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12 Secrets of Video Game Testers

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Video game testers are an essential part of making sure that products in the $91 billion gaming industry are as bug-free as possible before (and even after) they hit shelves. Testers, who may work for game studios, publishers, or console companies, find glitches and report them to the game’s developers. We spoke to a few testers to find out what the job really entails, from the insanely long hours and lack of job security to the reason they need to embrace imperfection.

1. THEY ANSWER TO MANY NAMES.

Companies use a variety of titles to refer to video game testers: testers, game testers, or the slightly more elaborate Quality Assurance (QA) testers. Testers who also write computer code to automate parts of the testing process are called Software Development Engineers in Test (SDETs). The title “play tester,” however, refers to an entirely different job, as Jason W. Bay, the author of Land a Job as a Video Game Tester, tells Mental Floss. “That’s when a game company brings in non-employees for a few hours to try a game that's under development and give their feedback to the designers,” he says. “It’s more like what standard software companies call usability testing.”

2. IT'S NOT NECESSARILY FUN.

If testing video games seems like a fun, easy job, think again. In reality, testers need huge doses of patience and diligence to deal with the repetitive and often tedious nature of the job. “Testers spend most of their time testing the game long before it’s finished, and long before it starts to become a fun experience,” Bay says. “Even after the game is developed enough to start being fun, the testing assignments often aren’t fun at all,” he explains.

Testers may have to walk their character around a forest, for example, to look for any trees that have missing textures. They then record the coordinates in a spreadsheet so an artist can fix them later. “It’s mind-numbing work and can take days to accomplish,” Bay says. Additionally, most game testers don’t get to choose the games they work on, so they may be working for months on a game they don’t like. And if the game crashes in a specific spot due to a programming error, testers have to start the game over to try to recreate the steps that led to the crash.

3. THEY OFTEN WORK INSANELY LONG HOURS.

A man in a darkened room playing a video game with a pizza box nearby

Because video game companies adhere to tight release schedules, game testers are usually extremely busy in the months leading up to a game’s release. Bayaar Lo-Borjiged, a former QA Tester who’s now the CEO of Skull Fire Games, tells Mental Floss that late hours and terrible diets are very common, especially during crunch time. “It is not uncommon to work from 9 a.m. to 9 a.m. the next day,” he says. Besides sitting in front of screens all day (and night), many game testers suffer from sleep deprivation. They may chug caffeine and eat junky convenience foods to stay awake and endure the stress. “I hated crunch time so much. During crunch time you have no life, even less so than before,” Lo-Borjiged says.

4. THEY DON’T NEED ANY SPECIALIZED EDUCATION.

Although some game testers have college degrees or certificates in fields such as computer science, software testing, or game design, most testing jobs don’t require any higher education background. Besides having knowledge of how to play video games, game testers only need good vision, fast reflexes, and suitable writing skills. Because game testing is an entry-level job, most game testers start their video game industry careers in testing but hope to eventually work their way up to more advanced software development or design roles.

5. THEIR JOB SECURITY ISN’T GREAT …

“The biggest thing about being a game tester is that there is no job security at all,” Lo-Borjiged says. “As a game tester you are expendable. At any point in time for any reason whatsoever [your employer] can replace you.” Many game testers work as contract-to-hires, meaning that a company will only hire them as a full-time employee after a few months of satisfactory work performance. And a large pool of young and eager aspiring game testers means that companies often fire workers or choose not to hire them as full-time employees. So many game testers work at multiple video game companies throughout a calendar year, moving to a new company once a project ends.

6. … AND OPPORTUNITIES FOR PROMOTION ARE LIMITED.

A group of developers brainstorming an augmented reality game.

Although Lo-Borjiged worked his way up from game testing to UI design, his experience is not common. “A lot of people will probably work as a game tester their entire careers,” he says. “To work your way out of testing you really, really have to stand out and that is hard given how many other testers there can be from company to company.” After several years of working in testing, some game testers take on more responsibilities (and a higher salary) as testing leads or managers, become game designers or producers, or decide to leave the video game industry altogether.

