11 Behind-the-Scenes Secrets of Prop Masters

Francois Guillot/AFP/Getty Images
Francois Guillot/AFP/Getty Images

Whether it’s the proton packs in Ghostbusters, the sinister teacup in Get Out (2017), or one of the many unsung objects used on sets every day, prop masters are responsible for buying, making, and/or managing many of the items you see onstage or onscreen. Mental Floss spoke to several of these multi-talented (and multi-tasking) professionals from film, TV, and indie theater about what it's like to wrangle foam core, test fake drugs, and make sure the food always look fresh.

1. THEY’RE BASICALLY MACGYVER.

Prop professionals have to make or buy a wide variety of objects, often using restricted materials or a limited budget, so it’s no wonder that they have a reputation for being skilled jacks-of-all-trades. According to Joanna Tillman, a prop professional working primarily on TV shows (she was the on-set prop master for Orange Is the New Black), prop work is a great fit for the rare individual who’s “an expert at knots, firearms, cars, and making things out of tape.”

That’s particularly true on indie or low-budget productions, where a prop designer has to “look at something that’s supposed to be one thing and see something different,” Stephanie Cox-Williams, a prop and special effects/gore designer for indie theater and film, explains. Williams says she once created a race car for a theatrical production out of foam core, wires, hoses, and a Nintendo console.

On big union shoots, however, a prop master’s job can be much more specialized, which means they may not have to employ MacGyver-level skills (although they always help). Anna Butwell, an on-set and assistant prop master for film and TV productions like The Affair series, says her job is specifically focused on managing interactions between actors and props on set, or “putting props in people’s hands and really hoping that they don’t get lost, broken, or damaged.”

2. THEY ARE EXPERT SHOPPERS.

Props for rent at History for Hire prop house in North Hollywood.
Props for rent at the History for Hire prop house in North Hollywood.
Robyn Beck/AFP/Getty Images

The job of a prop master often has less to do with being a mad scientist than with being a savvy shopper, and a project may involve long hours of trolling Amazon rather than hours spent in an art studio. “People think it’s this interesting journey,” Tillman says, “but instead it’s like 18 hours on eBay.”

Smart and efficient prop shopping is a skill that’s acquired over time, and much of it depends on knowing where to look. A good prop master will have a sense of whether a prop should be rented from a prop house, bought at a big box store, or scrounged from a dollar store or Goodwill.

3. JUST ONE PROP IS NOT GOING TO CUT IT.

It’s not enough for a prop person to locate just one perfect prop—they also need multiple backups. According to Hannah Rothfield, a New York-based film and TV researcher, art director, and prop master on the forthcoming Alec Baldwin movie Blind, “You should have at least three extras of any prop, because accidents happen all the time.” Props take a beating on set and get broken; mechanical props can malfunction; and props sometimes go missing. On a tight shooting schedule, considerable headache and panic can be avoided by always having a backup prop waiting in the wings.

Cox-Williams says that durability is a big issue for stage props, especially in indie theater, where the luxury of backups might not be an option. Props have to last. She describes being tasked with finding pool cues to be used in an action scene and discovering “the most expensive would not last more than a couple of hits in a fight. Therefore, the cheapest most durable prop I ever made was dowel rods and model magic painted to look like pool cues.”

4. THEY ARE VERY ORGANIZED.

Slate film and notebook on a white background.
iStock

Even if a production has multiple backup props, it’s still crucial to keep a careful eye on them. Prop departments on large productions maintain a system of bins and labels to keep props organized and in their correct place. Great prop masters will also sometimes try to stay a step ahead of the production in terms of anticipating unvoiced needs. Rothfield says that after going through a script and highlighting all of the props mentioned, she makes a second list of props that are not mentioned by name but that might occur in a given setting. That way, if a director or actor requests something new, she isn’t caught completely off-guard.

Surprises do happen, though. Rothfield describes an instance when an actor requested a photo album for his character during rehearsals and she had 45 minutes to compile the photos, print them, and bind them if the production was going to stay on schedule.

