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14 Secrets of College Counselors

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Applying to college can be an overwhelming experience. College counselors guide students and families through the entire process, whether it’s studying for standardized tests, writing application essays, asking teachers for letters of recommendation, or researching financial aid options. Unlike admissions counselors, who typically work for a college, college counselors work for high schools or as independent consultants. We spoke to a few to find out what they really think about helicopter parents, why perfect SAT scores aren’t always perfect, and how they help students deal with rejection letters.

1. THEIR FAVORITE STUDENTS DON’T HAVE STRAIGHT As.

While excellent grades are a boon to any college application, college counselors often enjoy working with students who don’t have straight As even more. “Contrary to what you might assume, it’s not the straight-A student who is most fun; it's truly the 2.5 to 2.9 [GPA] who struggles but itches to succeed,” Mae Greenwald, a college counselor at a private high school in Southern California, says. When this type of student is able to figure out what areas of study make them tick, a college counselor can help them choose a college that’s an ideal match for their passions, and that’s a more satisfying process than helping a student who is already well on their way. “Watching maturity set in and being able to set a mediocre student on a path to educational and career success is more satisfying than winning the lottery,” Greenwald explains.

2. THEY’RE WARY OF PERFECT SAT SCORES.

Perfect SAT scores are less helpful than you might think (unless you have the grades to match), according to Houston-based college essay consultant Katerina Manoff. “For an admissions officer, that’s a red flag that a student got a lot of coaching,” she explains in a Reddit AMA. “If you have the intellectual horsepower to do well on the SAT, what were you doing for the last 3.5 years of high school?” Manoff advises students, especially those with less-than-stellar grades, to focus on extracurricular achievements and passions such as visual art, drama, and sports rather than solely studying for the SAT.

3. THEY DEAL WITH VERY EMOTIONAL STUDENTS AND PARENTS.

Stressed student talks to counselor.

Because the end of high school marks an important rite of passage from childhood to early adulthood, students and parents often feel a rollercoaster of emotions during this time. Like a therapist or life coach, college counselors have to show empathy and navigate complex emotions. Dr. Steven Mercer, founder of Mercer Educational Consulting, tells Mental Floss that a big part of being a college counselor is knowing how to guide students and families through an emotional process: “As a counselor you have to listen more than you talk, you have to be able to quickly pivot when working with a student or family, and sometimes be forced to guess what they are truly needing because students and parents cannot always tell you outright.”

4. HELICOPTER PARENTS ARE DIFFICULT …

According to independent educational consultant Deborah Shames, who counsels students and families in northern New Jersey, helicopter parents are a very real thing. “I have had many, many helicopter parents who I suspect (or know) are doing the work for their kids, whether it’s the research, filling out the applications, creating the resume, or even writing the essays,” Shames says. “I have called out parents on this, explaining that this is only hurting their kid. Sometimes that’s effective; other times, not so much.”

5. … BUT APATHETIC PARENTS ARE A BIGGER PROBLEM.

While helicopter parents can be problematic, Greenwald explains that apathetic parents are actually more difficult to deal with than overinvolved ones. “Students are frequently embarrassed by their overeager parents, but they aren’t really a college counselor's problem,” she says. “Less involved parents are far more bewildering.” When parents are unwilling to participate in the college choice process or are unenthusiastic about their child’s future, students suffer and become less engaged in the process. “It strips the joy from exploring the future and students feel that in every ugly way,” Greenwald says. Parental involvement is also necessary when students fill out college financial aid forms, as they require information such as parents’ income and taxes. Failure to get this information from parents can become a big obstacle to students who might miss out on scholarship or financial aid funds.

6. ACCEPTANCES FROM BRAND-NAME SCHOOLS AREN’T THEIR HOLY GRAIL.

Hispanic family celebrating college graduation.

Although some college counselors focus on getting their students into brand-name colleges, good college counselors scour the more than 3000 four-year colleges and universities in the U.S. to identify the best fit for each student, academically and socially. “There’s just nothing wrong with going to a lesser-named college for an undergraduate degree and planning on a graduate degree later,” Greenwald says. Depending on what areas students want to study, college counselors may recommend applying to lesser-known schools that would be a better match for the student’s intellect, interests, and long-term goals. “College is a time to learn, collaborate and grow up, not run to keep up,” Greenwald explains. “It’s more than a fancy college that lands the job—leadership experience, executive skills, organization and time management skills, a sense of humor, and that develops in college.”

