33 Unusual Majors Your College Probably Didn't Offer

ThinkStock/Erin McCarthy
ThinkStock/Erin McCarthy

As about 150 million college students around the world make their way to campus this month—including approximately 19.9 million in the U.S. alone—they’ll be faced with the dreaded question that haunts all coeds throughout their academic careers: “What’s your major?”

While approximately one-third of undergraduates will begin their careers as “Undeclared,” the majority of incoming freshmen have a very firm idea of where their professional futures lie. And it’s not always in a traditional occupation. From beer to bowling and pot to pop culture, here are 33 strange college majors.

1. THE BEATLES

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The College: Liverpool Hope University

Just because you think you’ve deciphered the meaning of “I Am the Walrus” doesn’t make you an expert on the Fab Four. But earning an M.A. in The Beatles, Popular Music & Society can go a long way to upping your Liverpool street cred. Established in 2009, the program explores the role popular music has played over the past 50 years, using The Beatles as a case study. Not surprisingly, you’ll need to travel to the band’s birthplace—sometimes called “The World Capital City of Pop”—to do it. Also not surprisingly: The program is the only one of its kind in the world.

2. CANNABIS CULTIVATION

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The College: Oaksterdam University

Leave it to California to open the country’s first cannabis college. Then again, considering the thriving—and legal—industry that exists for medicinal marijuana in The Golden State, it really only makes sense that there would be a trade school for the cannabis industry. And one where classes in the history, politics, and legalities of herb are taught alongside seminars on growing and methods of ingestion. But don’t be surprised if your classroom time gets interrupted by a raid by the Feds; that’s exactly what happened in April of 2012, when a bevy of DEA, IRS, and U.S. Marshals Service agents showed up on the school’s doorstep.

3. COMEDY

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The College: Humber College

Think you’re funny? Whip out your diploma and prove it. Toronto’s Humber College takes its laughs seriously with its Comedy: Writing and Performance program, aimed at helping sort of funny people become really funny people by perfecting their comedic timing and understanding of how the funny business works, utilizing a faculty of working comedians and putting on weekly shows at the nearby Yuk Yuk’s Comedy Club and an industry showcase at Second City—all in the name of making it big in stand-up, improv, sketch comedy and/or screenwriting. 

4. FERMENTATION SCIENCES


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The College: Appalachian State University

As tempted as one might be to call this a degree in beer-making, there’s a lot more to a career in suds than cracking open a cold one. The official description of this B.S. is “an interdisciplinary degree within the College of Arts and Sciences intended to provide students with a strong background in chemistry and biology and a considerable focus in business, marketing, and entrepreneurial principles.” Hands-on experience comes courtesy of the Ivory Tower Brewery, an on-campus, nonprofit brewery and plant managed by the school’s students and faculty. We’ll drink to that! 

5. SEXUALITY

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The College: San Francisco State University

A career in sex doesn’t have to come with an X rating. The M.A. degree at SFSU is an academic program more than five decades in the making, where students immerse themselves in a wide range of topics surrounding human sexuality, from its representation in arts and literature to social justice for sexual minorities. It’s academia at its most titillating.

6. VITICULTURE and ENOLOGY

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The College: Cornell University

College-age connoisseurs who know the difference between a Zinfandel (good) and a White Zinfandel (bad) might be ripe for a career in wine—an industry where demand is outgrowing the supply of qualified professionals to oversee the vineyards that produce the best vino and manage the wineries that sell them. Translation: job security, kiddos! While Cornell students will face the unique challenges of growing grapes and making wine in a northeastern U.S. climate, the schooling they get in soils, pests, grape varietals, and growing markets can be easily translated to any of the world’s wine countries (and make the job that much easier).

7. DECISION SCIENCES

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The College: Indiana University

A Ph.D in Decision Sciences is really the antithesis of being “undecided,” with doctoral candidates at IU amassing expertise in a range of quantitative methods in order to make business decisions at the highest level. These aren’t yes or no questions we’re dealing with; graduates emerge with the skills to apply research, data and analysis to solve problems in a range of precise disciplines, from finance to information technology.

8. POPULAR CULTURE

The College: Bowling Green State University

And you thought all those hours spent binge-watching Arrested Development had no professional merit! The official pitch for BGSU’s B.A. is that “By examining television programs, movies, cars, houses, music, museums, celebratory events, holidays, magazines and many other manifestations of culture, insights can be used to examine society presently and historically.” On a more practical level, students can parlay their studies into a career in journalism, mass media, advertising, or public relations. 

