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11 Facts About 7-Eleven on 7/11

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Happy 7-Eleven day! Don't forget to pick up a free Slurpee. And be sure to keep an eye out for other freebies, too; for the first time ever this week, the convenience store chain will be giving away cookies, Twinkies, Big Gulps, and more.

1. 7-Eleven started in 1927.

That was when Joe Thompson, an employee of the Southland Ice Company in Dallas, Texas, began selling eggs, milk, and bread from a makeshift storefront in one of the company’s icehouses. These bare necessities were kept cold thanks to the ice Southland produced, and local residents liked the convenience of avoiding the crowds and aisles of a regular grocery store if they only had to pick up a few items.

Thompson eventually bought out the ice company and started opening convenient little stores all over Texas. Shortly after, a company executive brought a souvenir totem pole back from a trip to Alaska, and set it in front of one of the busiest locations. Soon, the spot had earned the nickname the “Tote’m Store,” not only because of the totem pole, but because customers toted away their purchases. The company officially adopted the name and decorated their locations with an Inuit-inspired theme to match. The name changed to 7-Eleven in 1946 to reflect their new store hours—7:00am to 11:00pm—in order to capitalize on the post-World War II economic boom. 

2. 7-Eleven’s new schedule was unheard of at a time when grocery stores closed much earlier in the evening. 

No one thought there would be demand for a store that was open 24/7—until one night in Austin in 1962. The local 7-Eleven had seen such a rush of students following a University of Texas football game that they were forced to stay open until dawn the next day. Sensing a trend, the store continued to stay open all night on the weekends, and soon more and more locations adopted the new schedule as well.

3. 7-Eleven is one of the world’s largest franchise companies, with more than 55,000 locations. 

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They beat out McDonald’s in 2007 and have since outgrown them by about 20,000 stores. Japan is the largest market with 17,569 stores under the name “Seven & I Holdings,” the parent company of 7-Eleven since 2005. America ranks second with 8,124 locations, followed closely by Thailand and South Korea with 8,334 and 7,327 stores, respectively. And the company keeps growing, with a brand new store opening somewhere in the world every two hours of every day.

4. 7-Eleven ran the first television advertisement for a convenience store in 1949. 

The ad touted their curbside grocery delivery service, and an animated rooster and owl reminded customers that the store was open early and closed late.

5. The Slurpee was invented at a Dairy Queen.

In the late-1950s, Omar Knedlik of Kansas City owned a rundown Dairy Queen. When his soda fountain went on the fritz, he improvised by putting some bottles in the freezer to stay cool. However, when he popped the top, they were a little frozen and slushy. Folks loved them and started requesting "those pops that were in a little bit longer." Realizing he had a surprise hit on his hands, Knedlik built a specialized machine using the air conditioning unit from a car, and cranked out slushy soda by freezing a mixture of flavored syrup, water, and carbon dioxide to make it fizz. He called it an ICEE, but when the drink concept was licensed to 7-Eleven in 1965, the company’s marketing department renamed it the Slurpee after the sound made while sipping it through a straw.

6. Every year since 2002, 7-Eleven has given away free small Slurpees to celebrate the company’s birthday on July 11 (7/11).

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On this one day, 7-Eleven gives away about 500,000 gallons of Slurpees ... in North America anyway. In Australia, where the ice cold drink is also very popular, Slurpees are given away on November 7 (written Down Under as 7/11) to the tune of about 270,000 gallons.

7. Almost all Slurpee flavors are considered kosher pareve (food that is neither meat nor dairy).

There are a few, such as Diet Pepsi and the Jolly Rancher mixes, that are considered kosher dairy (due to the chemical tagatose in the artificial sweetener), while others, like the popular Piña Colada drink, are not certified at all. Some 7-Eleven stores get the machines themselves certified kosher as a selling point for their Jewish customers.

