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11 Facts About 7-Eleven on 7/11

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Happy 7-Eleven day! Don't forget to pick up a free Slurpee. And be sure to keep an eye out for other freebies, too; for the first time ever this week, the convenience store chain will be giving away cookies, Twinkies, Big Gulps, and more.

1. 7-Eleven started in 1927.

That was when Joe Thompson, an employee of the Southland Ice Company in Dallas, Texas, began selling eggs, milk, and bread from a makeshift storefront in one of the company’s icehouses. These bare necessities were kept cold thanks to the ice Southland produced, and local residents liked the convenience of avoiding the crowds and aisles of a regular grocery store if they only had to pick up a few items.

Thompson eventually bought out the ice company and started opening convenient little stores all over Texas. Shortly after, a company executive brought a souvenir totem pole back from a trip to Alaska, and set it in front of one of the busiest locations. Soon, the spot had earned the nickname the “Tote’m Store,” not only because of the totem pole, but because customers toted away their purchases. The company officially adopted the name and decorated their locations with an Inuit-inspired theme to match. The name changed to 7-Eleven in 1946 to reflect their new store hours—7:00am to 11:00pm—in order to capitalize on the post-World War II economic boom. 

2. 7-Eleven’s new schedule was unheard of at a time when grocery stores closed much earlier in the evening. 

No one thought there would be demand for a store that was open 24/7—until one night in Austin in 1962. The local 7-Eleven had seen such a rush of students following a University of Texas football game that they were forced to stay open until dawn the next day. Sensing a trend, the store continued to stay open all night on the weekends, and soon more and more locations adopted the new schedule as well.

3. 7-Eleven is one of the world’s largest franchise companies, with more than 55,000 locations. 

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They beat out McDonald’s in 2007 and have since outgrown them by about 20,000 stores. Japan is the largest market with 17,569 stores under the name “Seven & I Holdings,” the parent company of 7-Eleven since 2005. America ranks second with 8,124 locations, followed closely by Thailand and South Korea with 8,334 and 7,327 stores, respectively. And the company keeps growing, with a brand new store opening somewhere in the world every two hours of every day.

4. 7-Eleven ran the first television advertisement for a convenience store in 1949. 

The ad touted their curbside grocery delivery service, and an animated rooster and owl reminded customers that the store was open early and closed late.

5. The Slurpee was invented at a Dairy Queen.

In the late-1950s, Omar Knedlik of Kansas City owned a rundown Dairy Queen. When his soda fountain went on the fritz, he improvised by putting some bottles in the freezer to stay cool. However, when he popped the top, they were a little frozen and slushy. Folks loved them and started requesting "those pops that were in a little bit longer." Realizing he had a surprise hit on his hands, Knedlik built a specialized machine using the air conditioning unit from a car, and cranked out slushy soda by freezing a mixture of flavored syrup, water, and carbon dioxide to make it fizz. He called it an ICEE, but when the drink concept was licensed to 7-Eleven in 1965, the company’s marketing department renamed it the Slurpee after the sound made while sipping it through a straw.

6. Every year since 2002, 7-Eleven has given away free small Slurpees to celebrate the company’s birthday on July 11 (7/11).

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On this one day, 7-Eleven gives away about 500,000 gallons of Slurpees ... in North America anyway. In Australia, where the ice cold drink is also very popular, Slurpees are given away on November 7 (written Down Under as 7/11) to the tune of about 270,000 gallons.

7. Almost all Slurpee flavors are considered kosher pareve (food that is neither meat nor dairy).

There are a few, such as Diet Pepsi and the Jolly Rancher mixes, that are considered kosher dairy (due to the chemical tagatose in the artificial sweetener), while others, like the popular Piña Colada drink, are not certified at all. Some 7-Eleven stores get the machines themselves certified kosher as a selling point for their Jewish customers.

8. For 14 years running, the ruling Slurpee Capital of the World has been Manitoba, Canada.

The province has an average of over 188,000 Slurpees sold in five regional stores every month. According to 7-Eleven, Calgary—and America’s #1 Slurpee market, Detroit—are closing in on the champs, though. Maybe next year, guys.

