14 Tasty Secrets of Trader Joe’s Employees

Michael Nagle/Getty Images
Michael Nagle/Getty Images

With over 450 stores in the U.S., Trader Joe’s has become the preeminent destination for affordable groceries, quirky food flavors, and friendly customer service. But the grocery chain, based in Monrovia, California, is notoriously tight-lipped. Owned by a reclusive German family, Trader Joe’s has a strict no-media rule, and employees are warned against publicly sharing details of their job. Despite this hurdle, we've gathered some details on what it’s like to work there, from what really goes on in the break room to how much employees earn. So pour a glass of Two Buck Chuck, grab a few Triple Ginger Snap Cookies, and enjoy these tasty secrets.

1. THEY FEEL LIKE THEY WORK ON A SHIP.

If you’ve ever been inside a Trader Joe’s, you’ve probably noticed the store’s nautical theme. In the ‘60s, entrepreneur Joe Coulombe established the first Trader Joe’s in Pasadena, California, and the store continues its original tiki vibe today. Besides wearing Hawaiian shirts and leis, employees have maritime job titles such as Crew Member (they work the cash registers, stock shelves, unload deliveries, and clean the store), Merchant, Mate, and Captain. And instead of using intercoms to communicate with one another, employees ring nautical bells. “One ring means we need more cashiers up front, two rings means a crew member on a register needs assistance with something (i.e. carry out, clean up, etc.), three bells mean a manager is needed,” a Trader Joe’s Crew Member reveals in a Reddit AMA.

2. THE DAIRY SECTION IS THEIR NEMESIS.

A diary case at Trader Joe's
Joe Raedle/Getty Images

According to Natalie Royal, a Nashville-based songwriter and artist who worked as a Crew Member from May 2013 to May 2014, the dairy section’s frosty temperature can be difficult to deal with. “My least favorite shifts were the ones that required me to spend time stocking the milk, butter, and cream,” she says. But customers can easily cheer up employees who are stuck "working in the box," Trader Joe’s lingo for the refrigerated dairy section. “The next time you see an employee peering out behind the rows of yogurt cups, give them a thumbs up. Maybe it will warm their soul enough to help them forget they are stuck in a frigid box,” Royal says.

3. THEY HIDE STUFFED ANIMALS AROUND THE STORE.

To entertain kids and add a splash of whimsy to the shopping experience, employees at Trader Joe’s stores often hide a stuffed animal or plastic toy somewhere in the aisles. “It’s really just for kids to run around and find the missing animal, and they get a treat,” a Mate who works at a Washington Trader Joe’s writes in a Reddit AMA. “Kids seem to love it and parents go along with it too.” So next time you’re shopping, look out for a stuffed animal (lobsters, bears, and dogs are common), and you might earn yourself a free lollipop.

4. THEIR SALARIES AND BENEFITS ARE SURPRISINGLY GOOD.

A clerk bags groceries at Trader Joe's
Paul J. Richards/AFP/Getty Images

Most grocery store workers don't earn much. But Trader Joe’s employees enjoy high salaries, impressive benefits, and frequent opportunities for promotion. While most Crew Members make $10 to $24 per hour, Captains (store managers) earn more than $100,000 per year. After three months of work, employees receive health insurance (medical, dental, and vision) and a retirement plan in which Trader Joe’s contributes 10% of an employee’s annual salary. Every six months, employees who excel in customer service, teamwork, and productivity receive raises, and the company fills all open Merchant and Captain jobs by promoting current Crew Members and Mates, respectively.

5. THEY’RE PROBABLY RIPPED.

Most grocery store jobs involve some degree of physical work, such as lifting boxes and unloading shipments. But unlike employees at many other grocery stores, Trader Joe’s Crew Members perform a wide variety of physical tasks rather than specializing in one area. “I was probably in the best shape of my life when I worked at Trader Joe’s,” Royal says. “I was shocked to find how sore I was for about the first two plus weeks of working there. After slinging watermelons and stacking cans day after day, I ended up with guns of steel.”

