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Trivial Pursuit Trivia

During a game of Scrabble in December of 1979, Canadian journalists Chris Haney and Scott Abbott decided to create their own board game. They sketched out the basic concept in a single evening, and they doodled several game board designs before settling on a "ship's wheel" with six spokes leading to the center winner's circle. Keeping with the wheel theme, they also decided that the game tokens should be round and should double as "scorekeepers" "“ that is, the tokens should immediately reflect the player's status without having to refer to a separate score pad.

Putting a team together

trivia-teamHaney and Abbott had no prior retail experience, much less any knowledge of promoting and selling a board game, so they enlisted the help of Chris' brother, John, and an attorney friend, Ed Werner. In January 1980, the four formed Horn Abbot Ltd.; the company name was based on Chris Haney's nickname, "The Horn," and an abbreviated spelling of Scott's surname.

Once Horn Abbot was incorporated and actually started investigating the ins and outs of selling a board game, the partners realized that they needed about $75,000 to create a prototype game board, the necessary game pieces and the question cards. They enlisted the help of family members, friends and co-workers in order to raise the necessary capital, offering them shares of their company in exchange for their investment. A lot of folks naturally turned them down (how many of us have heard from friends and relatives with a "million dollar idea"?), but eventually they managed to convince 34 people to buy into their dream. Four years later, those 34 investors were each receiving five-digit dividend checks.

Designing on a budget

trivial-pursuitThe quirky, archaic images that gave the original Trivial Pursuit game board its unique character came from the mind of graphic designer Michael Wurstlin. Wurstlin was 18 years old and unemployed when Horn Abbot approached him to use his artistic expertise to create not only a game board, but also a logo and a design for the question cards. Wurstlin took the job because his unemployment insurance had run out and he desperately needed the $1,000 they offered him. His budget for the project was almost non-existent, which is why he turned to archival art books that provided free clip art.

When he turned in the finished product, Haney and Abbott asked whether he'd prefer five shares of stock in their company over the mere $1,000 they'd originally contracted for. Wurstlin only capitulated and took the stock after much cajoling of the "What are you, chicken?" variety. He earned enough from his investment to found Wurstlingroup, a very successful Toronto-based marketing company.

Keeping up with demand

game-piecesOne of the many problems Horn Abbot encountered when Trivial Pursuit began gaining popularity was manufacturing the components quickly enough to meet demand. In 1983, only one company in the U.S. had the special card stock (10 point Carolina Coated Bristol, covered with clay on both sides) used to print the question cards, and Federal Paper Board could only afford to dedicate 20% of their machine capacity to the Trivial Pursuit job, since at the time they also were the major supplier of the nation's cigarette cartons, record album covers and laundry detergent boxes. Delivery of completed games to distributors was often delayed as a result.

They had better luck with the injection molding company that produces the game tokens. Northern Plastics in Elroy, Wisconsin, had three presses and four full-time employees when Horn Abbot came calling in 1983. Horn Abbot advanced Northern the cash to buy the plastic and the molds. One year later, Northern had 140 employees and eight presses working seven days per week.

Coming up with the questions

Ever wonder where the Trivial Pursuit folks get their ideas for all those questions (6,000 per edition)? Many of the topics come from the recesses of their complex minds, of course, but they also got some outside help, as Fred L. Worth discovered. Worth was a fellow triviot who'd published three exhaustive volumes of a "trivia encyclopedia" prior to 1981. Worth knew that legally one could not "own" facts of public record, but one could copyright the form of one's own material.

Worth used a common mapmaker's trick to trip up anyone who dared copy information from his books verbatim—he purposely included an erroneous fact. In this case, his "bunny" (as such red herrings are called in the industry) was to state that the first name of TV's Columbo was "Philip."

(Peter Falk's character's first name was never actually mentioned during the run of the series.)

Lo and behold, a Trivial Pursuit question in the Genus Edition included the Columbo question along with the "Philip" answer. Worth jumped on Horn Abbot like a rabid wolverine and on October 23, 1984, filed a $300 million lawsuit against them. Judge William Byrne tossed the case before it came to trial, stating that Trivial Pursuit was "substantially different" than the Super Trivia encyclopedia.

"You always get the nuts coming out of the woodwork who say they've invented this before," patent attorney Jim Carson stated in a 1984 interview (his firm represented Horn Abbot at the time). One such "nut" was Buddie Miller of Trinidad and Tobago, who invented a board game called Brainstorm in 1977. Brainstorm was a trivia game of sorts, and Miller's contention was that because his game featured cards printed with questions, Horn Abbot had copied his idea. He wasn't able to pursue the case very far legally, because he'd only copyrighted his game in Trinidad and Tobago. How similar are the two games? Check out Miller's website (yes, he's still pretty bitter to this day) and make your own decision.

