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11 of the Best Customer Service Stories Ever

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When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 companies that will restore your faith – at least temporarily.

1. Morton’s Steakhouse

Author and business consultant Peter Shankman was getting ready to board a flight that was the last leg of a long day of traveling. It just happened to occur over dinnertime, and he knew he would be starving when he deplaned and headed home. “Hey, @Mortons – can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks. :)” Imagine his surprise when he got off the plane to find a tuxedoed gentleman holding a bag that contained a 24 oz. Morton’s porterhouse, shrimp, potatoes, bread, napkins and silverware. Shankman noted that the Tweet had to be noticed, someone had to get approval for the idea, a cook had to make his food, the food had to be driven 23.5 miles away from the nearest Morton’s, and someone had to track down his flight information and figure out where he was landing to meet him at the right location. All while his stomach was grumbling on a 2.5-hour flight. Pretty impressive.

2. Sainsbury’s

Sainsbury’s, a grocery store in the U.K., must have been pretty amused when they received a letter from a three-year-old girl named Lily. “Why is tiger bread called tiger bread?” she asked, referring to one of their bakery items. “It should be called giraffe bread.” Lily was just being observant – the pattern on the bread does resemble a giraffe more than a tiger. To everyone’s surprise, Chris King, a customer service manager at the chain, responded. “I think renaming tiger bread giraffe bread is a brilliant idea – it looks much more like the blotches on a giraffe than the stripes on a tiger, doesn’t it? It is called tiger bread because the first baker who made it a looong time ago thought it looked stripey like a tiger. Maybe they were a bit silly.” He enclosed a gift card, and the bread was renamed.

3. Zappos

I could do an entire story on Zappos customer service superstars alone, but I’ve limited it to one of my favorites instead. A customer’s mother had recently had some medical treatment that left her feet numb and sensitive to pressure – and also rendering most of her shoes totally useless. She ordered her mother six pairs of shoes from Zappos, hoping that at least one of them would work. After receiving the shoes, her mother called Zappos to get instructions on how to return the shoes that didn’t work, explaining why she was returning so many shoes. Two days later, she received a large bouquet of flowers from Zappos, wishing her well and hoping that she recovered from her treatments soon. Two days later, the customer, her mother and her sister were all upgraded to “Zappos VIP Members,” which gives them all free expedited shipping on all orders.

Not impressed? Just Google “Zappos” and “customer service” and you’re bound to find something that astounds you.

4. Trader Joe’s

A Redditor’s 89-year-old grandfather got snowed in a couple years ago and didn’t have much in the house for meals. His daughter called several markets in the area to see if any of them had grocery delivery services, but the only one that said they did was Trader Joe’s. They don’t, actually, but were willing to help out this WWII vet. As the man’s daughter placed an order, the Trader Joe’s representative on the phone recommended other items that would be good for her dad’s low-sodium diet. An up-sell, you may be asking? Nope. They didn’t charge her a dime for the delivery or the groceries.

5. Southwest Airlines

While these other stories have been nice, this one might actually make you teary (it made me teary, and I’m a hard sell). A man was en route from a business trip in L.A. to his daughter’s home in Denver to see his three-year-old grandson for the last time. The boy, beaten into a coma by his mother’s live-in boyfriend, was being taken off of life support at 9 p.m. that evening so his organs could be used to save other lives. The man’s wife called Southwest to arrange the last-minute flight and explained the emergency situation. Unfortunately, the man was held up by L.A. traffic and long lines at LAX and didn’t make it to the gate on time. When he finally made it there 12 minutes after the plane was scheduled to leave, he was shocked to find the pilot waiting for him. He thanked the pilot profusely, and the pilot said, “They can’t go anywhere without me, and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”

6. Amazon

If you order a PlayStation online and it gets snatched from your doorstep instead of being delivered safely to your living room, that’s your problem, right? Or maybe it’s the delivery service’s problem. Or it’s the problem of the neighbor who signed for your expensive gaming system but didn’t bother to bring it inside to protect it from sticky fingers. Wherever the blame lands, it’s definitely not the problem of the company who fulfilled their end of the bargain by shipping the system using a secure method. However, when this scenario happened to an Amazon customer a few years ago, he called them to beg – plead – to see if there was anything that could be done because his son was expecting a PlayStation from Santa. Much to the customer’s shock, they not only sent another, but they didn’t even charge him for shipping. It even made it there on time for Christmas.

