Courtesy of Bob Burns
Courtesy of Bob Burns

7 Things We Learned From Bob Burns, the TSA's Hilarious Social Media Guru

Courtesy of Bob Burns
Courtesy of Bob Burns

Fans of the Transportation Security Administration’s (TSA) social media pages—particularly its Instagram account, which has more than 820,000 followers—know and love Bob Burns’s wit, even if they don’t know his name. The airport screener-turned-social media maven began engaging travelers around the world with his laugh-out-loud content on the organization's official blog, which launched in 2008. Five years later, in 2013, the TSA's Instagram debuted. Within one week, Burns's hilarious captions and bizarre pictures of "crazy things people attempted to bring through the TSA checkpoint,” as he put it in a recent interview, had attracted the notice of late-night talk show host Jimmy Kimmel.

Today, Burns is the TSA’s social media lead, which means he’s the one posting the photos and coming up with the captions that regularly make you chuckle. In less than five years, the account has gained more than 800,000 followers, one-upped Beyoncé, and helped countless airline passengers stay safe and prepared while traveling.

In a Facebook Live interview on Monday, December 18, Burns shared some of his favorite airport anecdotes, offered advice on how to build a social media following, and busted some common myths about his organization.

1. BURNS BECAME INSTA-FAMOUS BY POSTING "INTERESTING CONTENT," BUT SHOCK VALUE DIDN'T HURT.

Burns, who initially began his career with the TSA in 2002 as a screener, “never would’ve guessed in a million years that my job would lead me to being a social media specialist for a governmental organization,” he said. With no official training in social media, he attributed his success to shock value, stating that “People don’t come to a government Instagram account and expect to see humor." The TSA’s international reach and, above all, strong content have also helped the account develop a dedicated following.

Burns advises aspiring social media mavens to “make your content interesting. Choose pictures that are going to get people's reaction and make them comment, and don’t just post because you feel like you have to post something.”

2. TSA OFFICERS DON’T TAKE (OR POST) THE TSA’S INSTAGRAM PHOTOS.

“Some people think we have our officers taking pictures and just posting them to Instagram, which is not the case,” Burns said. “I can’t imagine the kinds of things we’d see if we did that. I have access to all the incident reports, so I can kind of cherry-pick the best pictures and share the best content.”

3. THE CARRY-ON ITEMS AREN’T FAKE, EITHER.

"Some people will actually wonder, ‘Was this a test? Were you testing your employees?’” Burns said. “No, we don’t post those kinds of things on our Instagram account. Everything we post is actually something that someone tried to bring on a plane.”

4. A LIFE-SIZED FAKE CORPSE AND A SANDWICH SLICER ARE JUST TWO OF THE STRANGER ITEMS PEOPLE HAVE TRIED TO GET PAST AIRPORT SECURITY.

When asked about his favorite checkpoint mishaps, Burns recalled the time someone tried to bring a sandwich slicer through security, “like the one you see in a deli,” Burns said. “It’s got the huge blade on it that spins around and cuts super thin slices of roast beef. “

Another time, someone tried to bring a movie prop from The Texas Chainsaw Massacre onto a plane. “This guy’s going around the airport with this life-size corpse in a wheelchair, wheeling it around the airport,” Burns recalled.

5. PEOPLE REGULARLY BRING GUNS AND KNIVES THROUGH SECURITY.

“Knives are always a daily occurrence,” Burns said. “Firearms are pretty much almost always a daily occurrence.”

The TSA finds around 70 guns per week in carry-on bags, “and the majority of those are loaded,” Burns says. "The main reason is, ‘I forgot it was there.’ My favorite [excuse was when] someone blamed it on their mom ... ‘My mom put it in my bag.' It’s like, ‘What kind of mother do you have?!’"

Burns suspects that some travelers “might think if they have a conceal and carry permit, that allows them to bring it on the plane, which is not the case,” he explained. “No firearms whatsoever. But you can travel with them in checked baggage, as long as you follow our procedures, which you can find at tsa.gov.”

6. THE TSA DOESN’T CONFISCATE BIZARRE ITEMS.

Contrary to popular belief, “we don’t confiscate anything,” Burns said. “We give travelers options. If you have time, you can take it out to your car. You could actually put it in your checked bag and have it shipped to you. If you have somebody waiting for you, you can take it out to them and they can get it to you at a later date. We give everyone all the options we can to allow them to keep the item as long as it’s not a firearm.”