7. THEY MAY HAVE TO INTERACT WITH A STUDENT’S ENTOURAGE.

Besides working with a student and his or her parents, some college counselors also work with an entourage of assistants, coaches, stepparents, and tutors. Although Mercer says he enjoys all the families he works with, he admits that some families act in ways that make his job more challenging. Mercer once worked with a family that had two personal assistants, two academic tutors, an SAT coach, and a therapist. “In addition to [them], both parents, the student and myself [were] involved in every phone call, online meeting, e-mail thread, or in-person meeting. As a result, I never knew who was going to show up at which meeting,” he says. “I never absolutely knew who was writing the essays or filling out the applications. Making decisions about which colleges to apply to or where the student would attend in the fall took a long time!”

8. UNFORTUNATELY, MONEY MATTERS.

Money and mortarboard hat.

Whether they send their children to a public or private school, parents with more disposable income are more able to hire an independent college counselor who is unaffiliated with their child’s high school. Counselors at public schools may oversee hundreds of students, making it nearly impossible to give each student enough time and attention. “In reality, I oversee 700-plus students. Some will make it to college, some won’t. I don’t have time to even talk to them all … Of course I think parents should hire a private consultant if they can afford it,” says one counselor at a public school in Atlanta.

9. THEY ADMIT THAT ADMISSIONS CAN BE A CRAPSHOOT.

No matter how accomplished their students are, college counselors acknowledge that getting admitted or rejected can sometimes come down to luck. “When you are dealing with schools that accept fewer than 25% of their applicants, it’s a crapshoot; you have to hope you have whatever they are looking for on a given day. I always tell families there’s a whole lot of random at the tippy top,” Shames says. Because elite schools have a limited number of spots, there are more perfectly qualified students who apply than get in. As Shames explains, amazing grades, high test scores, and impressive extracurricular accomplishments aren’t enough to guarantee admission. “These accomplishments simply put you in the ballpark; they don’t guarantee a home run.”

10. INEFFECTUAL PARENTS AND UNHEALTHY FAMILY DYNAMICS BAFFLE THEM.

College counselors see plenty of families with dysfunctional dynamics up-close. Whether parents are too involved or not involved enough in their children’s college application process, some parents don’t command respect from their children. “Parents often confuse rights and privileges. When I suggest phones go away when a struggling student studies, some parents look at me in disbelief. Respecting parents and their decisions should be non-negotiable,” Greenwald explains. “The scariest scenarios then and now are children in charge, the ones who hold their parents ransom with emotional and physical threats and parents so accustomed to handing over expensive toys, they forget their children can live without them if a child's behavior isn't up to par.”

11. REJECTIONS ARE HARD ON THEM, TOO.

As college admissions expert Lacy Crawford tells The Atlantic, some students and parents can take out their disappointment and anger on their college counselor. “I once had a father scream at me,” she reveals. “He had sent his daughter to private schools, he had done everything he thought he needed to do, and she didn’t get into Georgetown early.”

Similarly, Mercer explains that the most frustrating part of his job is dealing with students and parents who think that he’s responsible for the outcome. “Often this happens when a student and parent are overly focused on getting admitted into an uber-selective college,” he says. “I empathize with them, getting denied is disappointing. But what I find frustrating is when students and parents turn around and blame me for the outcome.”

Parents' and students’ unrealistic expectations may be par for the course, but it doesn’t make it any easier for college counselors. “I hate having to be the ‘dream crusher,’” Shames says.

12. THEY NUDGE STUDENTS TO TAKE RESPONSIBILITY FOR THEIR OWN DESTINY.

Young woman looking toward her future.

Although many students approach the transition from childhood to young adulthood with maturity, others expect their parents and college counselors to do the heavy lifting for them. “Some students act as though the difficulty of this rite of passage should be taken away from them. They expect me to do things that they should be doing,” Mercer says. “So many students don't realize that this is a journey, sometimes harder and sometimes easier, exciting or even thrilling. But, I cannot take away the hard parts, I can only lead them through the difficult stages.”

Shames echoes that view, explaining that she can teach students and give them support, but they need to own their journey. “I see myself as the GPS and the kids as the drivers,” she explains.

13. THEY’RE WELL-VERSED IN YOUTH CULTURE.

Because they spend so much time with teenagers, college counselors are often hip to the latest memes, music, and movies. “I feel honored and privileged to hang out with 17 to 18 year olds and learn from them—music, trends, and how to respond to a quickly changing world,” Greenwald says. Unlike teachers, who usually only see their students in a classroom setting, college counselors often get a bigger picture view of who a student is by talking with their parents, learning their likes and dislikes, and hearing their hopes and dreams for the future. Many students also feel more comfortable around their college counselor than their teachers because their counselor isn’t grading them.

