12 Secrets of Video Game Testers

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Video game testers are an essential part of making sure that products in the $91 billion gaming industry are as bug-free as possible before (and even after) they hit shelves. Testers, who may work for game studios, publishers, or console companies, find glitches and report them to the game’s developers. We spoke to a few testers to find out what the job really entails, from the insanely long hours and lack of job security to the reason they need to embrace imperfection.

1. THEY ANSWER TO MANY NAMES.

Companies use a variety of titles to refer to video game testers: testers, game testers, or the slightly more elaborate Quality Assurance (QA) testers. Testers who also write computer code to automate parts of the testing process are called Software Development Engineers in Test (SDETs). The title “play tester,” however, refers to an entirely different job, as Jason W. Bay, the author of Land a Job as a Video Game Tester, tells Mental Floss. “That’s when a game company brings in non-employees for a few hours to try a game that's under development and give their feedback to the designers,” he says. “It’s more like what standard software companies call usability testing.”

2. IT'S NOT NECESSARILY FUN.

If testing video games seems like a fun, easy job, think again. In reality, testers need huge doses of patience and diligence to deal with the repetitive and often tedious nature of the job. “Testers spend most of their time testing the game long before it’s finished, and long before it starts to become a fun experience,” Bay says. “Even after the game is developed enough to start being fun, the testing assignments often aren’t fun at all,” he explains.

Testers may have to walk their character around a forest, for example, to look for any trees that have missing textures. They then record the coordinates in a spreadsheet so an artist can fix them later. “It’s mind-numbing work and can take days to accomplish,” Bay says. Additionally, most game testers don’t get to choose the games they work on, so they may be working for months on a game they don’t like. And if the game crashes in a specific spot due to a programming error, testers have to start the game over to try to recreate the steps that led to the crash.

3. THEY OFTEN WORK INSANELY LONG HOURS.

A man in a darkened room playing a video game with a pizza box nearby

Because video game companies adhere to tight release schedules, game testers are usually extremely busy in the months leading up to a game’s release. Bayaar Lo-Borjiged, a former QA Tester who’s now the CEO of Skull Fire Games, tells Mental Floss that late hours and terrible diets are very common, especially during crunch time. “It is not uncommon to work from 9 a.m. to 9 a.m. the next day,” he says. Besides sitting in front of screens all day (and night), many game testers suffer from sleep deprivation. They may chug caffeine and eat junky convenience foods to stay awake and endure the stress. “I hated crunch time so much. During crunch time you have no life, even less so than before,” Lo-Borjiged says.

4. THEY DON’T NEED ANY SPECIALIZED EDUCATION.

Although some game testers have college degrees or certificates in fields such as computer science, software testing, or game design, most testing jobs don’t require any higher education background. Besides having knowledge of how to play video games, game testers only need good vision, fast reflexes, and suitable writing skills. Because game testing is an entry-level job, most game testers start their video game industry careers in testing but hope to eventually work their way up to more advanced software development or design roles.

5. THEIR JOB SECURITY ISN’T GREAT …

“The biggest thing about being a game tester is that there is no job security at all,” Lo-Borjiged says. “As a game tester you are expendable. At any point in time for any reason whatsoever [your employer] can replace you.” Many game testers work as contract-to-hires, meaning that a company will only hire them as a full-time employee after a few months of satisfactory work performance. And a large pool of young and eager aspiring game testers means that companies often fire workers or choose not to hire them as full-time employees. So many game testers work at multiple video game companies throughout a calendar year, moving to a new company once a project ends.

6. … AND OPPORTUNITIES FOR PROMOTION ARE LIMITED.

A group of developers brainstorming an augmented reality game.

Although Lo-Borjiged worked his way up from game testing to UI design, his experience is not common. “A lot of people will probably work as a game tester their entire careers,” he says. “To work your way out of testing you really, really have to stand out and that is hard given how many other testers there can be from company to company.” After several years of working in testing, some game testers take on more responsibilities (and a higher salary) as testing leads or managers, become game designers or producers, or decide to leave the video game industry altogether.

7. THEY’RE AN UNUSUALLY TIGHT-KNIT GROUP.

The long hours and office politics make it easy for game testers to befriend one another and create a tight-knit community. “Testing groups are often separated from the rest of the game development team both physically and socially, and frankly the dev teams often treat them like second-class citizens,” Bay says. “That shared sense of feeling like outsiders can build a strong camaraderie.”