8. For 14 years running, the ruling Slurpee Capital of the World has been Manitoba, Canada.

The province has an average of over 188,000 Slurpees sold in five regional stores every month. According to 7-Eleven, Calgary—and America’s #1 Slurpee market, Detroit—are closing in on the champs, though. Maybe next year, guys.

As for the biggest-selling single Slurpee location in the world, that title goes to the 7-Eleven in Kennewick, Washington, which locals have dubbed “The Slurpee Factory.” But 7-Eleven crowns more than just a Slurpee king. According to 7-Eleven, Maryland is the leader in hot dog sales, Long Islanders drink the most coffee, and Utah residents can’t go anywhere without a Big Gulp in their cupholders.         

9. Since the 2000 Presidential election, 7-Eleven has run a promotion called "7-Election."

Customers vote by purchasing special red or blue coffee cups printed with each candidate's name. The cups are scanned at check-out and automatically entered in this unscientific, but surprisingly accurate poll—in 2000 and 2004, the number of coffee cup votes and the number of actual popular votes for both candidates was only off by 1 or 2 percentage points. While 2008's 7-Elections results were still correct, they gave the election to Obama by a landslide—60 percent to 40 percent—when the margin was really only about 7 percent. The trend continued in 2012, as caffeine addicts went blue to the tune of 59 percent for Obama to 41 percent for Romney, while the actual vote wound up being 51 percent to 47 percent.

10. To promote the release of The Simpsons Movie in 2007, 12 select 7-Elevens in North America were converted into Kwik-E-Marts.

That's the convenience store in Springfield owned by Apu Nahasapeemapetilon. At a cost of about $10 million, the 7-Eleven stores had their exterior signs replaced to reflect the fictitious store name and many of the products inside were modeled after those seen on the show. For example, customers could buy Krusty-O’s cereal, a limited edition Radioactive Man comic book, six packs of Buzz Cola, and even Squishees, the Simpsons version of the Slurpee. Sadly, Homer’s favorite swill, Duff Beer, was not available as the film being promoted was rated PG-13. Instead, they had a Duff Energy Drink with a label very similar to the animated brew. While not all locations were transformed into Kwik-E-Marts, special Simpsons merchandise was available at all 7-Eleven locations, including Homer’s own Woo-Hoo Blue Vanilla Slurpees with collectible straws. 

11. 7-Elevens are different all around the world.

In America, we see 7-Eleven as little more than a convenient place to grab a quick cup of coffee before work or a Big Gulp while we’re out running errands. But in other parts of the world, the shops are a lot more important to the local population.  In Indonesia, for example, 7-Elevens are more like a hip, upscale coffeehouse where 65 percent of customers are under the age of 30. The stores offer free wifi, plenty of tables and chairs inside and out on the sidewalk, and often feature live musical performances. Young people gather there late into the night to socialize, work online, and eat local favorites like fried rice, tiny sandwiches filled with cheese or chocolate called pillow bread, and chicken katsu, a Japanese-style fried cutlet.

In Taiwan, 7-Elevens are more common than Starbucks in Seattle. In the capital city of Taipei, there are more than 4000 locations in a city of 23 million, with many city blocks capable of sustaining more than one location. Aside from purchasing local food and Slurpees, customers can pay credit card and utility bills, book travel arrangements, and buy small electronics like iPods. It’s also not unusual for people to have packages delivered to their closest 7-Eleven instead of their home, because it’s more convenient to pick it up late at night instead of trying to coordinate with a deliveryman.  The government has even given into the popularity of the shops by allowing people to pay traffic tickets and property taxes there, and using them as a hub for special programs like health screenings.

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Here’s Why Bells Are Always Ringing in Trader Joe’s
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Trader Joe’s has attracted a devoted fan-base by doing things a little differently than your typical grocery store chain. But shoppers may not even realize that the company has done away with this ubiquitous supermarket feature.