7. THEY’RE AN UNUSUALLY TIGHT-KNIT GROUP.

The long hours and office politics make it easy for game testers to befriend one another and create a tight-knit community. “Testing groups are often separated from the rest of the game development team both physically and socially, and frankly the dev teams often treat them like second-class citizens,” Bay says. “That shared sense of feeling like outsiders can build a strong camaraderie.”

When he was working on a Harry Potter game for Windows, Bay and his fellow testers had to return to the office each night (after working a full day) to perform tests before the game was sent to the publisher. “To lift our spirits, I started bringing a 12-pack of beer each time, and that made it feel more like an evening of hanging out with friends rather than an evening of working overtime,” Bay says. “I’m still in touch with people that I tested games with 15 years ago, and some of them are life-long friends.”

8. PERFECTIONISTS NEED NOT APPLY.

The back of a man's head with a video game on his monitor in front of him.

If you buy a new video game and it has glitches, don’t be so quick to blame game testers. “Most games are tied to a strict release deadline, and development teams rarely have time to fix everything. Occasionally, they don't even have time to fix all of the crashes, which is one reason so many games receive several patches in the weeks immediately after they’re released,” Bay says.

Even if game testers spot and report glitches, there’s no guarantee that the development team will have the time or desire to fix the errors. And the process of fixing errors can introduce entirely new bugs to the game. Nevertheless, after a game is in stores many testers work long hours to recreate errors reported by players so the development team can fix them and release patches that players at home can download.

9. THEY MIGHT MEET THEIR GAMING HEROES.

Despite the stresses of the job, game testers do enjoy some gaming-related perks. “My favorite part of the job was the ability to see how new games were made, everything from the planning process to the early stage of development to the final finished product,” Lo-Borjiged says.

Besides getting to play games that haven’t yet been released, testers might also learn about a game’s cheat codes, Easter Eggs, and secret levels. But they generally can’t share this information with anyone else—most companies make them sign NDAs when they’re hired.

Some game testers also get to enjoy bigger perks. A huge Metal Gear fan, Lo-Borjiged had a Metal Gear shrine on his desk and got the thrill of a lifetime when Hideo Kojima, the game’s creator, visited his office one day. “I was able to meet one of gaming's biggest legends, and he saw my Metal Gear shrine. It was a great moment for me,” Lo-Borjiged says.

10. THERE WAS A REALITY SHOW DEDICATED TO THEM.

In 2010, the first season of The Tester debuted on PlayStation Network. The reality show depicted contestants competing with one another for a job as a QA game tester at Sony Entertainment. Each episode featured challenges and competitions that tested contestants’ communication skills, hand-eye coordination, and even willingness to get cockroaches dumped on their heads. The show ran for three seasons, and most contestants said it was a good opportunity to network and try to begin their gaming careers.

11. SOMETIMES THEY GET TO USE MORE UNUSUAL SKILLS.

Computer and gaming skills are vital, but some game testers get the opportunity to use less-obvious skills for their job. In 2003, Michael Larsen was hired as a game tester for Karaoke Revolution, in part due to his singing skills. “None of the testers were able to test the game at the Expert mode level. For this purpose, they needed to hire testers that could, well, really sing,” he writes on his blog. Larsen also lent his singing skills to the game when he recorded the guide vocal for “China Grove” by the Doobie Brothers—players who choose to sing along to that song's guide vocal can hear his voice.

12. SOME OF THEM LOSE THEIR LOVE OF VIDEO GAMES.

Do the countless hours working on video games make game testers lose their love of gaming? Yes and no. An anonymous QA tester revealed in a Reddit AMA that game testers typically go through phases of playing games for fun and avoiding them. “Sometimes you are really excited about a game you are working on, a type of game you have never played before, so you go home and play a bunch of other similar games for research,” she writes.

During crunch times, though, most game testers have neither the time nor the desire to play games for fun, and they may get burned out on gaming. “A lot of us would still play video games in our spare time despite working on them,” Lo-Borjiged says. “I have, however, met a few people that did get burnt out and those people would leave game testing and never play another video game again.”

All photos via iStock.

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12 Secrets of Sephora Employees
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With more than 2000 stores in 33 countries, Sephora has arguably become the ultimate destination for all things beauty-related. Founded in France in 1970, the cosmetics giant sells a variety of makeup, nail polish, perfume, and skincare products, but it’s not your average beauty store. The shops offer customers an interactive experience, with beauty advice and free samples galore. We got the skinny on what it’s like to work there—from the special vocabulary they use to why they’re always happy to give out samples.