9. FLORAL MANAGEMENT

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The College: Mississippi State University

Running a flower shop isn’t as easy as Janet made it look on Three’s Company, what with all the sourcing, purchasing, marketing, merchandising and selling that’s required. Floral Management students at MSU get an up-close look at what a career in floral retail, wholesale, design, styling or display gardening feels and smells like, courtesy of The University Florist, an on-campus flower shop owned and operated by the Department of Plant and Soil Sciences.

10. AUCTIONEERING

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The College: Harrisburg Area Community College

Do I hear 20 credits? A first step toward becoming a licensed auctioneer in the state of Pennsylvania is completing the Auctioneering program at HACC, where students develop an eye for procuring the best merchandise for auction, utilizing the best appraisal sources and techniques, and developing that all-important auction “chant.” Going once, going twice…

11. POULTRY SCIENCE

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The College: Texas A&M

As Jim Perdue would tell you, it takes a tough man (or woman) to make a tender chicken. Hence the need for an education in the science of poultry, where academics, research, and service play equally important parts in a career in this major agricultural commodity. The program’s wide-ranging curriculum includes courses in biology, chemistry, and zoology and such service-oriented topics as mathematics, public speaking, and technical writing. Bonus points for determining once and for all which came first, the chicken or the egg?

12. ENTERTAINMENT ENGINEERING & DESIGN

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The College: University of Nevada, Las Vegas

A keen understanding of casino game design and engineering is as essential to the people who design the games in Vegas as it is to the pros who try to beat them. Which makes it all the more appropriate that Sin City is the setting for this B.S. degree, which educates students on both the art and business of the entertainment industry, from venue design and rigging to biomechanics and animatronics. Plus, students are never too far from a casino in which to ply their trade.

13. TURF AND GOLF COURSE MANAGEMENT

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The College: University of Maryland

Golf courses require a lot of upkeep, so UMD offers a plant science degree in Turf and Golf Course Management to help train the greenskeepers of the future. The B.S. program requires a bit of biology and chemistry, but there are also more enticing classes like “Weed Science” and “Pest Management Strategies for Turfgrass.” One can only hope that the latter class includes a screening of Caddyshack

14. TURFGRASS SCIENCE

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The College: Penn State University

For opportunities beyond the local country club, the more generalized B.S. in Turfgrass Science prepares students for careers in professional lawn care, sod production, athletic field maintenance, and beyond. Though the degree may sound like a walk in the park, courses lean toward the science side of the equation (biology, chemistry, and meteorology are required courses).

15. FAMILY ENTERPRISE

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The College: Stetson University

Countless entrepreneurs have been warned about the dangers of doing business with friends—but family? That’s another story. Some of today’s biggest corporate success stories—including The Gap, Walmart, Ford, and Motorola—are technically “family businesses.” In DeLand, Florida, Stetson’s Family Enterprise Center has been teaching students the right (and wrong!) ways to mix business with relatives since 1998. Topics of interest include personal, professional and leadership development and legal, estate and asset protection.

16. CANADIAN STUDIES

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The Colleges: Duke University; Johns Hopkins University; SUNY Plattsburgh; University of Vermont

Canada looms large and expansive just north of the United States, but most of us are pretty uneducated about what the heck goes on there. Students who want to learn more about our neighbors to the north can absorb the culture, politics, and history of Canada through a Canadian Studies major at one of several universities. This sounds like possibly the only major in which there’s a slight chance you’ll have to watch Strange Brew as part of your coursework, unless you design your own Rick Moranis Studies major. 

17. EGYPTOLOGY

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The College: Brown University

We’re pretty sure that all of the great pyramids have been discovered, but on the off chance that there’s still a sphinx or two waiting to be stumbled upon, would-be Indiana Joneses would do well to have a degree in Egyptology. Established in 2005, Brown’s Department of Egyptology and Ancient Western Asian Studies—which offers B.A. and Ph.D degrees—brings students back to the birthplace of Western civilization as we know it with “Introduction to Classical Hieroglyphic Egyptian Writing and Language” and “Archaeology and the Ancient World” among their required courses.