5. THEY BECOME EXPERTS IN WEIRD AREAS.

Soup cans and other mid-century food and daily items at the History For Hire prop house in North Hollywood, California
Mid-century canned food and other items at the History For Hire prop house in North Hollywood
Robyn Beck/AFP/Getty Images

Since props can encompass such a wide range of potential objects and time periods, prop masters often find themselves deeply immersed in a highly specific area. “A props person ends up being an expert in whatever it is they’re doing,” Tillman says. For example, while working on Mr. Robot she became familiar with how computer servers function; Nurse Jackie taught her about automatic external defibrillators (AEDs) and emergency room procedures; and Orange Is the New Black was a chance to learn about what is and isn’t considered contraband in prison and what might be considered a potential weapon.

“You have to make sure you understand [the prop] because you’re going to have to explain it to the actor,” Tillman says, “and they’re going to have more questions about it than you ever thought possible.”

6. THEY ARE RESPONSIBLE FOR FURRY CREATURES, TOO.

Cats, dogs, and birds may not immediately come to mind when you think of props, but the prop department plays a key role in handling animal actors. Tillman explains that while union productions typically hire an animal wrangler, props is responsible for finding an animal vendor and acting as a liaison between the director, writer, and vendor.

The situation can be a bit messier on non-union productions. Tillman says that one of her first production jobs was acting as both a rabbit wrangler and a prop-maker charged with creating a fake rabbit. “I was living in a hotel in Albany with two rabbits … [and] hollowing out a rabbit’s foot [to make a prop],” she says. “The rabbits would be looking at me, and I was like ‘don’t judge me.’ It was such a weird summer.”

7. THEY MIGHT HAVE TO DO DOUBLE-DUTY AS A CHEF.

Food-focused productions with a big enough budget typically hire a food stylist to oversee on-camera eats, but in other instances, that task falls to the prop handler. Their job includes making sure that the food looks the way the director wants it to, and that there are many, many, many backups, so that the food always appears fresh on camera. One potential complication in this area: actor dietary restrictions. Rothfield describes a shoot where a vegan actor was to be depicted eating a steak, so she and her prop assistant (who fortunately happened to be an ex-sous chef) went to a vegan restaurant for a seitan steak, which they smothered in mushroom sauce.

8. THEY’RE ALSO RESPONSIBLE FOR CARS. AND FIREARMS. AND SOMETIMES BLOOD.

Members of a film crew standing near a car covered in water or soap under lights.
iStock

Stunt choreographers are called in when a scene involves a car chase or shootout, but the stunt department doesn’t usually provide the guns or cars. That’s the job of the props department—although the stunt department often adds safety structures to the items. According to Tillman, every prop person with a union card receives a weapons certification and training on safe handling of firearms, and must undergo an FBI background check to rent blank-firing weapons in NYC.

Depending on the shoot, prop masters may also be in charge of fake body parts, blood, and other fluids. And according to Tillman, props may also provide hospitality items like heaters, tents, and chairs. Once again, their versatile reputation is well-earned.

9. THEY TEST THE FAKE COCAINE THEMSELVES.

Prop master tips for creating fake cocaine and other faux drugs, like the ones used in The Wolf of Wall Street (2013), seem to be a source of ongoing fascination, no matter how many times they provide their secret recipe. (Cornstarch or Vitamin B powder for cocaine, oregano or hobby store moss for marijuana, freeze-dried regular mushrooms for magic mushrooms.) “There’s all these articles describing ‘this is what fake cocaine is,’” Tillman says. “Everyone knows what fake coke is. What they don’t know is that I test it to make sure it doesn’t hurt the actor to snort.”

10. MUCH OF THEIR WORK GOES UNNOTICED.

An employee at Bonhams auction house holds a 'Kryptonite' prop crystal from the film 'Superman III',

A Bonhams auction house employee holds a Kryptonite prop crystal from the film Superman III.

Oli Scarff/Getty Images

When it comes to prop versions of common objects, a lack of attention from audience members means that the prop master has done their job correctly. Butwell says that her work generally should not be noticed “unless it’s an amazing prop, or you screwed up.”

“Props are essentially an iceberg,” she explains, “you see 10% sticking out of the water, but the 90% of the mass under the surface makes up the bulk of the material. If you see an actor drinking a beer on screen, there are probably five/six identical bottles standing by just in case. Most likely, all of these bottles had to have their real labels scraped off and fake ones put on. Someone else had to generate the graphics ... It has to be reset every take. And this is just for someone to drink a beer on screen.”

