded Eagles earned the right to host the NFC Championship Game. Knowing that the team's fans are an excitable lot, and fearing the worst, city officials had workers grease up street lights around Philadelphia. These so-called “Crisco cops” hoped that the measure would keep Eagles diehards from scaling the poles once the game ended. Instead, green-clad sports junkies took the whole thing as a challenge. After the Birds won, several Philly fans photographed themselves climbing grease-slicked streetlights in defiance.

19. THEIR TEAM ANTHEM HAS CHANGED LYRICS OVER THE YEARS.

Every modern Eagles fan can recite the team’s battle cry, “Fly, Eagles Fly.” But did you know that when this song was originally penned by Charles Borrelli and Roger Courtland in the late 1950s, it went “Fight, Eagles Fight?” The anthem had all but disappeared by 1997, when a team pep band resurrected it. New lyrics were later added and the tempo was sped up. Billboard has since listed “Fly, Eagles Fly” as one of the NFL’s best jingles. Also, the Philly-formed band The Roots has covered it multiple times.

20. A PAIR OF CURRENT EAGLES HELPED LAST YEAR’S PATRIOTS WIN SUPER BOWL LI.

Well, this’ll be an awkward reunion. Eagles defensive lineman Chris Long and running back LeGarrette Blount both earned a Super Bowl ring last year ... as members of the New England Patriots' roster. (Blount had also won another title as a Pat in Super Bowl XLIX.) On Sunday, we’ll see them take the field against their old team. With the duo’s help, can the Eagles finally capture a Lombardi trophy? Bradley Cooper certainly hopes so…

8 Tips for Interviewing a Serial Killer, According to Famed FBI Profiler John Douglas

iStock/Kritchanut
iStock/Kritchanut

Over the course of his career, former FBI agent and behavioral analyst John E. Douglas has interviewed criminals ranging from repeated hijacker Garrett Trapnell and cult leader Charles Manson to serial killers Edmund Kemper (a.k.a. the Co-Ed Killer) and Dennis Rader (a.k.a. B.T.K.). In his new book, The Killer Across the Table, Douglas takes readers into the room as he interviews four very different offenders.

In these conversations, “I'm trying to gain [their] trust [to get] information that I'll be able to apply to current cases,” Douglas tells Mental Floss. Here, he outlines how he prepares for an interview with a killer to figure out what makes them tick.

1. Never go into an interview cold.

“Preparation is the number one factor for a successful interview” of this kind, Douglas says. “Before I go in to do an interview, [I] go back into the files and fully look at the case that got him or her incarcerated to begin with. Which means looking at the police reports, the preliminary protocol that the medical examiner did regarding the autopsy, autopsy photographs, and then looking in the corrections reports as well. You want to be totally armed with the case when you go in.”

2. Memorize everything—don’t use notes or a tape recorder.

Early on in his interviews with killers, Douglas used a tape recorder, which he now says was a mistake. “You're dealing with very paranoid individuals. They don't trust you, they don't trust the [corrections] system,” he says. “If my head is down, [they’ll ask], ‘What, are you taping this? Why are you writing these notes down?’” Memorizing the case is key—when he goes in, he won’t have notes or a tape recorder: “It's going to be key [for] me to maintain some eye contact with them.”

3. Make sure the environment is right.

The key in these interviews, Douglas says, is to make the environment feel open so that the killer feels comfortable and like he’s in control. “When you go into a prison, sometimes you're forced to deal with what you've got,” he says. “But if I have time, I try to [make arrangements] depending on the personality.”

Douglas prefers to conduct his interviews at night, relying only on low table lights to create a soothing, stress-free atmosphere. Douglas will even think about seating arrangements. “If I'm dealing with a real paranoid type of individual, I need to put this person near a window—if there's a window—so that he can look out the window and psychologically escape, or I may have him face a door,” he says. Both Charles Manson and Richard Speck chose to sit on the backs of their chairs so they could look down on him. Douglas’s attitude is: “You hate me. I know you hate me, but go ahead and do it. I'm just trying to get a little bit of information now.”