As Business Insider recently noted, Trader Joe’s doesn’t use an intercom system. So instead of hearing “clean up in aisle 4” blaring overhead, customers shop to a soundtrack of ringing bells.

The nautical bells, which are situated at each register, are used by employees to communicate with one another. According to the company’s website, “blustery PA systems” didn’t fit the brand, so it borrowed inspiration from the maritime traders of a bygone era and developed its own Morse-like code.

If you hear one ring, that means an additional register needs to be opened. Two rings means that either a cashier or a customer has a question at checkout, and three signals a manager. The code isn’t exactly a secret as it’s available for anyone to find online, but memorizing it will definitely give you bit of intel most patrons don’t have. It can also be used to plan your shopping strategy. If you hear four bells, for instance, that means the store is getting crowded, so you should forget about grabbing that second bottle of Two-Buck Chuck and hustle to the checkout line.

[h/t Business Insider]

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13 Secrets of Professional Naming Consultants
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When it comes to companies and products, names matter. A slick name makes a company sound trendy and cool, while a terrible name can have customers running into the arms of the competition. Unsurprisingly, many companies take the process very seriously, hiring outside naming consultants who either work within creative agencies or at agencies devoted entirely to naming. We got a few to give us the scoop on how their job really works.

1. IT’S NOT JUST A CREATIVE TASK.

“The notion that namers are hippies and poets jotting down names on cocktail napkins couldn’t be farther from the truth,” says Mark Skoultchi, a partner at Catchword, the agency that named the Fitbit Flex and Force and Starbucks’s Refreshers line.

The stakes are just too high for naming to be a purely creative project, because a bad name can break a product. Consider, for example, the major slump in sales ISIS chocolates experienced in 2014 when people began to associate their name with the Islamic State. (The company rebranded itself to Libeert.) And when the AIDS crisis hit in the 1980s, the diet candy company Ayds chose not to change its name, eventually suffering the consequences. (When asked about it, an official from its parent company, Jeffrey Martin, famously snapped, “Let the disease change its name.”) By 1988, the company conceded that the name was hurting sales, and changed it to Diet Ayds. But the product was soon pulled from shelves altogether.

“When you’re naming your kid or nicknaming your car it’s more creative. There aren’t as many consequences,” says Nina Beckhardt, founder and CEO of The Naming Group, a consultancy that works with Chevrolet, Kohler, and Capital One. “But when you’re brand naming, the name you select has to be strategically impeccable. It has to make sense and at least not offend millions of people around the globe.”

2. NAMES CAN’T JUST SOUND GOOD.

Naming isn’t just a subjective choice—really liking a name doesn’t mean it’s a good fit for your company. “People want to get more subjective with it,” Beckhardt says. “They’ll say that name reminds me of my cat or rhymes with such and such. That observation is so enormously unimportant compared with the fact that the name successfully checks all the boxes we created at the beginning.” The point is to find a name that gets across what the company wants to convey, rather than one that every person involved in the naming process loves.

For example, when The Naming Group was working with Capital One to develop their first brand-name rewards credit card, the company had to consider who they were trying to target—travelers. The result was the Venture card, a name with a connotation of adventure and exploration that’s “not right on the nose.”

3. IT HELPS TO HAVE A BACKGROUND IN LINGUISTICS—OR TRADEMARK LAW.

Though naming is essentially an exercise in corporate strategy, naming agencies don’t just employ people with backgrounds in branding and marketing. They also need linguistics experts to help generate names that make sense, have positive connotations in modern usage (i.e. nothing that might have a negative slang meaning), and inspire the associations the company wants to elicit.

Coming up with a name also involves some legal legwork. You can’t name your company or product after something that’s already trademarked. And if you want to expand internationally, the name needs to be available to trademark in other countries as well. That means naming agencies are often looking for people with a background in trademark law.