When he was working on a Harry Potter game for Windows, Bay and his fellow testers had to return to the office each night (after working a full day) to perform tests before the game was sent to the publisher. “To lift our spirits, I started bringing a 12-pack of beer each time, and that made it feel more like an evening of hanging out with friends rather than an evening of working overtime,” Bay says. “I’m still in touch with people that I tested games with 15 years ago, and some of them are life-long friends.”

8. PERFECTIONISTS NEED NOT APPLY.

The back of a man's head with a video game on his monitor in front of him.

If you buy a new video game and it has glitches, don’t be so quick to blame game testers. “Most games are tied to a strict release deadline, and development teams rarely have time to fix everything. Occasionally, they don't even have time to fix all of the crashes, which is one reason so many games receive several patches in the weeks immediately after they’re released,” Bay says.

Even if game testers spot and report glitches, there’s no guarantee that the development team will have the time or desire to fix the errors. And the process of fixing errors can introduce entirely new bugs to the game. Nevertheless, after a game is in stores many testers work long hours to recreate errors reported by players so the development team can fix them and release patches that players at home can download.

9. THEY MIGHT MEET THEIR GAMING HEROES.

Despite the stresses of the job, game testers do enjoy some gaming-related perks. “My favorite part of the job was the ability to see how new games were made, everything from the planning process to the early stage of development to the final finished product,” Lo-Borjiged says.

Besides getting to play games that haven’t yet been released, testers might also learn about a game’s cheat codes, Easter Eggs, and secret levels. But they generally can’t share this information with anyone else—most companies make them sign NDAs when they’re hired.

Some game testers also get to enjoy bigger perks. A huge Metal Gear fan, Lo-Borjiged had a Metal Gear shrine on his desk and got the thrill of a lifetime when Hideo Kojima, the game’s creator, visited his office one day. “I was able to meet one of gaming's biggest legends, and he saw my Metal Gear shrine. It was a great moment for me,” Lo-Borjiged says.

10. THERE WAS A REALITY SHOW DEDICATED TO THEM.

In 2010, the first season of The Tester debuted on PlayStation Network. The reality show depicted contestants competing with one another for a job as a QA game tester at Sony Entertainment. Each episode featured challenges and competitions that tested contestants’ communication skills, hand-eye coordination, and even willingness to get cockroaches dumped on their heads. The show ran for three seasons, and most contestants said it was a good opportunity to network and try to begin their gaming careers.

11. SOMETIMES THEY GET TO USE MORE UNUSUAL SKILLS.

Computer and gaming skills are vital, but some game testers get the opportunity to use less-obvious skills for their job. In 2003, Michael Larsen was hired as a game tester for Karaoke Revolution, in part due to his singing skills. “None of the testers were able to test the game at the Expert mode level. For this purpose, they needed to hire testers that could, well, really sing,” he writes on his blog. Larsen also lent his singing skills to the game when he recorded the guide vocal for “China Grove” by the Doobie Brothers—players who choose to sing along to that song's guide vocal can hear his voice.

12. SOME OF THEM LOSE THEIR LOVE OF VIDEO GAMES.

Do the countless hours working on video games make game testers lose their love of gaming? Yes and no. An anonymous QA tester revealed in a Reddit AMA that game testers typically go through phases of playing games for fun and avoiding them. “Sometimes you are really excited about a game you are working on, a type of game you have never played before, so you go home and play a bunch of other similar games for research,” she writes.

During crunch times, though, most game testers have neither the time nor the desire to play games for fun, and they may get burned out on gaming. “A lot of us would still play video games in our spare time despite working on them,” Lo-Borjiged says. “I have, however, met a few people that did get burnt out and those people would leave game testing and never play another video game again.”

All photos via iStock.

7 Behind-the-Scenes Secrets of Roadies

Lindrik/iStock/GettyImagesPlus
Lindrik/iStock/GettyImagesPlus

Although the word roadie may conjure up images of non-stop partying with rock stars, the reality is that most work unglamorous, physically and emotionally demanding jobs. They lug the gear, set up the instruments, manage the stage, run the sound, sell the merch, drive the bus, and generally do whatever it takes to make concerts possible. Mental Floss talked to a few roadies (who probably wish we'd stop calling them that—see below) to get the inside scoop.

1. Roadie is an outdated term.

Some roadies who worked in the 1960s through the 1980s later wrote books bragging about their sexual conquests, wild partying, and drug use while on the road. Although that lifestyle is not completely obsolete—genres such as metal, rap, and hip hop supposedly see more illegal activity than indie, pop, folk, and alternative—most roadies don’t refer to themselves as such.

Morgan Paros, a violinist and singer based in Los Angeles, says that the generic term roadie seems slightly derogatory now. Instead, it’s better to use terms that more specifically describe individual duties. “Anyone on a tour is generally working very hard to fulfill their role of tour manager, front of house (sound engineer), light tech, stage manager, instrument tech, or merchandise manager,” Paros says. “These individuals make everything possible for the performers every night.”