1. THEY HAVE THEIR OWN LINGO.

Sephora employees use a variety of terms to refer to themselves, their wardrobe, and where they work. Employees who interact with customers on the sales floor (a.k.a. the stage) are dubbed cast members, and managers are called directors. Continuing the theatrical theme, Sephora employees refer to their uniforms as costumes and call the back area of the store the backstage. There's also a particular term they use to describe all the free loot they get—gratis.

2. WEARING MAKEUP IS A JOB REQUIREMENT.

A Sephora employee in uniform applies eyeshadow to another woman seated in a chair
Bryan Bedder/Getty Images

Sephora employees sometimes jokingly refer to their costumes’ futuristic style—black dresses with red stripes or black separates with red accents—as Star Trek attire. But besides donning Trek-y garb, Sephora employees must also wear fragrance and a full face of makeup. “We had a minimum amount that we had to wear every day, and we got written up if we didn’t wear it,” writes Garnetstar28, a former color and fragrance expert at Sephora, on Reddit. “In the beginning it was fun, but when I started working the opening shift I really started to hate having to put that much makeup on at 6 in the morning."

While most employees must wear eyeliner, eye shadow, mascara, foundation, blush, and lipstick, some of them can get away with wearing less makeup, depending on their area of specialty and the location of the store. And although they don’t necessarily need to wear products sold at Sephora, management often encourages employees to do so because many customers ask cast members about the products they personally use.

3. THEY MIGHT NEVER HAVE TO BUY THEIR OWN MAKEUP …

Reps from various beauty brands regularly visit Sephora stores to educate employees about their new products and how to use them. In these trainings, which typically occur a few times a week, Sephora workers may receive free products (in full, half, or sample sizes) to try. That can add up quickly, with some employees estimating that they’ve accumulated thousands of dollars worth of products. “I will most likely never have to buy mascara ever again,” writes Kaitierehh, a Sephora Color Lead (the manager of a store’s color cosmetics section), on Reddit.

4. … BUT IF THEY DO, THEY GET HEFTY DISCOUNTS.

A line of women pour over a new Sephora display of makeup in Australia
Mark Metcalfe/Getty Images

If Sephora employees want a specific product that’s missing from their gratis goodies, they can always purchase it from their employer—at a steep discount. Store policies vary, but most employees enjoy a 20 percent discount for in-store and online products. During the winter holidays, this discount increases to 30 percent, and products from Sephora’s own collection are always available for a 40 percent discount. Additionally, Sephora employees who work at stores inside J.C. Penney (Sephora has a partnership with the department store chain) enjoy a 20 to 30 percent discount on J.C. Penney products. Not a bad deal.

5. THEY CAN WORK THEIR WAY UP FROM CASHIER TO SKINCARE PHD.

At Sephora, most new hires—who don’t need to have any makeup application experience—start at the bottom, working as cashiers or stocking the shelves overnight. But opportunities for growth abound. “Once you feel comfortable you can let your managers know you want ‘to go through build’ where you will learn about all the different ‘worlds’ the store has to offer,” a Sephora employee going by littleboots writes on Reddit. “Eventually you will be tested, and if you pass, you will have your very own brush belt.”

Sephora employees go through plenty of training, from the Science of Sephora (a curriculum covering makeup application and customer service) to hands-on learning from brand reps. “Sephora is amazing about education,” says Kim Carpluk, a Senior Artist and Class Facilitator at one of the company's New York City locations. “I’ve grown so much as an artist in just three years with the company,” she tells Mental Floss.

Cast members who complete additional training (beyond Science of Sephora) are eligible to earn a Skincare PhD, a senior title bestowed upon employees who have comprehensive knowledge and serve as personal beauty advisors to customers. Additionally, a select few become part of the Sephora Pro team, traveling the country to demonstrate makeup application techniques and represent the company on the brand’s social media channels.