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The Top Excuses Employees Give for Being Late to Work
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Expecting staff to just get out of bed and show up on time seems like a low bar for an employer to set, but some workers have trouble meeting this bare-minimum obligation. Their stated reasons can almost sound believable.

Job placement site CareerBuilder.com recently conducted a survey and asked 800 respondents in various age brackets how often they were late for work, as well as over 1000 human resource managers for data on missing workers. Overall, one in four employees admitted to being tardy at least once a month. Those aged 18 to 34 were the most frequently late, with 38 percent clocking in past their expected arrival. Only 14 percent of workers 45 and older were less-than-punctual.

As for excuses: 51 percent said traffic was the most common reason they straggled in. Around 31 percent said oversleeping was an issue, while bad weather (28 percent) and forgetting something and having to return home (13 percent) plagued others.

According to human resources managers, some workers claimed that they were late because their coffee was too hot; that they fell asleep in the parking lot; that it was too cold outside to travel; or that their false eyelashes were stuck together.

Not surprisingly, CareerBuilder also found that 88 percent of workers were in favor of a flexible work schedule.

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14 Secrets of Costco Employees
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Costco has become something of a unicorn in the brick-and-mortar industry. While employees at other chains express concerns over low wages and questionable management choices, the 200,000-plus ground troops at Costco’s massive shopping centers rave about generous pay ($13 to $22.50 hourly, depending on seniority), comprehensive benefits, and pension plans. After one year of employment, the turnover rate is only 6 percent, compared to an average of 16 percent across the retail industry. Not having to incur costs of training replacements is just one reason the company keeps prices low.

It’s no secret that Costco employees are a relatively happy bunch. But we wanted a little more information, so we’ve asked several current Costco workers about everything from pet peeves to nail polish bans to revoking memberships. (All requested we use only their first names to preserve anonymity.) Here’s what they had to tell us about life in the pallets.

1. WORKING THERE IS BETTER THAN GOING TO THE GYM.

Turns out that navigating a warehouse full of goods stacked to the ceiling is kind of like getting an all-day gym pass. “I walk about five to eight miles a day on average, and that's all within the confines of the store,” says Rachael, a Costco employee in Colorado. “When you see pallets stacked with 50-pound bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked by hand by employees before the store opens. Ditto for those giant stacks of shoes and bottles of salsa or five-gallon jugs of cooking oil. It's a lot of hard work.”

2. THEY CAN DO THEIR SHOPPING AFTER HOURS.

Costco shopping carts are arranged together
Brendan Smialowski, Getty Images

While employees typically don’t get shopping discounts, they have something that’s arguably better: the opportunity to shop in a near-empty store. “You can shop after hours, and a lot of employees do that,” says Kathleen, a Costco employee in Washington state. “You just bring your cart to the front register.” The store will keep the member service counter open so workers can check out after other registers have closed.

3. THE GENEROUS RETURN POLICY CAN GET MESSY.

Costco infamously places very few restrictions on returns. Most anything purchased there can be brought back for a refund as part of the company’s overall emphasis on exceptional customer service. Naturally, some members are willing to abuse the privilege. “Members return couches that are over five years old, and interestingly enough, they still have the receipt,” Rachael says. “My guess is that they buy that couch with the intention of returning it someday, so they tape the receipt to the bottom of the couch so they don't lose it. Then, when they've worn it out and want something new, they bring it back and get a full refund.”

Rachael has also seen a member return a freezer that was allegedly no longer working. The store refunded both the cost of the appliance and the spoiled meat inside. “The meat smelled like death,” she says.

4. THEY CAN ALSO TELL WHEN YOU’RE A SERIAL RETURNER.

A shopper at Costco looks at the computer display
Tim Boyle, Getty Images

Costco purchase records typically date back 10 years or so, but employees working the return counter don’t always need to reference your account to know that you're making a habit of getting refunds. “When someone comes in to return something without a receipt and they go, ‘Oh, you can look it up on my account,’ that’s a tell,” says Thomas, an employee in California. “It tells me you return so much stuff that you know what we can find on the computer.”

5. THERE’S A CONVENIENCE STORE-WITHIN-A-STORE.

While employees are generally allowed to eat their lunch or dinner meals in the food court, not all of them are crazy about pizza and hot dogs as part of their daily diet. Many opt for the employee break room, which—in some warehouse locations—looks more like a highway rest stop. Rows of vending machines offer fresh meals, snacks, and sodas, along with a complete kitchen for preparing food brought from home. “[It’s a] relatively new addition that is being implemented at more warehouses,” says Steve, an employee in California. “It's basically like a gas station's convenience store, with both frozen and fresh meals and snacks. The only difference is the prices are more reasonable.”