11. THEIR JOB IS NOT JUST ABOUT STUFF.

Union rules specify that a prop is any object touched by an actor, which means prop people have to think about the human side of the equation as well as how things look. They have to watch out for the safety and comfort of the actor at all times, whether that means testing cocaine or teaching actors how to use an AED. “A lot of the time you’re handing an actor something they could hurt themselves with, so you have to communicate,” Tillman says. This goes for common household items, like spray bottles of Lysol, as well as more dangerous props.

“The objects that we use in our everyday life, as soon as you put it on camera and give it to an actor it becomes the most foreign thing in the whole world. Normally people think ‘I won’t spray myself in the face,’ but the actor is doing a lot of work on their character.”

And, of course, props have little meaning outside of their relationship to an actor. “I love when you get on set and you lay out your props and the actor suddenly gets into character with it,” Rothfield says. “That’s when the prop can become a star of the film.”

12 Secrets of Starbucks Employees

A Starbucks employee hard at work
A Starbucks employee hard at work
GIANLUIGI GUERCIA/AFP/Getty Images

With 277,000 employees across 24,000 retail locations, Starbucks is one of the largest restaurant brands in the world. These highly trained career caffeine dealers need to master drink recipes, cope with long lines, decipher inventive menu interpretations, and never lose their smile while doing it. To get a better sense of what working at Starbucks entails, we got in touch with three employees who served up details on pet peeves, the significance of apron colors, and why they’re not actually baristas. Here’s what else we found out.

1. Starbucks employees are referred to as partners, not baristas.

It would be technically incorrect to refer to a Starbucks barista as a barista. According to the company, they’re called partners. While that terminology might be meant to foster a sense of professionalism and commitment, it also has a financial meaning. “We’re referred to as ‘partners’ because a year into our employment, we get a small percentage in the company, so we’re all stock partners,” says AJ, a partner in Florida. Depending on the region, partners can make between $10 and $15 hourly, with 401(k) matching and health care. Some employees are also eligible for paid tuition through Arizona State University's online courses.

2. The color of their Starbucks apron means something.

A Starbucks employee prepares an order
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Most Starbucks employees don a green apron when reporting for work. But if you’ve ever seen a partner sporting a different color, it might indicate a certain level of seniority and experience. “Black aprons were given during a time when something called a Coffee Master program was in effect,” says M, a partner working in the Southeast. “People with those aprons worked very hard to learn everything about coffee through Starbucks. Starbucks had a program partners could receive certification through that involved lots of courses and training and coffee tastings. They’re the people to ask about types of coffee beans and teas. It’s also an indicator they’ve been with Starbucks a while because the program has been cut, at least in the U.S.”

Other apron variants include a cherished red version for holidays, and aprons with embroidered names that can also signify seniority. “It costs money to embroider an apron so managers won’t likely put a name on an apron unless that person seems unlikely to be part of turnover,” M says.

3. Starbucks partners aren't amused by the funny names you try to use ...

Starbucks employees typically ask for a customer’s first name when accepting a drink order. The name is written on the cup and called out when the order is ready. Sometimes, customers opt to use something other than what’s on their birth certificate. AJ has heard “Captain America," “Spider-Man,” "Daddy,” and “Barry Allen” (a.k.a. the Flash), among others. “We’ve heard it all before. You’re not funny. In fact, when people do this, I call out the drink and modifications instead of the name.”

4. ... And sometimes Starbucks employees have to deal with people who refuse to give their names at all.

A Starbucks customer holds a coffee cup with their name written on the side
Justin Sullivan, Getty Images

Some especially wary Starbucks customers won't give their first name to a green apron. “I do remember one time I asked a lady for her name and she said, ‘No, I don’t wanna give you my name,’” says Maria, a Starbucks employee in Canada. “[That] took me by surprise because I had never had someone refuse to give me a name before.” In the event of a no-name situation, partners will usually just call out the drink order.

5. Working at Starbucks makes you a caffeine fiend.

One of the big benefits of being a Starbucks partner? The free coffee. One big drawback? The free coffee. “I drink so much coffee it isn’t even funny,” M says. Employees trying new drinks or just picking up a coffee for hydration can lead to a considerable caffeine intake throughout the day—even on days off. “On days I don’t work, I still drink one to four cups a day or I’ll get a splitting headache," M says. "On days that I work, it can be the same to more, but the caffeine doesn’t help with alertness anymore. It’s lost its benefit.”

