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10 Secrets of Casting Directors

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For every Peter Jackson, there is an Amy Hubbard. For every Martin Scorsese, there is an Ellen Lewis. You may not be as familiar with the work of Hubbard and Lewis—the casting directors who brought you Elijah Wood as Frodo Baggins and Tom Hanks as Forrest Gump, respectively—but you've definitely benefited from it.

Rarely interviewed and rarely recognized, a casting director is someone whose mind is an archive of faces, names, and talents—and the wrong combination can make or break a production. Mental Floss spoke to a few of these professionals about the tricks of their trade, and the ups and downs of a business unlike any other.

1. YOU DON’T NEED A COLLEGE EDUCATION TO DO IT—JUST A PASSION FOR THE CRAFT.

Film school is not a prerequisite for working in production—John Waters, Quentin Tarantino, and Stanley Kubrick are just some of the many filmmakers who never attended. A good work ethic and a commitment to professionalism will get you far. And while the job market is competitive, it's fairly easy to score an entry-level casting internship or job in the larger markets of New York, L.A., and Atlanta. (For those interested in getting their start, websites like Staff Me Up list many reality show projects, which can transition to scripted projects later, and EntertainmentCareers.net provides agency and network desk jobs that don’t involve actually working on set.)

Casting directors say the most important part of their job is being able to connect the right people to the right opportunities. Eli Cornell, who has worked in both principal and extras casting on projects such as “The Big C” and Teenage Mutant Ninja Turtles (2014), tells Mental Floss: "You need to be a good judge of character and talent and good at reading how talent can work together. [You need] to be able to be on the same page as the producers and creative teams and have a sense of their needs and wishes for their respective productions." Cornell himself started in film and TV as a production assistant, but says he transitioned to casting by sending emails to casting offices throughout New York City. "I explained to them my desire to enter the casting world. When I got into interviews, it was easy for me to talk and share because I was so genuinely excited for the opportunity."

And don't be afraid of starting out as an assistant, our sources say. “The Most Feared Man in Hollywood,” infamous producer Scott Rudin, got his start as an assistant in the casting world at the age of 16. He was head of production at 20th Century Fox by the age of 26.

2. REALITY CASTING IS HARDER THAN IT LOOKS.

Nicole "Snooki" Polizzi
Nicole "Snooki" Polizzi
Jason Merritt/Getty Images

Finding memorable characters like Nicole “Snooki” Polizzi or Carson Kressley is no small task. Often, reality shows don’t pay their talent, so it’s hard to get someone to commit to weeks of shooting with no compensation. Gillian Heller, a reality casting producer who has cast such shows as Food Network’s hit Chopped and MTV’s Made, tells Mental Floss, “Being a reality casting producer is really three jobs in one—most are expected to be researchers, story producers, and editors on a razor-tight budget. One of the biggest challenges to me was the fact that there is usually more that you can't tell applicants than things you can. Network requests and production details change rapidly, so getting people to agree to speak with you is a lot like one blind person trying to sell another blind person on a room with an amazing view.”

But, she says, the hard work is eventually worth it. “Building a trusting relationship with applicants is a huge part of the job, and there's no better feeling than getting someone to open up to you and knowing you helped them nail their interview.”

3. EXTRAS CASTING IS JUST AS DIFFICULT AS CASTING THE STARS.

Extras casting staff have to do much more than just fill up a location. They're responsible for ensuring new faces in every scene (imagine if you saw the same extras over and over), bringing people back for continuity, casting background actors that fit specific measurements for costumes and/or to match lead actors, and other nuances of appearance. And while many film crew positions wrap at a specific time, extras casting is required to inform all of the background actors of where they are supposed to be the next day and when—usually about 5 a.m. If a background actor cancels at the last minute, it’s up to the extras casting team to replace.