And yes, that includes the sandwich slicer. “We try to let you keep your sandwich slicer,” Burns added. “We know you need to slice your meat."

7. AT LEAST ONE PERSON ACCIDENTALLY PACKED A PET.

One time, officers opened up a checked bag and “a Chihuahua popped out,” Burns said. “Imagine the officer’s face when that happened. But it turns out the Chihuahua happened to just crawl into the bag when the woman was packing. She didn’t know, and she zipped up the bag and it wasn’t a carry-on bag, it was a checked bag.”

The Chihuahua incident was immortalized on the TSA’s Instagram page. (Not surprisingly, the dog was “not happy” in the photo, Burns said.)

nextArticle.image_alt|e
Jack Taylor, Getty Images
8 Arresting Facts About Scotland Yard
Jack Taylor, Getty Images
Jack Taylor, Getty Images

Depicted in fiction for well over a century as the world's premier police force, Scotland Yard might be the most famous banner for law enforcement in history. Though the name itself is officially a term for the location of the London Metropolitan Police headquarters, it’s taken on a colloquial use to describe the collective brain trust of that station’s patrolmen and detectives. Here’s what we’ve deduced about the past, present, and future of this historic—and sometimes controversial—institution.

1. IT GOT ITS NAME FROM A TRICKY BIT OF GEOGRAPHY.

London didn’t have a formal police force until 1829, when Home Secretary Sir Robert Peel arranged for a squad to replace the fractured system of watchmen, street patrols, and the River Police. Colonel Charles Rowan and Richard Mayne were tasked with organizing the force: Mayne’s house at 4 Whitehall Place opened to an adjacent courtyard that had once been a medieval palace that hosted Scottish royalty while they were in London. This “Great Scotland Yard,” which was also reportedly the name of the street behind the building, became synonymous with Rowan and Mayne’s efforts to create a new era in law enforcement.

2. CHARLES DICKENS TAGGED ALONG ON PATROLS.

Author Charles Dickens poses for a photo
London Stereoscopic Company/Getty Images

The renowned author of Great Expectations and other literary classics wasn’t a policeman, but he did perform the 19th-century equivalent of a ride-along. Dickens was friends with Charles Frederick Field, a Scotland Yard inspector, and their relationship led to Dickens occasionally accompanying patrolmen on their nightly rounds. He even based a character in his novel Bleak House on Fields.

3. THERE WERE DIRTY COPS AMONG THE RANKS IN THOSE EARLY DAYS.

For all of the public acceptance of Scotland Yard—Londoners were initially wary of the plainclothes cops walking among them—the squad suffered a sensational blow to its image in 1877. Known as the “Turf Fraud Scandal” or the “Trial of the Detectives,” the controversy erupted after a Parisian socialite named Madame de Goncourt was conned by two men named Harry Benson and William Kurr. Scotland Yard inspector Nathaniel Druscovich was dispatched to Amsterdam to capture a fleeing Benson while others pursued Kurr. The men proved surprisingly elusive, which prompted suspicion among Scotland Yard officials. When the two con men were finally arrested, they explained that an inspector named John Meiklejohn was taking bribes in exchange for tipping off Kurr to police activity. Two other policemen were implicated; the three each received two years in prison. The high-profile breach led to a reorganization, with the Yard inserting detectives into a new Criminal Investigation Department (CID) to help minimize misconduct.

4. THEY HELPED PIONEER FINGERPRINTING.

A Scotland Yard employee examines fingerprints
Hulton Archive/Getty Images

At one time, the science of fingerprinting was more of a theory than anything that could be put into practice. Most police forces instead relied on anthropometry, a system created by French police officer Alphonse Bertillon, which used 11 body measurements taken by calipers to provide a unique physical identity for an individual. While fingerprinting was beginning to take off in India in the late 1800s, the English-speaking world didn’t adopt the forensic technique of lifting and matching prints until 1901, when Sir Edward Henry, then the assistant commissioner of Scotland Yard, instituted the Metropolitan Police Fingerprint Bureau. In 1902, a billiard ball thief was convicted based on a fingerprint he left on a windowsill. In 1904, a Yard detective demonstrated the efficacy of fingerprinting at the St. Louis World’s Fair, helping spread the new science to American law enforcement officials.