6. Starbucks employees might “decaf” rude customers.

A Starbucks coffee cup is seen in close-up
Christopher Furlong, Getty Images

No one at Starbucks is ever going to tamper with your order with intent to cause harm, but particularly rude customers might be subject to a subversive “decaffing.” That’s when a caffeinated order is swapped out for decaf out of revenge. “I’ve ‘decaffed’ someone once or twice but it’s a sneaky task that can backfire and I’m too busy to put in the effort to decaf someone unless they’re spit-in-your-face horrible,” M says. “I’ve done it in front of my manager once and the customer was so incredibly horrible, my manager just nodded like she understood.”

7. Starbucks partners are happy to serve your dog a “puppuccino.”

Employees at Starbucks are generally pretty happy to see dogs, an especially common occurrence when working at the drive-thru window. You can ask for—and they may even offer to prepare—a “puppacino,” a cup full of whipped cream. Just don’t expect them to do any heavy petting. “We are not supposed to touch the dogs for food safety reasons,” M says. “But I’ve definitely thrown on some gloves or run to wash my hands [so I can pet them].” M adds that puppacinos should be a sporadic treat, as they’re full of sugar and not exactly part of a healthy diet.

8. Starbucks employees know you get confused about the drink sizes.

A Starbucks store menu is pictured
Chris Hondros, Getty Images

Starbucks has drawn criticism for using Italian words for their drink sizes. A tall is 12 ounces; a grande is 16 ounces; a venti hot, 20 ounces; a venti cold, 24 ounces; and a trenta (only available for certain drinks), 31 ounces. Owing to confusion or indifference, many customers still use the more common "small, medium, large" terms. If you're wondering whether that irritates partners, the answer is no. “I would say 30 percent of people use our terms and know what they mean,” AJ says. Others use the more common sizes, or whatever size they happen to see on the menu. The problem, AJ adds, is when customers order a size in Italian and then complain they didn’t know what it meant, necessitating a time-consuming change in the order.

9. New Starbucks hires are known as “green beans.”

To become a Starbucks partner, employees have to master a long list of drinks. During that training process, they’re referred to as “green beans.” But how much training they get depends on a store’s staffing. “The training experience can be a crapshoot,” M says. “We’ve gone through understaffed, overcrowded periods where green beans go through a revolving door due to lack of training. [They’re] almost just given an apron and asked to study the standard recipes when they like.” Ideally, M says that green beans are paired up with a senior employee and shadow them during a shift, asking questions and observing drink preparation and customer interactions. M believes proper training correlates with a lower turnover: “The better and longer and more dedicated the training, the less likely we have turnovers.”

10. Starbucks employees want to create a connection with you.

A woman sips from a straw outside of a Starbucks location
Joe Raedle, Getty Images

Starbucks partners have a corporate mandate to be friendly. It’s called the “customer connection,” and it’s highly valued by the company. “We are evaluated and scrutinized on our ‘customer connections,’” M says. “We are pushed to greet everyone by name if they’ve come in several times before. Even if we’re working drive-thru, we’re supposed to stop to greet someone entering the café. The cacophony of ‘Hi, welcome’ every time the door opens has startled a lot of customers. It’s almost Pavlovian and robotic, but we get confronted about not doing it multiple times per shift.” M says that that unforced interactions are preferable to sticking to the required script. “The only real time I enjoy the customer interaction is when it’s genuine and not the result of my forced ‘Any plans for the weekend?’”

11. Starbucks employees can run out of patience with drive-thru customers.

Unlike most other food and beverage service locations, Starbucks invites customers to customize orders. It’s a dizzying array of options that can take time to sort through when customers order via the drive-thru, and employees have noticed that people can be less than friendly while they wait in the queue. “I think one of the biggest culprits is people are desensitized to drive-thrus,” M says. “You’re not seeing your barista ring you up, one make your food, one make your drink as quickly as possible with sweat pouring down your face, burns on their hands, and their neck kinked.” Oddly, M notices those same people can soften their demeanor when they pull up in person to pay. “My coworkers have noted that a good percentage of people who were rude at the speaker box seem nicer at the window and think it’s funny that these customers seem to take on a new personality when they see us as humans. The same humans who took their order.”

12. Latte art can be tricky for Starbucks employees.

Milk is poured over a cup of coffee in a decorative pattern
iStock.com/yktr

Starbucks partners can do latte art on request, but it’s slightly trickier than at other coffeehouses. “It’s really difficult and a learning curve because of the shape and size of our pitchers,” Maria says. “They are bigger and wider than the regular pitcher so it’s a bit harder to make good milk to do latte art with. So, don’t expect all partners to know how to do latte art. It’s hard!”