2. Roadies work insanely long hours.

Most roadies work 16- to 20-hour days. Waking up early and going to sleep late is part of the job description, as Meg MacRae, a production coordinator who’s been on the road with Bon Jovi and the Eagles, attests. A typical day for her starts with a 6 a.m. bus pickup, after which she sets up a temporary production office at the venue. After a long day of problem-solving, booking flights and hotels, and making sure the crew is taken care of, she ends her day at 1:30 or 2 a.m.

3. Roadies get used to roughing it.

Unless they’re working for an A+ list performer, most roadies are not living the high life, sleeping in luxury hotel suites and flying on private jets. Being on the road can be hard work. Depending on the band’s budget level, the road crew may sleep on the floor of a shared hotel room, or sit in a crowded Ford Econoline or Chevrolet Express van for hours.

Tour conditions offer minimal privacy and maximum mess. “You wouldn’t believe how insanely messy a van can get after a 6-week tour of the country,” says Michael Lerner of Telekinesis.

David, a front-of-house sound engineer based in New York, also describes the dirty working conditions in many venues. “Consider how grimy some music venues look. The dusty mixing board in the back coated in spilled beer, the germs of hundreds of singers talking/spitting/shouting into the same microphones night after night, and the questionable odors of green rooms inhabited by people who spend a solid portion of their days packed into a van … this is your office. Good luck not getting sick.”

4. Roadies usually have good reasons for putting up with it all.

So why do roadies subject themselves to the long hours and less-than-glamorous conditions? Many say they love music so much that they can’t imagine working in any other field. “For as long as I can remember, I have always wanted to have a job in music,” tour manager and sound engineer William Pepple writes. Some roadies also get into it because they love traveling all over the world, seeing new cities, and meeting new people.

5. Maintaining relationships at home is a big challenge for roadies.

Being a roadie is a lifestyle rather than just a job. Because they travel so frequently for work, roadies often struggle to maintain relationships with loved ones. Technology such as FaceTime and Skype has made keeping up with family, friends, and significant others easier, but it can still be a challenge to find privacy to make phone calls. Roadies who travel on buses have a little more privacy and time to connect with loved ones back home, since bus tours often give them the freedom of waking up in the city where the band’s next show is, while road crew on van tours spend the majority of the daytime driving to the next show.

6. They probably have at least one horror story from the road.

Whether it’s an unscrupulous promoter cheating the band out of their earnings, a bus overheating, a van breaking down, or driving through dangerous winter storms, roadies probably have at least one horror story. Most awful promoters or venues, though, are usually due to simple misunderstandings. “Most bad days are due to either bad communication or a lack of understanding that most touring people just want simple comforts: a clean shower, clean towels, a safe place to put their stuff, laundry machines, and good food,” says Mahina Gannet, who’s worked as a tour manager and production coordinator for bands such as The Postal Service, Death Cab For Cutie, and Neko Case.

7. Good roadies are there to work, not just hang out with the band.

Achieving a balance between being professional and having fun is harder on tours because “you are working, living and traveling with your co-workers,” Gannet adds. “I’m there to get a job done, and when it’s done, I love to hang out. A lot of tour managers I’ve seen definitely can go to either extreme (some actually thinking they are a member of the band, some so distant the band can’t talk to them), but it’s like everything else in life. It’s about finding your own personal balance.”

This piece first ran in 2016 and was republished in 2019.

14 Secrets of McDonald's Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

While there’s virtually no end to the number of fast food options for people seeking a quick meal, none have entered the public consciousness quite like McDonald’s. Originally a barbecue shop with a limited menu when it was founded by brothers Richard and Maurice McDonald in the 1940s, the Golden Arches have grown into a franchised behemoth with more than 36,000 locations worldwide.

Staffing those busy kitchens and registers are nearly 2 million McDonald's employees. To get a better idea of what many consider to be the most popular entry-level job in the nation—staff members on the floor make an average of $9 an hour—we asked several workers to share details of their experiences with errant ice cream machines, drive-through protocols, and special requests. Here’s what they had to say about life behind the counter.

1. McDonald's employees can't always deliver fast food all that fast.

While McDonald’s and other fast-service restaurants pride themselves on getting customers on their way, some menu items just don’t lend themselves to record service times. According to Bob, an assistant store manager at a McDonald’s in the Midwest, pies take an average of 10 to 12 minutes to prepare; grilled chicken, 10 minutes; and biscuits for Egg McMuffins, eight to 10 minutes. In the mood for something light, like a grilled chicken and salad? That will take a few minutes, too. Bob says salads are pre-made with lettuce but still need to have chicken and other ingredients added.

