Tales from the Butterball Hotline

Getty Images
Getty Images

It’s 8 a.m. on Thanksgiving Day and you just realized you forgot to thaw your turkey. What do you do?

Don’t panic. You just need to call 1-800-BUTTERBALL. Yes, the Turkey Talk-Line is real. And yes, they really do have poultry experts standing by to help you with your last-minute snafus, flubs, and foul-ups. If you wake up in a cold sweat at 2 a.m. thinking about salmonella or whether you can bathe your turkey with your toddler (see below), never fear—Butterball is there for you. And it's not just about Thanksgiving. The line is open in December, too, to help you with those holiday feasts as well.

When the hotline first opened up to panicked chefs in the early 1980s, a mere six “home economists” responded to 11,000 phone calls during November and December. These days, their staff has expanded to more than 50 and they answer more than 100,000 questions. 

Those staff members have heard it all, too. They get the typical questions you’d expect turkey experts to get, of course: How long will it take to thaw the turkey? How do I stuff a turkey? Are there any allergens in Butterball products? But there’s also the, um, unexpected.

Among the more questionable calls the turkey experts have received: “Can I brine my turkey in the washing machine?” and “The family dog is inside the turkey and can’t get out.” (It was a Chihuahua, in case you’re wondering, and the Butterball expert did manage to help the owners get the dog out safely.)

Another inexperienced caller worried that her turkey wouldn’t come out of the oven because she figured it was going to rise like bread does.

One Butterball employee actually stayed on the line while her caller walked through a grocery store and painstakingly picked out ingredients for his Thanksgiving dinner.

More recently, a hotline employee was surprised to hear from a wife who came home to find the turkey floating in the tub while her husband gave the kids a bath. Believe it or not, because the turkey hadn't been removed from the package, it was salvaged—though the kids complained about the chilly water.

Don’t feel bad if you have to call the Butterball hotline for assistance, though. Even President Bartlet knows when to call in the experts:

By the way, there’s also an option for those of you who prefer assistance in the form of written word: you can text your questions to 1-844-877-3456 through December 24. The company is also answering questions via its social media channels, including Facebook and Twitter. And they've recently added Spanish-speaking experts plus their first male turkey-talker.

This post originally appeared in 2011.

The Reason Why 'Doritos Breath' Stopped Being a Problem

iStock/FotografiaBasica
iStock/FotografiaBasica

In the 1960s, Frito-Lay marketing executive Arch West returned from a family vacation in California singing the praises of toasted tortillas he had sampled at a roadside stop. In 1972, his discovery morphed into Doritos, a plain, crispy tortilla chip that was sprinkled with powdered gold in the form of nacho cheese flavoring.

Doritos enthusiasts were soon identifiable by the bright orange cheese coating that covered their fingers. But there was another giveaway that they had been snacking: a garlic-laden, oppressive odor emanating from their mouths. The socially stigmatizing condition became known as "Doritos breath." And while the snack still packs a potent post-mastication smell, it’s not nearly as severe as it was in the 1970s and 1980s. So what happened?

Like most consumer product companies, Frito-Lay regularly solicits the opinions of focus groups on how to improve their products. The company spent more than a decade compiling requests, which eventually boiled down to two recurring issues: Doritos fans wanted a cheesier taste, and they also wanted their breath to stop wilting flowers.

The latter complaint was not considered a pressing issue. Despite their pungent nature, Doritos were a $1.3 billion brand in the early 1990s, so clearly people were willing to risk interpersonal relationships after inhaling a bag. But in the course of formulating a cheesier taste—which the company eventually dubbed Nacho Cheesier Doritos—they found that it altered the impact of the garlic powder used in making the chip. Infused with the savory taste known as umami, the garlic powder was what gave Doritos their lingering stink. Tinkering with the garlic flavoring had the unintended—but very happy—consequence of significantly reducing the smell.

“It was not an objective at all,” Stephen Liguori, then-vice president of marketing at Frito-Lay, told the Associated Press in April 1992. “It turned out to be a pleasant side effect of the new and improved seasoning.”

Frito-Lay offered snack-sized bags of the new flavor and enlisted former heavyweight boxing champion George Foreman to promote it. Ever since, complaints of the scent of Doritos wafting from the maws of co-workers have been significantly reduced, and the Nacho Cheesier variation has remained the Doritos flavor of choice among consumers.

When Arch West died in 2011 at the age of 97, his family decided to sprinkle Doritos in his grave. They were plain. Not because of the smell, but because his daughter, Jana Hacker, believed that mourners wouldn’t want nacho cheese powder on their fingers.

Recall Alert: King Arthur Flour Sold at Aldi and Walmart Recalled Due to E. Coli Concerns

iStock/KenWiedemann
iStock/KenWiedemann

A new item has been pulled from supermarket shelves in light of an E. coli outbreak, NBC 12 reports. This time, the product being recalled is King Arthur flour, a popular brand sold at Aldi, Walmart, Target, and other stores nationwide.

The voluntarily product recall, announced by King Arthur Flour, Inc. and the FDA on Thursday, June 13, affects roughly 114,000 bags of unbleached all-purpose flour. The flour is made from wheat from the ADM Milling Company, which has been linked to an ongoing E. coli outbreak in the U.S. Though none of the cases reported so far have been traced back to King Arthur flour, the product is being taken off the market as a precaution.

Five-pound bags of unbleached all-purpose flour from specific lot codes and use-by dates are the only King Arthur products impacted by the recall. If you find King Arthur flour in the grocery store or in your pantry at home, check for this dates and numbers below the nutrition facts to see if it's been recalled.

Best used by 12/07/19 Lot: L18A07C
Best used by 12/08/19 Lots: L18A08A, L18A08B
Best used by 12/14/19 Lots: L18A14A, L18A14B, L18A14C

E. coli contamination is always a risk with flour, which is why raw cookie dough is still unsafe to eat even if it doesn't contain eggs. The CDC warns that even allowing children to play or craft with raw dough isn't a smart idea.

[h/t NBC 12]

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