7. The Ritz-Carlton

Because of their son’s food allergies, a family vacationing at the Ritz-Carlton, Bali, was always careful to bring their own supply of specialized eggs and milk. In this particular instance, however, the food was ruined en route. The Ritz-Carlton manager couldn’t find any of the special items in town, but his executive chef recalled that a store in Singapore sold them. The chef contacted his mother-in-law, who lived there, and had her purchase the items, then fly to Bali (about 2.5 hours) to deliver them. Only at the Ritz-Carlton.

8. Nordstrom

The tales of Nordie’s customer service are so mind-boggling that some of them are considered urban legend, but I’ll give you one that’s definitely factual. In 2011 a member of the security staff noticed a woman crawling around on her hands and knees on the sales floor. When he discovered that she was looking for a diamond that had fallen out of her wedding ring while she was trying on clothes, he got down and searched with her. He also recruited a small team of people to help comb the floors. Eventually, the crew painstakingly picked through the dirt and debris in the store vacuum cleaners before coming up with the woman’s diamond.

9. Apple

This one may turn out to be apocryphal, but the story was all over the place after the launch of the iPad 2. Apparently a man bought an iPad online, then returned it to the company almost immediately, affixing a Post-It to the front of the device that simply read, “Wife said no.” Returns processors must have gotten a kick out of it, because the story eventually made its way to a couple of Apple VPs, who refunded the customer and returned the iPad with an attached Post-It that said, “Apple said yes.”

10. Lexus

Most of us have experienced it at one time or another – the dreaded vehicle recall. It’s usually some minor part, but replacing it ends up being a huge inconvenience for the car owner, even when replacement parts are free. Lexus certainly knows how to take the sting out of that. Although previous recalls had been addressed by sending technicians to the affected customers’ homes to fix the problem on the spot, when the Lexus ES 350 sedan was recalled in 2006, the company decided to ask owners to come on into the dealership. Instead of sitting in a waiting room waiting for their cars to be worked on, customers were given a brand new Lexus instead, no questions asked.

11. Gaylord Opryland

A writer was in Nashville for a blogging conference in 2012 and adored the clock radio at her hotel, the Gaylord Opryland. It wasn’t just any clock radio, but a clock radio/noise machine with very specific spa-style music that relaxed this writer as if she were actually getting a deep-tissue massage every time it played. Wanting to experience the same serenity at home, the blogger took to Twitter to ask the folks at the hotel where she could purchase one. Their response, essentially, was, “Sorry, it's made just for us, but here’s a similar one at the Sharper Image.” Unfortunately, the one they recommended lacked the spa music feature that the blogger loved so much. She told them as much and thanked them for the effort anyway. When she returned to her room later, she found a second clock radio sitting next to the permanent one, along with a note saying, “We hope you enjoy these spa sounds at home.”

Let’s spread a little goodwill today – tell us your best-ever customer service story in the comments.

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The Origins of 5 International Food Staples

Food is more than fuel. Cuisine and culture are so thoroughly intertwined that many people automatically equate tomatoes with Italy and potatoes with Ireland. Yet a thousand years ago those dietary staples were unheard of in Europe. How did they get to be so ubiquitous there—and beyond?

1. TOMATOES

For years, the wonderful fruit that’s now synonymous with Italy was mostly ignored there. Native to South America and likely cultivated in Central America, tomatoes were introduced to Italy by Spanish explorers during the 1500s. Shortly thereafter, widespread misconceptions about the newcomers took root. In part due to their watery complexion, it was inaccurately thought that eating tomatoes could cause severe digestive problems. Before the 18th century, the plants were mainly cultivated for ornamental purposes. Tomato-based sauce recipes wouldn’t start appearing in present-day Italy until 1692 (although even those recipes were more like a salsa or relish than a sauce). Over the next 150 years, tomato products slowly spread throughout the peninsula, thanks in no small part to the agreeable Mediterranean climate. By 1773, some cooks had taken to stuffing tomatoes with rice or veal. In Naples, the fruits were sometimes chopped up and placed onto flatbread—the beginnings of modern pizza. But what turned the humble tomato into a national icon was the canning industry. Within Italy’s borders, this business took off in a big way during the mid-to-late 19th century. Because tomatoes do well stored inside metal containers, canning companies dramatically drove up the demand. The popularity of canned tomatoes was later solidified by immigrants who came to the United States from Italy during the early 20th century: Longing for Mediterranean ingredients, transplanted families created a huge market for Italian-grown tomatoes in the US.