5. THEIR PATROL OFFICERS DIDN’T CARRY GUNS UNTIL 1994.

The uniformed police officers who wander London’s streets with an eye on keeping the peace were unarmed for most of the 20th century. It wasn’t until 1994 that select patrol officers were permitted to carry guns, a policy shift that stemmed from increased assaults on police. The addition of firearms was limited to armed response cars intended to be dispatched to high-risk calls; previously, officers were instructed to keep their weapons in a lockbox inside their vehicles. Today, 90 percent of Metropolitan police officers go on duty without a gun, a policy largely maintained in response to a relatively low number of guns carried by civilians. Less than four in 100 British citizens own a firearm.

6. THEY HAVE A SQUAD OF “SUPER RECOGNIZERS.”

A surveillance camera is posted in London
Leon Neal, AFP/Getty Images

With surveillance cameras dotting London, facial recognition for identifying criminal suspects is in high demand. But no software can outperform Scotland Yard’s team of “super recognizers,” who are recruited for their ability to match a face to a name based on their own memory. These officers are hired by administering a facial recognition test first implemented by Harvard in 2009. Those in the top percentile have an uncanny ability to retain facial feature details and are often dispatched to cull out known criminals like pickpockets at public gatherings. One such specialist, Constable Gary Collins, identified 180 people out of 4000 while examining footage of the 2011 London riots. Software was able to identify exactly one.

7. THEY KEEP A SECRET CRIME MUSEUM HIDDEN FROM THE PUBLIC.

Housed across two floors at the headquarters of the Metropolitan Police in London is the Black Museum, a macabre cavalcade of evidence from nearly 150 years of investigative work. Established in 1875, the collection houses body parts (gallstones that failed to dissolve in acid along with the rest of a murder victim) and seemingly innocuous items that take on sinister connotations: A set of pots and pans that once belonged to Scottish serial killer Dennis Nilsen and were used to boil human flesh. It’s closed to the public, though visiting law enforcement and sometimes celebrities can secure an invite: Laurel and Hardy and Sir Arthur Conan Doyle have toured its inventory. A sample of the collection went on display at the Museum of London in 2015.  

8. YOU COULD LIVE THERE ONE DAY.

The former New Scotland Yard building at 10 Broadway
Jack Taylor, AFP/Getty Images

The Metropolitan Police have changed locations several times over the years. It was situated at its original location of 4 Whitehall Place from 1829 to 1890, then housed in a large Victorian building on the Victoria Embankment from 1890 until 1967. That’s when the operation was moved to a 600,000 square-foot building at 10 Broadway in Westminster: a famous revolving sign announced a New Scotland Yard was taking up residence. In 2014, the building was sold to investors from Abu Dhabi for $580 million: London cited operating expenses and budget cuts as the reasons for the sale. The buyers plan to mount a residential housing project in the spot. Scotland Yard staff moved to a trimmed-down facility at the Curtis Green Building in Westminster and within walking distance of the Houses of Parliament.   

nextArticle.image_alt|e
iStock
Are You Eco-Conscious? You Could Win a Trip to the Dominican Republic
iStock
iStock

Do you love lounging on the beach but also want to take action to save the planet? You'll be able to do both if you're chosen to serve as a "sustainability advisor" for a luxury resort in the Dominican Republic, Lonely Planet reports.

The worldwide contest is sponsored by Eden Roc at Cap Cana in Punta Cana. The winner and one friend will receive a five-night stay at the Relais & Châteaux hotel, where they'll partake in specially curated activities like a food-sourcing trip with the hotel's chef. (One caveat, though: Airfare isn't included.)

You don't need a degree in conservation to enter, but you will need an Instagram account. Give the resort's Instagram page (@edenroccapcana) a follow and post a photo of you carrying out an eco-friendly activity on your own page. Be sure to tag the resort and use the official hashtag, #EcoEdenRoc.

The only requirement is that the winner meet with hotel staff at the end of his or her trip to suggest some steps that the hotel can take to reduce its environmental impact. The hotel has already banned plastic straws and reduced its usage of plastic bottles, and the sole mode of transport used on site is the electric golf cart.

Beyond the resort, though, the Dominican Republic struggles with deforestation and soil erosion, and the nation scored poorly on the 2018 Environmental Performance Index for the agricultural category.

Entries to the contest will be accepted until August 31, and you can read the full terms and conditions here.

[h/t Lonely Planet]

SECTIONS

arrow
LIVE SMARTER
More from mental floss studios