As for the biggest-selling single Slurpee location in the world, that title goes to the 7-Eleven in Kennewick, Washington, which locals have dubbed “The Slurpee Factory.” But 7-Eleven crowns more than just a Slurpee king. According to 7-Eleven, Maryland is the leader in hot dog sales, Long Islanders drink the most coffee, and Utah residents can’t go anywhere without a Big Gulp in their cupholders.         

9. Since the 2000 Presidential election, 7-Eleven has run a promotion called "7-Election."

Customers vote by purchasing special red or blue coffee cups printed with each candidate's name. The cups are scanned at check-out and automatically entered in this unscientific, but surprisingly accurate poll—in 2000 and 2004, the number of coffee cup votes and the number of actual popular votes for both candidates was only off by 1 or 2 percentage points. While 2008's 7-Elections results were still correct, they gave the election to Obama by a landslide—60 percent to 40 percent—when the margin was really only about 7 percent. The trend continued in 2012, as caffeine addicts went blue to the tune of 59 percent for Obama to 41 percent for Romney, while the actual vote wound up being 51 percent to 47 percent.

10. To promote the release of The Simpsons Movie in 2007, 12 select 7-Elevens in North America were converted into Kwik-E-Marts.

That's the convenience store in Springfield owned by Apu Nahasapeemapetilon. At a cost of about $10 million, the 7-Eleven stores had their exterior signs replaced to reflect the fictitious store name and many of the products inside were modeled after those seen on the show. For example, customers could buy Krusty-O’s cereal, a limited edition Radioactive Man comic book, six packs of Buzz Cola, and even Squishees, the Simpsons version of the Slurpee. Sadly, Homer’s favorite swill, Duff Beer, was not available as the film being promoted was rated PG-13. Instead, they had a Duff Energy Drink with a label very similar to the animated brew. While not all locations were transformed into Kwik-E-Marts, special Simpsons merchandise was available at all 7-Eleven locations, including Homer’s own Woo-Hoo Blue Vanilla Slurpees with collectible straws. 

11. 7-Elevens are different all around the world.

In America, we see 7-Eleven as little more than a convenient place to grab a quick cup of coffee before work or a Big Gulp while we’re out running errands. But in other parts of the world, the shops are a lot more important to the local population.  In Indonesia, for example, 7-Elevens are more like a hip, upscale coffeehouse where 65 percent of customers are under the age of 30. The stores offer free wifi, plenty of tables and chairs inside and out on the sidewalk, and often feature live musical performances. Young people gather there late into the night to socialize, work online, and eat local favorites like fried rice, tiny sandwiches filled with cheese or chocolate called pillow bread, and chicken katsu, a Japanese-style fried cutlet.

In Taiwan, 7-Elevens are more common than Starbucks in Seattle. In the capital city of Taipei, there are more than 4000 locations in a city of 23 million, with many city blocks capable of sustaining more than one location. Aside from purchasing local food and Slurpees, customers can pay credit card and utility bills, book travel arrangements, and buy small electronics like iPods. It’s also not unusual for people to have packages delivered to their closest 7-Eleven instead of their home, because it’s more convenient to pick it up late at night instead of trying to coordinate with a deliveryman.  The government has even given into the popularity of the shops by allowing people to pay traffic tickets and property taxes there, and using them as a hub for special programs like health screenings.

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The Top Excuses Employees Give for Being Late to Work
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Expecting staff to just get out of bed and show up on time seems like a low bar for an employer to set, but some workers have trouble meeting this bare-minimum obligation. Their stated reasons can almost sound believable.

Job placement site CareerBuilder.com recently conducted a survey and asked 800 respondents in various age brackets how often they were late for work, as well as over 1000 human resource managers for data on missing workers. Overall, one in four employees admitted to being tardy at least once a month. Those aged 18 to 34 were the most frequently late, with 38 percent clocking in past their expected arrival. Only 14 percent of workers 45 and older were less-than-punctual.

As for excuses: 51 percent said traffic was the most common reason they straggled in. Around 31 percent said oversleeping was an issue, while bad weather (28 percent) and forgetting something and having to return home (13 percent) plagued others.