2. CURRY

Bowl of chicken curry with a spoon in it

An international favorite, curry is beloved in both India and the British Isles, not to mention the United States. And it turns out humans may have been enjoying the stuff for a very, very long time. The word “curry” was coined by European colonists and is something of an umbrella term. In Tamil, a language primarily found in India and Sri Lanka, “kari” means “sauce.” When Europeans started traveling to India, the term was eventually modified into “curry,” which came to designate any number of spicy foods with South or Southeast Asian origins. Nonetheless, a great number of curry dishes share two popular components: turmeric and ginger. In 2012, traces of both were discovered inside residue caked onto pots and human teeth at a 4500-year-old archaeological site in northern India. And where there’s curry, there’s usually garlic: A carbonized clove of this plant was also spotted nearby. “We don’t know they were putting all of them together in a dish, but we know that they were eating them at least individually,” Steve Weber, one of the archaeologists who helped make this astonishing find, told The Columbian. He and his colleagues have tentatively described their discovery as "proto-curry."

3. THE BAGUETTE

Several baguettes

A quintessential Gallic food, baguettes are adored throughout France, where residents gobble up an estimated 10 billion every year. The name of the iconic bread ultimately comes from the Latin word for stick, baculum, and references its long, slender form. How the baguette got that signature shape is a mystery. One popular yarn credits Napoleon Bonaparte: Supposedly, the military leader asked French bakers to devise a new type of skinny bread loaf that could be comfortably tucked into his soldiers’ pockets. Another origin story involves the Paris metro, built in the 19th century by a team of around 3500 workers who were apparently sometimes prone to violence during meal times. It’s been theorized that the metro foremen tried to de-escalate the situation by introducing bread that could be broken into pieces by hand—thereby eliminating the need for laborers to carry knives. Alas, neither story is supported by much in the way of historical evidence. Still, it’s clear that lengthy bread is nothing new in France: Six-foot loaves were a common sight in the mid-1800s. The baguette as we know it today, however, didn’t spring into existence until the early 20th century. The modern loaf is noted for its crispy golden crust and white, puffy center—both traits made possible by the advent of steam-based ovens, which first arrived on France’s culinary scene in the 1920s.

4. POTATOES

Bowl of red, white, and black potatoes on wooden table

Historical records show that potatoes reached Ireland by the year 1600. Nobody knows who first introduced them; the list of potential candidates includes everyone from Sir Walter Raleigh to the Spanish Armada. Regardless, Ireland turned out to be a perfect habitat for the tubers, which hail from the misty slopes of the Andes Mountains in South America. Half a world away, Ireland’s rich soils and rainy climate provided similar conditions—and potatoes thrived there. They also became indispensable. For millennia, the Irish diet had mainly consisted of dairy products, pig meats, and grains, none of which were easy for poor farmers to raise. Potatoes, on the other hand, were inexpensive, easy to grow, required fairly little space, and yielded an abundance of filling carbs. Soon enough, the average Irish peasant was subsisting almost entirely on potatoes, and the magical plant is credited with almost single-handedly triggering an Irish population boom. In 1590, only around 1 million people lived on the island; by 1840, that number had skyrocketed to 8.2 million. Unfortunately, this near-total reliance on potatoes would have dire consequences for the Irish people. In 1845, a disease caused by fungus-like organisms killed off somewhere between one-third and one-half of the country’s potatoes. Roughly a million people died as a result, and almost twice as many left Ireland in a desperate mass exodus. Yet potatoes remained a cornerstone of the Irish diet after the famine ended; in 1899, one magazine reported that citizens were eating an average of four pounds’ worth of them every day. Expatriates also brought their love of potatoes with them to other countries, including the U.S. But by then, the Yanks had already developed a taste for the crop: The oldest record of a permanent potato patch on American soil dates back to 1719. That year, a group of farmers—most likely Scots-Irish immigrants—planted one in the vicinity of modern-day Derry, New Hampshire. From these humble origins, the potato steadily rose in popularity, and by 1796, American cookbooks were praising its “universal use, profit, and easy acquirement.”