Furthermore, it can be hard to gauge new talent. Mel Fabi, who worked on The Dark Knight Rises(2012) as an assistant casting thousands of background actors, tells Mental Floss: “[If] you are doing principal casting you sort of immediately know who's really good and what they have done before. That's completely opposite from background casting.” With extras, the talent are usually newbies, and it's always a gamble putting someone with no on-camera training on the screen. “Vetting everyone's abilities takes time, and since shooting days can sometimes have literally hundreds needing to be booked, our flow of work is always high volume and very stressful.”

Fabi admits to rolling his eyes at how often a film’s success is attributed to the main cast. “How about the vast amount of talent that was needed in the background, didn't that contribute to the success of the story? Yes, it does. But no one acknowledges it.”

4. THEY ARE TRYING TO CAST MORE DIVERSE ROLES.

Actresses Danielle Brooks, Uzo Aduba, Laura Prepon, Natasha Lyonne and Laverne Cox of 'Orange is the New Black,' at the Critics' Choice Television Awards
Cast members from "Orange is the New Black" at the Critics' Choice Television Awards
Michael Buckner/Getty Images

The lack of diversity in Hollywood is a well-known issue, but casting directors say they are making an effort to remedy it. NBC hosts showcases for actors, writers and directors with an emphasis on highlighting LGBTQ actors and performers with disabilities. Walt Disney Studios recently opened up the casting call for the live-action Aladdin adaptation to the public to ensure they get Middle Eastern actors in the lead roles. (At time of publication, Disney had cast a relatively unknown actor, Mena Massoud, in the title role.)

The boundaries are also being pushed in commercial casting, according to commercial casting director Melonie Mack. “If you think about the Cheerios commercial that showed an interracial couple [in 2013]—that was the first time we were seeing that. We’ve recently had same sex couples cast and we are trying to push those boundaries in the commercial world. It’s archaic. Then you have the studios looking at streaming services like Netflix and their casting process. With shows like Luke Cage and Orange is the New Black that truly showcase diversity—it’s no surprise to me that the rise in popularity in streaming was bigger than the studios could ever hope to be.”

5. A CASTING DIRECTOR’S JOB IS NEVER TRULY DONE.

Casting professionals log a lot of time holding auditions and attending production meetings. But the job isn’t over when they leave the office—they're always scouting for new talent. They frequently attend showcases (a kind of variety show put on by actors) and scout plays after-hours, host their own acting workshops where they coach actors in audition methods, and accept various freelance positions for casting projects like web series, student films, and local commercials.

6. THERE’S NEVER A DULL MOMENT.

Casting directors have to cast everything from crime scene re-enactments (think Law & Order SVU) to celebrity nude photo doubles. Sometimes, their job might entail making sure the background actors are comfortable being near a wild animal. Former extras casting assistant Melanie Block told Mental Floss about casting a commercial that appeared in Martin Scorsese’s The Wolf of Wall Street (2013) and included a real lion walking through corporate offices. “We had to send an email to all of the extras and verify by telephone that each and every extra was comfortable with working around an actual lion. Sure enough, before the lion was even let out of its cage, we had complaints coming in from the union asking us if we had cleared this with the background actors. Of course we did!” Eventually everything worked out and Scorsese got the shots he wanted—the ad made the cut to final edit.

7. IT'S FEMALE-DOMINATED.

Liz Paulson and Sarah Paulson at the Emmys in 2016
Liz Paulson and Sarah Paulson at the Emmys in 2016
Emma McIntyre/Getty Images

Film and television are often considered male-dominated areas, but not when it comes to casting. Mack tells Mental Floss: “I’ve been in casting for over 10 years, predominately doing commercial casting, and 95 percent of the people I work with are women. I think women tend to be more in touch with their emotional psychology—[we] create a safe comfortable inspiring space when actors come in the room to audition.” Mack points to the career of her own mentor, Liz Paulson, who is now Senior Vice President of Casting at 20th Century Fox. “It’s a powerful position to be in. Casting can make or break a show. And it’s inspiring to watch a woman rise up like that.”