19 Secrets of Public Librarians

iStock.com/FangXiaNuo
iStock.com/FangXiaNuo

The nation's first free public lending library opened in Massachusetts in 1790 with a collection of books donated by Benjamin Franklin, and public librarians have been helping Americans figure stuff out ever since. Sure, librarians excel at matching the right novel or biography or picture book to the right reader, but their mission is broader, and rooted in a radical idea: Everyone, regardless of age, ethnicity, financial status, or any other factor, has a right to information. In honor of National Library Week, Mental Floss spoke to five public librarians to find out what they do behind the stacks to keep these local repositories of knowledge thriving.

1. Librarians need to have at least a master's degree to get a job.

A young man handing over a book at a library
iStock.com/kali9

In order to score a job, librarians need a master’s degree in library science, library and information studies, or librarianship—programs in which they learn about cataloguing and organizing, statistics, research, management, and digital reference, among other essential skills. A librarian-in-training may also pick a specialty, like archival studies or rare books. Some librarians go on to earn a doctorate in library science; this degree can open the door to jobs in places like the Library of Congress and corporate research libraries.

2. They're increasingly in demand.

Librarians earn a mean annual income of $61,500—about $10,000 higher than the average for all occupations nationwide. And in case you're thinking it’s a dying industry, the Bureau of Labor statistics estimates that librarian jobs of all kinds—not just those in public libraries—will increase by 9 percent by 2026. In fact, a 2017 report by the education and publishing company Pearson found that librarians, curators, and archivists were among the occupational groups with the highest probability of increased demand by 2030 [PDF].

3. Librarians can help you with everything from metadata to filling out your taxes.

Librarians are trained in accessing all sorts of information, not just what you find between two covers. Some of them, like Erica Findley, who works at the Multnomah County Library system in Portland, Oregon, specialize in metadata, which she describes as a fancy word for “how you describe a thing" (technically, it's data about other data). She focuses on making online catalogs easier for patrons to search: “We try to put ourselves in a user’s shoes—what kind of key word are you going to type into the search box?”

Her colleague Kady Ferris specializes in electronic content, and says it’s her mission to encourage patrons to “think beyond the library as a physical space where they can get the latest bestseller.” That means assembling electronic resources—e-books and audio books, digitized objects like photos and pamphlets, streaming media, and online databases.

Not sure how to tell fake news from real news? Ask a librarian. They can also help you research how to fill out tax forms, get career training, find an AA meeting, and apply for citizenship. “People think, ‘Librarians know everything!’” says Michelle Krasowski, an adult librarian specialist in Contra Costa County, California. “No, but we know where to look for it.”

4. There's plenty of research behind librarian recommendations.

What does a librarian want most? "To give someone the perfect book,” says Gia Paolini, a Contra Costa County community library manager. That said, no one, or 10, or 100 librarians can read every book published in a year. So, they do their own research in blogs and trade publications like Publishers Weekly, attend training sessions and webinars, and consult librarians-only subscription databases like NoveList.com, which offers book recommendations by librarians, for librarians. Rakisha Kearns-White, a young adult specialist at a large library in New York City, says she belongs to a committee whose members read several books every school semester, then present talks on them to their peers. Still, they read a lot—Kearns-White says "some colleagues read 1000 books a year, which is amazing. I don’t know how they do that."

5. Librarians love helping to settle a bet.

There’s a mundane occurrence to delight every librarian. “Especially if there are language barriers, I love when someone musters the courage to ask me a question and we can go back and forth to make sure I connect them to the right resources,” Krasowski says. For Paolini, it’s when “someone comes in nervous, expecting us to be mean, then they tell me, ‘You guys are so nice … and I didn’t know you had e-books!”

But Paolini's favorite thing of all is getting a call at the phone reference desk from a sports bar where two buddies are arguing over player stats: “I’m like, ‘This is great that you’re calling the library to settle a bet!'”

6. Librarian jobs are often dependent on taxes.

Funding for public libraries is complex and varies place by place, but the bulk often comes from city or county allocations or property taxes, supplemented with state or federal dollars, as well as private donations. The nature of these sources can make them inconsistent from year to year, which means librarians' jobs are often subject to uncertainty. Paolini says the economic crash of 2008 was "awful." She explains, "We’re funded mostly by taxes, so when home values completely crashed we were looking at layoffs and [shortening] the hours we were open.”