6. THEY GET 10% OFF THEIR OWN GROCERIES.

Cases of Trader Joe's beer
Joe Raedle/Getty Images

Although they’re surrounded by food all day, Trader Joe’s employees still need to shop for their own groceries. Fortunately, their 10% employee discount saves them some money on their grocery bill. “Albeit pretty small, I was able to shave off a good chunk of my grocery bill every week,” Royal says. Since state alcohol laws vary, depending on where they live and work, alcohol may or may not be included in the discount.

7. THEY’RE HAPPY TO OFFER YOU TASTE TESTS (BUT DON’T BE GREEDY).

“I love when customers ask to try products!,” the anonymous Trader Joe’s Mate says. “We’re not gonna grill up a steak for you, but something that you can open up and taste, yeah go for it.” Employees get to eat whatever food is left over from the package or box, and any extra food is donated or thrown out. While most customers don’t abuse the store’s generous sampling policy, a few people do take advantage of it. “I’ve only experienced two or three occasions where a customer tried to take advantage of this and wanted us to open literally 10+ products,” the Trader Joe’s Crew Member says. “Management had to step in and kindly inform them that one or two products is fine but we have to draw the line somewhere.”

8. THEY MEET CUSTOMERS WHO TRAVEL FAR AND WIDE.

People waiting in line outside a Trader Joe's in Miami
Joe Raedle/Getty Images

Living in a town or city that doesn’t have a Trader Joe’s can be tough. To express their desire for the grocery chain to open a new location near them, some zealous customers create Facebook pages and sign petitions. (There's also a request form on the Trader Joe's website.) According to the anonymous Mate, Trader Joe’s is expanding rapidly, but not every city will get to enjoy a nearby store. “People drive 2 hours or so to come to my store to shop and spend upwards of $500,” he says. “There is nothing I can do on my end sadly. If you go to the website and complain/beg/ask politely, you may some day get that store you want.”

9. THEY REALLY ARE GENUINELY OUTGOING AND POSITIVE.

Trader Joe’s employees have a reputation for being super-friendly, and it isn’t usually an act. Whether a Crew Member personally escorts you to a hard-to-find product or strikes up a conversation about your favorite foods in the checkout line, employees are simply nice. “Everyone’s friendly. They’re genuine people too,” an anonymous employee tells Thrillest. “It’s not people who’ve been told they have to act nice. It’s people who genuinely care about how the customer’s feeling.” Caring employees create a supportive, communal environment that’s different than typical grocery stores. “My fellow Crew Members truly were the best,” Royal says. “I’ve always considered myself to be a pretty optimistic gal, but for the most part, I was just a dime dozen at Trader Joe’s."

10. THE BREAK ROOM KEEPS THEM WELL-FED.

An assortment of Trader Joe's snacks
iStock

Trader Joe’s customers enjoy visiting the store’s sample station for food and coffee, and employees enjoy their own grub in the break room. “We are always cooking things up,” a Trader Joe’s employee tells Forbes. “When we get new foods in, we try them out. We eat and drink throughout the day here.” Because employees are constantly tasting new products and familiarizing themselves with older ones, they can recommend certain products to customers and speak genuinely about the flavors, textures, and overall tastiness of the food. And just like customers, Crew Members also definitely hit up the sample station. “I can’t even begin to tell you how many teeny tiny cups of coffee I chugged or samples I inhaled in a given shift,” Royal says.

11. THEY BLAST MUSIC WHEN THE STORE IS CLOSED.

Shift times vary, so some employees work during the day and others work at night. Royal, who typically worked with the night crew, started work at 2 p.m. and wrapped up around 10:30 p.m. “After closing the store to the public, we would blast music over the loudspeakers and ‘face’ the store,” Royal says, referring to the process of pulling the products to the front of the shelves and making the store look full and inviting. “With all of the late night heavy lifting, I found it extremely difficult to sleep. I think I figured out pretty quickly that my biological clock functions the best on a nine to five schedule, and that is a very rare, very coveted shift at Trader Joe’s.”

12. THE HOLIDAYS ARE PARTICULARLY TOUGH ON THEIR WAISTLINES.

Although most people indulge in sweets in the months between Halloween and Christmas, the winter holidays are particularly challenging for Trader Joe’s employees who are watching their waistlines. Each winter, the grocery chain sells a plethora of sugary seasonal items such as candy cane cookies, peppermint bark, and gingerbread men. And employees are around the treats all day, fielding questions from customers about the pumpkin ice cream and offering samples of eggnog. “The entire cookies and candy aisle turns into a holy relic of wonderment and me trying to not get fat,” the Mate says.