The labor-intensive nature of assembling ingredients is part of why the chain has more recently shied away from menu items with too many ingredients. “We are trained to go as fast down the line as we can, and if we have to stop to make something that has 10 ingredients, it tends to slow things down,” Bob tells Mental Floss. “Corporate has realized this and has taken many of these items off in recent years, [like] McWraps, Clubhouse, more recently the Smokehouse and mushroom and Swiss and moved to items that can go a lot quicker.”

2. McDonald's workers wish you’d stop asking for fries without salt.

A serving of McDonald's French fries is pictured
Joerg Koch, AFP/Getty Images

A common “trick” for customers seeking fresh fries is to ask for them without salt. The idea is that fries that have been under a heating lamp will already be salted and that the employee in the kitchen will need to put down a new batch in the fryer. This does work, but customers can also just ask for fresh fries. It’s less of a hassle and may even save employees some discomfort.

“People can ask for fresh fries and it's actually way easier to do fresh fries rather than no-salt fries,” Andy, an employee who’s worked at three different McDonald’s locations in the Midwest, tells Mental Floss. “For those, we have to pour the fries onto a tray from the fryer so they don't come in contact with salt. It can get awkward sometimes getting everything into position, especially if you have a lot of people working in close proximity and it's busy, so I've had some scalded hands a couple of times trying to get fries out in a timely way.”

3. McDonald's workers have to pay careful attention to the order of ingredients.

McDonald’s is pretty specific about how their burgers and other items are supposed to be assembled, with layers—meat, cheese, sauce—arranged in a specific order. If they mess it up, customers can notice. “In some cases it has a big impact,” Sam, a department manager and nine-year veteran of the restaurant in Canada, tells Mental Floss. “Like placing the cheese between the patties with a McDouble. If they don’t put the cheese between the patties, the cheese won’t melt.”

4. There’s a reason McDonald’s employees ask you to park at the drive-through.

A McDonald's customer pulls up to the drive-thru window
Tim Boyle, Getty Images

After ordering at the drive-through window, you may be slightly puzzled when a cashier asks you to pull into one of the designated parking spots. That’s because employees are measured on how quickly they process cars at the drive-through. If your order is taking a long time to prepare, they’ll take you out of the queue to keep the line moving. “My store has sensors in the drive-through that actually tell us exactly how long you are at each spot in the drive-through,” Bob says. “We get measured based on something we call OEPE. Order end, present end. [That measures] from the second that your tires move from the speaker until your back tires pass over the sensor on the present window. My store is expected to be under two minutes.” If an order will take longer than that, you'll be asked to park.

5. The McDonald's drive-through employees can hear everything going on in your car.

While the quality of the speakers at a drive-through window can vary, it’s best to assume employees inside the restaurant can hear everything happening in your car even before you place an order. “The speaker is activated by the metal in the car, so as soon as you drive up, the speaker turns on in our headset,” Andy says. “We can hear everything, and I do mean everything. Loud music, yelling at your kids to shut up, etc.”

6. The employees at McDonald’s like their regulars.

Customers eat inside of a McDonald's with an order of French fries in the foreground
Chris Hondros, Getty Images

With hot coffee, plenty of tables, Wi-Fi, and newspapers, McDonald’s can wind up being a popular hang-out for repeat customers. “[We have] a ton of regulars who come into my store,” Bob says. “I'd say at least 75 percent of my daily customers know us all by name and we know them all, too. It makes it nice and makes the service feel a lot more personal when a customer can walk into my location, and we can look them in the eye and say, ‘Hey Mark! Getting the usual today?’ and we've already started making his coffee exactly how he takes it.”

7. McDonald’s staff get prank calls.

Unless they’re trying to cater an event, customers usually don’t have any reason to phone a McDonald’s. When the phone rings, employees brace themselves. In addition to sometimes being asked a legitimate question like when the store closes, Sam says his store gets a lot of prank calls. “Sometimes it’s people asking about directions to Wendy’s,” he says. “A lot of inappropriate ones. Most are pretty lame.”