5. CORN

Corn growing in a field

In the 1930s, geneticist George W. Beadle exposed a vital clue about how corn—also known as maize—came into existence. A future Nobel Prize winner, Beadle demonstrated that the chromosomes found in everyday corn bear a striking resemblance to those of a Mexican grass called teosinte. At first glance, teosinte may not look very corn-like. Although it does have kernels, these are few in number and encased in tough shells that can easily chip a human tooth. Nonetheless, years of work allowed Beadle to prove beyond a shadow of a doubt that corn was descended from teosinte. Today, genetic and archaeological data suggests that humans began the slow process of converting this grass into corn around 8700 years ago in southwestern Mexico. If you're wondering why early farmers showed any interest in cultivating teosinte to begin with, while the plant is fairly unappetizing in its natural state, it does have a few key attributes. One of these is the ability to produce popcorn: If held over an open fire, the kernels will “pop” just as our favorite movie theater treat does today. It might have been this very quality that inspired ancient horticulturalists to tinker around with teosinte—and eventually turn it into corn

BONUS: TEA

Person sitting cross-legged holding a cup of green tea

The United Kingdom’s ongoing love affair with this hot drink began somewhat recently. Tea—which is probably of Chinese origin—didn’t appear in Britain until the 1600s. Initially, the beverage was seen as an exotic curiosity with possible health benefits. Shipping costs and tariffs put a hefty price tag on tea, rendering it quite inaccessible to the lower classes. Even within England’s most affluent circles, tea didn’t really catch on until King Charles II married Princess Catherine of Braganza. By the time they tied the knot in 1662, tea-drinking was an established pastime among the elite in her native Portugal. Once Catherine was crowned Queen, tea became all the rage in her husband’s royal court. From there, its popularity slowly grew over several centuries and eventually transcended socioeconomic class. At present, the average Brit drinks an estimated three and a half cups of tea every day.

All photos courtesy of iStock.

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10 Filling Facts About A Charlie Brown Thanksgiving
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Though it may not be as widely known as It’s the Great Pumpkin, Charlie Brown or A Charlie Brown Christmas, A Charlie Brown Thanksgiving has been a beloved holiday tradition for many families for more than 40 years now. Even if you've seen it 100 times, there’s still probably a lot you don’t know about this Turkey Day special.

1. IT’S THE FIRST PEANUTS SPECIAL TO FEATURE AN ADULT VOICE.

We all know the trombone “wah wah wah” sound that Charlie Brown’s teacher makes when speaking in a Peanuts special. But A Charlie Brown Thanksgiving, which was released in 1973, made history as the first Peanuts special to feature a real, live, human adult voice. But it’s not a speaking voice—it’s heard in the song “Little Birdie.”

2. IT WASN’T JUST ANY ADULT WHO LENT HIS VOICE TO THE SPECIAL.

Being the first adult to lend his or her voice to a Peanuts special was kind of a big deal, so it makes sense that the honor wasn’t bestowed on just any old singer or voice actor. The song was performed by composer Vince Guardaldi, whose memorable compositions have become synonymous with Charlie Brown and the rest of the gang.

“Guaraldi was one of the main reasons our shows got off to such a great start,” Lee Mendelson, the Emmy-winning producer who worked on many of the Peanuts specials—including A Charlie Brown Thanksgivingwrote for The Huffington Post in 2013. “His ‘Linus and Lucy,’ introduced in A Charlie Brown Christmas, set the bar for the first 16 shows for which he created all the music. For our Thanksgiving show, he told me he wanted to sing a new song he had written for Woodstock. I agreed with much trepidation as I had never heard him sing a note. His singing of ‘Little Birdie’ became a hit."