13. THEY LOVE BRIGHTENING A CUSTOMER’S DAY.

A chocolate bar
iStock

“If a customer was having an ‘off’ day or if I just felt like going above and beyond for an awesome (usually polite) person, I was given the complete freedom to dazzle them how I saw fit,” Royal says. “Depending on the situation, I’d usually give them a bar of chocolate on the house or toss in a cute greeting card at the last second, and this resulted in some extremely rewarding experiences.” Once Royal gave a pint of ice cream (plastic spoon included) to a girl who had just been broken up with, and another time she threw in an extra frozen chicken tikka masala to a man preparing for an important job interview. “And on another occasion, I gifted a bouquet of sunflowers to a teary-eyed woman who I later found out had just lost her husband,” Royal says.

14. THEY TRAVEL THE WORLD TO FIND THE BEST FOOD.

Trader Joe’s employs a few buyers to travel the world looking for the best spanakopita, pork gyoza, and calzones, among other ethnic items. These product developers fly around the globe, visiting restaurants and food producers, all in the name of culinary research. Because Trader Joe’s typically stocks one or two types of a product rather than a dozen or more options, the chain ensures that the products it does stock are of the highest quality. After product developers find a supplier, such as an authentic Italian pizzeria, Trader Joe’s arranges for the supplier to make the pizza, freeze it, and package it with the Trader Joe’s label. Customers can then purchase the frozen pizza, heat it, and enjoy. Bon appetit!

11 Secrets of Lexicographers

Fotokresba/iStock via Getty Images
Fotokresba/iStock via Getty Images

Merriam-Webster defines a lexicographer as “an author or editor of a dictionary.” The job sounds simple enough, but the work that goes into researching and writing definitions like the one above takes a unique combination of skills. Lexicographers have to be passionate about words without being pretentious, knowledgeable without being overeducated, and analytic enough to treat language like a science while being creative enough to define tricky words like art and love.

To learn more about what goes into being a lexicographer, Mental Floss spoke with a few from the world’s top dictionaries. Here’s what they had to say about where they find new words, what goes into the editing process, and how they really feel about defining literally as “figuratively.”

1. Being a lexicographer doesn't require a specific degree.

There are a number of different paths you can take to get into lexicography. Most people who write and edit dictionaries come from some sort of humanities background, but there’s usually no specific degree or training required to become a lexicographer. Emily Brewster, a lexicographer for Merriam-Webster since 2000, double-majored in linguistics and philosophy. She tells Mental Floss, “A lot of people have an English background. There are some editors who have linguistic backgrounds. But really, when your job is defining the vocabulary of the English language, expertise in any field can apply. We have science editors, we have people who are specialists in chemistry, specialists in law, so any kind of expertise can make you a better definer.”

According to Jesse Sheidlower, a lexicographer who worked for the Oxford English Dictionary and Random House Dictionaries, an education with a focus on lexicography specifically can actually be a turn-off for employers. “There was a university that once offered a degree in lexicography, but no dictionary house would ever hire someone with a degree in lexicography [...] In general, the people who are going to be teaching it that way are probably not experienced practical lexicographers, and the kind of things you need to do the job are rather different than what academics would study if you were studying lexicography.” Students studying lexicography at Université de Lorraine in France, for example, learn about etymology, polysemy (the existence of multiple meanings for one word), and lexicological analysis. A class can provide helpful background on the subject, but it won't necessarily equip learners with the skills and instincts they need to find and define new words.

Too much education, regardless of the subject, can also hurt someone’s chances of working for a dictionary. “In general you want someone with some but not too much training in some kind of general humanities discipline," Sheidlower says. "Not someone with a Ph.D., because people with Ph.D.s tend to think you can spend the rest of your life studying things, and when you’re actually working for a dictionary you have a list of 50 things you have to get done by the end of the week. The fact that one of them or all of them might be super interesting doesn’t mean you can spend three weeks studying the same thing.”