8. For a McDonald’s worker, the ice cream machine is like automated stress.

A McDonald's customer is handed an ice cream cone at the drive-thru window
iStock/jax10289

The internet is full of stories of frustrated McDonald’s customers who believe the chain’s ice cream machines are always inoperable. That’s not entirely true, but the machine does experience a lot of downtime. According to Bob, that’s because it’s always in need of maintenance. “The thing is, it is a very sensitive machine,” he says. “It's not made to be making 50 cones in a row, or 10 shakes at a time. It takes time for the mix to freeze to a proper consistency. It also requires a daily heat mode, [where] the whole machine heats up to about 130 degrees or so. The heat mode typically takes about four hours to complete, so you try to schedule it during the slowest time.” Stores also need to take the machine entirely apart every one to two weeks to clean it thoroughly.

Bob adds that the machine’s O-rings can crack or tear, rendering the unit inoperable. Seasoned workers can tell if a unit is faulty by the consistency of the shakes or ice cream coming out, and sometimes by the noises it makes.

9. McDonald's employees don't mind if you order a grilled cheese.

Contrary to rumor, there’s no “secret menu” at McDonald’s. But that doesn’t mean you can’t sometimes snag something not listed on the board. Andy says a lot of people order a grilled cheese sandwich. “I've made many a grilled cheese before,” he says. But it’s not without consequences. “Sometimes it can get a bit risky doing it because the bun toaster wasn't designed to make grilled cheeses so sometimes you get some burnt buns or cheese or the cheese sticks inside and it slows down the other buns from getting out on time so that causes more burnt buns.”

Another common request is for customers to ask for a McDouble dressed as a Big Mac, with added Big Mac sauce and shredded lettuce. “I think [it’s] a way more practical way to eat a Big Mac since there's less bun in the way, and it's also way cheaper even if you do get charged for Mac sauce.”

10. McDonald’s workers recommend always checking your order.

A McDonald's employee serves an order
Justin Sullivan, Getty Images

Nothing stings worse than the revelation that an employee has forgotten part of your food order. Contrary to popular belief, it’s not because the employees are being lazy or inattentive. According to Bob, it’s simply due to the volume of customers a typical location has to process in a given day. “We are human,” he says. “Mistakes do happen. We always feel terrible when they do but when we serve 1000-plus people a day, it's bound to happen.”

Bob recommends checking your bag before leaving the restaurant and not taking it personally if there’s an issue. “Be nice to us if you have a problem,” he says. “It's a huge difference between coming to us and saying, ‘Hey, I seem to be missing a fry from my bag,’ and ‘You bastards didn't give me my fries!’” If you want to check your bag at the drive-through, though, he recommends trying to pull ahead so cars behind you can move forward.

11. McDonald's employees don't recommend the grilled chicken.

If a menu item isn’t all that popular, it can wind up experiencing a low rate of turnover. Of all the food at McDonald’s, the most neglected might be the grilled chicken. Because it doesn't move quickly, workers find that it can turn unappetizing in a hurry. “That stuff has a supposed shelf life of 60 minutes in the heated cabinet, but it dries out so quickly that even if it's within an acceptable time frame, it looks like burnt rubber, and probably tastes like it, too,” Andy says.

12. Golden Arches employees aren’t crazy about Happy Meal collectors.

A McDonald's Happy Meal is pictured
David Morris, Getty Images

Happy Meals are boxed combos that come with a toy inside. Usually, it’s tied into some kind of movie promotion. That means both Happy Meal collectors and fans of a given entertainment property can swarm stores looking for the product. “The biggest pain involving the Happy Meals is the people who collect them,” Bob says. “I personally hate trying to dig through the toys looking for one specific one. We usually only have one to three toys on hand. It's especially a pain in the butt during big toys events such as the Avengers one we just had. There was like 26 different toys, and some customers get really mad when you don't have the one that they want.”

And no, employees don’t usually take home leftover toys. They’ve saved for future use as a substitute in case a location runs out of toys for their current promotion.

13. McDonald's employees can’t mess with Monopoly.

The McDonald’s Monopoly promotion has been a perennial success for the chain, with game pieces affixed to drink cups and fry containers. But if you think employees spend their spare time peeling the pieces off cups looking for prizes, think again. Following a widely-publicized scandal in 2000 that saw an employee of the company that printed the pieces intercepting them for his own gain, the chain has pretty strict rules about the promotion. “Monopoly pieces and things like them get sent back to corporate,” Bob says. “We aren't allowed to touch them, open them, or redeem them as employees.”

14. One McDonald's worker admits there have been sign mishaps.

A McDonald's sign is pictured
Tim Boyle, Getty Images

Many McDonald’s locations sport signs under the arches advertising specials or promotions. Some are analog, with letters that need to be mounted and replaced. Others have LED screens. Either way, there can be mistakes. “I've never seen anyone mess around with the letters,” Andy says. “But I do remember one time we were serving the Angus Burgers and the ‘G’ fell off of the word ‘Angus.’ Good times.”

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