The dominance of women in casting isn't anything brand-new, either. Director Tom Donahue’s 2012 documentary Casting By is a profile of one of the most unsung heroes of the film world, Marion Dougherty—often credited with creating the “New York” look in films during the 1960s. Dougherty was a casting director responsible for the transition from the old Hollywood casting method of casting actors based on looks to hiring based on talent. She gave many actors their first film credits, including Al Pacino and Glenn Close, and had the unwavering support of directors such as Clint Eastwood and Woody Allen until her death in 2011.

8. EVEN BIG-NAME ACTORS HAVE TO AUDITION FOR THE JOB.

Did you know that before Rainn Wilson became Dwight Schrute, Seth Rogen read for The Office role, while Adam Scott auditioned to be Jim Halpert? There are thousands of actors in Hollywood and only so many parts available, so even stars face rejection—and it happens more often than you would think. Sometimes it may even come down to the chemistry a celebrity may or may not have with those who have already been cast, and other times, an actor just may not impress the director. (Peter Jackson famously slammed Oscar-nominee Jake Gyllenhaal for not using a British accent while auditioning for the part of Frodo in Lord of the Rings.)

Vincent Veloso, a director whose web series Changelings has screened at Cannes Marché du Film and who has auditioned top-tier talent for his projects, says: "Attaching a well-known established actor may help with potential financing, [and] raise exposure in producing and marketing. However, [big names don't] necessarily [have] a given automatic lock-in or upper hand in auditioning every time, anytime, if at all.”

9. THEATER CASTING JOBS DO NOT PROVIDE HEALTH CARE AND PENSIONS.

It may surprise you to know that the casting directors responsible for finding the stars in many of your Broadway favorites are not guaranteed benefits for their work as independent contractors. Broadway heavy hitters like Bernie Telsey (Hamilton) and Tara Rubin (Dear Evan Hanson) are just some of the casting directors encouraging the Broadway League, the trade organization for the Broadway industry, to negotiate a deal with Teamsters Local 817, which Broadway casting directors joined in 2016. In a statement released at the time of this year’s Tony Awards, the Broadway League stated: “We have had a respectful dialogue in the past year with Teamsters Local 817 but do not believe it would be appropriate for the Broadway League or its producing members to recognize a union as the bargaining representative of professionals who are not employees of our productions.”

10. THEY HATE THAT CASTING STILL ISN'T OFFICIALLY RECOGNIZED AT THE OSCARS.

Lynn Stalmaster accepting his Governors Award in 2016
Lynn Stalmaster
Frederick M. Brown/Getty Images

For years, casting directors have hoped to be included in the Oscars. In Casting By, notable casting directors such as Ellen Lewis (The Wolf of Wall Street, 2013) and Laura Rosenthal (Carol, 2015), alongside Hollywood stars Glenn Close and Al Pacino, argued that casting directors are just as important to a film as a director. However, then-Directors Guild of America (DGA) president Taylor Hackford insisted in the film that casting directors are undeserving of Oscar recognition because they “don’t direct anything.”

In a 2013 interview with The Hollywood Reporter, Lewis said, “It's funny, in a way, because what [Hackford] is saying is this: Nobody knows what goes on behind a closed door. And that's true. Casting is very private. It's between the casting director and the actor. Of course what [Hackford] doesn't address is why he's meeting the actors that he's meeting. And that's because his casting director has done her job! He's also leaving out that the reason it's behind the closed doors is to protect the actor who's doing something vulnerable. Nine times out of 10 [an audition] ends in rejection.”

There may be some hope, however. In 2016, screen actor-turned-casting-director Lynn Stalmaster was recognized by the Academy for his achievements in casting over 200 films and TV shows, including "Gunsmoke," Tootsie (1982), and The Graduate (1967). Stalmaster was presented with the Academy's Governors Award for “extraordinary distinction in lifetime achievement, exceptional contributions to the state of motion picture arts and sciences, or for outstanding service to the Academy.” For now, though, the Casting Society of America celebrates the achievements of casting professionals throughout the country each year with their own Artios Awards, which commemorate the achievements of principal casting directors in film, television, and theatre.