Sometimes libraries have to get creative to fill budget shortfalls: The Carnegie Library in Pennsylvania raised money to fill some of a $5.5 million funding gap in 2010 by selling seasonal ornaments, according to the Pittsburgh Post-Gazette, and other libraries have been forced to get similarly inventive by hosting fun runs, wine tastings, mini-golf, and even Scrabble tournaments at the library.

The good news, though, according to Paolini, is that despite the occasional politician who thinks libraries waste public money and should be abolished, “99 percent of people [seem to] love libraries and are happy to fund them. We’re not going anywhere.”

7. Please don't ask the librarians for "boy books."

Little boy sitting on a stack of books and reading
iStock.com/FatCamera

Every librarian has their own set of pet peeves (not reading the posted hours, leaving books randomly in the stacks), but Kearns-White says that one of hers is when people come in and ask for "boy books" or "girl books." Her response: "Our books have no gender—I can recommend a good story about XYZ." Asking for books by gender, she says, "perpetuates unnecessary gender stereotypes and also perpetuates the idea that boys don’t like to read books written by women or starring women, and it’s really not true."

Another pet peeve? Parents who think their kids are reading the "wrong" kinds of books—comic books, say, instead of Shakespeare. In that case, Kearns-White will go above and beyond to get kids the books they want. “I’ll take the kid into a section where the [parent] can’t hear and say, ‘Listen, I can see you don’t like fiction but your mom isn’t going to get off my back about it. I’ll grab a book that seems like it could be remotely interesting to you, while you go get the book you really want. I’ll convince your mom to let you get both.’”

8. Librarian stereotypes from pop culture make them roll their eyes.

Negative images of librarians abound in pop culture—most recently, in the Netflix series Stranger Things. “The librarian [in one episode] is like, ‘You can’t have any more books because you’ve already got three out,’ and she’s so nasty about it,” Paolini says. “Every single librarian I know would say, ‘I’ll make you a deal.’”

The portrayal of librarians as dowdy spinsters gets another eye-roll, as does a messy library. “The library in No Man of Her Own (1932) with Carole Lombard looks like an apocalyptic nightmare. No librarian would ever let that happen,” Paolini says.

9. They wish you wouldn't use bacon as a bookmark ...

Three strips of bacon on a white background
iStock.com/RondaKimbrow

Librarians find all kinds of objects wedged between the pages of books—$100 bills, Broadway tickets, condoms, paychecks, love letters, drugs, hatchets, knives, and even a vial labeled “smallpox sample.” Messiest of all, though, might be the food left in books, like crumbled Cheetos, slices of pickles, and whole strips of bacon (both cooked and raw).

10. ... or leave weird things in the book drop.

People also love to stuff strange items in the book drop, whether it's a dozen doughnuts—how thoughtful?—or a live raccoon. Librarians have also found fireworks, eggs, and dead rabbits and fish, both of which required carefully cleaning the book drop as well as the books that had been inside. Dewey Readmore Books, a library cat from Iowa, was originally deposited as a kitten in the night drop box, then became an international celebrity.

11. Librarians never talk to many of their patrons ...

Between online catalogs, self-serve check-out stations, and e-books and audiobooks that are accessed with the OverDrive app from home, “We never even interact with most of our users,” Ferris says. The surge in online usage doesn’t mean actual books and periodicals have become irrelevant, though; they’re just as in-demand as they ever were. “As librarians, it’s important for us not to dictate what libraries should be,” Krasowski says. Online services “help us support the diverse needs of our communities.”

12. ... But if you're weird, they might give you a nickname.

Librarians meet plenty of characters. Brooke McCarley documented her (brief) interlude working in a library for ThoughtCatlog.com; among her most memorable patrons was a man who gifted her a bag of used teddy bears "in case I could use them." Reddit’s libraries subreddit is also filled with librarians sharing stories about visitors bringing in kittens, reciting erotic poetry, showing up with cotton balls in their ears and noses—and smelling of everything from urine to gasoline. If you're particularly memorable, staff might make up a special name for you—according to redditor Greenjourney, one character at a small rural library has been nicknamed "Prince Valiant" by the staff for his bowl-shaped haircut and "medieval bathing habits."

