CLOSE
Original image

How To (Re)Design an ATM

Original image

In the fall of 2005, Wells Fargo hired a design firm to redesign the user interface on their ATMs. The old design was deemed clunky, partly because it had to deal with two kinds of machines: those with touchscreens, and those with buttons along the left and right sides of the screen. The new design would work only on the touchscreen models, introducing a new flexibility in layout and interaction design.

Designer Holger Struppek recounts his experience on the redesign project in his excellent article, That design is money! A better ATM experience from Wells Fargo. The article covers a series of anecdotes about designing a better ATM experience, which astounds me for two reasons: first, that an ATM experience can be good; and second, that the ATM screenshots shown in the piece actually exist in the wild (it's like banking in the not-too-distant future. I'm not a Wells Fargo customer, but this ATM design is tempting...my bank is still stuck in the 80's, apparently. Here's a sample from Struppek's article:

A great feature of the Wells Fargo ATM UI has always been the Quick Cash button. It allows you to quickly withdraw an often-used amount from your checking account with the press of one button. There is no need to go through the steps of selecting an account, selecting an amount, and confirming the transaction. However, few people knew that this feature could be customized with a different amount and account. The functionality was always there, but it required pressing the My ATM Preferences button, followed by a tedious multi-step procedure to change the settings.

We thought that the new UI could be better than that. Instead of just offering generic choices and complicated customization procedures, the ATM should learn by itself what individual customers do most often, and then make those things easier to accomplish.

The new UI still offers the Quick Cash feature, but in a much smarter way. Instead of one Quick Cash button, we introduced a whole column of shortcut buttons that behave somewhat like the History menu in a web browser. It is still possible to customize them through Set My ATM Preferences, but hardly necessary since they always reflect the most recent transactions.

Read the rest for an interesting story on user interface design.

Original image
iStock
arrow
Live Smarter
Make Spreadsheets a Whole Lot Easier With This Excel Trick
Original image
iStock

While data nerds may love a good spreadsheet, many office workers open Microsoft Excel with a certain amount of resistance. Inputting data can be a monotonous task. But a few tricks can make it a whole lot easier. Business Insider has a new video highlighting one of those shortcuts—a way to create a range that changes with the data you input.

Dynamic named ranges change and grow with your data, so, for instance, if one column is time and another is, say, dollar value, the value can change automatically as time goes on. If you do this, it's relatively easy to create a chart using this data, by simply inserting your named ranges as your X and Y values. The chart will automatically update as your range expands.

It's easier to see in the program itself, so watch the full video on Business Insider. Microsoft also has its own instructions here, or you can check out this video from the YouTube channel Excel Tip, which also has dozens of other useful tutorials for making Microsoft Excel your hardworking assistant.

[h/t Business Insider]

arrow
History
Marshall McLuhan, the Man Who Predicted the Internet in 1962

Futurists of the 20th century were prone to some highly optimistic predictions. Theorists thought we might be extending our life spans to 150, working fewer hours, and operating private aircrafts from our homes. No one seemed to imagine we’d be communicating with smiley faces and poop emojis in place of words.

Marshall McLuhan didn’t call that either, but he did come closer than most to imagining our current technology-led environment. In 1962, the author and media theorist (who is the subject of today's Google Doodle) predicted we’d have an internet.

That was the year McLuhan, a professor of English born in Edmonton, Canada on this day in 1911, wrote a book called The Gutenberg Galaxy. In it, he observed that human history could be partitioned into four distinct chapters: The acoustic age, the literary age, the print age, and the then-emerging electronic age. McLuhan believed this new frontier would be home to what he dubbed a “global village”—a space where technology spread information to anyone and everyone.

Computers, McLuhan said, “could enhance retrieval, obsolesce mass library organization,” and offer “speedily tailored data.”

McLuhan elaborated on the idea in his 1962 book, Understanding Media, writing:

"Since the inception of the telegraph and radio, the globe has contracted, spatially, into a single large village. Tribalism is our only resource since the electro-magnetic discovery. Moving from print to electronic media we have given up an eye for an ear."

But McLuhan didn’t concern himself solely with the advantages of a network. He cautioned that a surrender to “private manipulation” would limit the scope of our information based on what advertisers and others choose for users to see.

Marshall McLuhan died on December 31, 1980, several years before he was able to witness first-hand how his predictions were coming to fruition.

SECTIONS

More from mental floss studios