14. THEY LOVE OPENING UP A WORLD OF POSSIBILITIES TO TEENAGERS.

Where a student goes to college can impact what jobs they get, who their lifelong friends are, and who they marry. College counselors enjoy setting students on a path for future success, but they also relish in expanding young minds. “My favorite part of being a private college counselor is talking to a high school student about one or two distinctive colleges that I think are great places for the student to consider, often colleges that are unique or less well-known,” Mercer explains. “I love the moment when the student’s eyes light up, and they say, ‘I didn't realize there was a college like that!’”

All photos via iStock.

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12 Secrets of Roller Coaster Designers
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Back in the early 20th century, engineers attempting to push the limits of roller coaster thrills subjected riders to risky upside-down turns and bloody noses. A century later, coaster designers rely on computer software, physics, and psychology to push the limits of the roughly 4400 rides in operation worldwide. To get a sense of what their job entails, Mental Floss spoke with several roller coaster specialists about everything from testing rides with water-filled dummies to how something as simple as paint can influence a coaster experience. Here’s what we learned.

1. GETTING STRAPPED IN MIGHT BE THE MOST EXCITING PART OF THE RIDE.

Roller coaster passengers prepare for a drop
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Known as a “thrill engineer,” UK-based Brendan Walker consults with coaster manufacturers and parks on the psychology of riding the rails. In his experience, riders getting secured into their seats are at the peak of their excitement—even more so than during the ride itself. “The moment the lap bar is being locked down and you have that feeling of things being inescapable, that you have to suffer the effects of the ride, is the highest moment of arousal,” Walker says. “The actual ride might only achieve 80 percent of that excitement.”

2. THEY TEST COASTERS WITH WATER-FILLED DUMMIES.

Bill Kitchen, founder of U.S. Thrill Rides, says it can take anywhere from two to five years for a coaster to go from idea to execution. Part of that process is devoted to the logistics of securing patents and permits for local site construction—the rest is extensive safety testing. “We’re subject to ASTM [American Society for Testing Materials] standards,” Kitchen says. “It covers every aspect of coasters. The rides are tested with what we call water dummies, or sometimes sandbags.”

The inanimate patrons allow designers to figure out how a coaster will react to the constant use and rider weight of a highly-trafficked ride. The water dummies—which look a bit like crash test dummies, but filled with water—can be emptied or filled to simulate different weight capacities. Designers also sometimes use the kind of crash-test dummies found in the auto industry to observe any potential issues prior to actual humans climbing aboard.

3. EVERY FOOT OF TRACK COSTS A LOT OF MONEY.

A roller coaster track is ready for passengers
iStock

There is absolutely nothing random about the length of a coaster’s track. In addition to designing a ride based on the topography of a park site, designers take into account exactly how much space they’ll need to terrorize you and not an inch more. When England’s Alton Towers park was preparing to build a ride named TH13TEEN for a 2010 opening, they asked Walker exactly how much of a drop was needed to scare someone in the dark. “It was a practical question,” Walker says. “For every extra foot of steelwork, it would have cost them £30,000 [roughly $40,000].”

4. ROLLERCOASTER TYCOON BROUGHT A LOT OF PEOPLE INTO THE BUSINESS.

The popular PC game, first released in 1999, allowed users to methodically construct their own amusement parks, including the rides. As a proving ground for aspiring engineers and designers, it worked pretty well. Jeff Pike, President of Skyline Attractions, says he’s seen several people grow passionate about the industry as a direct result of the game. “I remember when the game first got popular, I would go to trade shows and there would be kids looking to get into it using screen shots of rides they designed. The game definitely brought a lot of people into the fold.”

5. PAINT MAKES A BIG DIFFERENCE IN SPEED.

Cans of paint are arranged on the floor
iStock

For all of their high-tech design—the software, fabrication, and precise measures of energy—a good coaster ride can often come down to whether it’s got too much paint on it. “The one thing that will slow down a steel coaster is a build-up of paint on the track rails,” Pike says. “It softens where the wheel is rolling and hitting the track, which increases the drag.” A good, worn-in track will have grey or silver streaks where the wheel has worn down the paint, making it move more quickly.

6. A COASTER’S SKYLINE IS KEY.

Brian Morrow, Corporate Vice President for Theme Park Experience at SeaWorld Parks and Entertainment, says that the looming curvature of coasters spotted as guests drive toward and enter the park is very purposeful. “It’s like a movie trailer in that we want you to see some iconic coaster elements, but not the whole thing,” he says. “You approach it with anticipation.”