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9 Behind-the-Scenes Secrets of Hollywood Body Doubles
Hugh Jackman and his Real Steel body double, Taris Tyler
Hugh Jackman and his Real Steel body double, Taris Tyler
Lisa Maree Williams/Getty Images

When you see the back of an actor’s head in a movie, it may not be the actor you think it is. In addition to stunt performers, most movies employ body doubles (or photo doubles) with a passing resemblance to the principal actors. While some body doubles are brought on set for specific skills—like helping an actor pass as a professional athlete—the job can often involve just being a body, whether that means being nude on camera, having photogenic hands, or appearing in place of actors who can’t be on set for some reason. Here are nine secrets of the job:

1. THEY MIGHT ONLY BE MODELING ONE BODY PART.

Body double Danielle Sepulveres has played the hands of other actors in plenty of roles in her career, on TV and in beauty commercials featuring close-up shots of her holding moisturizer or makeup. She’s drizzled dressing on salad in place of Brooke Shields. She regularly slides files across tables, makes lists, and pours wine in the place of actresses on The Good Wife. (She has also played Jill Flint's butt on the show.) “I knew only glimpses of my hands might make it into a shot, or part of my shoulder along with a wisp of hair,” she wrote of one of her jobs in Good Housekeeping in 2016. But she overheard the director complaining that her wrists looked “vastly different” than those of the principal actress in the movie, 2015’s Mania Days. “Luckily, I didn't get fired in spite of my wrists, but I wouldn't have been surprised had it happened.”

2. THEY’RE NOT JUST THERE TO SHOW THEIR BUTTS.

Yes, body doubles are often brought in if an actor doesn’t want to bare it all on camera. But they are hired for other reasons, too. For one thing, union rules mandate the actors get 12 hours off between when they leave set for the day and their next call time, so if the shoots are running long, the crew might employ someone else to stand in. Other times, it's a matter of particular talents. Most actors may be able to sing, dance, and cry on camera, but few also have the athletic skills to allow them to pass as a sports legend. In Battle of the Sexes (2017), Emma Stone plays Billie Jean King, one of the best tennis players of all time. To realistically represent King’s skills on the court, the movie makers brought in tennis doubles to play in place of Stone and her co-star, Steve Carell. Stone’s double was chosen for her playing style, which resembled King’s, and worked with King on-set to perfect her imitation. The effort was, according to The Wall Street Journal, a huge success. “Not only is the tennis believable, it’s a meticulous representation of the type of tennis played in that era: serve and volley, chipping and charging to the net, touch volleys and soft hands.”

3. ACTORS CAN GET TOUCHY ABOUT WHO PLAYS THEM.

When you are tasked with choosing a celebrity doppelgänger, you’ve got to keep egos in mind. “The choice reflects on the principal actor,” DeeDee Ricketts, the casting director for Titanic, told Vanity Fair in 2016. “We have to take into consideration that they can’t be too thin, or more beautiful, or too heavy, or too old, or else the principal actor will think, That’s how they see me?” Actors often get to give input on who will be their double, and sometimes have final approval rights written into their contracts. When she was being considered for the job of Janet Leigh's body double in Psycho's iconic shower scene, model and Playboy covergirl Marli Renfro had to strip down for both Alfred Hitchcock and Leigh herself so that they could make sure her body looked enough like Leigh's, as Renfro recently revealed at a Brooklyn screening of the documentary 78/52: Hitchcock's Shower Scene. In the case of nude scenes, actors might even have final approval on what physical moves their doubles are allowed to make.

4. THEY MIGHT NEVER MEET THEIR DOUBLE ...

If you’re working as an actor’s double, by definition, you’re not going to have scenes with them, and so some body doubles never meet the stars they’re pretending to be. Danish actor Elvira Friis, who worked as a body double for Charlotte Gainsbourg (and her character’s younger self, played by Stacy Martin) during the racier scenes of Lars von Trier’s Nymphomaniac (2013), never met the actor. “The closest I got to Charlotte Gainsbourg was that I was wearing her dress,” Friis told The Wall Street Journal.