According to human resources managers, some workers claimed that they were late because their coffee was too hot; that they fell asleep in the parking lot; that it was too cold outside to travel; or that their false eyelashes were stuck together.

Not surprisingly, CareerBuilder also found that 88 percent of workers were in favor of a flexible work schedule.

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14 Secrets of Costco Employees
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Costco has become something of a unicorn in the brick-and-mortar industry. While employees at other chains express concerns over low wages and questionable management choices, the 200,000-plus ground troops at Costco’s massive shopping centers rave about generous pay ($13 to $22.50 hourly, depending on seniority), comprehensive benefits, and pension plans. After one year of employment, the turnover rate is only 6 percent, compared to an average of 16 percent across the retail industry. Not having to incur costs of training replacements is just one reason the company keeps prices low.

It’s no secret that Costco employees are a relatively happy bunch. But we wanted a little more information, so we’ve asked several current Costco workers about everything from pet peeves to nail polish bans to revoking memberships. (All requested we use only their first names to preserve anonymity.) Here’s what they had to tell us about life in the pallets.

1. WORKING THERE IS BETTER THAN GOING TO THE GYM.

Turns out that navigating a warehouse full of goods stacked to the ceiling is kind of like getting an all-day gym pass. “I walk about five to eight miles a day on average, and that's all within the confines of the store,” says Rachael, a Costco employee in Colorado. “When you see pallets stacked with 50-pound bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked by hand by employees before the store opens. Ditto for those giant stacks of shoes and bottles of salsa or five-gallon jugs of cooking oil. It's a lot of hard work.”

2. THEY CAN DO THEIR SHOPPING AFTER HOURS.

Costco shopping carts are arranged together
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While employees typically don’t get shopping discounts, they have something that’s arguably better: the opportunity to shop in a near-empty store. “You can shop after hours, and a lot of employees do that,” says Kathleen, a Costco employee in Washington state. “You just bring your cart to the front register.” The store will keep the member service counter open so workers can check out after other registers have closed.

3. THE GENEROUS RETURN POLICY CAN GET MESSY.

Costco infamously places very few restrictions on returns. Most anything purchased there can be brought back for a refund as part of the company’s overall emphasis on exceptional customer service. Naturally, some members are willing to abuse the privilege. “Members return couches that are over five years old, and interestingly enough, they still have the receipt,” Rachael says. “My guess is that they buy that couch with the intention of returning it someday, so they tape the receipt to the bottom of the couch so they don't lose it. Then, when they've worn it out and want something new, they bring it back and get a full refund.”

Rachael has also seen a member return a freezer that was allegedly no longer working. The store refunded both the cost of the appliance and the spoiled meat inside. “The meat smelled like death,” she says.

4. THEY CAN ALSO TELL WHEN YOU’RE A SERIAL RETURNER.

A shopper at Costco looks at the computer display
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Costco purchase records typically date back 10 years or so, but employees working the return counter don’t always need to reference your account to know that you're making a habit of getting refunds. “When someone comes in to return something without a receipt and they go, ‘Oh, you can look it up on my account,’ that’s a tell,” says Thomas, an employee in California. “It tells me you return so much stuff that you know what we can find on the computer.”

5. THERE’S A CONVENIENCE STORE-WITHIN-A-STORE.

While employees are generally allowed to eat their lunch or dinner meals in the food court, not all of them are crazy about pizza and hot dogs as part of their daily diet. Many opt for the employee break room, which—in some warehouse locations—looks more like a highway rest stop. Rows of vending machines offer fresh meals, snacks, and sodas, along with a complete kitchen for preparing food brought from home. “[It’s a] relatively new addition that is being implemented at more warehouses,” says Steve, an employee in California. “It's basically like a gas station's convenience store, with both frozen and fresh meals and snacks. The only difference is the prices are more reasonable.”

6. THERE’S A GOOD REASON THERE ISN’T AN EXPRESS CHECKOUT LANE.

A Costco shopper goes through the checkout lane
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Walk into a Costco and you’ll probably notice an employee with a click counter taking inventory of incoming members. According to Rachael, that head count gets relayed to the supervisor in charge of opening registers. “They know that for a certain amount of people entering the store, within a certain amount of time, there should be a certain amount of registers open to accommodate those shoppers who are ready to check out,” she says. If there aren’t enough cashiers on hand, the supervisor can pull from other departments: Most employees are “cross-trained” to help out when areas are understaffed.