6. THEY WISH MORE PEOPLE WOULD PRACTICE GOOD HYGIENE.

A display of Mar Jacobs makeup a a Sephora store in Australia
Mark Metcalfe/Getty Images

The various testers around the store let customers dab on concealer, experiment with a new shade of gloss, or test a bold eye shadow. Although Sephora employees work hard to monitor and sanitize the testing stations, they can’t completely control what customers do. “I’ve seen people with cold sores, people with really nasty chapped lips, and people who were visibly sick using lipsticks and glosses on their mouths,” Garnetstar28 says. Besides the gross factor, contaminated makeup brushes, applicators, and wands can harbor bacteria (including E. coli) and spread infections. To minimize the risk, Sephora employees use alcohol-based sanitizers and encourage customers to use disposable applicators.

7. THEY AREN’T PRESSURED TO MAKE COMMISSIONS.

Unlike salespeople at other beauty retailers, Sephora employees don’t work off commission—so they feel free to give customers their unbiased opinions about products. “We just really care. The reason a lot of us work for Sephora is because we don’t have to work off commission,” Carpluk says. “We’re there to support each other and make our clients feel beautiful and happy, and suggest what’s right for them based on their particular concerns.”

To encourage cast members to be positive and friendly (without the motivation of commissions), Sephora offers customers online surveys that allow them to rate their experience at a store. Managers may also reward cast members who meet hourly sales goals (selling more than $100 worth of products in the next hour, for example) with free beauty products. “If we do extra well a manager might randomly let you choose extra gratis,” littleboots reveals.

8. THEY'RE NOT ALL WOMEN.

5 Sephora employees, 2 of them male, pose in front of a display in a Santa Monica store
Rebecca Sapp/Getty Images

While many of Sephora’s employees (and customers) are women, you can still find plenty of men in the store. “I have three beautiful amazing super talented drag queens on my artistry team," Kaitierehh says. “At one of my previous stores, I even had two straight boys on my cast.” At Carpluk’s store in New York City, the employee ratio is almost 50/50 males to females. “We have a lot of men that work with us,” she says. “We even have a lot of male clients come in. I recently did a small makeover for an actor—I walked him through how to use foundation and concealer.”

9. THEY’RE HAPPY TO GIVE YOU FREE SAMPLES …

Sephora is generous when it comes to free samples, and employees fully embrace the store’s bighearted policy. “I love to give out samples,” Carpluk says. “We’re there to help and to give out as many [samples] as possible. If you’re having trouble choosing between two foundations, we want you to take them home and try it out.” Typically, employees stick to giving three samples to each customer, but some are happy to give even more. “Anything we can squeeze into a container is the easiest—think foundation, primer, skin care,” littleboots says. “We can make a sad attempt to scrape out lip gloss or cut off a piece of lipstick too, it’s just not as effective.”

10. … BUT THE STORE’S GENEROUS RETURN POLICY CAN IRRITATE THEM.

A selection of makeup on display at a Sephora store in Beverly Hills, California
Joe Scarnici/Getty Images

Sephora’s return policy lets customers return anything (even "gently used" products) up to 60 days after buying it for a full refund, and customers who return items without a receipt get full store credit. While customers love the flexibility of trying products and returning them, some Sephora employees get frustrated when customers abuse the return policy. “I’ve seen entire articles written about how to take advantage of Sephora’s generous return policy by returning half used products and shades when the trends change and you get tired of them,” writes Ivy Boyd, who worked her way up at Sephora from a Product Consultant to Senior Education Consultant. “It infuriates me, to be honest, and is a very entitled attitude. When items are returned used, they are damaged out. They are destroyed. They go to complete waste.”

11. THEY MIGHT NOT WEAR MAKEUP WHEN THEY’RE OFF THE CLOCK.

Sephora employees are passionate about makeup, but many of them choose to go barefaced on their days off. Besides saving time by skipping makeup, they can give their skin and pores much needed time to “breathe” without being smothered in products. Not all employees forego makeup on their days off, though. “Every single day of my entire existence I wear makeup,” Carpluk admits.

12. THEY LOVE MAKING PEOPLE FEEL CONFIDENT.

A male Sephora employee applies powder to a seated woman holding a mirror and smiling at her reflection
Steve Jennings/Getty Images

Besides scoring free products and getting paid to work with makeup, Sephora employees love making people feel confident and beautiful. Whether they help a customer with acne find a good concealer or boost the self-confidence of someone with the right mascara, Sephora employees know the importance of self-image and the power of makeup to transform. “That’s actually why I feel happy going to work ever day,” Carpluk says. “A lot of women haven’t heard how beautiful their skin is, or how sparkly their eyes are, or that their lips are their best feature. I try to compliment my clients as much as possible throughout the service to let them know how gorgeous they are.”