5. OR THEY MIGHT SPEND A LOT OF TIME WITH THE PEOPLE THEY'RE PORTRAYING.

But how much time an actor spends with their doppelgänger really depends on the role. Some actors spend plenty of time with their doubles on set helping them get into the role. In What Happened to Monday (2017), Noomi Rapace plays the roles of seven identical sisters, making body doubles a necessity on set. Rapace helped direct her doubles during filming, “as they needed to know how the star would play the scene for each character so that it would sync up when she performed the part herself,” according to The Hollywood Reporter. Game of Thrones star Lena Headey (who plays Cersei) worked closely with her double Rebecca Van Cleave for a nude scene in the show’s fifth season finale. Headey walked Van Cleave through her character’s thinking and movements for each shot. Then, Headey did the same performance herself, wearing a beige dress that could later be edited out. In the final product, Headey’s facial expressions were merged with Van Cleave’s nude body.

6. THEY DON’T ALWAYS LOOK EXACTLY LIKE THEIR COUNTERPARTS.

Because body doubles are often only seen from the back or side, they may not look quite as much like their acting counterpart as you’d think. Brett Baker, who worked as Leonardo DiCaprio’s body double for Titanic, is several inches shorter than DiCaprio and seven years older. From the front, you wouldn’t peg him as a Jack Dawson lookalike. But with the same clothes and haircut, shot from above and behind, he passed easily as DiCaprio. Once Leo’s closeups were done, according to Vanity Fair, Baker was often brought in to stand opposite Kate Winslet as she played through her half of the scene. In some cases, he didn’t make it into the final shot at all, but still had to be on set for those 14-hour days.

7. THESE DAYS, THEY GET A BOOST FROM CGI.

With the help of technology, filmmakers can put their leading actor’s face on a body double’s torso, so they don’t have to limit their body doubles to just back-of-the-head or partial shots. This allows them to seamlessly meld both the main actor and the body double’s performances in post-production. That can allow directors to get exactly the scene they want in shows like Orphan Black, which features Tatiana Maslany playing multiple roles, or in cases where actors don't want to get totally naked on-camera. In rare cases, it can also be used to bring actors back from the dead. When Paul Walker died in a car crash midway through filming Furious 7 (2015), the filmmakers used his brothers and another actor as body doubles, superimposing computer-generated images of Walker’s face on their performances. Around 260 shots featuring Walker’s doubles appeared in the final cut.

8. IF AN ACTOR CAN’T ALTER THEIR WEIGHT FOR A ROLE, A BODY DOUBLE CAN FILL IN.

When Matt Damon was filming The Martian (2015), he wanted to lose 30 to 40 pounds to portray astronaut Mark Watney after he had been surviving on meager rations for years. But the filming schedule made that impossible, so a body double had to be brought in for some shots. “I was going to lose a bunch of weight in the third act of the movie, then put the weight back on,” Damon told Maclean’s. However, as the schedule shook out, they filmed the NASA interiors in Hungary, then immediately went to Jordan, which doubled as the Red Planet for the film’s purposes, and shot all the exterior shots from the beginning, middle, and end of the movie, with no time for Damon to lose a significant amount of weight. The skinny body double isn’t on screen for long. “It was, like, two shots,” Damon describes. (Still, fans noticed.)

9. SOMETIMES THEY NEVER MAKE IT IN FRONT OF THE CAMERA AT ALL.

When it comes to nude scenes, sometimes body doubles are hired but never used. Veteran body double Laura Grady was cast as Robin Wright’s lookalike for State of Play (2009), but didn’t shoot a single scene. “I just sat in my trailer, ready to go, and then at the end, [Wright] decided to do her own scenes,” Grady told Vulture in 2014. “That happens sometimes. Sometimes they just get a body double because they think they might need one, and then all of a sudden the actress is comfortable and she’s like, ‘No, I’ll just do it.’ Or they change a scene and they don’t make it as risqué.” Don’t worry, though—the double still gets paid.