7. SOME COASTERS ARRIVE AS GIANT MODEL KITS.

The loop of a roller coaster track
iStock

Whether a coaster’s theme or design comes first is largely left up to the end user—the amusement park. But for some rides, manufacturers are able to offer pre-fabricated constructions that designers can treat like the world’s biggest Erector Set. “Sometimes I work on rides that have already been built,” Walker says. “They’re produced by a company and presented almost like a kit with parts, like a model train set. There’s a curve here, a straight bit here, and you can pick your own layout depending on the lay of the land.”

8. WOODEN COASTERS ARE WEATHER-SENSITIVE.

If you’ve ever been on a wooden coaster that seems a little shaky from one trip to the next, check the forecast: It might be because of the weather. Pike says that humidity and other factors can shrink the wood, affecting how bolts fit and leading to a slightly shakier experience. “The structure itself can flex back and forth,” he says. It’s still perfectly safe—it just takes more maintenance to make sure the wood and fasteners are in proper operating condition. A well-cared-for wooden coaster, Pike says, can usually outlast a steel model.

9. THE TIME OF DAY CAN AFFECT THE RIDE EXPERIENCE.

A roller coaster track at dusk
iStock

“A coaster running in the morning could run slower when cooler,” Morrow says. “The wheels are not as warm, the bearings are warming up. That could be different by 2 p.m., with a slicked-up wheel chassis.” Coasters experiencing their first-ever test runs can also be slightly unpredictable, according to Pike. "Those first trial runs [during the testing phase] can be slow because everything is just so tight," he says. "A lot of coasters don't even make it around the track. It's not a failure. It's just super-slow."

10. DESIGNS CAN COME FROM UNUSUAL PLACES—LIKE JAY LENO’S CHIN.

The twisting, undulating tracks of coasters can often be the result of necessity: Pike says that trees, underground piping, and available real estate all inform designers when it comes to placing a ride in a specific park. But when they have more freedom, coasters can sometimes take on the distinctive shape of whatever happens to be around the designers at the time of conception. “We had a giant piece of land in Holland that just had no constraints, and we were sitting around talking," Pike says. “And we started talking about Jay Leno’s chin.” The ride was a “loose” representation of the comedian's jaw, but “it is there.”

11. RIDERS ARE REALLY PERFORMERS.

Roller coaster riders enjoy the end of the ride
iStock

For Walker, the best advertising for a coaster is having spectators watch riders de-board after an exhilarating experience. “It’s all about that emotion,” he says. “A spectator basically asks, ‘What’s making them so aroused? What’s giving them such pleasure?’ The line for the ride is the audience. Imagining yourself on the structure becomes a very powerful thing."

12. THE FUTURE IS VERTICAL.

Biggest, fastest, longest—coasters are running out of superlatives. Because rides can only be designed with so many drips, rolls, or G forces, some companies are looking to the sky for their next big idea. Kitchen has been overseeing design of the Polercoaster for years: It’s a sprawling, skyscraper-esque ride that uses electromagnetic propulsion to carry riders upwards instead of across horizontal tracks. “We want to put it in places where land is very expensive, like the Vegas strip,” he says. “You can only do that if it takes up a lot less space.” Kitchen believes it’ll be another two years before ground is broken on the project, which is set to exceed the 456 feet of the current tallest ride, Kinga Ka at Six Flags in New Jersey. “It’ll be the world’s tallest—and hopefully the most fun.”

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14 Tasty Secrets of Trader Joe’s Employees
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With over 450 stores in the U.S., Trader Joe’s has become the preeminent destination for affordable groceries, quirky food flavors, and friendly customer service. But the grocery chain, based in Monrovia, California, is notoriously tight-lipped. Owned by a reclusive German family, Trader Joe’s has a strict no-media rule, and employees are warned against publicly sharing details of their job. Despite this hurdle, we've gathered some details on what it’s like to work there, from what really goes on in the break room to how much employees earn. So pour a glass of Two Buck Chuck, grab a few Triple Ginger Snap Cookies, and enjoy these tasty secrets.