2. Lexicographers don’t decide which words are "proper."

The role of dictionaries is largely misunderstood by the public. Lexicographers don’t decide which words are valid and dictate how they should be used. Rather, they find the words that already exist and do their best to represent how they’re being used in the real world. “This is something non-lexicographers in particular have problems with,” Sheidlower says. “But the role of a dictionary is not to say what is correct in any sort of sense handed down from above. It is to say what is in use in language, and if people are using something different from how it’s used traditionally, that thing is going to go in regardless of whether or not you like it.”

3. Lexicographers know their decisions can create controversy—and not always for the reasons you’d think.

Even if lexicographers don’t think of themselves as linguistic gatekeepers, many people see still them that way. That can cause controversy when a word or definition makes it into the dictionary that people don’t approve of. One recent example is the inclusion of the word they in Merriam-Webster as a non-binary pronoun. “That’s been getting a tremendous amount of attention,” Sheidlower says. But as he explains, the dictionary didn’t make up the usage—it simply acknowledged its existence. “Singular they goes back to the 14th century—even nonbinary they goes back to the 18th century. ... New isn’t necessarily bad, but those things aren’t new.”

Words that fall outside sensitive social and political arenas can also stir outrage. A classic example is defining literally to mean "figuratively." “People hate that, they hate it so much,” Brewster says. “But it’s old, it’s established, and if we didn’t enter it, we’d be saying the word is not used this way, and the word is used this way and it’s been used this way since Charles Dickens. It’s not really our place to make a judgement if a word or a use is a good word. Our job is to report words that are established in the language.”

4. Lexicographers add hundreds of new words to the dictionary each year ...

Language is constantly evolving, which means that a lexicographer’s job never ends. Brewster estimates that roughly 1000 words are added to Merriam-Webster.com each year, including new senses of existing words. The most recent batch consisted of 533 new terms and uses, ranging from highly specific words like non-rhotic (the Bostonian habit of not pronouncing the letter r unless it’s followed by a vowel) to Instagram-friendly slang like vacay.

5. ... But lexicographers also have to be choosy.

More new words enter the lexicon each year than can fit between the covers of even the most comprehensive dictionary. To give readers an up-to-date picture of the English language without overworking themselves, lexicographers have to be selective about which words make the cut. As Brewster explains, every word that goes into the Merriam-Webster dictionary meets certain criteria. “We have to have significant evidence of a word in use over an extended period of time,” she says.

Those standards are a little vague for a reason. Taking the popularity and staying power of a new word into consideration, editors get to decide what counts as “significant evidence” and an “extended period of time” for themselves.

Brewster elaborates, “For example, the verb tweet as in the Twitter sense erupted very suddenly in the language. So that was a case in which very quickly it became clear that our readers were going to be served by having this term be defined. You can contrast that with a term like adorkable, it requires a longer amount of time before it meets that criteria of being in the language for an extended period of time because we don’t want to enter words that nobody’s going to be using in five years.”

6. Lexicographers struggle with words like love.

Lexicography is methodical and scientific work most of the time, but it can get subjective. If you’ve ever had trouble defining a term without using a related word, chances are whoever wrote its entry in the dictionary encountered the same problem. “A term like art or poetry or love, these are notoriously hard to define because their meanings are extremely broad. You can’t pin it down,” Sheidlower says. “The word itch is very hard to define. Trying to define the word itch without using the word scratch is very difficult. I’ll let you think about that one for a moment.” (In case you were wondering, Merriam-Webster defines itch as “an uneasy irritating sensation in the upper surface of the skin usually held to result from mild stimulation of pain receptors.” Pretty spot-on.)

7. Lexicographers rarely argue over words.

If you’re looking to have spirited debates over the value of certain words with your fellow language enthusiasts, lexicography may not be the career for you. Most of the work is done in silence in front of a computer, and conflicts that get more passionate than a politely worded email are rare. “People think we sit around a table and argue about the merits of a word. Or say, ‘Yeah, this word should get in!’ Or ‘Yeah, this word should never get in,’” Brewster says. ”It’s actually very quiet, solitary work. You can make a case for a word, but it’s all in writing. So when I draft a definition for a word, I will say that we have evidence of it dating back as far back as this date, and it’s appeared in all these different types of publications. We’re not very emotional about these things. I think we’re much more biologists than pundits.”