13. Their job can come with unexpected hazards.

A senior librarian reading to small children
iStock.com/fstop123

Librarians get yelled at, hit on, and insulted. “Sitting out there at a desk opens you up to all kids of micro-aggressions,” Kearns-White explains. But even on an average day, programs can go a little … sideways. “I remember holding up a big tarantula and all the kids screaming,” Paolini says about her years running programs as a children’s librarian. “We also lost a boa constrictor once.”

Most public libraries have a code of conduct in place so librarians can eject anyone who’s intoxicated or acting abusively. These behaviors can lead to suspensions, although, Paolini says, “Most of us look at being in this space as a human right. You’d have to be an incredibly bad person—tried to hurt children or something—to get banned for life.”

14. Sometimes library patrons just want to talk.

Some patrons need validation for their parenting skills, or a sympathetic ear to complain to. “Since public libraries are one of the few spaces you can go where nothing is asked of you, you get a lot of folks in crisis looking for help,” Ferris explains.

Other resources librarians may provide, depending on the needs and desires of their patrons: summer lunch programs for low-income kids; maker spaces; musical events; and access to on-site social workers.

15. Their goal is to make lifelong learners—of patrons, and themselves.

A librarian helping two patrons at computers
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Between 1883 and 1929, steel mogul Andrew Carnegie funded thousands of public libraries around the world—including 1795 in the U.S. “The history of the Carnegie free libraries is still with us,” Krasowski says. “This is one of the few places in the world where you can walk in and go through the stacks, and there’s no gatekeeper."

It’s just this freedom and openness that attracts so many librarians to their profession. “We love information, and most of us are lifelong learners,” Krasowski continues. “What I love most is when people ask me questions from a different sort of life context [or background]. I’m excited to say, ‘I never thought about that! Let’s find out together.’”

16. Sometimes librarians need to wear costumes.

A large part of a librarian’s job is to get libraries recognized as community resources. For Krasowski, that means forging connections with organizations involved in animal services or workforce development, for example. “They may have experts who provide specialized services to the community, and we can support them by bringing certain [tools] into the library,” she says. For job development, that might mean things like training seminars, books about how to make a career change, and linking to national databases of jobs, like the U.S. Department of Labor's CareerOneStop.com

Children’s librarians also get requests to read at daycare centers and schools—and often, to dress up like characters such as Pete the Cat or one of the Wild Things. “Sometimes you think, ‘I didn’t go to library school for this,’” Paolini says. But that kind of outreach gives librarians the opportunity to introduce the library to new readers, promote summer reading programs, and get kids to sign up for their own library cards.

17. Librarians have a code of ethics.

A friendly librarian helping a patron at a desk
iStock.com/Steve Debenport

In 1939, the American Library Association, the leadership body for professional librarians, adopted a 28-point Code of Ethics, which has been foundational to the mission of librarians ever since. It’s been amended three times since it was first adopted, and cut from 28 points to 8, but its basic tenets remain the same—serving as a mission statement of “general ambition” in dealing with censorship, privacy, and how a librarian should juggle her private views when they differ from those of her employing institution. Privacy especially, Krasowski says, is "an important thing to think about now, with discussions about the privacy of information and user data. Librarians are at the forefront of this, and understanding what privacy is, since we see people as individuals—not data sets.”

The Code of Ethics are just guidelines, however—they're not legally binding, so violating them won't get a librarian fired.

18. They might hide the office supplies.

Most librarians are highly educated professionals who take their job very seriously. That said, they're humans, too, and the Tumblr Librarian Shaming collects some anonymous confessions from librarians who have behaved less-than-perfectly. That might mean getting garlic butter on the books, refusing to check out DVDs that are hard to find, transferring phone calls from abusive patrons to other libraries, or hiding the tape dispensers ("because people think that using ‘a little bit of tape’ means taking about a foot").

19. The library doesn't want your old magazines.

“We love to talk to you and answer your questions, so please interrupt us, and don’t think of us as scary,” Krasowski says. “You are our first priority, and libraries would not exist if not for you!”

There is one notable exception to this rule, however. “Please do not ask us if we want your moldy, outdated set of Encyclopedia Britannicas, or your mother’s collection of Better Homes and Gardens,” Paolini notes. The answer to that question will always be a resounding “No!”

This article first ran in 2018.

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