18. JAZZ STUDIES

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The Colleges: University of North Texas, East Carolina University & University of Louisville

For whatever reason, jazz seems to inspire college music departments to start majors more than its fellow musical genres. A number of colleges around the country offer degree programs in jazz studies. These programs usually include both playing jazz and studying its history, cultural significance, and major figures. 

19. BASSOON

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The College: The University of Arizona

After completing the basic requirements for a bachelor’s degree in instrumental studies, students at UA’s School of Music choose their melodic weapon of choice. And for some would-be musicians, that means a bassoon—that 19th-century woodwind that mimics the sound of a male baritone so well and plays prominently in a number of orchestral and chamber music ensembles.

20. PIANO PEDAGOGY

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The College: Belmont University

It may seem odd, since so many folks took their childhood piano lessons from someone who didn’t have collegiate training, but the B.Mus degree at Nashville’s Belmont University doesn’t sound like a bad career move from a stability standpoint; moms forcing their kids to take piano lessons is an economy-resistant tradition. Want to take that education one step further? The University of Oregon in Eugene offers advanced graduate degrees in the discipline. 

21. BOWLING INDUSTRY MANAGEMENT AND TECHNOLOGY

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The College: Vincennes University

Being a pin monkey may be Homer Simpson’s unreachable dream, but you can make it your reality at Indiana’s first college, which offers the country’s only program in Bowling Industry Management and Technology. Required classes for this A.S. degree include “Lane and Pinsetter Maintenance,” “Pro Shop Operations and Essentials” and “Responsible Alcohol Service.” The program’s site proudly touts its facilities, including an 18-lane bowling center that acts as a laboratory for students to gain hands-on experience.

22. COSTUME TECHNOLOGY

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The College: DePaul University

Much like film editors are to the movies, costume designers are the unsung heroes of the theater—the people upon whom the audience (unknowingly) relies to take them into a fantasy world. Needless to say, there’s a science to this talent that goes far beyond a flair for fashion. Costume Technology majors within DePaul’s Theatre School will explore the world of costuming from a variety of disciplines, from art and architecture to ethics and business management. Draping, cutting and designing are, of course, part of the package, too. 

23. DIVING BUSINESS & TECHNOLOGY

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The College: Florida Keys Community College

It’s the dream of many a beach bum to spend their days carting tourists around and showing off the undiscovered corners of their waterfront worlds. James E. Lockwood Jr. School of Diving in Key West can get you one knot closer to this goal with an A.A.S. curriculum that merges diving science with instruction, leading the way to a thriving—and oh-so-freeing—career as a dive master, scuba instructor, commercial diver, water-based medical technician, research diver or underwater photojournalist. 

24. FAMILY and CONSUMER SCIENCE

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The College: Liberty University

This bachelor’s degree path at the Lynchburg, Virginia school that was founded by Rev. Jerry Falwell in 1971 sounds an awful lot like home economics. According to the school’s website, “The Department of Family and Consumer Sciences teaches students the values, knowledge and skills necessary to be proactive in strengthening the contemporary family. The goal of Family and Consumer Sciences is to enable individuals and families to function as healthy units in the larger society.” Classes like “Balancing Work and Family” and “Family Economic Decisions” sound like helpful bits of life advice but aren’t quite what we’re used to thinking about in the classroom. 

25. ECOGASTRONOMY

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The College: University of New Hampshire

In 2008, UNH launched a dual major in EcoGastronomy, a program that educates students on how food gets from farms to their plates. With an eye toward sustainability, pupils study food at a number of steps along the road to their mouth to gauge the ecological impact of what they eat. EcoGastronomy students will also pick up knowledge about the hospitality industry, nutrition and agriculture in this major. And will undoubtedly get to sample a ton of tasty fresh foods.

26. PACKAGING

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The College: Michigan State University

MSU’s School of Packaging offers B.S., M.S. and Ph.D programs. What does the School of Packaging study? Exactly what it sounds like: all sorts of packaging in an effort to improve functionality and environmental impact. Since we’re unlikely to revert to a system in which goods are sold loose without packages any time soon, this major might lead to a steady career.

27. EQUINE STUDIES

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The College: Becker College

If you like horses, why not major in them? Several colleges offer degree programs in studying horses, each with its own focus. Some programs, like this one at Becker College in Worcester, MA, offer students the choice of concentrating in riding instruction so that they can eventually teach lessons. Other programs, like the one at the University of Maryland, forgo saddling up in favor of preparing students for scientific horse study or working on the business side of the equine industry. 