4. YOU HAVE TO COME UP WITH HUNDREDS OF NAMES, IF NOT THOUSANDS.

“Naming is a game of numbers,” Beckhardt says. “You have to have a lot of options.” Even if the potential names sound great, many are bound to run into trademark conflicts or not work in another language.

So before namers get together to present feasible ideas to the clients they’re working with, they come up with hundreds, if not thousands, of potential options. “At Catchword, 200 names is scratching the surface,” Skoultchi says.

5. BUT THE CLIENT WON’T SEE THEM ALL.

When faced with too many options to choose from, people tend to freeze up in what psychologists call “choice overload” [PDF]. Whether you’re talking about choosing between similar items at the grocery store or an endless array of potential product names, it’s overwhelming to consider all the possibilities. Namers take their initial 200 or 1000 ideas and whittle them down to present only the best (and most feasible) options. At Catchword, that means about 50 names.

But namers can also face the opposite challenge. If a client gets too set on a single idea, it blinds them to what might be better options still out there. “For each project I will get and try to get the client attached to a number of different names,” Beckhardt says, rather than looking for “the prince charming” of names.

6. A NAME CAN BE TOO ORIGINAL

The amount of meaning a name communicates lies along a continuum. On the one end, there’s an overly descriptive name. On the other end, there’s so-called “empty vessel” names, which are so far removed from actual words that they come off as meaningless. The ideal name falls somewhere in the middle, but if you end up too far toward the “empty vessel” side, your name will be a target for mockery.

Consider Tribune Publishing, the media company that owns the Chicago Tribune. In 2016, it rebranded as “tronc,” a name derived from the phrase “Tribune online content.” The move was widely mocked, for good reason. In The New York Times, a branding expert said the name “creates an ugliness.” The new name became a black eye for the company rather than a sign of its forward-thinking vision.

Empty vessel names are particularly common in the tech world, but played right, it can work. Google could be considered an empty vessel name, but it does have an origin, albeit one that most people aren’t familiar with. A googol is a huge number—10100—which makes sense within the context of the search engine’s ability to aggregate results from a near-infinite number of sources online.

7. A NAME CAN’T JUST SOUND GOOD IN ENGLISH.

One reason naming agencies need linguists is that unless a company is only marketing its products domestically, the name needs to work in multiple languages. If your product sounds slick in English but means something dirty in Norwegian, you’ve got a problem.

Plenty of companies have found this out the hard way. The Honda Fit was almost the Honda Fitta, but the company changed the name when it realized that “fitta” was slang for female genitalia in Swedish. The company later started calling it the Honda Jazz outside of North America.

Different languages also pronounce certain letters differently, which gets awkward if you’re not careful. “When we’re developing names we have to prepare for those mispronunciations to make sure that isn’t going to affect how people understand the product,” Beckhardt says. In Germany, Vicks sells its products under the name Wick, because the German pronunciation of the original brand name (in which a “v” is pronounced like an “f”) sounds like a slang word for sex.

Even if the name isn’t vulgar, it might have connotations in another language that you don’t want people associating with your product. In Mandarin, Microsoft’s Bing has to go by a different name, because “bing” means disease. Part of the naming process, according to Beckhardt, is “making sure that if we’re naming a skin care product, it doesn’t mean acne in Japanese.” She adds that at one point, while working on a rebranding project, The Naming Group came up with a name that ended up meaning “pubic hair” in another language. (Obviously, that one didn't get presented to the client.)

8. IF YOU DON’T COME UP WITH A FOREIGN NAME, CUSTOMERS MIGHT DO IT FOR YOU.

Famously, when Coca-Cola first started selling its products in China in 1927, it didn’t immediately come up with a new name that made sense in Chinese characters. Instead, shopkeepers transliterated the name Coca-Cola phonetically on their signage, leading to odd meanings like “bite the wax tadpole.” In 1928, Coke registered a Chinese trademark for the Mandarin 可口可乐 (K'o K'ou K'o Lê), which the company translates as “to permit mouth to be able to rejoice.”

