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When Did the Do Not Call List Stop Working?

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There was once a time when picking up a call from an unfamiliar number didn’t guarantee you’d be talking to a robot. For several years following its introduction in 2003, the Do Not Call list successfully sheltered individuals from unwanted calls about gym memberships and cheap travel packages. Companies respected the list, and if they didn’t, they faced legal ramifications.

Then, at the turn of the decade, something changed. Telemarketing scams began trickling through the cracks, and today the Do Not Call list is about as effective as a free cruise offered over the phone is free.

So what happened? It may not be evident to current members, but the National Do Not Call Registry does work—with some numbers, at least. According to the Do-Not-Call Implementation Act, telemarketers (excluding surveyors, politicians, and charities) can be fined up to $40,000 for ignoring the list. So when it comes to calls from legitimate, law-abiding businesses within the U.S., the Do Not Call list is a useful barrier. Problems arise when callers never intend to follow the law in the first place.

Around 2010, the same time the internet made international calls a lot less expensive, phone scammers began relocating outside the U.S. Whether they’re calling from India or Jamaica, voice over internet protocol technology makes spamming numbers with prerecorded messages cheap and easy. Another trick, known as "call spoofing," allows frauds to input fake caller IDs to make it seem like they’re calling from within the country. Some telemarketers even go so far as to call from the recipient’s home area code, leading the person on the receiving end to think it’s someone they know.

“It’s difficult to identify who’s actually placing the call because of the call spoofing,” Maureen Mahoney, a public policy fellow for Consumers Union’s End Robocalls campaign, tells Mental Floss. “So that also makes it difficult to track these people down.” Even when authorities do catch up to operations working in foreign countries, most of the money scammed from consumers has already been spent. It’s no wonder that the U.S. loses billions of dollars to scam calls each year.

Phone owners are well aware of the problem. “We actually sent out an email to our list asking what’s one of the issues you’re most concerned about, and overwhelmingly the response was robocalls,” Mahoney says. Consumers Union took action by launching their campaign to end robocalls in 2015. Instead of going after lawmakers, who often receive the brunt of the public’s blame, the initiative targets phone companies. A petition on the organization's website calls on phone company CEOs to “provide free tools to block unwanted robocalls before they reach my phone.”

“We really believe that the phone companies are in the best position to address the problem,” Mahoney says. “They’re the ones with the best engineers and the technology and the know-how.” Some industry leaders have taken steps to tackle the issue. Time Warner customers have the option to sign up for Nomorobo, a service that blocks illegal robocalls, for free. AT&T made a similar option available for select devices in December, and T-Mobile rolled out a robocall-blocking feature of its own in April. But there are still many companies that have no such resources available, or only offer them at an additional cost.

If electing to block robocalls through your service provider is impossible or impractical for you, there are other ways to protect yourself. When an unknown number lights up your screen, don’t pick up. Sometimes a “hello?” is all the information telemarketers need to confirm you’re a living human being who is worth calling again. If you do decide to answer, don’t be afraid to hang up as soon as things start feeling fishy. Staying on the phone gives scammers more opportunities to squeeze information from you, so even asking to be taken off their list is more trouble than it’s worth.

One of the most notorious scams to look out for today is the IRS phone scam. To trick their victims, callers (sometimes calling from a bogus Washington D.C. area code) will say they work for the IRS and demand to be paid immediately. Americans have been cheated out of tens of millions of dollars as a result of this scheme.

Mahoney also warns consumers to be wary of calls claiming to come from card services (“We can offer you a lower interest rate!”), tech support (“We can fix your computer!”), and even your phone company (“You need to pay your bills! Could we have your card information?”). Even if you suspect the call's legitimate, it's always best to end the conversation and call back using a number you trust. “If someone’s asking for your personal or financial information, hang up the phone right away,” Mahoney says. “Report it to the FCC.” You can contact the Federal Communications Commission with your complaints here.

We already know that the Do Not Call Registry alone isn’t enough to keep telemarketers at bay, but it doesn’t hurt to keep your name on the list—even if all it does is cut down the amount of robo-harassment you receive each week by a call or two.