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11 Secrets of Personal Shoppers
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Personal shoppers aren't just for big spenders—they can help regular folks find clothing and accessories that are flattering, stylish, and budget-friendly, too. We spoke to a few of these fashion mavens to get a behind-the-scenes look at their job, whether it's how they can save you money, when they might encourage you to step out of your comfort zone, or why their feet are probably sore.

1. THEY DO MORE THAN SHOP.

“When I tell people I am a personal shopper, they think all I do is shop and hang out at the mall,” Nicole Borsuk, a personal shopper in Atlanta, tells Mental Floss. While buying clothing is a big part of the job, it's not as simple as it may sound—personal shoppers work closely with sales associates at retail stores to hunt down elusive pieces, put promising items on hold, and determine when new clothing will arrive at the store. And whether they are working with sales associates or advising their clients on what looks fashionable, personal shoppers need excellent communication and people skills. “You have to be very good at building relationships,” Borsuk says.

Personal shoppers who work as independent consultants also spend considerable time running their business: they write blog posts, search for new clients, and manage their finances. “Finding ways to grow and market my business … is one of the most important things I do,” Borsuk says. “However, I would much rather be spending time with my clients and be putting fabulous outfits together.”

2. THEIR WORK STARTS LONG BEFORE A CLIENT HITS THE DRESSING ROOM.

A young woman helping another woman assess a dress in a dressing room
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According to Lori Wynne, a wardrobe consultant and personal shopper who owns Fashion With Flair in Atlanta, a personal shopper's work begins before a client is trying on clothing in a store’s dressing room. “My service starts by analyzing their closet and current wardrobe, creating ‘new’ outfits with the clothes they already own, culling items that do not fit their body or lifestyle, and creating a personalized shopping list,” she tells Mental Floss. Based on a client’s current wardrobe and shopping list, Wynne then chooses a store that best fits the client’s needs. “I shop before the client arrives in the store. I load the dressing room with the items, then the clients arrives. No sifting through the racks or going from store to store,” she says. “It is a very effective use of time for my busy professionals or stay-at-home moms.”

3. THEIR FEET ARE PROBABLY SORE.

Personal shoppers have firsthand knowledge of what it's like to "shop ‘til you drop." The constant walking through stores and standing in front of racks can make for some seriously sore feet. “My least favorite thing [about my job] is how much my feet hurt after a long day of shopping,” Wynne admits. Personal shopper James Gallichio adds that a desk job would be much easier on his body. “The hardest part is the constant exercise. Four days a week I do 5-8 hour shopping sessions where I’m walking around constantly, which takes a fair drain on energy,” he writes in a Reddit AMA.

4. THEY HAVE TO KNOW HOW TO SHOP FOR ALL SHAPES AND SIZES.

Turquoise women's t-shirts of various sizes from small to large hanging on wooden hangers
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Personal shoppers emphasize that shopping for other people requires a vastly different skill set than shopping for oneself. “Some people may think that if they have great style, they can dress anyone,” Wynne says. “Your individual style doesn’t look good on every body type, age, and gender. A personal shopper must understand styles for all ages, budgets, and body types.”

Competent personal shoppers, then, have a comprehensive understanding of types of fabric, garment construction, and how different clothing brands flatter (or don’t flatter) diverse body types. Personal shoppers also pick clothing and accessories in colors that will complement a client’s skin tone and hair color, rather than opting for hues that they personally like.

5. THEIR FEE STRUCTURE CAN VARY CONSIDERABLY.

Personal shoppers who are employees of department stores are usually paid a salary and receive commissions on any items they convince a customer to buy. But independent personal shoppers, who are not affiliated with a store or line of clothing, have more flexibility. Because they directly bill their client, they can charge a variety of fees for their services, whether it's an hourly fee, a flat rate, or a package of multiple sessions. Some personal shoppers even offer a "complete makeover" package that includes additional services such as makeup application and hairstyling.