1. THEY FEEL LIKE THEY WORK ON A SHIP.

If you’ve ever been inside a Trader Joe’s, you’ve probably noticed the store’s nautical theme. In the ‘60s, entrepreneur Joe Coulombe established the first Trader Joe’s in Pasadena, California, and the store continues its original tiki vibe today. Besides wearing Hawaiian shirts and leis, employees have maritime job titles such as Crew Member (they work the cash registers, stock shelves, unload deliveries, and clean the store), Merchant, Mate, and Captain. And instead of using intercoms to communicate with one another, employees ring nautical bells. “One ring means we need more cashiers up front, two rings means a crew member on a register needs assistance with something (i.e. carry out, clean up, etc.), three bells mean a manager is needed,” a Trader Joe’s Crew Member reveals in a Reddit AMA.

2. THE DAIRY SECTION IS THEIR NEMESIS.

A diary case at Trader Joe's
Joe Raedle/Getty Images

According to Natalie Royal, a Nashville-based songwriter and artist who worked as a Crew Member from May 2013 to May 2014, the dairy section’s frosty temperature can be difficult to deal with. “My least favorite shifts were the ones that required me to spend time stocking the milk, butter, and cream,” she says. But customers can easily cheer up employees who are stuck "working in the box," Trader Joe’s lingo for the refrigerated dairy section. “The next time you see an employee peering out behind the rows of yogurt cups, give them a thumbs up. Maybe it will warm their soul enough to help them forget they are stuck in a frigid box,” Royal says.

3. THEY HIDE STUFFED ANIMALS AROUND THE STORE.

To entertain kids and add a splash of whimsy to the shopping experience, employees at Trader Joe’s stores often hide a stuffed animal or plastic toy somewhere in the aisles. “It’s really just for kids to run around and find the missing animal, and they get a treat,” a Mate who works at a Washington Trader Joe’s writes in a Reddit AMA. “Kids seem to love it and parents go along with it too.” So next time you’re shopping, look out for a stuffed animal (lobsters, bears, and dogs are common), and you might earn yourself a free lollipop.

4. THEIR SALARIES AND BENEFITS ARE SURPRISINGLY GOOD.

A clerk bags groceries at Trader Joe's
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Most grocery store workers don't earn much. But Trader Joe’s employees enjoy high salaries, impressive benefits, and frequent opportunities for promotion. While most Crew Members make $10 to $24 per hour, Captains (store managers) earn more than $100,000 per year. After three months of work, employees receive health insurance (medical, dental, and vision) and a retirement plan in which Trader Joe’s contributes 10% of an employee’s annual salary. Every six months, employees who excel in customer service, teamwork, and productivity receive raises, and the company fills all open Merchant and Captain jobs by promoting current Crew Members and Mates, respectively.

5. THEY’RE PROBABLY RIPPED.

Most grocery store jobs involve some degree of physical work, such as lifting boxes and unloading shipments. But unlike employees at many other grocery stores, Trader Joe’s Crew Members perform a wide variety of physical tasks rather than specializing in one area. “I was probably in the best shape of my life when I worked at Trader Joe’s,” Royal says. “I was shocked to find how sore I was for about the first two plus weeks of working there. After slinging watermelons and stacking cans day after day, I ended up with guns of steel.”

6. THEY GET 10% OFF THEIR OWN GROCERIES.

Cases of Trader Joe's beer
Joe Raedle/Getty Images

Although they’re surrounded by food all day, Trader Joe’s employees still need to shop for their own groceries. Fortunately, their 10% employee discount saves them some money on their grocery bill. “Albeit pretty small, I was able to shave off a good chunk of my grocery bill every week,” Royal says. Since state alcohol laws vary, depending on where they live and work, alcohol may or may not be included in the discount.

7. THEY’RE HAPPY TO OFFER YOU TASTE TESTS (BUT DON’T BE GREEDY).

“I love when customers ask to try products!,” the anonymous Trader Joe’s Mate says. “We’re not gonna grill up a steak for you, but something that you can open up and taste, yeah go for it.” Employees get to eat whatever food is left over from the package or box, and any extra food is donated or thrown out. While most customers don’t abuse the store’s generous sampling policy, a few people do take advantage of it. “I’ve only experienced two or three occasions where a customer tried to take advantage of this and wanted us to open literally 10+ products,” the Trader Joe’s Crew Member says. “Management had to step in and kindly inform them that one or two products is fine but we have to draw the line somewhere.”