Have you got a Big Question you'd like us to answer? If so, let us know by emailing us at bigquestions@mentalfloss.com.

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Why Are Mugshots Made Public Before a Suspect is Convicted by the Court?
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Jennifer Ellis:

Several reasons.

1. Mugshots can help find people when they have absconded, or warn people when someone is out and dangerous. So there is a good reason to share some mugshots.

2. Our legal system requires openness as per the federal constitution, and I imagine most if not all state constitutions. As such, this sort of information is not considered private and can be shared. Any effort to keep mugshots private would result in lawsuits by the press and lay people. This would be under the First and Sixth Amendments as well as the various Freedom of Information Acts. However, in 2016 a federal court ruled [PDF] that federal mugshots are no longer routinely available under the federal FOIA.

This is partially in recognition of the damage that mugshots can do online. In its opinion, the court noted that “[a] disclosed booking photo casts a long, damaging shadow over the depicted individual.” The court specifically mentions websites that put mugshots online, in its analysis. “In fact, mugshot websites collect and display booking photos from decades-old arrests: BustedMugshots and JustMugshots, to name a couple.” Some states have passed or are looking to pass laws to prevent release of mugshots prior to conviction. New Jersey is one example.

a) As the federal court recognizes, and as we all know, the reality is that if your picture in a mugshot is out there, regardless of whether you were convicted, it can have an unfortunate impact on your life. In the old days, this wasn’t too much of a problem because it really wasn’t easy to find mugshots. Now, with companies allegedly seeking to extort people into paying to get their images off the web, it has become a serious problem. Those companies may get in trouble if it can be proved that they are working in concert, getting paid to take the picture off one site and then putting it on another. But that is rare. In most cases, the picture is just public data to which there is no right of privacy under the law.

b) The underlying purpose of publicity is to avoid the government charging people and abusing the authority to do so. It was believed that the publicity would help protect people. And it does when you have a country that likes to hide what it is up to. But, it also can cause harm in a modern society like ours, where such things end up on the web and can cause permanent damage. Unfortunately, it is a bit of a catch-22. We have the right to know issues and free speech rights smack up against privacy rights and serious damage of reputation for people who have not been convicted of a crime. The law will no doubt continue to shake out over the next few years as it struggles to catch up with the technology.

This post originally appeared on Quora. Click here to view.

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What Happens When You Flush an Airplane Toilet?
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For millions of people, summer means an opportunity to hop on a plane and experience new and exciting sights, cultures, and food. It also means getting packed into a giant commercial aircraft and then wondering if you can make it to your next layover without submitting to the anxiety of using the onboard bathroom.

Roughly the size of an apartment pantry, these narrow facilities barely accommodate your outstretched knees; turbulence can make expelling waste a harrowing nightmare. Once you’ve successfully managed to complete the task and flush, what happens next?

Unlike our home toilets, planes can’t rely on water tanks to create passive suction to draw waste from the bowl. In addition to the expense of hauling hundreds of gallons of water, it’s impractical to leave standing water in an environment that shakes its contents like a snow globe. Originally, planes used an electronic pump system that moved waste along with a deodorizing liquid called Anotec. That method worked, but carrying the Anotec was undesirable for the same reasons as storing water: It raised fuel costs and added weight to the aircraft that could have been allocated for passengers. (Not surprisingly, airlines prefer to transport paying customers over blobs of poop.)

Beginning in the 1980s, planes used a pneumatic vacuum to suck liquids and solids down and away from the fixture. Once you hit the flush button, a valve at the bottom of the toilet opens, allowing the vacuum to siphon the contents out. (A nonstick coating similar to Teflon reduces the odds of any residue.) It travels to a storage tank near the back of the plane at high speeds, ready for ground crews to drain it once the airplane lands. The tank is then flushed out using a disinfectant.

If you’re also curious about timing your bathroom visit to avoid people waiting in line while you void, flight attendants say the best time to go is right after the captain turns off the seat belt sign and before drink service begins.

Have you got a Big Question you'd like us to answer? If so, let us know by emailing us at bigquestions@mentalfloss.com.

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