6. WEALTHY PEOPLE AREN’T THEIR ONLY CLIENTS ...

A woman in sunglasses carrying multiple pastel shopping bags
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“Most people see hiring a personal shopper as a luxury,” personal shopper Lauren Bart tells Vogue Australia. But personal shoppers disagree. “You do not have to be wealthy to hire a personal shopper. I actually save my clients money and time,” Wynne says. By guiding them toward quality pieces that will last many years (rather than pieces that wear out after a few months), personal shoppers can save their clients some serious moola. Plus, they can discourage clients from buying clothing and accessories that they don’t love, minimizing the chance that clients will get bored of their purchase.

7. … BUT THEY PULL OUT ALL THE STOPS FOR BIG SPENDERS.

That said, personal shoppers also know how to cater to big spenders. Nicole Pollard, a celebrity stylist and personal shopper in Los Angeles, tells The Hollywood Reporter that she arranges for stores to open early, has a tailor on call, and pops expensive champagne for VIPs. “I live on text. It’s the fastest way to get things done such as opening Chanel on New Year’s Day or any other Rodeo [Drive] boutique at the crack of dawn,” she says. “Champagne, chocolates, coffee—whatever the store needs to do to keep the clients happy. The sky is the limit.”

Pollard will also go far to ensure her celebrity and royal clients don't end up in the same clothes as someone else at a big event—for example, by researching the colors of a particular dress shipped to local department stores and then ordering other hues unavailable locally for her clients.

8. THEY COAX CLIENTS OUT OF THEIR COMFORT ZONES.

Two women looking at books of samples in a clothing store
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Besides giving their clients advice on which garments complement their body and skin tone, personal shoppers also encourage people to go a little wild. Without a personal shopper’s gentle nudging to experiment with a patterned blouse or shimmery sandal, a client may never consider certain items wearable. “I love it when my clients say, ‘If I had been shopping by myself, I wouldn't never [have] chosen that item. Now that I have it on, I love it!’” Wynne says. “It makes me feel good that I have encouraged them to try something new or out of their comfort zone. They immediately see the benefit of my expertise.”

9. THEY GO THE EXTRA MILE TO PLEASE THEIR CLIENTS.

Personal shoppers don't just bend over backward to please their uber-wealthy clients—they also go the extra mile when it comes to their regular customers. Many clients text and email their personal shoppers at the last minute for fashion emergencies, and personal shoppers often work on tight deadlines to find the perfect outfit. When Borsuk worked with a client who was hard to find tops for, she scoured stores looking for the perfect outfit for an upcoming bris. “I went to every store I could think of in metro Atlanta. We thought we had found the perfect outfit, but the skirt couldn’t be altered because of the way it was made,” Borsuk says. “The week before the bris I went to Neiman Marcus. They had items overnighted and had a courier take outfits to her house.”

Thankfully, a skirt that Borsuk threw in at the last minute worked with the original top. “Everyone thought she looked amazing, and she got so many compliments. She was thrilled! I was so happy that my client looked so good on such a special day,” she says.

10. THEY’RE UP CLOSE AND PERSONAL WITH THEIR CLIENTS’ INSECURITIES.

A woman contemplating two different dresses on wooden hangers
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In the process of seeing a client’s home, closet, and naked (or barely clothed) body, personal shoppers can get to know their clients quite intimately. In the course of working together, some personal shoppers may even spot signs of body dysmorphia, compulsive buying disorder, or hoarding in their clients. Personal shopper and stylist Michelle McFarlane tells Cosmopolitan that helping people try on clothing requires vulnerability and trust. “People bring all kinds of insecurities and hang-ups with them when it comes to their clothes and their image, so you have to be adept at making people feel at ease,” she says. “Part of it is just having a kind, friendly, and understanding personality; the other part is prepping things ahead of time so the shopping experience goes off without a hitch.”

11. THEY LOVE USING CLOTHING TO MAKE PEOPLE HAPPY.

Personal shoppers stress that helping people find clothes they like is about more than clothing. With the right skirt or top, people may experience profound shifts in their body image, confidence, and self-esteem. “I love seeing how happy my clients are after our session, and how good they feel in their new clothes,” Borsuk says. “It is a great feeling to be able to make my clients feel more confident about the way they look.”

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