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9 Secrets of Whole Foods Employees
David McNew/Getty Images
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With 474 stores across the United States, Canada, and the United Kingdom, Whole Foods has cornered the market on organic, high-end groceries. And while the company is currently undergoing changes (such as lowering prices on many items) due to Amazon’s recent acquisition, we got the 411 on what it’s like to work there now. Here’s an inside look at how employees feel about the store’s high prices, why they can’t do much about shoplifters, and what they really do with damaged fruit.

1. THEY HAVE MIXED FEELINGS ABOUT THE STORE’S PRICES.

Many items at Whole Foods cost more than at other grocery stores, and the company’s “whole paycheck” nickname has some truth to it. While some team members defend the store’s notoriously high prices, others admit that they can’t afford to shop there. As Whole Foods Culinary Content Editor Molly Siegler explains to PopSugar, the store has high standards. “We have a whole team that’s dedicated to using science and really heavy research to figure out what can and can't be in our stores,” she says. “At a minimum, we have no artificial colors, no artificial preservatives, no artificial sweeteners, and no hydrogenated fats. Every single thing in our stores meets those standards, and often people don't realize that.” Whole Foods also lets customers sample anything before they buy it, return anything for a refund or store credit, and use coupons to lower their grocery bill.

On the other hand, some employees admit that Whole Foods makes high margins on candy (such as fancy marshmallows) and Whole Body products, the section of the store that contains vitamins, supplements, organic makeup, and skincare. “A lot of the things we sell—there’s no way I could buy [them],” an anonymous Whole Foods employee who works at a store in Southern California tells Mental Floss.

2. THEY MIGHT PUT DAMAGED PRODUCE IN YOUR SMOOTHIES.

Whole Foods worker stocking vegetables
JEFF HAYNES/AFP/Getty Images

The juice and smoothie bar at Whole Foods may look like it offers a tantalizing mix of fresh fruit and pristine vegetables, but the reality might be less than picture-perfect. Employees at some stores reportedly put old fruit and spinach into green smoothies, while others use bruised and damaged apples to make discounted apple juice. Similarly, some stores may put lettuce, tomato, onions, or mixed greens that haven't sold yet (and will go bad in a day or two) in the salad bar.

3. THEY WISH YOU WOULDN’T USE THEM AS YOUR DOCTOR.

Whole Foods’ commitment to health and high-quality products means that some customers treat their visits to the grocery store more like visits to a doctor, pharmacist, or holistic nutritionist. Although employees in the Whole Body department can help you find vitamins and supplements, they can't diagnose you or suggest treatment plans. “I cringe to think about how much money people dump into trying to solve their problems by taking the advice of the perfect-looking community college student in the body and vitamin aisle when what they need is treatment by a medical doctor,” writes a former Whole Foods employee on Gawker.

4. THEY DON’T ACTUALLY MAKE ALL THEIR PREPARED FOOD IN-HOUSE.

people in line at Whole Foods
TIMOTHY A. CLARY/AFP/Getty Images

You might assume that employees in each store’s kitchen bake or cook the items you see in the prepared foods section. But that warm loaf of bread, bowl of quinoa salad, or slice of tiramisu that tempts you at lunchtime might not be made in-house. Depending on the location and size of the Whole Foods, some items that appear to be freshly cooked are not. Most bread, for example, is shipped frozen to each store and then baked in an oven. (Bigger stores are more likely to have a full-service kitchen.)

“Little to nothing is actually made from scratch in the Whole Foods bakeries each day,” a former Whole Foods chef writes on her blog. “In the South region, Whole Foods has a huge mass-production kitchen in Alpharetta, GA. If you shop at any Whole Foods in the South and get food off of the hot bar, off of the soup bar, out of the deli case or in pre-packaged containers in the sandwich cooler or refrigerated prepared foods wall, there’s a good chance that your food was actually made in that kitchen in Alpharetta.”