3. DESPITE THE VOICE, THERE ARE NO ADULTS FEATURED IN THE SPECIAL.

While Peanuts specials are largely populated by children, there’s usually at least an adult or two seen or heard somewhere. That’s not the case with A Charlie Brown Thanksgiving. “Charlie Brown Thanksgiving may be the only Thanksgiving special (live or animated) that does not include adults,” Mendelson wrote for HuffPo. “Our first 25 specials honored the convention of the comic strip where no adults ever appeared. (Ironically, our Mayflower special does include adults for the first time.)”

4. LUCY IS MOSTLY M.I.A., TOO.

Though early on in the special, viewers get that staple scene of Lucy pulling a football away from Charlie Brown at the last minute, that’s all we see of Chuck’s nemesis in A Charlie Brown Thanksgiving. (Lucy's brother, Linus, however, is still a main character.)

5. CHARLIE BROWN AND LUCY STILL KEEP IN TOUCH.

Though they only had a single scene together, Todd Barbee, who voiced Charlie Brown, told Noblemania that he and Robin Kohn, who voiced Lucy in the Thanksgiving special, still keep in touch. “We actually went to high school together,” Barbee said. “We still live in Marin County, are Facebook friends, and occasionally see each other.”

6. CHARLIE BROWN HAD SOME TROUBLE WITH HIS SIGNATURE “AAARRRGG.”

One unique aspect of the Peanuts specials is that the bulk of the characters are voiced by real kids. In the case of A Charlie Brown Thanksgiving, 10-year-old newcomer Todd Barbee was tasked with giving a voice to Charlie Brown—and it wasn’t always easy.

“One time they wanted me to voice that ‘AAAAAAARRRRRGGGGG’ when Charlie Brown goes to kick the football and Lucy yanks it away,” Barbee recalled to Noblemania in 2014. “Try as I might, I just couldn’t generate [it as] long [as] they were looking for … so after something like 25 takes, we moved on. I was sweating the whole time. I think they eventually got an adult or a kid with an older voice to do that one take."

7. LINUS STILL GETS AN ENTHUSIASTIC RESPONSE.

While Barbee got a crash course in the downside of celebrity at a very early age—“seeing my name printed in TV Guide made everyone around me go bananas … everybody … just thought I was some big movie star or something,” he told Noblemania—Stephen Shea, who voiced Linus, still gets a pretty big reaction.

"I don't walk around saying 'I'm the voice of Linus,'" Shea told the Los Angeles Times in 2013. "But when people find out one way or another, they scream 'I love Linus. That is my favorite character!'"

8. THANKS TO LINUS, THE THANKSGIVING SPECIAL GOT A SPINOFF.

As is often the case in a Peanuts special, Linus gets to play the role of philosopher in A Charlie Brown Thanksgiving and remind his friends (and the viewers) about the history and true meaning of whatever holiday they’re celebrating. His speech about the Pilgrims’ first Thanksgiving eventually led to This is America, Charlie Brown: The Mayflower Voyagers, a kind of spinoff adapted from that Thanksgiving Day prayer, which sees the Peanuts gang becoming a part of history.

9. LEE MENDELSON HAD AN ISSUE WITH BIRD CANNIBALISM.

In writing for HuffPo for A Charlie Brown Thanksgiving’s 40th anniversary, Mendelson admitted that one particular scene in the special led to “a rare, minor dispute during the creation of the show. Mr. Schulz insisted that Woodstock join Snoopy in carving and eating a turkey. For some reason I was bothered that Woodstock would eat a turkey. I voiced my concern, which was immediately overruled.”

10. MENDELSON EVENTUALLY GOT HIS WAY ... THOUGH NOT FOR LONG.

Though Mendelson lost his original argument against seeing Woodstock eating another bird, he was eventually able to right that wrong. “Years later, when CBS cut the show from its original 25 minutes to 22 minutes, I sneakily edited out the scene of Woodstock eating,” he wrote. “But when we moved to ABC in 2001, the network (happily) elected to restore all the holiday shows to the original 25 minutes, so I finally have given up.”

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