8. Several lexicographers look at each entry.

Putting together a dictionary is collaborative work. According to Brewster, a single word entry must go through several editors before it’s ready for publication. As a definer—what most people think of when they think of a lexicographer—she sets the process in motion. “Being a general definer, my job is to define all the non-technical vocabulary in the language. But that varies really broadly, from economics terms, like a definition for dark money, to pronouns, to prepositions, and also informal terms, like say twerking.”

After she drafts a definition, it also goes through the cross-reference editor (the person who makes sure any other relevant entries are addressed), the pronunciation editor, the etymologist (who traces the word's historical origins), the person who keys it into the system, the copy editor, and the proofreader.

9. Lexicographers promise they aren’t judging the way you speak.

You may assume that someone who makes a living defining words is a stickler for language rules. But lexicographers might understand better than anyone that there’s no one right way to speak English, and the “correct” version of any language is determined by its speakers. “Sometimes when people learn that I work on a dictionary, they worry that I am judging how they write or speak, and nothing could be further from the truth,” Erin McKean, the lexicographer in charge of the online dictionary Wordnik, tells Mental Floss. “I love English, and I love all the different ways to speak and write English. I'm much more likely to ask you to make up a word for me than I am to criticize the words you use!” So if you find yourself in a conversation with a dictionary editor, feel free to use slang and mix up farther and further—you’re in a safe space.

10. Don't ask lexicographers to pick a favorite word.

Lexicographers know more words than the average person, but if you ask them to pick a favorite, they may decline to answer. "You’re not allowed to play favorites," Sheidlower says. "You have to put in words that you dislike, you can’t spend more time researching words that you do like. It’s not personal [...] Just like if you’re a parent, you’re not allowed to say that one child is your favorite, which is generally the metaphor lexicographers will use when they’re asked that question."

11. The internet makes a lexicographer’s job easier.

For most of the job’s history, lexicographers found new words by reading as many books as possible. Reading is still an important part of their work, but thanks to the internet, they have a greater variety of materials to pull from than ever. Emily Brewster mentions Google Books and online corpora—collections of text excerpts from different places, sometimes related to a particular subject—as some of her favorite sources for researching new words and their definitions and origins. But her most reliable resource is a popular social media site. “I really like Twitter in general,” Brewster says. “From Twitter, I get to a huge variety of sources. It’s a really good network for connecting with all kinds of publications.”

Buckingham Palace Used to Have a Bar For Its Staff—Until They Started Getting Really Drunk

Chris Jackson/Getty Images
Chris Jackson/Getty Images

You don’t have to be a member of the royal family to enjoy some of Buckingham Palace’s spectacular perks. According to Insider, the staff has its own gym, swimming pool, squash and tennis courts, choir, book club, and 24-hour confidential counseling services.

They even used to have a private bar, but management was forced to shut it down after staff members kept getting too drunk. Insider reports that Dickie Arbiter, the Queen’s former press secretary, shared the not-so-posh tidbit in a new documentary called Secrets of the Royal Palaces, which is airing on the UK’s Channel 5 this month.

It’s not clear if a few irresponsible employees ruined it for everyone or if there was reckless over-imbibing across the board. Were the famously stoic Buckingham Palace guards among the guilty? We’ll probably never know—Arbiter kept his comments on the matter concise and rather vague, explaining that staff had gotten “too worse for wear,” so “they had to get rid” of the bar.

Though it’s highly unlikely that the 93-year-old queen was tossing back tequila shots with her ladies-in-waiting, she has been known to enjoy an alcoholic beverage from time to time. Her drink of choice is gin mixed with Dubonnet, and her former chef Darren McGrady told CNN that she also occasionally indulges in a glass of German sweet wine with dinner. “Just in the evening,” he emphasized. “She certainly doesn’t drink four glasses a day.”

Perhaps the possibly brief, definitely wondrous life of the Buckingham Palace staff bar will be covered in a later season of Netflix’s The Crown.

[h/t Insider]

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