4. Don’t rely on what a killer tells you.

Douglas never takes a killer’s word for anything, which is why memorizing the case is so important. Typically, he knows the answers to the questions he’s asking, and it allows him to call out the offender if he or she lies. “If you don't look deeply into the material, you don't know who in the heck you're talking to,” Douglas says. “You're talking to somebody who's pulling the wool over your eyes … If [an interviewer relies] on self-reporting, they're going to be filled with a lot of lies coming from the person they're interviewing.”

5. Know that this is not an interrogation.

Once he knows who’s committed a crime, Douglas says, his main goal is to find out what motivated them. The best way to get that out of them is to ask his questions “in a very relaxed kind of a format, making the subject—even if it's a guy like Manson or some of the worst killers you'd ever want to meet—feel real comfortable and feel at the same time that they are controlling me during the interview.”

What Douglas ultimately tries to do is have a conversation with the offender. “That means if they're asking me a lot of questions about myself, about maybe my family, my job, and I'm pretty honest with them,” he says. “They will trust me and open up to me as long as they know that I know the case, backwards and forwards. If they start fudging on the case trying to send me down the wrong path, I will confront them, but not in mean [way]. I'll laugh and say, ‘Look, come on. I know what you did. What are you doing here?’ That’s how you gain their trust.”

6. Be mindful of your body language—and the actual language you’re using.

When he’s in an interview, Douglas isn’t sitting there with his arms crossed, looking uncomfortable. “The body language should be just relaxed, not a defensive kind of posture,” he says. “[It should be] very comfortable—like on a date kind of thing.”

Douglas also avoids words like killing, murder, and rape, and, as awful as it might sound, avoids placing the blame on the killer. “I'm trying to get him to talk so we're going to project the blame," Douglas says. "[Some killers] use this projection, never accepting responsibility, not admitting that it was free will, that they had the ability to make choices and they made the wrong choices in their lives, even though they may have come from a very, very bad background.”

This kind of approach is what helped Douglas gain insights from Ed Kemper. When Douglas asked how Kemper—who was 6 feet, 9 inches tall and 300 pounds—would get young women in his car, Kemper revealed that he would pull up next to them and look at his watch, which would give them the impression that he had somewhere to be. “I’ll go with this guy. He’s got an appointment, nothing’s going to happen to me,” Douglas says. “Just a little thing like that was real helpful to me.”

7. Play it cool, no matter what happens.

Being confrontational is no way to get a killer to open up. “In an interview, whether it's a serial killer or any type of violent offender, I'll never challenge them or be negative toward them,” Douglas says. “I'll never do anything like that. If I feel that they're not being truthful, I'll bring it to their attention. But I’m on a fact-finding mission. There are several shows on television right now where celebrity types are going into prisons doing interviews. They get in the guy's face and they call him a liar. [So] the guy, what does he want to do? ‘I want to go back to my cell. Screw you. I'm out of here.’ And you can't hold him there—he's got to go back. So, you never do anything like that.”

8. Don’t be afraid to feign empathy.

Sometimes getting what you need out of an offender means fudging the truth. Sometimes Douglas will tell the killer that he’s earning points with the warden by doing the interview. “There's still always this glimmer of hope that they'll get out of prison one day, even if they're in there for multiple murders,” he says. “The warden doesn't give a damn about him, but I'm just telling them this to try to get him to speak up.”

Sometimes Douglas will play to his subject's pride and narcissism. “They want to be the big daddy,” he says. "'But I'm the main guy, right? You're doing this research and you guys got the real McCoy here. I'm the best and the worst of the worst.'" And sometimes, he feigns empathy—all with the goal of finding out information that will help prevent and solve other crimes.

"Let the person feel they are in control of the interview,” Douglas says. "Be open with yourself. Give them information about yourself to this person and it should go well."

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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