28. BAKERY SCIENCE

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The Colleges: Kansas State University & Hesston College

Smelling like a loaf of fresh-baked bread might just be the most brilliant way to make new friends. Modern commercial baking relies pretty heavily on science to achieve consistency and efficiency, and this major teaches prospective bakers and managers the cereal science, microbiology and milling expertise they’ll need to run a successful bakery.

29. THEME PARK ENGINEERING

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The College: California State University Long Beach

California State University offers a fun twist on electrical engineering with its B.S. in Theme Park Engineering, which readies students for careers in the theme park and amusement industries, where they’ll meld elements of electrical, civil and mechanical engineering to learn the critical specifics of electrical power, hydraulics and pneumatic controls. 

30. NANNYING

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The College: Sullivan University

Ready to take that part-time gig watching your younger siblings to the professional stage? The Professional Nanny Program at Sullivan University in Louisville, Kentucky has been turning babysitters into early childhood education professionals for nearly 25 years now with a 12-month diploma program that teaches essentials like CPR, First Aid and Water Safety plus the fun stuff, like etiquette and manners, effective communication (with parents and children) and party planning.

31. COMIC ART

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The College: Minneapolis College of Art and Design

Master the serious art of storytelling, while studying the use of line, color, and composition, as well as character development, storyboarding and plot. In other words: become the next Stan Lee with this BFA program from the world-renowned Minneapolis College of Art and Design, with a dual emphasis on the history of comic art and individual, experimental expression.

32. GUNSMITHING

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The College: Lassen Community College

An unsurprising fact about the Gunsmithing school at LCC in Susanville, California is that it was founded in 1945. A surprising fact about the Gunsmithing school at LCC in Susanville, California is that it is still a thriving academic endeavor. But its specialties aren’t as archaic as they sound. The NRA-affiliated program—the oldest in the U.S.—offers A.S. degrees in Firearms Repair and General Gunsmithing, with “Basic Machine Shop,” “Barreling” and “Engraving” among the course offerings.

33. PUPPETRY

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The College: University of Connecticut

Like something out of a Spike Jonze movie, puppetry has been an academic specialty of UConn since 1964, when master puppeteer Frank W. Ballard—who passed away in 2010 and for whom an on-campus museum is named—first started teaching classes. In the five decades since the subject’s introduction, the school has put on nearly 500 puppet productions, with graduates of the BFA, MFA and MA programs going on to design and perform for some of the world’s best-known theaters, television shows, film studios, schools, museums and beyond. 

8 Tips for Interviewing a Serial Killer, According to Famed FBI Profiler John Douglas

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iStock/Kritchanut

Over the course of his career, former FBI agent and behavioral analyst John E. Douglas has interviewed criminals ranging from repeated hijacker Garrett Trapnell and cult leader Charles Manson to serial killers Edmund Kemper (a.k.a. the Co-Ed Killer) and Dennis Rader (a.k.a. B.T.K.). In his new book, The Killer Across the Table, Douglas takes readers into the room as he interviews four very different offenders.

In these conversations, “I'm trying to gain [their] trust [to get] information that I'll be able to apply to current cases,” Douglas tells Mental Floss. Here, he outlines how he prepares for an interview with a killer to figure out what makes them tick.

1. Never go into an interview cold.

“Preparation is the number one factor for a successful interview” of this kind, Douglas says. “Before I go in to do an interview, [I] go back into the files and fully look at the case that got him or her incarcerated to begin with. Which means looking at the police reports, the preliminary protocol that the medical examiner did regarding the autopsy, autopsy photographs, and then looking in the corrections reports as well. You want to be totally armed with the case when you go in.”

2. Memorize everything—don’t use notes or a tape recorder.

Early on in his interviews with killers, Douglas used a tape recorder, which he now says was a mistake. “You're dealing with very paranoid individuals. They don't trust you, they don't trust the [corrections] system,” he says. “If my head is down, [they’ll ask], ‘What, are you taping this? Why are you writing these notes down?’” Memorizing the case is key—when he goes in, he won’t have notes or a tape recorder: “It's going to be key [for] me to maintain some eye contact with them.”

3. Make sure the environment is right.

The key in these interviews, Douglas says, is to make the environment feel open so that the killer feels comfortable and like he’s in control. “When you go into a prison, sometimes you're forced to deal with what you've got,” he says. “But if I have time, I try to [make arrangements] depending on the personality.”