6. THERE’S A GOOD REASON THERE ISN’T AN EXPRESS CHECKOUT LANE.

A Costco shopper goes through the checkout lane
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Walk into a Costco and you’ll probably notice an employee with a click counter taking inventory of incoming members. According to Rachael, that head count gets relayed to the supervisor in charge of opening registers. “They know that for a certain amount of people entering the store, within a certain amount of time, there should be a certain amount of registers open to accommodate those shoppers who are ready to check out,” she says. If there aren’t enough cashiers on hand, the supervisor can pull from other departments: Most employees are “cross-trained” to help out when areas are understaffed.

7. THERE’S A METHOD TO THE RECEIPT CHECK.

Customers sometimes feel offended when they’re met at the exit by an employee scanning their receipt, but it’s all in an effort to mitigate loss prevention and keep prices low. “We’re looking for items on the bottom of the cart, big items like TVs, or alcohol,” Thomas says. Typically, the value of these items might make it worth the risk for a customer who's trying to shoplift—and they're worth the double-check.

8. THEY TAKE SAFE FOOD HANDLING TO A NEW LEVEL ...

A Costco employee works in food preparation
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At Costco, employees are expected to exercise extreme caution when preparing and serving hot dogs, pizza, chicken and other food to members. “If an employee forgets to remove their apron before exiting the department, they must remove that apron, toss it into the hamper, and put on a fresh apron because now it's contaminated,” Rachael says. “Or, let's say a member asks for a slice of cheese pizza. We place that piece onto a plate, with tongs, of course, then place the plate onto the counter. If the member says, ‘Oh darn, I've changed my mind, I'd rather have pepperoni pizza,’ then we have to toss the pizza that they didn't want into the trash. Once it hits the counter, it can't come back.” Some store protocols even prohibit employees from wearing nail polish in food prep areas—it could chip and get into the food.

9. ... BUT WORKING AT THE FOOD COURT CAN PREPARE THEM FOR ANYTHING.

Costco employees who find themselves behind the counter at the chain’s food court say it's one of the few less-than-pleasant experiences of working there. For some members, the dynamic of waiting on food and peering over a service counter can make them forget their manners. “Usually members are rude when they are waiting on their pizza during a busy time,” Steve says. “If an employee can excel in the food court, any other position in the warehouse is pretty easy by comparison.”

10. THEY GET FREE TURKEYS.

Costco’s generous wages and benefits keep employment applications stacked high. What people don’t realize, Kathleen says, is that the company’s attention to employee satisfaction can result in getting gifted a giant bird. “We get free turkeys for Thanksgiving,” she says. “I didn’t even know that before I started working there. It’s a nice perk.”

11. THEY CAN REVOKE YOUR MEMBERSHIP.

Shoppers go down an aisle at Costco
Gabriel Buoys, AFP/Getty Images

But it’s got to be a pretty extreme situation. According to Thomas, memberships can be terminated if a member is caught stealing or having a physical altercation inside the store. For less severe infractions, employees can make notes under a “comments” section of your membership. They’ll do that for frequent returns, if you’re verbally aggressive, or if you like to rummage through pre-packaged produce looking for the best apples. (Don’t do that.)

12. MANAGERS GET THEIR HANDS DIRTY.

During peak business times on weekends and around holidays, the influx of customer traffic can get so formidable that managers jump in with employees to make sure everything gets taken care of. “Most people would be surprised if they realized that the person who just put all of their groceries into their cart at the registers or who helped load that huge mattress into their car was actually the store's general manager,” Rachael says.

13. EVERY DAILY STORE OPENING IS CONTROLLED CHAOS …

Shoppers appear in front of a Costco store
Scott Olsen, Getty Images

Like most any retail store, Costco prides itself on presenting a clean, efficient, and organized layout that holds little trace of the labor that went into overnight stocking or display preparation. But if a customer ever happened to see the store in the last hour before opening each day, they’d witness a flurry of activity. “It's controlled chaos with loud music along with the blaring of the forklift sirens,” Steve says. “Employees are rushing to finish and clean up, drivers are rushing to put merchandising in the steel [shelving], and the floor scrubber slowly but surely makes its way around the warehouse. It truly is a remarkable choreography that happens seven days a week.”

14. … AND EVERY CLOSING IS A SLOW MARCH.

To avoid stragglers, Costco employees form a line and walk down aisles to encourage customers to move toward the front of the store so they can check out before closing. Once the doors are locked, overnight stocking begins in anticipation of another day at the world’s coziest warehouse. “Our store has over 250 employees altogether,” Rachael says. “If all of us do our little bit, then it's a well-oiled machine that runs without a hitch.”

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