5. THEY LAUGH ABOUT THE “ASPARAGUS WATER” INCIDENT.

A selection of asparagus stalks on wood
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In 2015, some stores notoriously sold asparagus water—a bottle of water with three stalks of asparagus in it—for $6. Customers expressed their outrage on social media, poking fun at the product’s cost and silliness. Whole Foods soon removed the water from shelves, claiming it was a mistake, but the blunder lives on. Asked on Reddit if asparagus water is delicious, a Reddit user named wfmworker replied in the affirmative. “Honestly though, that whole situation didn't even shock me. WF sells some weird stuff.” In 2016, the store removed another $6 item—pre-peeled oranges in plastic containers—after Twitter users mocked the product’s pointlessness and damage to the environment.

6. THEY KNOW HOW TO HACK THE SALAD BAR.

An array of vegetables at a salad bar
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With an assortment of veggies, protein, nuts, and dressings, the salad bar at Whole Foods can be overwhelming, and it’s easy to pay a lot for a small container of food. But because items from the salad bar are priced according to weight, Whole Foods employees have some smart strategies on how to hack it. Some of their tips? Avoid heavier vegetables (like dense cauliflower or broccoli), skip beans, and use less dressing. According to a former Whole Foods Team Member who goes by psh_1_psh_2 on Reddit, you can also use the salad bar to save money on nuts. “The nuts on the salad bar are way less expensive than the nuts in bulk. You could theoretically just fill up your whole salad container with pecans or walnuts and save at least $2/lb,” he says.

7. THEY DEAL WITH SOME CRAZIES.

Whole Foods employees acknowledge that their customer base is unique. In general, the shoppers have a high disposable income, heightened interest in animal welfare, and a desire to support environmentally sustainable farming and fishing practices. But according to employees, it’s not uncommon to encounter customers who are demanding, entitled, or simply overshare their strange beliefs.

“In many cases, these customers have been privileged—financially and often otherwise—all their lives, which means many of them have massive entitlement complexes. It’s kind of hilarious to observe a building full of people who all believe that the world revolves around them,” says the former Whole Foods chef.

A former Whole Foods manager in California tells Thrillist that some customers discussed conspiracy theories with him. “I was so used to crazy people coming in that it became the norm. I had conversations with customers about chemtrails at a freaking grocery store. I had people go off on religious rants about Jews to me—and I'm Jewish, by the way,” he says. “People talk and run their mouths a lot and get too comfortable.”

8. THEY GO THE EXTRA MILE FOR THEIR CUSTOMERS.

Whole Foods employee at sample station with customer
Joe Kohen/Getty Images for Function Drinks

It’s no secret that the store’s items can be pricey, so Whole Foods employees put extra effort into making their customers happy. “I can say as a decorator in the bakery that we give extra time for free to cakes for really nice customers,” says psh_1_psh_2. Customers who smile and engage in small talk can brighten an employee’s day, transforming the experience of bagging groceries from a mundane task into an enjoyable one. Kailee Ver Valin, who has worked as a Team Member for over a year at a Whole Foods in North Carolina, explains that most customers respond positively to her friendliness. “The customers are thankful and friendly. I love talking to people,” she tells Mental Floss.

Additionally, the store’s butchers will debone animals, and sometimes season the meat, all for free. “A lot of people do that in our offices for lunch, or it's a really easy thing to do right before you head home for dinner. And it's not just salt and pepper—there's interesting rubs and spice mixes,” Siegler says.

9. THEY CAN’T DO MUCH ABOUT SHOPLIFTING.

Most Whole Foods employees have at least one story of customers stealing food. Whether someone eats from the prepared foods section before (or instead of) paying for it or lifts a container of vitamins and then asks for a refund, shoplifting is a big problem. Reddit user Lifeoncloud_9, who works as a supervisor at a Whole Foods in Chicago, explains that the company forbids employees from pursuing or trying to stop shoplifters: “We can get fired for confronting them. Most of the time we have an undercover loss prevention guard on duty. When there isn't, the most we can do is notify the manager on duty and he or she can ban them from the store."

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