Douglas prefers to conduct his interviews at night, relying only on low table lights to create a soothing, stress-free atmosphere. Douglas will even think about seating arrangements. “If I'm dealing with a real paranoid type of individual, I need to put this person near a window—if there's a window—so that he can look out the window and psychologically escape, or I may have him face a door,” he says. Both Charles Manson and Richard Speck chose to sit on the backs of their chairs so they could look down on him. Douglas’s attitude is: “You hate me. I know you hate me, but go ahead and do it. I'm just trying to get a little bit of information now.”

4. Don’t rely on what a killer tells you.

Douglas never takes a killer’s word for anything, which is why memorizing the case is so important. Typically, he knows the answers to the questions he’s asking, and it allows him to call out the offender if he or she lies. “If you don't look deeply into the material, you don't know who in the heck you're talking to,” Douglas says. “You're talking to somebody who's pulling the wool over your eyes … If [an interviewer relies] on self-reporting, they're going to be filled with a lot of lies coming from the person they're interviewing.”

5. Know that this is not an interrogation.

Once he knows who’s committed a crime, Douglas says, his main goal is to find out what motivated them. The best way to get that out of them is to ask his questions “in a very relaxed kind of a format, making the subject—even if it's a guy like Manson or some of the worst killers you'd ever want to meet—feel real comfortable and feel at the same time that they are controlling me during the interview.”

What Douglas ultimately tries to do is have a conversation with the offender. “That means if they're asking me a lot of questions about myself, about maybe my family, my job, and I'm pretty honest with them,” he says. “They will trust me and open up to me as long as they know that I know the case, backwards and forwards. If they start fudging on the case trying to send me down the wrong path, I will confront them, but not in mean [way]. I'll laugh and say, ‘Look, come on. I know what you did. What are you doing here?’ That’s how you gain their trust.”

6. Be mindful of your body language—and the actual language you’re using.

When he’s in an interview, Douglas isn’t sitting there with his arms crossed, looking uncomfortable. “The body language should be just relaxed, not a defensive kind of posture,” he says. “[It should be] very comfortable—like on a date kind of thing.”

Douglas also avoids words like killing, murder, and rape, and, as awful as it might sound, avoids placing the blame on the killer. “I'm trying to get him to talk so we're going to project the blame," Douglas says. "[Some killers] use this projection, never accepting responsibility, not admitting that it was free will, that they had the ability to make choices and they made the wrong choices in their lives, even though they may have come from a very, very bad background.”

This kind of approach is what helped Douglas gain insights from Ed Kemper. When Douglas asked how Kemper—who was 6 feet, 9 inches tall and 300 pounds—would get young women in his car, Kemper revealed that he would pull up next to them and look at his watch, which would give them the impression that he had somewhere to be. “I’ll go with this guy. He’s got an appointment, nothing’s going to happen to me,” Douglas says. “Just a little thing like that was real helpful to me.”

7. Play it cool, no matter what happens.

Being confrontational is no way to get a killer to open up. “In an interview, whether it's a serial killer or any type of violent offender, I'll never challenge them or be negative toward them,” Douglas says. “I'll never do anything like that. If I feel that they're not being truthful, I'll bring it to their attention. But I’m on a fact-finding mission. There are several shows on television right now where celebrity types are going into prisons doing interviews. They get in the guy's face and they call him a liar. [So] the guy, what does he want to do? ‘I want to go back to my cell. Screw you. I'm out of here.’ And you can't hold him there—he's got to go back. So, you never do anything like that.”

8. Don’t be afraid to feign empathy.

Sometimes getting what you need out of an offender means fudging the truth. Sometimes Douglas will tell the killer that he’s earning points with the warden by doing the interview. “There's still always this glimmer of hope that they'll get out of prison one day, even if they're in there for multiple murders,” he says. “The warden doesn't give a damn about him, but I'm just telling them this to try to get him to speak up.”

Sometimes Douglas will play to his subject's pride and narcissism. “They want to be the big daddy,” he says. "'But I'm the main guy, right? You're doing this research and you guys got the real McCoy here. I'm the best and the worst of the worst.'" And sometimes, he feigns empathy—all with the goal of finding out information that will help prevent and solve other crimes.

"Let the person feel they are in control of the interview,” Douglas says. "Be open with yourself. Give them information about yourself to this person and it should go well."

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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