7. THERE’S A METHOD TO THE RECEIPT CHECK.

Customers sometimes feel offended when they’re met at the exit by an employee scanning their receipt, but it’s all in an effort to mitigate loss prevention and keep prices low. “We’re looking for items on the bottom of the cart, big items like TVs, or alcohol,” Thomas says. Typically, the value of these items might make it worth the risk for a customer who's trying to shoplift—and they're worth the double-check.

8. THEY TAKE SAFE FOOD HANDLING TO A NEW LEVEL ...

A Costco employee works in food preparation
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At Costco, employees are expected to exercise extreme caution when preparing and serving hot dogs, pizza, chicken and other food to members. “If an employee forgets to remove their apron before exiting the department, they must remove that apron, toss it into the hamper, and put on a fresh apron because now it's contaminated,” Rachael says. “Or, let's say a member asks for a slice of cheese pizza. We place that piece onto a plate, with tongs, of course, then place the plate onto the counter. If the member says, ‘Oh darn, I've changed my mind, I'd rather have pepperoni pizza,’ then we have to toss the pizza that they didn't want into the trash. Once it hits the counter, it can't come back.” Some store protocols even prohibit employees from wearing nail polish in food prep areas—it could chip and get into the food.

9. ... BUT WORKING AT THE FOOD COURT CAN PREPARE THEM FOR ANYTHING.

Costco employees who find themselves behind the counter at the chain’s food court say it's one of the few less-than-pleasant experiences of working there. For some members, the dynamic of waiting on food and peering over a service counter can make them forget their manners. “Usually members are rude when they are waiting on their pizza during a busy time,” Steve says. “If an employee can excel in the food court, any other position in the warehouse is pretty easy by comparison.”

10. THEY GET FREE TURKEYS.

Costco’s generous wages and benefits keep employment applications stacked high. What people don’t realize, Kathleen says, is that the company’s attention to employee satisfaction can result in getting gifted a giant bird. “We get free turkeys for Thanksgiving,” she says. “I didn’t even know that before I started working there. It’s a nice perk.”

11. THEY CAN REVOKE YOUR MEMBERSHIP.

Shoppers go down an aisle at Costco
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But it’s got to be a pretty extreme situation. According to Thomas, memberships can be terminated if a member is caught stealing or having a physical altercation inside the store. For less severe infractions, employees can make notes under a “comments” section of your membership. They’ll do that for frequent returns, if you’re verbally aggressive, or if you like to rummage through pre-packaged produce looking for the best apples. (Don’t do that.)

12. MANAGERS GET THEIR HANDS DIRTY.

During peak business times on weekends and around holidays, the influx of customer traffic can get so formidable that managers jump in with employees to make sure everything gets taken care of. “Most people would be surprised if they realized that the person who just put all of their groceries into their cart at the registers or who helped load that huge mattress into their car was actually the store's general manager,” Rachael says.

13. EVERY DAILY STORE OPENING IS CONTROLLED CHAOS …

Shoppers appear in front of a Costco store
Scott Olsen, Getty Images

Like most any retail store, Costco prides itself on presenting a clean, efficient, and organized layout that holds little trace of the labor that went into overnight stocking or display preparation. But if a customer ever happened to see the store in the last hour before opening each day, they’d witness a flurry of activity. “It's controlled chaos with loud music along with the blaring of the forklift sirens,” Steve says. “Employees are rushing to finish and clean up, drivers are rushing to put merchandising in the steel [shelving], and the floor scrubber slowly but surely makes its way around the warehouse. It truly is a remarkable choreography that happens seven days a week.”

14. … AND EVERY CLOSING IS A SLOW MARCH.

To avoid stragglers, Costco employees form a line and walk down aisles to encourage customers to move toward the front of the store so they can check out before closing. Once the doors are locked, overnight stocking begins in anticipation of another day at the world’s coziest warehouse. “Our store has over 250 employees altogether,” Rachael says. “If all of us do our little bit, then it's a well-oiled machine that runs without a hitch.”

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