9. COMING UP WITH A CHINESE NAME IS ESPECIALLY COMPLICATED.

Foreign companies are eager to expand into China’s growing market, but it’s not as easy as transliterating an American name, like LinkedIn, to Chinese characters. In some cases, companies use Chinese names that sound somewhat like their English equivalent, but in others, they go by names that don’t sound similar at all. “It’s this crazy art form of balancing phonetic similarity and actual meaning,” Beckhardt says.

Labbrand, a consultancy founded in Shanghai, helps American companies come up with names that work for Chinese markets. For LinkedIn’s Chinese name, Labbrand was able to come up with a name that both sounded a bit like the original and still had a meaning in line with the company’s purpose. 领英 (lǐng yīng) means “leading elite.” For other companies, though, it makes more sense to come up with a name that sounds nothing like the American brand, yet has a strategic meaning. For Trip Advisor, Labbrand came up with “猫途鹰 (māo tú yīng)," a combination of the characters for "owl" and "journey"—a reference to the company’s owl logo and its role as a travel site.

Some names, however, are just straight translations. Microsoft is 微软 (weiruan), two characters that literally mean “micro” and “soft.”

10. THERE ISN'T USUALLY AN ‘A-HA’ MOMENT.

“Oftentimes, clients are expecting epiphany, to have an ‘a-ha!’ moment, but those moments are more rare than you think,” Skoultchi says. “It’s not because the name ideas aren't great, it’s because most people have trouble imagining” what the names will sound like in the real world. “Context, visual identity, taglines, copy, and other factors influence our perception of a name and how appealing it is. Imagine just about any modern blockbuster brand, and now imagine it’s just a word on a page, in Helvetica, with little to no marketing support.”

To help customers understand how a name might look in real-world settings, Catchword gives it a slightly jazzier graphic design that’s more representative of what it would look like in the market, adding in potential taglines and ad copy to make it look more realistic.

11. YOU’RE NOT JUST NAMING ONE THING.

The Naming Group, for example, has worked with Capital One, Kohler, and Reebok to come up with names for multiple products, and they've also worked to establish parameters for future names. That's because what you call one product could have implications for your future products—and ideally, the names of different products across a company should work together.

Take the example of Fitbit. The company has a naming style that involves single-syllable, simple English words that are designed to convey something unique about the product. They also had to fit the tiny devices themselves, so length mattered. The name “Flex” went to the first wristband tracker, and the most advanced tracker became “Force.” Later, the first tracker that measured heart rate would become "Charge," and the one designed for high-intensity athletes, "Blaze." All the names have a similar vibe while managing to convey something about the specific device.

As a cautionary tale, imagine a world in which Steve Jobs was allowed to use his preferred name for the iMac, “MacMan.” (Luckily, an ad agency creative director talked him out of it.) Given how the “i” in iMac influenced Apple’s future naming conventions, would there later have been a PodMan and PhoneMan? Choosing the iMac led to a larger branding scheme—the iPod, the iPhone, the iPad—that's instantly recognizable. “The PhoneMan” just wouldn’t have the same ring.

12. COMPANIES OFTEN WAIT UNTIL THE LAST MINUTE.

There’s a perception that naming should come from within a company—that if you build a product, you automatically know the best thing to call it. But that’s often not the case. Companies usually don’t employ professional namers on staff and don’t have any set guidelines on how to come up with new names. And it’s often not until the last minute that they realize they need outside help to decide on a great moniker. “It can be so emotional,” Beckhardt explains. “Companies come to you pulling their hair out, [saying] ‘We just can’t decide; we haven’t found it yet.’”

13. IT ONLY TAKES A FEW WEEKS.

Naming something usually doesn’t involve a lightning bolt of inspiration, but neither do companies slave over names for months. According to Beckhardt, the process takes anywhere from four to six weeks, though they can expedite the process if they really need to.

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