8. THEY MEET CUSTOMERS WHO TRAVEL FAR AND WIDE.

People waiting in line outside a Trader Joe's in Miami
Joe Raedle/Getty Images

Living in a town or city that doesn’t have a Trader Joe’s can be tough. To express their desire for the grocery chain to open a new location near them, some zealous customers create Facebook pages and sign petitions. (There's also a request form on the Trader Joe's website.) According to the anonymous Mate, Trader Joe’s is expanding rapidly, but not every city will get to enjoy a nearby store. “People drive 2 hours or so to come to my store to shop and spend upwards of $500,” he says. “There is nothing I can do on my end sadly. If you go to the website and complain/beg/ask politely, you may some day get that store you want.”

9. THEY REALLY ARE GENUINELY OUTGOING AND POSITIVE.

Trader Joe’s employees have a reputation for being super-friendly, and it isn’t usually an act. Whether a Crew Member personally escorts you to a hard-to-find product or strikes up a conversation about your favorite foods in the checkout line, employees are simply nice. “Everyone’s friendly. They’re genuine people too,” an anonymous employee tells Thrillest. “It’s not people who’ve been told they have to act nice. It’s people who genuinely care about how the customer’s feeling.” Caring employees create a supportive, communal environment that’s different than typical grocery stores. “My fellow Crew Members truly were the best,” Royal says. “I’ve always considered myself to be a pretty optimistic gal, but for the most part, I was just a dime dozen at Trader Joe’s."

10. THE BREAK ROOM KEEPS THEM WELL-FED.

An assortment of Trader Joe's snacks
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Trader Joe’s customers enjoy visiting the store’s sample station for food and coffee, and employees enjoy their own grub in the break room. “We are always cooking things up,” a Trader Joe’s employee tells Forbes. “When we get new foods in, we try them out. We eat and drink throughout the day here.” Because employees are constantly tasting new products and familiarizing themselves with older ones, they can recommend certain products to customers and speak genuinely about the flavors, textures, and overall tastiness of the food. And just like customers, Crew Members also definitely hit up the sample station. “I can’t even begin to tell you how many teeny tiny cups of coffee I chugged or samples I inhaled in a given shift,” Royal says.

11. THEY BLAST MUSIC WHEN THE STORE IS CLOSED.

Shift times vary, so some employees work during the day and others work at night. Royal, who typically worked with the night crew, started work at 2 p.m. and wrapped up around 10:30 p.m. “After closing the store to the public, we would blast music over the loudspeakers and ‘face’ the store,” Royal says, referring to the process of pulling the products to the front of the shelves and making the store look full and inviting. “With all of the late night heavy lifting, I found it extremely difficult to sleep. I think I figured out pretty quickly that my biological clock functions the best on a nine to five schedule, and that is a very rare, very coveted shift at Trader Joe’s.”

12. THE HOLIDAYS ARE PARTICULARLY TOUGH ON THEIR WAISTLINES.

Although most people indulge in sweets in the months between Halloween and Christmas, the winter holidays are particularly challenging for Trader Joe’s employees who are watching their waistlines. Each winter, the grocery chain sells a plethora of sugary seasonal items such as candy cane cookies, peppermint bark, and gingerbread men. And employees are around the treats all day, fielding questions from customers about the pumpkin ice cream and offering samples of eggnog. “The entire cookies and candy aisle turns into a holy relic of wonderment and me trying to not get fat,” the Mate says.

13. THEY LOVE BRIGHTENING A CUSTOMER’S DAY.

A chocolate bar
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“If a customer was having an ‘off’ day or if I just felt like going above and beyond for an awesome (usually polite) person, I was given the complete freedom to dazzle them how I saw fit,” Royal says. “Depending on the situation, I’d usually give them a bar of chocolate on the house or toss in a cute greeting card at the last second, and this resulted in some extremely rewarding experiences.” Once Royal gave a pint of ice cream (plastic spoon included) to a girl who had just been broken up with, and another time she threw in an extra frozen chicken tikka masala to a man preparing for an important job interview. “And on another occasion, I gifted a bouquet of sunflowers to a teary-eyed woman who I later found out had just lost her husband,” Royal says.

14. THEY TRAVEL THE WORLD TO FIND THE BEST FOOD.

Trader Joe’s employs a few buyers to travel the world looking for the best spanakopita, pork gyoza, and calzones, among other ethnic items. These product developers fly around the globe, visiting restaurants and food producers, all in the name of culinary research. Because Trader Joe’s typically stocks one or two types of a product rather than a dozen or more options, the chain ensures that the products it does stock are of the highest quality. After product developers find a supplier, such as an authentic Italian pizzeria, Trader Joe’s arranges for the supplier to make the pizza, freeze it, and package it with the Trader Joe’s label. Customers can then purchase the frozen pizza, heat it, and enjoy. Bon appetit!

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